Carnival Cruise Lines
Reviews and Complaints

We had booked a cruise on the Horizon for April 2nd leaving from Barcelona. This was booked while we were on the Legend in February of 2016. At the time there was a charge of $50 each listed ad administrative fees. At the time I did not question this fee. This totaled $100.

On November 18 2017 we called our Carnival Cruise Manager (Gregg) to let him know we would have to cancel the Horizon cruise and then at the same time booked another cruise for January 20 2018 one the Glory. At this time we were charged another administrative fee of $50 each. This totaled a total fee of $200 for both cruised. I called Gregg to question him about these fees which he very clearly explained what they were for. I told him our problem and he advised to send you an email explaining everything.

So here goes;

We had just realized in November that Holy Week, which consist of Palm Sunday (March 25, 2018) and ending Monday (April 9th) Holy Monday was also at this time. This is way earlier that usual and when we booked for the Horizon never gave this a thought. We belong to a small Episcopal Church. My husband sings in the choir and we both pay chimes. There are many services during this time and of course many rehearsals. This is the main reason we cancelled.

We are asking that the administrative fees be credited to our account in the amount of $200. Our choir master will be more that willing to write a letter explaining all this to you. If this is acceptable please let us know how to proceed.

We started cruising with Carnival in April of 2013 and up to this time
we have taken 13 cruised with you and as of May of this year we became Platinum Members. We have never complained before about anything and I am not a complainer but these fees seem a little to much considering the circumstances. I would appreciate any help you can give us.

As an aside, we were very much looking forward to cruising on the Horizon and celebrating our 34th Anniversary. This would have been a once in a life time experience. We were so very sad to have to change plans but our church and church family are very important to us. Because we are a small church we are a very important part of out musical program.

Please let us know of your decision in the above matter. You can email me at nance.[protected]@yahoo.com or give me at call at [protected]. I look forward to your reply.

Booking # 3VD8W3

Thank you in advance for all your help and consideration in the above matter.

Nance Griffin

Absolute horrible cruise. Will never sail with carnival again. I sailed on the carnival pride 11/26/17-12/03/17.. I have a few complaints that I would like resolved. I have contacted the bbb about my issues as well as my lawyer and I am trying to reach a resolution before I proceed with further actions. I feel like I deserve a credit to my account and should not have to pay the $900 they are saying I inquired. I had issues in the casino as well as asking for the room number to my family because I was locked out of the room and they tried to say I dialed 911. I did not dial 911. If I did then where is the tape recording? There is none because I did not call. I had to cancel my facial because I had food poisoning. I complained because the room next to us was smoking pot in the bathroom and nothing was done. I have a rash all over my arms, hopefully it's not bed bugs or something from the hot tub. I walked into a man and a woman having sex in the woman's bathroom on the lido deck not once but twice. I am sick to my stomach at the experience we had!

I had to cancel my cruise due to medical reasons beyond my control. I have been having problems with both of my feet. The doctors have had to amputate my right leg below the knee and may have to remove my left one as well. I am confined to a wheel chair and unable to drive, walk or care for myself without assistance. I would like to get a voucher for the amount that I paid for a future cruise if possible. I am a platinum VIFP with carnival #[protected]. I originally sent this request in on 10/20/2017 and on the 23rd there was a message posted that it was resolved and that everything had been done to reach me. No one tried to reach me by phone or email although I get 7 to 10 emails a week wanting me to book another cruise. My name is Emery Clemmons, the booking was out of Jacksonville on October 30th, 2017. I have been sailing with you all since 1983 and you are the only cruise line I have ever been on, so please consider my request.

