Capital One – Page 16

5/3/2022 (Date of occurrence)

I have a lot of my bills charged to my credit card. I recently made a payment to Jpay using my credit card and was charged $10 for a $45 transaction. I did not realize making this payment using my credit card would be considered a cash advance and cause me to be charged this ridiculous fee. I called Capital One and spoke with a supervisor and she said she could not reverse it. I have been a customer using Capital One cards for some time now and I was extremely disappointed that a one-time courtesy waiver was not allowed. I have a car loan with you and a savings account which I intend to switch to another company because of this lack of customer service. Once I receive my new card I will cancel yours, and work on refinancing my auto loan.

I have had this Capital One card for about two years now and have had nothing but trouble with it since. I am still waiting for a card to show up, payment is do on the account after I sent in $400.00 that should have left only $100-$150 to pay and I get online to check it out finding it's over what I actually would ever come close to using. I have talked to someone, I have called, even emailed into the company and nothing has happen yet.

I have had my Capital One credit card for ten years. My account has always been in good standing. I got my card after my divorce and my credit was not great so I had a high interest rate. Since then my credit has vastly improved but my interest rate has not. I called Capital One and a very pleasant representative said she was sorry but there is nothing they will do to lower the interest rate. Capital One would rather lose a long term customer than negotiate a better rate. That's poor business. I recently sold my home and bought a new one. I will be using part of my proceeds to pay this card off. As long as I do not close the account but let it go dormant, Capital One will eventually close it and that won't hurt my credit. The warning to consumers is that they may want to get a more flexible card that adjusts to changing circumstances.

I do my banking with Capital One, including checking. Recently my father gave me a check, for $4000, to pay for a tree removal service. After depositing, it was accepted, and was told it would be fully available in 4 days. The check fully cleared, and the funds taken from sending bank, and posted onto my checking. At the same time, Capital One freezes my funds for withdraw. I immediately called them, and was asked a series of questions about the deposit. The lady on the phone told me the hold was lifted, and funds made fully available to me. When I checked again, the hold was still there. Upon calling back, they said they wished to speak to the check writer. So I provided them with the only number my father has, his cellular. She told me she needed a number, with HIS name on the account. His cellular is under my mother's name, and this isn't good enough for Capital One. When I asked how else this can be cleared up, I was told that he could go into one of their very few branch offices. The closest one is almost 70 miles each direction. At this point, I just want my money, and my account closed. Or to have them return the funds to my father, which they also refused to do. Thanks alot.

Completely Incompetent Customer Service - rarely ever leave a negative review but my experience updating my last name from my maiden name has been impossible. I updated my last name 2 years ago. Capital one updated my debit card and some of my accounts. I recently deposited a check and it did not clear because they never updated my last name on my checking account. When I brought it to their attention, rather than immediately fixing their mistake they told me to wait another 7 days as if 2 years was not long enough. Then after 7 days, they told me to wait another 3-10 business days. I have called them over 10 times to fix the issue and they still have not taken care of the issue. As a result I cannot deposit funds and pay my bills. Be warned.

I cannot get through to a person when I call any customer service line. I have been a on-time paying customer for two years and I just need to speak with someone for a temporary credit increase for unexpected hotel expense.

I received notice over several months I pre-qualify for a Quick Silver Card. I applied online credit granted, card mailed to me, I tried to make a purchase credit denied. the new card has a restriction for use after I activated the card. the experience is just terrible and now I'm no longer interested. Capital one ran my credit I have lost points because of there inquiry

I had bought two tickets for a concert before Covid struck and the concert was postponed for a year, and then again postponed for another year before being canceled altogether.

I no longer have that credit card and have made 5 phone calls with Capital One to get my refund back to no avail. I keep getting told no refund has been made so I contacted Ticket Master and they provided me with the Acquirer Reference Number which is 75259112063920303610501. I have tried to give the # to costumer service at Capital One and am told they don’t no what it is.

Dave Bacon

[protected]

I D. Alvira; am reporting that on 04/08/2022 was called up by a scammer who impost himself as a representative from ebay. The scammer stole $767.80 from my 3921 account and capital one says nothing can be done by them in getting my money back to me. I'm a victim of a FRAUDULENT activity, and don't want to help me to get my money. It happen to fast.

