Navia Logistics Reviews and Complaints

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Kaisho of Melbourne, AU

Apr 20, 2016 12:32 am UTC

Navia Logistics Freight forwarding

Had an airfreight come from a supplier in China and Navia Logistics was the agent in Australia.

After calling a few times about my airfreight nobody answered the phone.
I then sent an email that nobody answered.
I received a bill of over AUD5000.00 for 15kgs and called them again.
I spoke to a lady and I was informed the airfreight had gone into storage due to no contact.
I explained I had rang quite a few times and emailed the company.
She advised that email was not being monitored due to staff annual leave.
I explained I could not afford this for 15kgs and she proceeded to explain without payment of the full 5000.00 she would not release my stock. I did not get anywhere with management or anybody in the company and ultimately had to pay for my stock all over again and lose an order. Do not use this company they really do not care and there is just too many people blaming other people in the business. Not a reliable option

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not a good business to deal with

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How responsive is Navia Logistics's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

Keywords

agent airfreight aud5000.00 australia bill china email kgs phone storage supplier

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Navia Logistics has received 1 complaints on ComplaintsBoard. The first reported case, Freight forwarding, was published on Apr 20, 2016, and the most recent complaint, Freight forwarding, was posted on Apr 20, 2016.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Navia Logistics Legit?

Navia Logistics earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Navia Logistics to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Navia Logistics is known for their high standards and safety. If you're thinking about dealing with Navia Logistics, it's wise to check how they handle complaints.

We found clear and detailed contact information for Navia Logistics. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Navia.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

The website belonging to Navia Logistics has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.