Capital One
reviews and complaints

My life partner passed away and I have a DPOA. I continue to get an email stating that I do not have the correct paperwork and I have called waited on hold for at least 30-60 mins only to find out that they do not have a "Bank Estate Operations" department it is generated by computers.

I cannot find a location open that I can go to and speak with a banker about this.

if I do not get this resolved I am pulling my account from Capital One and seeking legal advice regarding my life partner. It is truly a shame that Capital One does not have people to discuss the issues with only overseas clerks that don't understand what you are trying to do.

To request copies of any documentation used to make this decision, call us at [protected].

I called the number listed above. I spoke with Eve. in the progress of telling her what my understanding to why I was calling. Apparently neither one of us was on the same page. I repeated the reason I called back in September. I needed the amount of $302.79 that was paid to be cancel and the amount that I wished to be paid was $69.59. I told Eve I see no where that the $69.59 is reflected being paid by Capital One. When I told her the utility company cancelled the payment all together the $302.79. I asked her what happened to my $69.59 it is not reflecting being paid to the utility company. She begins to tell me of an email that was submitted on 9/29 @ 10:44 in refer to additional info needed. I told her I never received any information. She kept asking me if I had proof, I told her the utility company cancelled the transaction on their end. So, my question to her once again what happened to the $69.59. I told her need to speak with someone else. All throughout the call she was saying things under her breath. But what made me feel totally disrespected. Is when she said "OMG". I said really, I need to speak with a supervisor she began to say other things. At that point I refuse to hear another word she had to say. Apparently because I have worked in a call center myself. I feel she didn't find a supervisor, she transfers me back into the same que I came in on. I am just want to know what happened to my $69.59. no payment from Capital One was process on my behalf. I rec a final decision on 1/24/2022
which is below:
We received your message about your dispute with B2P GREENVILLE UTILITI for $233.20. On 11/11/2021, we let you know we didn't find any errors during our research, so we closed your dispute.
Although we can't help you with this anymore, you may be able to continue to dispute this transaction with the merchant directly.
Your dispute is closed.
Yet I am still out of $302.79 total

I have closed this credit card account twice already. And I am still receiving a bill from Norton software debited to this card. I have also canceled Norton protection and am still being charged. Since I already canceled this Capital One card, I do not feel that I should be charged for Norton. You had no authorization to approve that expense. Please do not send me any more credit cards.

I'm am writing to the board of United States I've been filing complaints which is they had made my sons account negative in a huge amount by Amazon and capital one 360 bank agreed which was made by someone's computer that's what they said to me and also made my checking account negative also and I spoken to them various of time to please help me clear my account and the only thing they say is that I have to pay it back but I don't think it's fair that they are not helping me at all I've never had this problem with my bank until about 3 months ago that how long I've been asking they to please help me access my account and I'm kicked out of it and it's not fair my name is Jeanette perez Garcia my phone number is [protected] please someone help me clear this situation

Card ending in 1165

I used my card many times at a close friend's restaurant. Capital One took it upon themself to flag the charges as fraud, and partially refund my money back to my account. However, they sent him numerous letters of 'disputed' charges, and he now thinks I owe him close to 1 grand. But my card was not refunded anything close to that. I have called so many times and get no where. They have no record of disputed charges (because I didn't dispute anything), and they have no way to tell me what they sent him saying I owed, VS what it shows on my account. They also blatantly lied and told him that I disputed charges against him, but cannot provide proof. I have never dealt with a company like this before. I am going to lose so much money because of this. He has 7 letters with dispute amounts, yet I only have 4 reversals of charges. It does not add up. I am going to have to give Capital One the money, AND now give him it as well, even though I already paid. I don't understand.

Urgent.

I put an extra $1000 on my card a month ago. They wont remove the restricted status. They want to mail my surplus and close my account. They use my money for fees. They can also refund on it. I cant.

Calls. holds.

Matthew Costin.
[protected].

capitol one keeps sending me preapprovals for there credit card in my in box so i applied for the savor card. they will not process it after pulling my credit because equifax had a fraud alert on it that i did not know about which has now been fixed in the same week confirmation number [protected]. my application number is [protected] for which they refuse to reopen and look at it again . they refuse to contact equifax or myself and refuse to offer any other solutions to fix the issue. all they want to do is pull my credit again so they can pull down my scores. the other 2 credit places do not have a fraud alert and they could have used them for my application .

