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Capital One
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1.7 1033 Reviews

Capital One Complaints Summary

173 Resolved
849 Unresolved
Our verdict: With Capital One's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Capital One reviews & complaints 1033

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7:05 pm EDT

Capital One Quick Silver Creditt Card

I received notice over several months I pre-qualify for a Quick Silver Card. I applied online credit granted, card mailed to me, I tried to make a purchase credit denied. the new card has a restriction for use after I activated the card. the experience is just terrible and now I'm no longer interested. Capital one ran my credit I have lost points because of there inquiry

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Pjmp
Webster, US
Jun 04, 2022 12:38 am EDT

Something like that happened to me with the same card

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3:33 pm EDT

Capital One Refund

I had bought two tickets for a concert before Covid struck and the concert was postponed for a year, and then again postponed for another year before being canceled altogether.

I no longer have that credit card and have made 5 phone calls with Capital One to get my refund back to no avail. I keep getting told no refund has been made so I contacted Ticket Master and they provided me with the Acquirer Reference Number which is 75259112063920303610501. I have tried to give the # to costumer service at Capital One and am told they don’t no what it is.

Dave Bacon

[protected]

Desired outcome: Receive a refund

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Savvy Surveyer
, US
May 10, 2022 9:11 am EDT

If the card is not cancelled, have ticket master confirm that the money did physically move, as in was deducted from their acct and sent to cap. Then have them speak to cap or do a conference call with all 3 of you on the line. If you cancelled the card before the refund they more than likely couldn't have posted a refund to a closed account. You should have asked for a check refund and should ask for one now as well. If they have solid proof, other than a reference number, ask for that proof to be email, faxed or mailed to you. Then file a complaint with the FTC and banking commission. Let cap know you are going to do so before hand... your money might magically appear and be sent to you!

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5:17 pm EDT

Capital One "unauthorized credit card charges, and scammed account."

I D. Alvira; am reporting that on 04/08/2022 was called up by a scammer who impost himself as a representative from ebay. The scammer stole $767.80 from my 3921 account and capital one says nothing can be done by them in getting my money back to me. I'm a victim of a FRAUDULENT activity, and don't want to help me to get my money. It happen to fast.

Desired outcome: " Please refund," "I'd appreciate a quick response regarding my money," "I'd like an apology," for assuming that the scammer was known to me..

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Update by Dahlia I Alvira
Apr 24, 2022 4:06 am EDT

On 04/08/2022, my 3921 account was scammed and capital One was notified the instant I notice what was done by the scammer. Capital One, says they don't see the FRAUD done by him on my account that end 3921 and say they can't get $767.80, taken by fraudulent activity from me. I need to recover the funds ASAP into my account. They object to help.

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Savvy Surveyer
, US
May 10, 2022 9:41 am EDT

If you called to dispute the charge, they should investigate it and issue a temp refund while doing so... Providing you used a credit/debit card. I'm sure you've contacted to fraud dept. directly. Call again and ask to speak to a supervisor or manager, maybe this will help. They are insured against these things in most cases, so it's not skin off their nose if they refund you, providing they investigate and find that it was a scam. In the meanwhile file a complaint against the card company and to find which card processing co. processed the charge. See if you can contact the processing co and get it reversed. Probably not, but at least the processor will be on alert that their helping criminals. This might same someone else from being scammed. Good luck, as must scammers are sitting in another country. BTW, most people should be weary when companies call and tell you that you need to pay something or that eBay, Paypal, Amazon or the like need to be paid or is about to charge you. You should ask them who they are, what company they represent and what is the phone number and complete physical address is for said company. Then tell them that you will hang up and call the company directly to verify what they've said. In most cases they will hang up when asked this or give partial info. I've actually had them whine and ask me why did I have to ask so many questions or get mad when I said I would call the company directly and put them on conference. That was an indication that they were fake. What legit rep working for a legit company does that? Also if the person has a foreign accent (be careful... there are some who have been schooled so well they sound almost American. so listen carefully.) and/or you can hear in the background what sounds like a million people on calls and talking... it's more than likely and overseas scam telemarketing setup. Also if anything is prerecorded and you need to press a button or hold for the next available rep, hang up. Or if when you answer the phone you hear a little bip/boop noise before you hear any background noise or someone says something, that means they are using an auto dial-er. The auto dial-er just routes the call to whichever rep is sitting idle not on a call at the time. So then whomever the call goes to just jumps on the scam script they've been given. Legit companies do not have people who do this. If they are handling your account they will call you DIRECTLY. Plus, know that Paypal, Amazon and the like do not call you to tell you that you are about to be charged anything, nor does your cc company. Now, if you're sitting in a state in which the use of an auto dial-er is illegal, you know to hangup just because of that.