Due to the recent passing of my mother me and my family are unable to go on our 6 day eastern Caribbean cruise porting from Ft.lauderdale Florida December 3rd-9th booking number 7TS9R5 I am very unpleased and dissatisfied with the offer I received of only 120$ as a refund when I simply asked for a credit so we can go on our much anticipated trip at a later time due to the unexpected passing which has caused our family much hardship and grief

I purchased this fun find book 11/16/2017& was charged$25 this book expires on 30 of nov 2017 my trip ended on nov, why would I purchased something that will not serve a purpose i'm up set that I was bamboozled, I didn't have any knowledge that this coupon book was soon to expires until after I made the purchase, the last that assisted me, was rude to the fact that I never want to patronize carnival,

Good Morning... I would like to share with you our experience on the Carnival Sunshine...
First, I would like to say my husband and I were first time cruisers. We took a year to plan our trip and made sure we added all the extras because we were not sure of what we would like. This trip was suppose to be a time for my husband and I to reconnect after my battles with cancer. Instead this trip became a nightmare. I am going to give you a run down on our experience...
Trip information:
Carnival Sunshine---- Nov. 12-18, 2017
Ward-- Folio number 6772
Cabins- 7236 and 8244

When we arrived in Florida we were greeted with friendly faces in the actual loading area where we get our keys. Because we had purchased the faster to fun the getting on the boat was pretty smooth. But once we got on the boat that was the last time the staff was friendly. It was complete chaos on the boat and being that my husband and I were new cruisers we were not sure of what to do or go. Our first experience was going to deck 9 where the food and bar was. We were greeted with a server who offered us a bar drink. We thought hey we are on vacation lets get a drink. The server stated the drink was 7.95 and if we got the drink in a souvenir cup it was 12.95.. We decided to get the souvenir cup for 12.95. He scribbled the info on a tab and took my folio number. Pretty simple, right? Two drinks @ 12.95 each.. As we wandered through the ship we were unable to connect to the Wi-Fi which I had prepaid for so we headed down to the guest service area to ask a question. This is where most of our issues stem with. The guest service staff were not friendly and were not trained well. We waited in line for 45 minutes to speak to someone to only find out later because we purchased the faster to fun pass we could of skipped that wait but no one ever told us that. Once we could speak to someone about the internet she was able to get it connected for us. I asked her about our billing and all the items we pre-paid for. She printed me a printout so we could see things. That is where we saw that those 2 drinks that we had purchased a few hours before were on our bill and the cost was $51.00... I am asking how 2 drinks at 12.95 each can add up to $51.00.. The guest service rep is clueless.. And continues to tells us that is the charge and we will have to pay it.. This is DAY ONE!

