Caribbean Airlines – No refund despite being told by Caribbean Airlines I would be refunded

feb 2025 - The following requesting was sent to Caribbean Airlines, requesting refund for 3 persons – for the harrowing experience and emotional and mental distress Caribbean airlines has put myself and my son and husband through. Not only did we lost a day of work due to this delay, our family picking us up at the airport did as well.

This was supposed to be a straight flight, from one destination to the other, We paid extra for this straight flight due to mobility limitation as well as time limitations only for it to turn out not to be what we purchased. Not only was myself and husband inconvenienced, so was my child who is only 8 years old.

This was supposed to be a straight flight from Toronto to Guyana, This flight got rerouted to Nassau, then could not land at Nassau, then got rerouted to Kingston and circled 9 times before it landed, not only did we not get any food or water after this delay, we were closed off on the plane or 1.5 hours before they let us out of the plane advising another plane will take us to Guyana.

Caribbean airlines responded : All information or reimbursement was provided yet no reimbursement 5 mnts later

n Mon, Mar 17, 2025 at 9:03 AM, Calclaims
wrote:
REF.PO.NO:1046/25

This is further to your correspondence relative to your travel with Caribbean Airlines. Please accept our apologies for the disruption of our service BW617 on February 20, 2025.

Be assured that the on-time departures of our flights are of the utmost importance, and we genuinely regret those instances when we are unable to offer a flawless service. However, we are sure you realize that in the process of operating scheduled services over many different route segments each day, occasional mechanical, weather and other interruptions to routine performance plans do occur.

However, while we have outlined the above, we do recognize your predicament especially in reaching your destination later than expected and in this regard, we extend our sincere apologies for the inconvenience experienced.

Accordingly, as per the Canadian Air Passenger Protection Regulations (APPR) compensation is a cash amount of CAD700.00 each in the name of ****redacted names**** for the length of the delay payable via direct deposit in full and final settlement of this claim.

Sincerely,

Leanna Parmashwar
Customer Experience Officer
Caribbean Airlines Limited,
Iere House, Golden Grove Road, Piarco,
TRINIDAD W.I.
Telephone: + [protected]
Fax: +[protected]
Website: www.caribbean-airlines.com