My Capitol One CD for $70,000 matured & they mailed a check to me (?) by regular mail for $70,000. I never received it. When I contacted them, they said the check had not been returned, so they required me to fill out an affidavit so that they could put a stop pmt. on it. I filled out the affidavit & sent it to the designated office by certified mail with return receipt. A month went by so I contacted them again & was told that they never received the affidavit or the returned check & that I would have to fill out another affidavit & wait 6 more months. I filled out another affidavit & waited a few months & still no check. I called again & gave them the name of the person at their office who had signed for the 1st affidavit & again they assumed no responsibility. But, low and behold, two weeks later I received the check for $72,400, which included funds from my MM a/c as well, since I had closed both of them out.

When I applied, they said I qualify for $1500.00, but when I got the card, it only had $300.00 limit on it. I have not used the card yet & they say I owe $79.00 now after only having the card for 3 months. And I need to pay $79.00 every year, just to borrow $300-?
Nothing was mentioned about an annual fee of $79- upon application.
Then I go to use the card recently for the first time, in a store & online & it doesn't work at all, even though I activated it.

March 25th 2020-April 14 2020
Due May 11th balance of 84.80 due Paid
April 7th -April 12 84.80 added back on April 15 May 14
previous balance 84.80 added back in new balance 221.59
Refund 84.80
May 15th June 14, 221.59
Paid 50.00 July 3rd 25.00 was deducted New Balance 228.10 June Capital One electronic phone 25.00 don't have a phone
refund of 25.00
June 14th- July 15
New Balance 437.58
Aug 3rd electronic Phone charge 100.00 Refund 100.00 No Phone
July 15th Aug 14 previous balance 437.00
Paid 100 paid 2.12 paid 166.41 rewards never deducted, electronic phone payment of 50.00 added in don't have a phone
refund 50.00
166.41 + 100 payment taken off
Aug 15 September 14th Inaccurate balance
Sept 18, Oct 18 No Balance
Nov. 17, Dec 17 Electronic phone 100.00 NO phone
Fraud Charges California 4.95 + 11.50 + 47.00 I researched for more than a month mailed to their Fraud Dept. Capital One did nothing
Fraud Charges for 2021
recent Dec 4th email [protected]@gmail.com ordered using Capital One Credit Card Apple Store, Speed Delivery total 725.00 address 108 Semple Rd Littleton Co 94043Card Linked and computer IP address order Confirmation AW 8536868
Sept 14.08 fraud charges Oct 2nd Amazon prime 14.08 Amazon returned the money
Electronic phone payment 50.00 I don't own a phone, Refund 50.00
Oct 22nd Oct 23rd Instacart 53.33, 161 San Francisco California Refund 53.33 Nov. 5th, 2021 Instacart Subscription San Francisco Calif 104.94 refund 104.94
A letter sent by Capital one no statement until resolved But charged a late fee 28.00 Refund 28.00
July 6th -7th Amason 16.95 (don't have that service
Return 16.95
May 4th-May 7th
Electronic phone payment 25.00 no phone
April 3rd Electronic Phone payment 200.00 Refund 200.00
March 4th electronic phone payment 100.00 Refund 100.00

I purchased a vehicle in Florida and registered it in Michigan, my home state. Michigan is a "title" state and I am unable to sell the vehicle because Capital One refuses to give me a hard copy of the title. They are only willing to provide me with a fax, or copy of the original. I could sell the vehicle if it was registered in FL. It was suggested that I register it in FL and then sell it but, I need a title to register it here. We are snowbirds and travel between Michigan & Florida. When I talk to the Capital One title department, I don't get any results, it is like ng to a brick wall!

I am trying to sell my car via Carvana or Vroom.
Both say they need a hard copy of the title to the vehicle. My vehicle is registered in Michigan and Capital one will not provide me with a hard copy of the title. I understand that they have a lien on the vehicle but, I have always been able to obtain a copy of my title that includes the lien holder.