On Tuesday in the early hours (4am) we were woke up by a lot of noise outside of our room. My husband gets out of bed and to his horror steps onto the floor into at least an inch of water. Your first thought is the boat is sinking. He wakes me and I jump out of bed. Our cabin floor was flooded with water.. After we realized we were not sinking we called guest services who acted like we were exaggerating on the situation. 2 hours later, yes I said 2 hours before someone came to our room to investigate. The floor was indeed flooded and it was a lot of water. Every question we asked was either responded with a clueless look or with no answer. We were told to go to cabin 8244 which was one deck above us to sleep if we could. We were told to leave all of our items in our cabin 7236. And they will resolve the problem. We grabbed a change of clothes because it was port day and never went to room 8244 because who can go back to sleep after that. Later that night as we got back on the boat from our day at Amber Cove we went to our cabin 7236. To our shock we found the room torn apart and all the wet stuff, bedding pillows, etc on top of all of our personal items. My make up, medicines, clothes, wig etc. And like I said in the beginning of this post I have been battling cancer and my immune system is compromised. So I was not happy to see such disregard for our personal items. We immediately went to Guest services. We spent another 45 minute but this time speaking to the rep who could NOT give us any answers. Where did the water come from? Was it sewer water? What are they going to do? No answers to any of these questions when I asked if there was anyone that could help us we were given the blank stare again and told they would get back to us. Later that night we went back to guest services and asked to speak to the hotel director. There was resistance on doing that but eventually we got a housekeeping manager that stated they were trying to dry out the carpeting and were still investigating the issue. We were told to go to cabin 8244 and sleep there but again we were told to leave all of our personal items in cabin 7236. I am now very upset and the housekeeping manager tells us that she will refund us one day which was 229.60 not sure where that amounts came from but that is what she did and offered for us to eat at the steakhouse ( which again comping us a meal is no money out of carnivals pocket ). Its late now and we head back to room 8244 and decide to sleep with the thought that someone would get our room fixed and will keep us informed. Wednesday morning 11/15 we wake up and decide to check on our room cabin 7236. Again the carpets are still soaked and the blowers are in there trying to dry them out, again all of the wet items are still on our personal stuff. Its a port day so we get off the boat but by now my vacation has been ruined and I just want to go home! We get back to the boat go back to guest services and we are told again that they are working on the problem so again we are in limbo with no cabin. By 10 pm we go back to guest services and we are told that they think a pipe broke and that is where the water came from but still are not sure and they are working on the problem we are told to sleep in cabin 8244 again. Still all of our things are in cabin 7236, including all the water we purchased, the alcohol and coke we purchased, the fruit and cheese basket which is now covered in all the wet bedding and my wig which was on the table. Also, the refrigerator was unplugged so they could plug the dryers in.. Anything in the refrigerator is now no good..We are literally wearing the same clothes.
Thursday, 11/16 we wake and go back to cabin 7236 to check on things the room is torn apart and the carpets are still soaked. Now there is a smell of mold and burnt hair from the dryers.
We go back to guest services and are told that they are working on the issue and someone will let us know something! I want you to know no one EVER let us know anything we always had to go back to guest services. Thursday evening we go back to guest services because you can only sit in an area so long and I was tired and just wanted to be able to rest. I am now crying and asking for someone to do something. We are told by the guest service rep that again he has no answer. I am now bawling. I just want off this boat. I ask to speak to someone anyone. We were finally after an hour wait brought back to Milla in her office who told us that there was a miscommunication between housekeeping and guest services and our cabin 7236 will not be available and that we need to move to cabin 8244.. 3 1/2 days later you decide we should move. I told her this was unacceptable... This was the worst vacation ever for us. Milla refunded one more day at 229.60 and another specialty restaurant( which again costs you nothing). I am so upset and disappointed in the way were treated by everyone on this boat. To top things off all of our clothes now smelled and we were told to put them through laundry. On Friday evening we finally had clothes to wear but half of the clothes were ruined. Anything that was white including dress shirts and dress slacks were now blue. My expensive dress was now 2 sizes smaller. Everything we took on this cruise clothes wise was now ruined and I will be discarding, that is over $ 1000.00 in clothes due to this mess. My wig is also ruined and smells and I will have to replace it at another cost ... I am asking for your help in this matter!
Sincerely,
Nicoll Ward
[protected]@yahoo.com

It was my first cruise it was the worse trip That I have every been on.The food was terrible.foot was cold and meat was raw.there was ant shows worth going to.about the only I seen was sales pitches. My bed had a spring coming through it hurt my back all time that was trying to sleep. We didn't get to go to one of the islands that scheduled.Left Alabama October 21.went to Cosmal Mexico I could go on

We just returned from our Carnival Ecstasy cruise this morning. This cruise was 10 days in duration embarking from Charleston on November 5th and returning on November 15, 2017.

The Pros:

The onboard staff to a person was very personable and always upbeat. Sad to report this was the only positive I can list.

The Cons:

The food was not good. At best it was comparable to Golden Corral in quality and variety. Our second night we went to the formal dining room expecting a good experience. That was not to be. I ordered Chicken Marsala. When it arrived my plate contained two chicken legs that were the size of pigeon legs. I literally had 5 bits of meat from the dish. We never went back to the dining room for the remainder of the cruise.

The atmosphere on board was highly annoying. Everywhere we went the volume of music / PA system was extremely loud - it drove us back to our room to seek some quiet. PA announcement were extremely hard to understand due to the volume. In addition, the Captain was from a foreign country and spoke very, very poor English so no one understood any of his announcements.

