Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Caribbean Airlines Customer experience on Caribbean Airlines.
Caribbean Airlines

Caribbean Airlines review: Customer experience on Caribbean Airlines.

E
Author of the review
8:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 10/07/23 I booked a passage to St.Vincent on Caribbean Airlines via Port of Spain and Bridgetown. The flight was scheduled to leave JFK on 10/14/23 and arrive in St.Vincent the same evening and was confirmed the same day (10/07/23) with a confirmation number 2XMZ9I. On the night of10/13/23 when I was preparing to go to the airport for my 7.30am flight to Port of Spain I was notified that my flight was delayed 4 hours and would be leaving at 11.30am instead. Later that night I was also informed that my flight to St.Vincent via Barbados was also changed and I would be leaving Port of Spain on 10/15/23 via Tobago and Barbados and I would not be in St.Vincent until 7.15pm on 10/15/23. Caribbean Airlines arranged for me to stay in a hotel at Piarco and although I was treated very well I spent most of the evening pointing out to two airline clerks, that it was very important that I get to St.Vincent very early on 10/15/23 because my reason for making the trip was to celebrate my friend's 100 years birthday. I was not able to leave Port of Spain until the afternoon of 10/15/23 and got to St. Vincent late that evening and missed my friend's 100 birthday celebration. To make matters worse my friend has since passed away. There was also a problem with my luggage which I pointed out on a survey that I sent to Caribbean Airlines a few weeks ago. On my flight to St.Vincent they tried to charge me for a piece of luggage in Trinidad, but I pointed out to the supervisor that I was intransit and had already paid for that piece at Kennedy and she agreed I did not have to pay again. On my return leg however I was made th pay for the same piece in St.Vincent then later at Piarco. I pointed out to the supervisor that I only paid once on the downward leg but she ruled that I had to pay again.

Desired outcome: I would like to be compensated for part of the $1300 US I paid to Caribbean Airlines for the trip and to be refunded the luggage fee I paid at Piarco.

Confidential Information Hidden: This section contains confidential information visible to verified Caribbean Airlines representatives only. If you are affiliated with Caribbean Airlines, please claim your business to access these details.

Jan 23, 2024 2:24 pm EST
Caribbean Airlines customer support contacts
Address

Iere House, Golden Grove Road, Piarco, TT

File a complaint Write a review
Dear Valued Customer,

We acknowledge receipt of your complaint posted on this site. Please accept our apologies for the inconvenience caused on this occasion.

In order to address your concerns, we invite you to submit your complaint via our website:

https://www.caribbean-airlines.com/#/contact-directory/customer-relations

We appreciate you choosing Caribbean Airlines and thank you for your patience.

Sincerely,

Customer Experience Team

Caribbean Airlines Limited
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Caribbean Airlines reviews & complaints

Caribbean Airlines - terrible customer service at jfk counter 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - articles stolen from luggage 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - ruined my wedding 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Caribbean Airlines - raw fish juice leaked on my luggage in cargo hold
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - Direct flight issue. Return from Georgetown Guyana to YYZ Toronto. Jan 1st 2022
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Caribbean Airlines - Suitcase
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Caribbean Airlines Contacts

  2. Caribbean Airlines phone numbers
    +1 (800) 744-2225
    +1 (800) 744-2225
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 1 1 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number
    United States & Canada
    +1 (800) 523-5585
    +1 (800) 523-5585
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number
    Other countires
    +44 207 644 8845
    +44 207 644 8845
    Click up if you have successfully reached Caribbean Airlines by calling +44 207 644 8845 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +44 207 644 8845 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +44 207 644 8845 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +44 207 644 8845 phone number
    United Kingdom
    +1 (800) 744-2225
    +1 (800) 744-2225
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number
    Guyana (International calls)
    800 29737
    800 29737
    Click up if you have successfully reached Caribbean Airlines by calling 800 29737 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling 800 29737 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling 800 29737 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling 800 29737 phone number
    Havana, Cuba (Local calls)
    +599 97 889 959
    +599 97 889 959
    Click up if you have successfully reached Caribbean Airlines by calling +599 97 889 959 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +599 97 889 959 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +599 97 889 959 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +599 97 889 959 phone number
    Curacao
    +1 (345) 769-4071
    +1 (345) 769-4071
    Click up if you have successfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number
    Grand Cayman
    +1 (833) 522-4762
    +1 (833) 522-4762
    Click up if you have successfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number
    Dominica
    + 58 212 762 0231
    + 58 212 762 0231
    Click up if you have successfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number
    Caracas
    +1 (868) 625-7200
    +1 (868) 625-7200
    Click up if you have successfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number
    Trinidad & Tobago and Suriname
    More phone numbers
  3. Caribbean Airlines emails
  4. Caribbean Airlines address
    Iere House, Golden Grove Road, Piarco, Trinidad and Tobago
  5. Caribbean Airlines social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
  7. View all Caribbean Airlines contacts