I am a snowbird, my car is registered in Michigan but I am trying to sell it here in Florida.
I paid Michigan SOS for a copy of the title and they sent it directly to Capital One Auto. How can I sell the car if I can't get a title. I will never finance with them again!

Rosalind: [protected]@comcast.net

I called Capital One Fraud Unit on 12/8 to ask why my QuickSilver VISA card was restricted and was told to upload my drivers license and call us back in 5-7 days. I called back in 8 days and was told it takes 8 to 10 days to verify the ID. I called the Fraud unit after 11 days and was told that they will call me back later that day. I didn't receive a call back that day or the day after. I called again 12/24 and they had to be passed off to a Fraud Unit manager to have ID verified. The I was told that the restriction had been lifted, but she could not tell me why the restriction was placed on the VISA card in the first place. The restriction still exists on the their web site however.

I paid the complete balance last month.This month I was charged 4 dollars for nothing and a 4.77 late fee.I paid your bogus fee and closed the account.Is it really worth losing a customer by charging 8.77.all I can say is enjoy your $8.77 it is the last penny you will ever get from me.

I have 4 different capital one credit cards, and on three different occasions they have said it was suspected fraud and shut all cards down, there was no suspicious activity any time, used it in my home town, and it takes an act of congress to get all 4 cards reinstated. This last time I called spoke to three different people and had to give them the exact same info all three times, and the last one was a manager and they just hung up on me after I explained the situation. When you use these cards for your business this can cause a huge problem. Oh and I pay all payments on time...every time...good credit. Will be finding more dependable cards...very frustrated, have points and can't redeem them when card is in this status...

I was on the phone with a representative and she was extremely rude I don't even think she gave me her name. What made me mad was that she didn't even try to help me. Story of my life. Why get a job that is all about communication if you aren't even going to bother to communicate.

on December 17 2021 somebody tried to open account on your web site using my name I talk to experian ant they told me to contact you that was a fraud
thank you

My credit card was discontinued due to the fact that Hudson's Bay company and Capital One finished working together. I have a Credit of 799.14 on my old Hudson's Bay MasterCard. I've call continually over the last few months trying to get my money back and people and automated voice mail keep saying 60/90 days. I spoke with someone 2 months ago and apparently it wasn't added to my file so now I still have to wait 60 days and seriously I don't believe I will ever get this money back. They tell me today that It's finally filed on line and that I will. It's been the worst customer service experience in my whole life. And I'm not young.

1. I have a Capital One Venture Card. I have never made a late payment in my 20+ years as a customer. 2. I have set up through my bank to have the same amount electronically remitted to Capital One each month, on the same day (ie. every 30 days), to more than cover any minimum payment that may be due on the card for a month's transactions. There is no dispute that my payments more than cover the minimum payments required by Capital One. To my knowledge there has never been an issue with the timing of these payments, relative to the Capital One billing period in the past. 3. Recently, Capital One received my payment due November, 2021 on October 13, 2021. My December payment, which my statement said was due on December 6, 2021, was sent by the bank on November 11, 2021, one day before the end of what Capital one claims to be their billing cycle. 4. Because the automatic payment from the bank was sent one day early (because of an upcoming weekend), Capital One claims I made no payment for December at all. To punish me for this they have: *Locked my card indefinitely *Charged me a late fee *Reported me to credit agencies as a delinquent customer 5. Capital One refuses to remedy this error. Capital One claims that unless I make a payment directly to them, by allowing them access to withdraw funds directly from my bank account, they can and will continue to suspend my ability to use the account indefinitely. 6. The bank from which I make my payments has verified to them that funds for the Capital One bill due on January 6, 2022 have been removed from my banking account and have been transferred to Capital One as of 12/13/2021. They also verify that according to their records, no payment has been missed in the history of electronic payments made by the bank to Capital One. 7. As of 12/14/2021, Capital One themselves show that the funds have been received, but continue to tell me that the card is frozen indefinitely for non payment. They insist that it "takes a few days" to process the payment, and therefore they will not release the card for an indefinite period of time, and refuse to give me a date when that might occur and when the errors will be corrected and my good credit history etc restored