Speaking of being in our room - on the second day out to sea at around 3pm we were driven out of our room by the most obnoxious noise coming from the area just below our room where they were using a vibrating metal chisel. We thought maybe it was very temporary but after an hour I had to go to guest services to get someone to investigate. The Guest Services Manager returned to report that - yes the noise was very loud in our room - however he went on to say that "the ship has ongoing maintenance that must be done because the ship is constantly in service"! They were removing floor tile in the area below our room. Morning showers before 8am required you to enjoy only cold water!

Entertainment options were all pretty much stilted toward the elderly - bingo, trivial pursuit, guess the song / artist (mostly 50's music), gambling and there were a few movies offered that were at least 2 to 3 years old.

The voyage / itinerary - as you know due to the hurricane impact on the island we were slated to visit was completely replaced. This forced us to spend three days straight at sea before our first stop in Aruba. We were there for approximately 10 hours. The next day we were in Bonaire for approximately 8 hours. Next we spent another full day at sea in transit to Grand Turk (scheduled to be a brief 6 hour visit). Upon approaching Grand Turk we were told they were not going into port and so we continued sailing for another day to get to Princess Cay. The ship anchored off shore and people were tendered to shore. It was a poor day weather wise with continuos intermittent heavy showers and with very little shelter there we opted to stay onboard. Leaving Princess Cay was another full day at sea. So...adding it all up we spent 7 days at sea and only an opportunity for 27 1/2 hours onshore.

I can only qualify this 10 day voyage as a disaster. This was the prevalent opinion of a great number of the people onboard - many being long time cruisers.

Half way into the cruise we had reached the point of wanting to be back at home and had to suffer through the remainder of the cruise. We will never ever step foot on another Carnival ship again. I have sailed Disney and the difference is just immense!

We are now cautioning anyone interested in Carnival cruises to weigh heavily registering to sail on this ship operating out of Charleston.

Dear sir .i had mad a mistake with my final destination. I leaves in goa .and my ticket has come till mumbai . It is very far from my home 700 km.pluse i have 2 luggages 1 hand luggage 1 backpack. And i have to roam thier for my transportation .i will reach the by 11am on 26 .after i have to book bus thats leaves at 6pm .the journey will thake 16hurs by road.and if i go by domestic flights i will having problem with luggages. They allow 15 kg i thing . I knew it when i saw my ticket. Other wise i had correcter it before . Plz do somthing if possible .thank u crew id 505270.

Cruise booking # 6XL2Z0
SAILING: CARNIVAL VALOR AUG 31-SEPT. 4

Our cruise was cancelled due to Hurricane Harvey. All funds were refunded except the $49 insurance payment. I can understand funds not being refunded had I voluntarily canceled my trip. But due to circumstances beyond anyone's control, I should not be forced to forfeit my funds due to unsubstantiated circumstances. This would have been my first encounter with this vendor and in the future I'll be certain to make wiser choices and advise others to also follow suit. I view this as poor customer service on behalf of the Carnival Cruise Lines.

Respectfully,

My name is Amanda Duncan this is in regards to a cruise set to sail on November 25, 2017, Ship Name Carnival Glory, Booking Number 7MG1H6.
My husband and I originally planned to cancel our cruise due to pregnancy but found out on September 8, 2017 we had lost the baby. Due to the circumstances and extreme emotional strain of the loss we did not get around to canceling until September 11, 2017. My OBGYN advised us not to go on this cruise or any other cruise that has destinations where the Zika Virus is present because we plan on becoming pregnant again in the near future, as soon as I heal physically and emotionally from the loss of this pregnancy. She advised us that the virus can live inside of a man and be sexually transmitted for up to 6 months after exposure. She also advised us that if we were to become pregnant within the 6 months of exposure it can have very negative effects on the baby. Six months is far to long to wait to try to have another baby considering we are heart broken over this loss, putting off pregnancy for this long is just not an option for our family at this time. I have been informed by your customer service that a refund is not an option so I would like to have the money we put in to this cruise saved as a credit toward a cruise in the future. Attached is a copy of the doctors note from my OBGYN. Please contact me with any other information needed.