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10:49 am EDT
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Capital One My card cancellation

I want to know why my card was cancelled! My bill is always paid in full... Stephen owen, last four of my card,6334, last four of my soc, 4403.. Address 440 atlantic ave, east rockaway, ny, 11518, [protected], home,[protected] cell..

As of today, [protected], all my payments are being rejected from companys who have my assigned c/c number -6334, I know my card is paid in full, so I need help asap...

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6:36 am EDT
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Capital One credit card

i applied for a credit card and i did not get what i applied for and I Have been trying to reach out to someone who can help but everyone is defensive especially that the

Agent did not tell me anything

I feel like it was deceptive

i applied for a credit card with 200$ cash rewards if i spend 500$ in 3 month

and i did notget it

Desired outcome: Would [censored] to get the 200$ rewards added to my account after spending 500$ iin 3 month

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7:16 pm EDT
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Capital One Williams sonoma capital one visa

On 3/30/2022 I called capital one to inquire as to why I was charged a late fee of $29.00 and interest of $7.27. I called my bank (Citizens) who then assured me (and sent me a letter verifying) that a check had indeed been sent on the third of March for the total of $438.78. Due date was and is on 3/11/2022. Capital One claimed that the check was received on 3/14/2022. In speaking with a manager (capital one) she agreed that the check was sent out in sufficient time to have been received by the due date of 3/11/2022. The manager (capital one) then removed the charges (fees of $29.00 and $7.27 interest). This action (removal of fees) then bought my account to $0.00 balance. On the following month's statement I was billed for $24.56 (my new charges) plus a fee charge of $29.00 and interest of $.30. I called Capital one for information as to why I was being charged new fees for the present billing when my account had a zero or paid in full balance for last month. I was told that since I did not pay the minimum payment due ($29) per the statement, although my account had no balance since the Capital One manager had removed the previous months charges. I was told that I was responsible for the "minimum amount due" even though with the removal of the previous fees my account was at a zero balance.

With the above action by Capital One I will no longer do business with Williams Sonoma and of course cancel my Williams Sonoma Capital One card and close my Williams Sonoma account.

Desired outcome: Refund latest (new) Fees of $29.00 and interest of $.30

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5:01 pm EDT
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Capital One Credit reporting lousy

Capital one bank they are jag offs if you care about your credit file s they screw you. Even if your a good paying customer/ and easy to beat in court. They are sneeky liars and back stabbers and lie when your payments are recieved and tell transunion the same [censored] too 30 60- 90 days late keep close look at your reports trust me they make your scores fall mine were 716 now they are at 683 they call electronic payments late often and must be jealous of people with good credit dont let them change ok payment to late and they lie during an investigaton with transunon your disputed items and say your late any ways and if your in that 2019 breach like me. First they dont believe anything you say from location in salt lake city. Right now I cant believe the stuff they do just like transunion. I opted out for 7yrs on credit cards. Such a headache go to rocket lawyer and sue them or a lawsuit you will feel the way I did they don deserve any better. I paid $73 for [censored] company and transunion [censored] them.

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7:23 pm EDT

Capital One My debit card was duplicated in another state

My debit card was duplicated in Roanoke, Virginia at Kroger store last year. I live in Dallas, Texas and have never been to Roanoke, Virginia. They charged $50.00 3 times and I disputed it three times and they won't give me my money back! I even worked with the Roanoke County Police Department and they verified the card was used in Roanoke. However Capital One said I used it online which is impossible. They stole my $150.00 and I have banked with them for 10 years. I keep my account open in hope I can get my money back some day.

Desired outcome: Getting my money back.

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9:28 am EDT

Capital One bad service all the way around

capital one back Seralago Hotel & Suites Main Gate East they did steal my I.D. and credit card ( capital one silver card) and we did not get service. we tried to get service are room was never ready so we went to other hotel. stay had to pay for Seralago Hotel and priceline back them. do not use priceline or this hotel. they well back hotel and rip you off. good luck with priceline and this hotel LOL you need more then luck.