I want to know why my card was cancelled! My bill is always paid in full... Stephen owen, last four of my card,6334, last four of my soc, 4403.. Address 440 atlantic ave, east rockaway, ny, 11518, [protected], home,[protected] cell..

As of today, [protected], all my payments are being rejected from companys who have my assigned c/c number -6334, I know my card is paid in full, so I need help asap...

i applied for a credit card and i did not get what i applied for and I Have been trying to reach out to someone who can help but everyone is defensive especially that the

Agent did not tell me anything

I feel like it was deceptive

i applied for a credit card with 200$ cash rewards if i spend 500$ in 3 month

and i did notget it

On 3/30/2022 I called capital one to inquire as to why I was charged a late fee of $29.00 and interest of $7.27. I called my bank (Citizens) who then assured me (and sent me a letter verifying) that a check had indeed been sent on the third of March for the total of $438.78. Due date was and is on 3/11/2022. Capital One claimed that the check was received on 3/14/2022. In speaking with a manager (capital one) she agreed that the check was sent out in sufficient time to have been received by the due date of 3/11/2022. The manager (capital one) then removed the charges (fees of $29.00 and $7.27 interest). This action (removal of fees) then bought my account to $0.00 balance. On the following month's statement I was billed for $24.56 (my new charges) plus a fee charge of $29.00 and interest of $.30. I called Capital one for information as to why I was being charged new fees for the present billing when my account had a zero or paid in full balance for last month. I was told that since I did not pay the minimum payment due ($29) per the statement, although my account had no balance since the Capital One manager had removed the previous months charges. I was told that I was responsible for the "minimum amount due" even though with the removal of the previous fees my account was at a zero balance.

With the above action by Capital One I will no longer do business with Williams Sonoma and of course cancel my Williams Sonoma Capital One card and close my Williams Sonoma account.

Capital one bank they are jag offs if you care about your credit file s they screw you. Even if your a good paying customer/ and easy to beat in court. They are sneeky liars and back stabbers and lie when your payments are recieved and tell transunion the same [censored] too 30 60- 90 days late keep close look at your reports trust me they make your scores fall mine were 716 now they are at 683 they call electronic payments late often and must be jealous of people with good credit dont let them change ok payment to late and they lie during an investigaton with transunon your disputed items and say your late any ways and if your in that 2019 breach like me. First they dont believe anything you say from location in salt lake city. Right now I cant believe the stuff they do just like transunion. I opted out for 7yrs on credit cards. Such a headache go to rocket lawyer and sue them or a lawsuit you will feel the way I did they don deserve any better. I paid $73 for [censored] company and transunion [censored] them.

My debit card was duplicated in Roanoke, Virginia at Kroger store last year. I live in Dallas, Texas and have never been to Roanoke, Virginia. They charged $50.00 3 times and I disputed it three times and they won't give me my money back! I even worked with the Roanoke County Police Department and they verified the card was used in Roanoke. However Capital One said I used it online which is impossible. They stole my $150.00 and I have banked with them for 10 years. I keep my account open in hope I can get my money back some day.

capital one back Seralago Hotel & Suites Main Gate East they did steal my I.D. and credit card ( capital one silver card) and we did not get service. we tried to get service are room was never ready so we went to other hotel. stay had to pay for Seralago Hotel and priceline back them. do not use priceline or this hotel. they well back hotel and rip you off. good luck with priceline and this hotel LOL you need more then luck.

I made a reservation for car rental with Capital One Venture X because the venture X has a benefit with Hertz for President's Circle.

So I made a car reservation on Capital one travel website

I want to get benefit for Hertz, I tried to put my Hertz loyalty No. but the Capital One system didn't allow me, so I call to Capital One service center, the Rep. tired to reservation but he couldn't and ask his supervisor and they said system error and fix it. But still they are not fix it even over several weeks!

So I made a reservation WITHOUT the loyalty no. if I want to lower price I can to with other company but I want to the benefit so I paid more than $35 in order to book with Hertz!