Booking #BHZ6HO on Freedom from Galveston, Texas, Dates: 10/28/2017-11 Nov 2017
On 5 Nov 2017 at approximately 8 - 8:30 pm I left the Posh Restaurant without eating dinner to go to my stateroom #8272 because I felt sick and started vomiting and had diarrhea. I vomited approximately five times. I went to bed and around 9 or 9:30 pm I felt queasy again and I vomited around four or five times. I went back to bed and about an hour later I started feeling queasy again and I called my friend in stateroom #1370 to please go find my husband and tell him to come to the cabin. When my husband returned to the cabin I told him I was feeling worse, so he called 911. He was told medical personnel would be sent to the stateroom to check on me. While waiting for the medical personnel I got up and started vomiting again around six times. The male nurse (Deepak) showed up while I was in the bathroom vomiting. He asked what symptoms I had. I told him I felt very queasy at dinner time and I had left the restaurant to come back up to the stateroom and I had the diarrhea and vomiting episode. I told him I thought I had food poisoning from the taco salad I had eaten around 1 - 2pm on the Lido Deck. I told him that was the first time I had eaten it. I also told him we had not eaten anything in town and all our meals had been eaten on the ship. He asked my husband to fill out a form which asked what I had eaten during the day. The nurse then gave me a Dicyclomine to place under my tongue. I also told the nurse that I was cold. He said to wait and see how I felt and approximately 15 minutes passed and I had not vomited. So he took my blood pressure and told me it was high. I explained to him I had not taken my blood pressure medication in the evening because I had been vomiting. He instructed for me to take it, which I did. He also checked my pulse, which was high, and my oxygen level. He told my husband and me that I would be quarantined for 24 hours in my cabin. I would need to call for room service to order my meals and to call housekeeping to clean the bathroom each time I had diarrhea or vomited. He left two prescriptions (Bentyl & Phenergan) for me to take as needed. He also said someone would come by the stateroom the next day to check on me. He told us if I continued to vomit then to call 911 again as I may need an IV due to dehydration and he would send someone with a wheelchair to come get me and wheel me down to the medical clinic. Approximately an hour passed after he left and I had abdominal cramps and I started vomiting again maybe 5 times. I called 911 and a female crew member showed up to my cabin with a wheelchair & took me to the medical clinic. Nurse Deepak met us at the entrance and he told me to get on the bed/gurney. I explained to him I had vomited again and that I was very cold. He gave me a blanket to cover myself up with. He checked my blood pressure and it had gone down. He gave a shot in my right hip and said it was for the vomiting. A short while later I asked him for something to vomit in because I was feeling queasy & cramping again. He handed me a plastic container and I vomited several more times. He checked my tongue. Then he checked my arms for a good vein for an IV, which he inserted on my left hand. The Doctor came in, which I assumed was the Doctor because there was no introduction, and he started feeling my abdomen and checked my tongue. I told him I had no appendix, no gallbladder and I'd had a hysterectomy. The Doctor left without saying anything to me and nurse Deepak proceeded to give me medications intravenously. I felt very groggy and I was getting sleepy. I may have dozed for a short period, and I woke up feeling queasy and called out for the nurse, but no one answered me. The door to the room I was in was open to the hallway and I saw someone being brought in a wheelchair. I heard the nurse tell the female crew member I could go back to my room. She brought the wheelchair to the door and locked it so I could get in. I told her to grab the container in the event I needed to vomit because I was feeling queasy. She helped me get off the bed and into the wheelchair and asked me, "He's letting you go?" I just looked at her and I think I nodded. She wheeled me back to the stateroom which I think was around midnight. I got in bed and I was so cold but I finally fell sound asleep. My husband woke me up in the morning and asked me if I wanted anything and I asked him to bring me some yogurt. I slept most of the day. I was so groggy I could barely get up without fear of falling and I could barely eat anything.
Around 7pm I was able to be fully awake to take a shower and I called the medical clinic to inquire about the IV needle in my hand. The person who answered told me I should have gone to the medical clinic earlier in the day to have it removed. I said I was told someone would come to my stateroom and check on me and she said no they don't do that. She said for me to go down to the medical clinic the next morning at 8am to have it removed.
I have the following complaints:
A letter from guest services was sent to our cabin that arrangements had been made for meals to be delivered to my stateroom.
Complaint: I couldn't even eat so it didn't matter if arrangements had been made.
In addition to the meal arrangements they would refund any movies purchased during the time of my isolation.
Complaint: I was so groggy from the medications that I couldn't watch any movies. Secondly, even if I hadn't been groggy the Panama Canal Narrator was piped into the cabin so loud that I couldn't have heard anything.
Complaint: When I called out for the nurse in the medical clinic after he gave me the medications no one answered me or came to see what I needed.
Complaint: My temperature was not taken to see if I had a fever
Complaint: No introduction from the Doctor
Complaint: The nurse dismissed me but didn't come and ask me how I was feeling, or tell me directly he was dismissing me back to my stateroom.
Complaint: Why was I told someone would come to the stateroom and check on me the following day and no one did?
Complaint: When I called to inquire about the removal of the IV needle I was told I was supposed to have gone to the medical clinic that day. So how was I supposed to go down to the medical clinic when I was quarantined for 24 hours?
Overall Complaint: Although the medical personnel were friendly my observation was they lack communication skills. When I've gone to an ER or an Urgent Care Clinic, the Dr and or the Nurse will explain what's going on, where do I hurt, etc. They don't discharge me and have someone walk me to the door without some form of explanation of what they have done and ask me how I am feeling. They don't have me just walk out of the clinic.