Desired outcome: my money back

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5:40 pm EDT

Capital One Capital One Credit Card Travel

I made a reservation for car rental with Capital One Venture X because the venture X has a benefit with Hertz for President's Circle.

So I made a car reservation on Capital one travel website

I want to get benefit for Hertz, I tried to put my Hertz loyalty No. but the Capital One system didn't allow me, so I call to Capital One service center, the Rep. tired to reservation but he couldn't and ask his supervisor and they said system error and fix it. But still they are not fix it even over several weeks!

So I made a reservation WITHOUT the loyalty no. if I want to lower price I can to with other company but I want to the benefit so I paid more than $35 in order to book with Hertz!

Later, I want to put the loyalty no. to my reservation by calling to Hertz directly based on Capital One's advice HOWEVER I couldn't, because if I put my loyalty No, I need to pay 3 times more.

I called again to Capital One, they said they cannot help!

The system error is the customer's resposibiliby? NO!

OMG, they advertised with this benefit but I couldn't use it?

I can't believe it.

Desired outcome: I want to get the reservation with Hertz loyalty no. and WITHOUT any additional fee.If they are not solving this problem, they need to put down their advertisement!

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5:08 pm EDT
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Capital One online access

I've had an account for years now, but it seems they are closing their access gradually. First, they closed all the branches near me... have to go 50 miles to find the nearest branch. Then they upgraded their app over and over until I was upgraded out of access because my phone wasn't compatible. Then several months ago, my usual access to the online website wouldn't work, and I was sent to another sign in from the website. Going directly to CapitalOne.com led me down the same 2 step path. That worked for a while until today, when the message said that something was different and they had to verify my identity. I'm using the same laptop, same internet access. I don't want to have to verify using a phone number, and I am unable to access the mobile app. this is a crappy way to treat your customers ! The rep I spoke with had no explanation why the changes in the website and access. Unless the access is fixed so that an email can be used, I am looking elsewhere to move my money. it's worth the hour ride.

Desired outcome: I'd appreciate a response and help with accessing the system without these upgraded/unexpected/spontaneous access-squelching surprises.

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7:04 pm EDT
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Capital One Unreasonable Fee when I DID pay on the calendar date required on my Main Page.

I drove in person to a Capital One Cafe to pay my credit card on time which was due by April 12th (as stated on my main page within the Cap. One website). I arrived & with a woman who worked at the Capital One Cafe I paid my balance due $66.00 cash at a Capital One Cafe of which I have a receipt dated 04-12-2022 at 6:43pm - yet the online system is charging me $35 late fee and still acting like it's processing a day later acting like I'm late. I called today and spoke to supervisor named Lissa (WFC085) expressing that I specifically drove 25 minutes to a Capital One cafe & deposited it with a Capital One real human banker who worked there in person with cash so that it would be on time for April 12th & how I have the receipt requesting A) the fee be removed, B) for it to process. She refused to do anything whatsoever and at one time when I couldn't understand what she was saying I tried to tell her... to please expressed I didn't hear her --- she completely ignored me to a ridiculous rude point & just kept reading her script like a robot. Then proceeded to try to state that because I had been given a fee back in January she wouldn't do it - so I asked if I could speak to anyone else because this is not January - this is a separate situation. The front of my main only CO page does "NOT" disclose that a payment must be made by 8pm "EST" which is what Lissa said was required... The front page on my CO page only says payment due by "April 12" - Well... I did make the payment April 12 - the cash was in your bank Cafe at 6:43pm - it was not a cheque, travelers check, money order or online payment... it was cash right into Cap. One Cafe on April 12th & All I am requesting is the $35 dollar fee be removed. That would be the easiest thing. I believe the public will agree that it is unreasonable & unfair to charge a customer $35. when I paid on the same calendar date that I was requested to pay - especially when it is not disclosed that it must be by EST on the main page of Capital One where I get my monthly payment information. (It only says pay by April 12th) - PERIOD.

Desired outcome: Simply reimburse or remove the $35 fee to account ending 8698 because I paid on April 12, 2022 at 6:43pm PST in person at a Cafe & the MAIN PAGE states that the balance is due April 12th - See Uploaded Image & account info.

