Air Seychelles
reviews and complaints

To whom it may concern
I, Mrs. Jabeen Thug had been travelling by Air Seychelles (Hm 49) for the first time to Mumbai on the 23rd of April and returned to Mauritius on the 28th of April. I unfortunately met with some humiliating treatment from one of the staff of Air Seychelles in Mumbai, namely Mr. Sufiyan Khan. He prevented us from boarding the plane and even made my mum get off the plane stating that we had an excess hand baggage. He threatened us by saying that he would not allowed us to travel if we don't pay an excess baggage charge for 15 kgs. With fear we agreed to do so. Unfortunately they had some issues with their card machine and were unable to process the payment from us. They were swearing us saying that the flight was being delayed because of us, to which I did not agree because they were the one not being able to receive the payment. It was very embarrassing for us in front of so many passengers. It was then that my brother Saad Abdoolllah proposed to pay the excess fees in Seychelles. After some phone calls which took some time, they finally agreed that we pay it in Seychelles. So they spontaneously took our baggage, not even letting us to secure it and check it in to the Seychelles. Even while walking the corridor they arrogantly force me to walk quickly, which I was unable to do due to some knee problem. It was definitely not a way to treat passengers and it is a shame for the airline company and for your partner Etihad airways. Then once in Seychelles we had to wait about one and a half hour, as only one counter was receiving passengers. Arriving at the counter we were informed that they received a mail from Mumbai and that we were to pay the excess fee to which we agree but asked to be in communication with the manager to file our complain about our ill treatment by a staff of Air Seychelles in Mumbai. It was then that we met Mrs. Betsy. She told us that we do not have much time and that if we do not do the payment she will not board the bag. We did agree for the payment but here also they were having issues with card machine. Finally my mother had some saving with her and we told them that we will pay by cash. We handled 100 Euro to them but they were unable to find the change, as they had to return us 20 Euro. It took so much time for them to find a way to receive our money. After mere discussion we proposed to pay again by card. They went searching for an appropriate card machine, which of course took them a lot of time. Finally after payment of 90 USD we were allowed to board the plane. No need for me to told you how awful the trip was for us as all passengers were questioning us about what was the issue. Now arriving in Mauritius I waited almost one hour for my bag but could not find it. I immediately went to the baggage claim counter where I was informed that my bag was not on the plane. They issued a PIR (reference No.MRUHM11845/28APR19/1017GMT) and told me that they will inform me on the arrival of my bag and asked me to call after some hours, time for them to get a mail from Air Seychelles. I did so, but was informed that my bag was still in Mumbai. I was shocked as my baggage was tagged to SEY. On the 29th of April, that is the next day, I called at Rogers and was put into communication with Mrs. Caroline. She was very nice and listened to my complain accordingly and promised to call me as soon as she get any information. She also asked about our payment receipt which was eventually produced. Late on the 29 she called my brother to inform him that the bag was in Seychelles and was due to arrive on the next flight that is on Tuesday the 30th. I didn't dare to make any complaint as I was quite relieved that I will get my bag on Tuesday as I was given some money by my cousin to buy her engagement dress which was fixed for the 1st of May. It was around 3.30 pm on the 30th of April that my brother received a call from Mrs. Caroline saying that my bag was not on the flight as they were unable to find it at the time of loading the plane. She also informed us that the bag is expected to arrive on the next flight that is on Thursday the 2nd of May. I was so shocked as my cousin was eagerly waiting for her dress to arrive. I decided to go in person to meet Mrs. Caroline to explain the issue of me being in a position to reimburse my cousin so that she can buy another dress and also explained that on arrival of the bag after the engagement what I will do with the dress. She was unable to help me and ask me to write a complaint letter stating all what happened. I even went to make precautionary measure statement at the police station as I was stunned that staff from Air Seychelles did not come across my bag on time of boarding and I understood that my luggage was left unattended and unsecured in Seychelles. It is a very difficult situation for me and I am not able to sleep and work properly as my personal belongings such as jewelries are in the bag which I was not given time to secure by staff of Air Seychelles in Mumbai.
I am so disappointed by the unprofessionalism of the staff of Air Seychelles and find it a shame that you are a partner of Etihad. I will eventually contact my attorney at law for a legal procedure and also wish to express my grief on the media and internet so that passengers can think twice before choosing Air Seychelles. I have also surf on the net I have found that many passengers had the same issues with the same airline company. And also came to know that the company very often did not comply with the Montreal Convention about luggage delay and refuses to compensate passengers. I wish to inform u that I have travelled 25 times and never have I encountered so much of difficulty from other airlines.

to contactcenter, callcentre

Hi There,

It was very worse, staff(Lulu) in Joburg at counter are very rude. I was travelling from Johannesburg to Hyderabad, my booking  number is GZNMVL and Flight numbers:HM60 &HM260.

Flight was delayed in Mahe Airport for 4 hours then we missed connecting flight in Mumbai and we waited more then 5 hours in Mumbai Airport as they booked lately flights.
They haven' provided food and accommodation. There was no one to help us, it was bad customer service. Passengers were struggling to get the tickets for connecting flights.

They made us to stood at counter for more then 2 hours, tickets had to be booked before we reach Mumbai Airport but they booked later we reached in Mumbai airport.
Accommodation must be provided if there is a delay for more then 4 hours, but they didn't provide any thing and didn't respond well in Mumbai Airport.
Air hosts were very rude to passengers.

I need a compensation for delay in  both Mahe, Mumbai Airport  and I need compensation for not providing accommodation in Mumbai Airport for more then 4 hours delay.

Thanks

Venkat
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