On 11/10/2017 my wife Donna went to the doctor because she was not feeling well. Her doctor told her that she had a fever and upper respiratory infection. The doctor advised my wife against going on the cruise at this time. We booked this cruise to celebrate my birthday and veterans day because I am a vietnam veteran. My wife and I are very disappointed about not going on the cruise. We would appreciate it if Carnival can give us a credit towards another cruise. We are also VIPs and we only cruise on Carnival. Thank you, Anthony I.

Chinell Neal
Posted: Nov 11, 2017 by Chinell Neal
Refund Credit

6QG0R3. CHINELL NEAL
Unfortunately we will be unable to sail on tomorrow 11-12-17, because I have a flu with asthma on top of that... this would have been our first cruise and vacation.. can you please credit us for a future cruise.. it took a lot for us to save for this first one, this is a hurtful huge dissapointed matter for ourselves but we didnt have control over how my body would respond to this weather... please consider helping us with this matter. We would like to re-schedule to sail as soon as possible..

[protected]@gmail.com

I brought along a purchased drink set from the Alchemy Bar (from "the class")which included the mixing cup, the pint glass, jigger and strainer. We LOVE the Alchemy Bar! When packing the day before debarkation, I noticed that the pint glass with the Alchemy Bar name on it was missing. I called our cabin steward to ask about it but she wasn't available and the person on the phone said she would get with me in the evening. I left a note in the cabin asking her to return it (in case she came by or called when I wasn't there) but nothing happened. I went to Guest Services on board, they called Donna, etc...and nobody could resolve the problem. The person at the front desk said all she could do is complete a missing item report and leave a copy of at my room. I never received the missing item report and my glass was never replaced. I anticipated receiveing a survey where I could make my complaint but I haven't received one yet so I wanted to report my complaint here. The problem is that I now feel unsafe leaving "anything" out in my cabin. That is not the way a guest should feel when cruising. This was my 22nd cruise on Carnival and I have NEVER had a problem like this before. I'm not concerned so much about the pint glass (although I do miss it), just the idea that something was missing from my cabin. This woman didn't even try to resolve the problem or apologize. That is what is SO disturbing.