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3:52 pm EDT
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Capital One Credit card accounts

I made an early payment due to going into the hospital for medical reasons. I made my payment on the 22nd of march to cover April's payments. Now my payment date has been moved from the 1st of May to the 17ths of April and it says the payment due is for April. I have always made my payments on time and for more that was due. I did not know that that the cycle ended on the 22nd of the month. This is not right and should not be held against me for paying early. I am beginning to think Capitol One is not reputable and is cheating its customers for being on time and preparing ahead to cover another month's payments. Please reconsider my payment date and return it to the 1st of each month.

Desired outcome: Payment date change with no late fee for paying early.

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8:29 pm EDT

Capital One Auto loan

Capital one repossessed my vehicle in October of 21 due to job loss I was unable to make the payments. I tried refinancing my loan and was not able to since capital one doesn't allow it. I paid $1200 to bring my account current and went to go pick up my vehicle which wouldn't start and the title was not in my name at the time in December. If I would have been pulled over driving this home the car would look stolen. I had to leave the vehicle at the auction lot to be picked up later. The auction lot then had my vehicle towed and capital one couldn't find out where. Towards the end of January I got a bunch of checks and a blank title from capital one to put the title back in my name. At which time I would have been another 3 months late on the loan. I have been told that it would move back into repossession and I would have to pay the difference. Now in April '22 my online account still does not reflect this, the title is not in my name since I have no way of getting to a DMV for this, and capital one continues to call asking if I have the vehicle. The auction lot has had the vehicle the entire time and I am not paying for a vehicle I do not have.

Desired outcome: Sell the damn thing, update my account, and I never want to hear from capital one again.

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2:08 pm EDT
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Capital One Capital One Spark Business Card

I received an email today to call Capital One to verify a suspected purchase. I called them and verified the purchase was mine. I verified other purchases to be sure there were no other issues. Nothing was fraudulent, all purchases were mine. I was then told by a representative that my Capital One business card needed to be shut down due to fraudulent activity. I told the representative that we just verified the purchase, and there was no fraud. He told me there was no other choice. The system said they must. I then talked to a supervisor, she told me they could not reinstate my card the system would not let them. Over my strongest objections, she said they must send me a new card/number. THIS WAS MY BUSINESS CARD! I have customers waiting! Now I must change my card info with many, many vendors/autopay options. I have been doing business with this card and company for 12+ years, this is the first real issue but it is inexcusable to shut a card down with NO evidence of fraudulent activity. No missed payments. All against my wishes and nothing showing a reason why they must shut it down.

Desired outcome: I want my card number back. I want to know why, with no issues found, my card was shut down against my wishes. The system changed so others do not need to go through this Major inconvenience. Supervisor I talked with Dolly (BIF770)

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8:23 pm EDT
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Capital One Capital one is scam

On my credit card I complain someone use my card charge my card of th amount of $151 dollar I report it to capital one company what they? That giving me a credit to my account of the amount of they taking out I am not sure what happen I contact the company who charge my credit card account they return my money? And my balance on my account is $ 89.21 dollar that I alrady made a payment $50 dollar on my monthly is $25 dollar a month and when I check my account my balance when $227? So ask happen to the money has company return to my account the this money is gone capital credit card stealing money and charge me again I call the costumer froude they told me that capital credit card took the money that other company return to my account capital credit company took that money and charge me again to my credit card steated of return my money to my account and capital charge me another $177. Dollar more than the company who charge my capital on took my money for my credit card and charg me $ 177. Dollat that they wanted me to repay them back to my account? For 20 year I have credit card limit $500 hundred untel today I been scam

Desired outcome: wach out now f scambag capital one credit i wander why i cannot pay not bn late why i been charge capital one has been stealing my credit card i just did not paying attention

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Update by rb.
Apr 04, 2022 9:12 pm EDT

Date of march 1 I complain about my credit card someone has charge on my credit card so I report to capital one company to a froud costumer service and do investagetion on my card they said they well cover up I ask them to given me the company name who charge my credit card and then the company return my money amount $151 dollar into my credit card and then capital one company took the money from my account and thin charge me again for amount $ 177 dollar after the other company who return my money and my balance on march 3 was $ 89.21 dollar on my credit card capital one took that money and charge me account the amount of $ 127 dollar another now my balance when to $227 dollar that capital one they wanted me to repay it on month of april 3 the balland on my account they they refuse to get my money return to my account when I contact them 4/4/22 that how I fund out this campany has ben stealing my credit card money for a long time my limit is only $500 hundred why I cannot pay it I paid extra has [censored]ing 20 year have this credit I just keep sending a payment I see

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Eric Blakely
, US
Sep 01, 2022 8:33 pm EDT

I was with Capitol One for 22 years. I over paid my balance and called customer service to help me resolve it. I was treated with contempt and dismissed. It too 8 calls to get a supervisor, and to her credit I got my overpayment back as promised by her, but not the call back to give me the status update she promised. Customer service worse that T Mobile or Comcast. Save your human dignity and search another credit card company. $5 a month, 23 years as a card holder and thousands of dollars of interest chargers. God Bless You you scum bags!

