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Capitec Bank review: Urgent follow-up on fraud case 00252586 – account still frozen

Tanya Beeslaar of US

Jan 16, 2026 3:45 am EST

Verified customer

Featured review

I am writing to urgently request assistance regarding my unresolved fraud case 00252586, originally opened in April 2024. Despite numerous attempts to obtain feedback via branch visits, WhatsApp, and telephone calls, I have received no meaningful response. Each time I try to follow up, I am left waiting until my airtime runs out, without any update or resolution.

My account has remained under review for over a year, leaving my salary and funds inaccessible. This situation is causing severe hardship, and I find the lack of communication unacceptable. I have already submitted emails (including on 21 November 2025) and made repeated calls, yet no one has explained the status of my case or when my account will be unfrozen.

I respectfully request:

A clear written update on the progress of case 00252586.

Confirmation of when my account will be unfrozen.

Assurance that any remaining funds in my account will be made available to me without further delay.

Please treat this matter with urgency. If I do not receive a response within 7 working days, I will escalate the complaint to the Ombudsman for Banking Services and other regulatory bodies.

Claimed loss: account frozen

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Capitec Bank Contacts

Capitec Bank phone numbers

+27 219 411 377

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Client Care

+27 860 003 783

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Salary Transfer

+27 860 667 706

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Merchant Support

0860 10 20 43

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Personal banking

0860 30 92 50

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Capitec Bank emails

clientcare@capitecbank.co.za

100%
Confidence score: 100%

Support

clientcarecentre@capitecbank.co.za

98%
Confidence score: 98%

complaintmanagement@capitecbank.co.za

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management

creditdocuments@capitecbank.co.za

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info@capitecbank.co.za

93%
Confidence score: 93%

support

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Capitec Bank address

19 Quantum Road, Techno Park, Western Cape, Stellenbosch, 7600, South Africa

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