Later, I want to put the loyalty no. to my reservation by calling to Hertz directly based on Capital One's advice HOWEVER I couldn't, because if I put my loyalty No, I need to pay 3 times more.

I called again to Capital One, they said they cannot help!

The system error is the customer's resposibiliby? NO!

OMG, they advertised with this benefit but I couldn't use it?

I can't believe it.

I've had an account for years now, but it seems they are closing their access gradually. First, they closed all the branches near me... have to go 50 miles to find the nearest branch. Then they upgraded their app over and over until I was upgraded out of access because my phone wasn't compatible. Then several months ago, my usual access to the online website wouldn't work, and I was sent to another sign in from the website. Going directly to CapitalOne.com led me down the same 2 step path. That worked for a while until today, when the message said that something was different and they had to verify my identity. I'm using the same laptop, same internet access. I don't want to have to verify using a phone number, and I am unable to access the mobile app. this is a crappy way to treat your customers ! The rep I spoke with had no explanation why the changes in the website and access. Unless the access is fixed so that an email can be used, I am looking elsewhere to move my money. it's worth the hour ride.

I drove in person to a Capital One Cafe to pay my credit card on time which was due by April 12th (as stated on my main page within the Cap. One website). I arrived & with a woman who worked at the Capital One Cafe I paid my balance due $66.00 cash at a Capital One Cafe of which I have a receipt dated 04-12-2022 at 6:43pm - yet the online system is charging me $35 late fee and still acting like it's processing a day later acting like I'm late. I called today and spoke to supervisor named Lissa (WFC085) expressing that I specifically drove 25 minutes to a Capital One cafe & deposited it with a Capital One real human banker who worked there in person with cash so that it would be on time for April 12th & how I have the receipt requesting A) the fee be removed, B) for it to process. She refused to do anything whatsoever and at one time when I couldn't understand what she was saying I tried to tell her... to please expressed I didn't hear her --- she completely ignored me to a ridiculous rude point & just kept reading her script like a robot. Then proceeded to try to state that because I had been given a fee back in January she wouldn't do it - so I asked if I could speak to anyone else because this is not January - this is a separate situation. The front of my main only CO page does "NOT" disclose that a payment must be made by 8pm "EST" which is what Lissa said was required... The front page on my CO page only says payment due by "April 12" - Well... I did make the payment April 12 - the cash was in your bank Cafe at 6:43pm - it was not a cheque, travelers check, money order or online payment... it was cash right into Cap. One Cafe on April 12th & All I am requesting is the $35 dollar fee be removed. That would be the easiest thing. I believe the public will agree that it is unreasonable & unfair to charge a customer $35. when I paid on the same calendar date that I was requested to pay - especially when it is not disclosed that it must be by EST on the main page of Capital One where I get my monthly payment information. (It only says pay by April 12th) - PERIOD.

I made an early payment due to going into the hospital for medical reasons. I made my payment on the 22nd of march to cover April's payments. Now my payment date has been moved from the 1st of May to the 17ths of April and it says the payment due is for April. I have always made my payments on time and for more that was due. I did not know that that the cycle ended on the 22nd of the month. This is not right and should not be held against me for paying early. I am beginning to think Capitol One is not reputable and is cheating its customers for being on time and preparing ahead to cover another month's payments. Please reconsider my payment date and return it to the 1st of each month.

Capital one repossessed my vehicle in October of 21 due to job loss I was unable to make the payments. I tried refinancing my loan and was not able to since capital one doesn't allow it. I paid $1200 to bring my account current and went to go pick up my vehicle which wouldn't start and the title was not in my name at the time in December. If I would have been pulled over driving this home the car would look stolen. I had to leave the vehicle at the auction lot to be picked up later. The auction lot then had my vehicle towed and capital one couldn't find out where. Towards the end of January I got a bunch of checks and a blank title from capital one to put the title back in my name. At which time I would have been another 3 months late on the loan. I have been told that it would move back into repossession and I would have to pay the difference. Now in April '22 my online account still does not reflect this, the title is not in my name since I have no way of getting to a DMV for this, and capital one continues to call asking if I have the vehicle. The auction lot has had the vehicle the entire time and I am not paying for a vehicle I do not have.