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2:55 pm EDT
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Capital One Credit Card Payment

I viewed my online statement today 4/3/2022 and saw 2 $25 late fees on my statement one for February and one for March let me say I was shocked, I have never been late on my paymentS I either pay of the balance owed or pay double the payment amount. I’m on a fixed income and always get paid on the third day of the month and always pay my bills on that day. I called Capital One and asked why was I charged a late fee for February & March and was told it was because I paid to early the payments are due on the 28th and I pay on the 3rd. Keep in mind that I have had my card for over a year and have always paid on the 3rd of the month with no late fees until now. I won’t pay these fees because I’m not late. I’m being penalized for making my payments early.

Desired outcome: Want the late fees removed

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1:42 pm EDT

Capital One Credit card

Capital One is falsely and inaccurately reporting payment history to the Credit Bureaus! DO NOT GET A CARD THROUGH THEM. FIND ANOTHER CREDIT CARD COMPANY.

I have disputed what has been reported Credit Bureaus. I have automatic payments set up on my account. I have not been late and I pay over the amount that is due. Capital One will not make the correction nor will they (like other companies) provide something in writing to upload to the credit bureaus site with out a customer having to print off their statement and physically mailing the information to P.O. BOX 31293 Salt Lake City, UTah [protected] as Luis BULP763, Manager has expressed in the last call of 5 previously calls. The previous 4 calls I was told to dispute late payments only to check 30 days later to find no changes were made.

Are they purposely sending false information to the credit bureaus? I believe they are illegally reporting inaccurate information.

Desired outcome: I would like Capital One to correct what they have reported.

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10:57 am EDT
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Capital One Capital One Is A Scam

Capital One closed my account and kept my money that I sent in on a secured credit card. After six months of keeping my utilization under 20%. They then sent a letter saying, ..."we understand you'd like us to permanently credit your account." Therefore, keeping my money, reporting inaccurate on my credit report, closing dispute before giving my money back that the merchant released, to name a few. Why would I allow a $54+ billion-dollar company to keep my monies? This is why they keep getting sued! I will be getting legal consultation!

Desired outcome: My money back for starters!

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Update by Ms. Mitchell
Mar 27, 2022 11:40 am EDT

Capital One knew they had really messed up, so this was the best thing they could do. They also rebilled a disputed amount. The amount that is a credit because the merchant released the funds, is the amount that was rebilled, reported inaccurately and kept for a "permanent credit" on a closed account.

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3:08 pm EDT

Capital One Credit card account and services

I feel Capitol One is the worst credit card in history . I have been a client for over 7 hrs . I have tried to request a lower interest rate and no one would work with me . I have had several credit cards for fewer years who has definitely worked with me and lowered my interest rates . I have recently had a payoff check to capitol one come up missing , when all other creditors received their checks. Due to this Capitol One has charged me a late payment fee and has refused to remove it . I'm so done with Capitol 1 and I will definitely voice my disapproval on every platform I can regarding the services you offer .

Desired outcome: I would like the late payment removed and the interest rate lowered

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Capital One Customer Reviews Overview

Capital One is a well-known financial institution that offers a wide range of banking and credit services to its customers. The company has received numerous positive reviews from its customers, highlighting its excellent customer service, easy-to-use online banking platform, and competitive interest rates.

Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.

Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.

In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.

Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.

Capital One In-depth Review

Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.

Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.

Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.

Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.

Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.

Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.

Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.

Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.

Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.

Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.

How to file a complaint about Capital One?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:

  • Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
  • Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
  • Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
  • Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
  • Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
  • Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
Remember to include relevant dates, transaction details, and any other information that may support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Capital One representatives, so it's important to stay engaged and respond if necessary.

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Capital One contacts

Phone numbers

1800 481 3239 +1 (877) 383-4802 More phone numbers

Website

www.capitalone.com

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Use this comments board to leave complaints and reviews about Capital One. Discuss the issues you have had with Capital One and work with their customer service team to find a resolution.