Carnival Cruise Lines review: Dates of service shortened & treatment of passengers during unforeseen situation on day of boarding cruise ship

Thank you for your response however I don’t agree with your statement “that you did the best you could”.

I’m now requesting that my station complaint be chained to someone higher in authority than yourself as you are not addressing the real issue. My 10 yr old grandchild was absolutely terrified of her grandmother being hurt as well as herself. Carnival Cruise Line could have done much better & should have done better. We were instructed to come @ a certain time & we did. After your last contact @ approx 1 p.m. we were left with no further contact. Carnival Cruise Line can do better & should do better by refunding protracted day as we lost the true experience of our trip

PLEASE CHAIN MY REQUEST TO YOUR SUPERIOR….., everyone has someone higher in authority

Thank you

I don’t agree with your decision to blame everyone the incident that cause our scheduled cruise boarding delayed. Carnival Cruise Line simply failed to provide us service with dignity. We stood outside the boarding area for over 8 hours & received no further communication from Carnival. Because of the lack of communication on Carnivals part we were afraid to leave whereas we’d lose our position in a totally unorganized boarding situation. Staff representing your cruise line cherry picked who was allowed to get out of the heat or away from the growing hostile mob. I’m sad to say it appeared the selected group wasn’t of minority groups. If my 10 yr old granddaughter could recognize this, it was very apparent. Yet again No Communication from Carnival regarding how we were to proceed. I believe that we should be refunded a prorated portion of our cruise because Carnival made an unforeseen situation into An Extremely Fearful situation had we received further instructions how to proceed after Carnival was aware that boarding wasn’t happening as anticipated. Here I am a 66 yr old female with another 66 yr old adult &. a 10yr old child. I’m not asking Carnival for any special treatment I’m requesting that out of repeat for those of us that wasn’t privileged to be protected from the heat & growing angry mob confusion due to lack of no communication Ok you credited our accounts $20 a person……..That was a slap in the face & disrespectful to some.

IVE REQUESTED THAT MY COMPLAINT BE SUBMITTED TO SOMEONE HIGHER IN AUTHORITY AN RESPONSE WOULD BE THE RIGHT THING TO DO