Carl's Jr.
reviews and complaints

I went to the Carls Jr on Platt Ave and my family and me all ate here. We all got sick later that evening and it was the only we ha eaten for the lat 4 hours. I called the store and spoke with the manager who said she would forward my information and she never did! I called back again weeks later and no one answered! The review on this locations yelp page say it all, awful!

Called them & they gave me 200182 as store #.

Survey says that's not valid.

Tried only number found on receipt (1100218), that was rejected also.

20302 US HWY 18 APPLE VALLEY, CA 92307

3/25/2022 8:04:22 PM

ORDER ID: [protected]

I scanned the receipt, but it wouldn't upload on your page.

This is about carls on 12th street Ogden,utah

About a week ago I went threw the drive..and ordered guacamole burger with out the cheese and sauce ,and also got a cheese burger,2 fries...

And get home my guacamole burger had no guacamole no bacon it was just a burger...but all the other was right...I called the store and the lady said ok just come get it and we will make it right...she was so nice and my mistake I forgot to get her name...I did say do you need my name she said no...well I went back to order some more food...I tell the order taker that I had a mistake and the lady told me they will make it right..and she said i have to get the manager...so the the manager 3/18/2022 gets on the the mic and say what I try to explain the problem and she is so rude and say I need the receipt that I never got...and I tell her I didn't get one and in her rude way she say then what's the name you talked to...and I said sorry I didn't get it but I want order more food ..she said rudely what's her name I can't do anything...I said ok then I will not be back again she says o well...

I have never been treated so bad from a fast food place in my life and I'm 60 years old...

If she didn't say o well I would of just ordered more food but the way she was so rude...I will never eat there again...we were there about 1-1:30 p.m

Hello, I visited your store at 1:51 PM

Location 1439 E Gage Ave., Los Angeles, CA 90001 phone number [protected]

However I am a pregnant woman seven months walked into your store with the attempt to make a purchase. Previous to making my purchase I had to use the restroom as an emergency so I then ask the Employee Destiny L if she can please open the restroom so I can use it she then responded that I have to make a purchase but was extremely rude about it and rolling her eyes. I said yes I am but first I have to use the restroom extremely bad I definitely am going to make a purchase. She says no you have to purchase something first! Mind you I am almost urinating in my pants again I am seven months pregnant. I then ran out to the car screaming for my husband so he can come in and make a purchase but at that point I’m so upset and humiliated due to the fact that there was several of customers and employees hearing and watching this whole thing I was craving combo #2 I no longer want to eat but yes indeed I had to still use the restroom which left me no choice I just had my husband purchase a simple cookie at that point. Cashier gives me the code to enter the restroom which did not work simply because she gave me the wrong code purposely so I’m still standing at the door pretty much begging her for the proper code while all the employees in the back or laughing at me and talking saying rude stuff. I urinate a little bit in my pants which was extremely embarrassing and uncomfortable. Destiny finally decides to come while purposely taking her sweet time

5-6min and when she does she enters the code by covering the whole door with her entire body. Which made no sense I am not even from around this area I don’t understand why she would be so rude give me the wrong code knowing I’m pregnant knowing I’m begging to use the restroom and still My husband made a purchase as required. I am humiliated, upset, angry, crying hysterically, my pants are full of urine I am so uncomfortable and don’t believe I have ever been mistreated in this form in my life. They gave me an extremely hard time for no reason at all. They were so mean I felt bullied I don’t even know if I’d ever be able to visit another Carl’s Jr. after this incident. in today’s society bullying is taken very seriously and it's unacceptable. Something needs to be addressed with the store and the employees I am also going to report this to BBB this is unacceptable. I have even mentioned to the young lady what if I was homeless and I had no money and had to use the restroom she respond oh well not our problem there’s nothing we can do about that you have to purchase something. I’d like a response in this manner of how you guys are going to handle this entire situation.

Employee Destiny L Needs to be addressed including everyone else that was aching her on. Thank you I’ll be waiting for a response.

Stopped into your Watsonville Ca. Restaurant and ordered a Super Star. Got my food a came home. That had to be one of THE worst hamburgers I have ever eaten. No flavor and had the texture of cardboard. At least the fries and zucchini were decent. How anyone can be expected to eat there again is beyond me. It was a good place to eat before. Not sure what happened but adios CJ’s.

Store #44 Order number [protected]

You pay for meal and no Fry.

You pay for other fries and get none.

We got the 2 criss cut fries but not the 2 reg. small fries.

Disappointed with the Double cheese size burger. It was like a mini burger.

Very Disappointing both ways.

I didn't know if this the best way to tell you or not, but here it is.

Tried calling the store. I always check my order but, my husband went for dinner and he didn't check like I do.

Probably new people hired and don't know how to keep everything straight.

On 1/28/2022, at 6:39:08, I went to Carl's Jr restaurant #1100259 to purchase a 2 for $7 original charbroiled thickburger. Order 378084. ticket #0, and order #384. When the cashier, Robin S., gave me the receipt I noticed that it didn't reflect a 2 for $7 purchase anywhere, the amounts did not match the coupon. She stated that those are very expensive burgers and that was the price. I chose not to argue with her and to address the situation in this manner. I've attached a copy of the receipt which would show why I question the transaction. My email is [protected]@sbcglobal.net if you have any questions. Thank you

Today I visited the very first time on this location of Carl's Jr and the business manager named "Sylvia Chavez" was ruthlessly rude when I asked for the restroom code. She asked me to buy first then she could give me the code. I told her that I am in hurry for the nature call (i.e, pee) but she persistently showed her rude attitude and tone. Nevertheless, I purchase small fries first and was able to get the code of the restroom.

Very very unprofessional business manager... I think such managers should never be given a chance to speak to the customers... I would never ever come back to this location of Carl's Jr...!

The Employees seem to be put out taking your order and just in general. Second they are rude. The prices have almost doubled. What cost me normally around $25 tonight was $41. Then the food was cold and tasted like it had been sitting awhile. The hand breaded chicken some of the pieces I got was the size of a nugget. If you call them no one answers.

On October 5th I went thru drive thru and there was no lights on except open sign. The drive thru curb lane is too long when you go to make a right turn u go o we curb or u will hit an oncoming car. Maria the manager says it's not their fault. Yet the curb has been painted bright yellow. And outside lights have been added and are on all day. This is the worst experience when I went back I witnessed several cars hitting the car during daylight time. Management disclosed to me that the curb is problem and not been taking care of by higher up.

Was given the wrong order with no receipt, in turn over charged, and when I called asking to resolve the issue the supervisor was rude. Other manager tried to help & said to come back for receipt & refund & overcharged items, but when I showed back up with food, no receipt & lies. I over paid, was lied to and had raw chicken! Almost $30 over pd!

Took me 25 min to get my burger because workers were standing around talking to eachother & on cells instead of taking & fixing orders! The lead asked them several times to take my order & as well as the man behind me also. They ignored him standing there forever too & was told multiple times to take our orders. A young black boy came, clocked in & made my stuff. Idk how long it would've taken had he not showed up.