A guys by the name Fabian Alberto claims to be working for you cruise lines is friends with my friend and claims to bought gifts for her expensive stuff and cash in package that he is sending for her and all she has to do is send $600USA Western union so he can pay the duty for the package. I think it is a scam but my friend believe it to be true please check it out for me she works hard for he money and I won't like it if she loses it . My email [protected]@live.com

Thanks.

I settled my account with Carnival before I left the ship. Then 2 days after I had already come back from my cruise Carnival put a total of $500 worth of holds on my debit card. This makes no sense to me, to put holds on my card 2 days after I have returned from my cruise. If I even decide to cruise with Carnival again I will not put a card on file. This is poor customer service. Also the Carnival travel agent that set our room put us in the rear of the ship when I clearly asked for mid-ship. I started planning this vacation almost a year in advance so there is no reason for me not to get the type of room I requested.

Hello my name is Adam Brenner, our booking #7FQ0P9. This cruise was set to be our honeymoon from our May wedding. Now months later and my wife has since become pregnant. Her doctor advises us to not take the cruise because of the Zeka virus in the areas the cruise is going. The agent said there is a 75% penalty for us. We upgraded our rooms and was over One Thousand dollar upgrade, I feel like at least that part shouldn't be penalized. What about a company credit? We still want to have a honeymoon, just not willing to risk the health of our unborn child in the process.

On carnival vista 11/3/17 at 10pm my husband And I went into the EFFY Store to look at their sale I looked at one ring and asked the sales person what the sale price would be he asked for my room card to see the color of it to determine the discount. He came back with it and gave us a price. It was 4000. We said we were not interested, he said u get a free cruise, chaimpain and 200. Gift credit from carnival, he said they offer financing also, we again said no thanks . We arrived in Miami port at approximately 1:00 am and my cell started going off with alerts from Bank of America saying my account was overdrawn! Carnival charged me for the RING we didn't want to buy! I spent hours calling customer service explaining it, and walking down to their desk showing them my account info at BOA and the amount they charged! This is totally ILEGAL, they started a case to investigate, they said I would need to talk to the jewelry manager at 7 am when he is working and talk to EFFY about it ! They only saw my normal bill with charges we made and not the 4000. Amount until I continued to telll them to keep looking while I showed them photos of my BOA account showing CARNIVAL debited the ring we LOOKED at . They found the amount finally and continued to say I would have to talk to Jewelery manager! I was up the entire NIGHT talking to them and getting online to Bank of America ! Totally illegal, I was in tears at the customer service dest, crying asking for their security officers, I customer service gave me print outs that are time stamped at 10:04 pm while we were in the jewelry store, jewelry manager said it's not their fault that the problem was a " glitch " in computer! Customer service said it was a " Glitch " and so did security! They said I would have to deal with EFFY to get my account with BOA adjusted and would take up to 10 days ! FRAUD! stealing people money

Hello,

I am so very disappointed about my upcoming trip departing Nov 4, 2017. Booking #7ZZ6G0. I was trying to book a suite several months ago when I booked the cruise but was told there were none available. Someone would contact me when/if one became available.
Well one became available and someone did call. The issue is we were on the phone and she was giving me details on the suite, when the call dropped. Instead of calling me back, she called the next person on her list and gave the suite away to someone else w/o my response of a yes or no. We wanted that suite and it was unfair that she gave it away to someone else when I was first in line being offered the room! I called back at least 4 times and was finally pinned through to her and all she could do was apologize that she had just given it away to another couple. I was, and am furious about this situation and very disappointed about my upcoming trip.

Caprisha Smyles
Benny Garrett