Capital One

I viewed my online statement today 4/3/2022 and saw 2 $25 late fees on my statement one for February and one for March let me say I was shocked, I have never been late on my paymentS I either pay of the balance owed or pay double the payment amount. I’m on a fixed income and always get paid on the third day of the month and always pay my bills on that day. I called Capital One and asked why was I charged a late fee for February & March and was told it was because I paid to early the payments are due on the 28th and I pay on the 3rd. Keep in mind that I have had my card for over a year and have always paid on the 3rd of the month with no late fees until now. I won’t pay these fees because I’m not late. I’m being penalized for making my payments early.

Capital One is falsely and inaccurately reporting payment history to the Credit Bureaus! DO NOT GET A CARD THROUGH THEM. FIND ANOTHER CREDIT CARD COMPANY.

I have disputed what has been reported Credit Bureaus. I have automatic payments set up on my account. I have not been late and I pay over the amount that is due. Capital One will not make the correction nor will they (like other companies) provide something in writing to upload to the credit bureaus site with out a customer having to print off their statement and physically mailing the information to P.O. BOX 31293 Salt Lake City, UTah [protected] as Luis BULP763, Manager has expressed in the last call of 5 previously calls. The previous 4 calls I was told to dispute late payments only to check 30 days later to find no changes were made.

Are they purposely sending false information to the credit bureaus? I believe they are illegally reporting inaccurate information.

Capital One closed my account and kept my money that I sent in on a secured credit card. After six months of keeping my utilization under 20%. They then sent a letter saying, ..."we understand you'd like us to permanently credit your account." Therefore, keeping my money, reporting inaccurate on my credit report, closing dispute before giving my money back that the merchant released, to name a few. Why would I allow a $54+ billion-dollar company to keep my monies? This is why they keep getting sued! I will be getting legal consultation!

I feel Capitol One is the worst credit card in history . I have been a client for over 7 hrs . I have tried to request a lower interest rate and no one would work with me . I have had several credit cards for fewer years who has definitely worked with me and lowered my interest rates . I have recently had a payoff check to capitol one come up missing , when all other creditors received their checks. Due to this Capitol One has charged me a late payment fee and has refused to remove it . I'm so done with Capitol 1 and I will definitely voice my disapproval on every platform I can regarding the services you offer .

I purchased a car from Malone's auto. I am an African American Female. My credit was Fair. This car was purchased during the 4th of July Holiday. Capital one did not notify the payment was due until it was too late. The payment for the car was August 9, 2021. Yet, I bought the car July 4, 2022. I put down 10k on the car. Therefore, I was told the car note due date would not be until Sept 4th, 2021.

Nevertheless, I have several credit cards with Capital one which are paid on time. Yet, I called Capital One to explained, I was in a car accident where I was hit by a truck by a driver who only had a passport no license. My insurance company paid for the car in full. Instead of Capital One giving me a break. They reported the car as 60 days late which it was not. I disputed it. The it went to 30 days late. Please explain why does Banks hate African Americans so much? Yet, you use African American celebrities to lure us to your product. Capital One has the highest interest rates on all of their credit cards and cars. Capital One was charging me five times the cost of the car amount. Yet, instead of making a good customer service move and giving a Special Education Teacher a break they decided to lower my credit score by placing 30 days late for three months and closing the car out completely. Once I pay off my credit cards with Capital one. I am going to stick with a credit Union. This is the worst experience and I will never use Capital one again.

3/15/22 Spent 26 minutes on the phone with a representative attempting to find our why I cannot wire transfer my funds to close a real estate account. The person said that I had changed my phone number and the system needs time to verify the number. I have in the past and continue to receive test messages from this institution. I have never changed my phone number.

3/16/22 Spent 45 minutes with a representative specializing in wire transfer who could not do anything for me. He did repeat the above as I did.

3/16/22 Spent 26 minitues on the phone with a representative trying to brainstorm a solution. Came up with an attempt to set up a new joint account with my significant other and transfer the money there. Again was denied because when my phone number was entered in the application process verification was denied.

In all cases I have never changed my phone number. We attempted all solutions and they all failed. I will sue the company for damages if I am unable to wire funds.

I had a $633.92 scheduled payment from TD to Capital One and it didn’t post to my Capital One auto loan. I went to TD and got a copy of the check. I have called the auto loan customers service a total of 9 times. Faxed them the check showing that Capital One deposited the check on 2/14 a total of three times. Twice they verified that they received it. It is 3/16 and the funds have not been reversed nor been posted. I’m about to call for the 10th time and pray that The rep can understand enough English to even understand what I’m saying.

My account was accessed via Capitol one website on Feb 4th 2022 and my identity was stolen. Capitol One has YET to verify my PERSONAL information so I can access MY personal credit card account. It has been over 36 days since anyone has been able to help me. I've spoken to probably a dozen representatives. On the banking side of Capitol One - fraudulent accounts were made using my information and fraud was committed within those accounts. The banking side has been able to verify my info and help me BUT the credit side has not. Apparently, both sides do not communicate with one another and it's like working with to completely separate banks every time I call them. Banking side gave me a case worker with an extension that doesn't exist. I've submitted my most sensitive personal information to Capitol one via their 'secure' email system, but each time I call they don't seem to have it - even when the rep I'm speaking to say they got it with me over the phone as soon as I sent it. Spoke to a Supervisor Taylor (female) - admitted ' someone dropped the ball '. They use a government system that requires a valid DL to verify who you are. I have a government issued ID but NOT a DL only a temp - NYC has failed to get my hard copy to me and it's been 6 months - another story. I reside part-time in a very rural area and do not have access to a walk in back within a 2 hour drive. I will not be back to the city for another month. So far, I have 2 late fees and my credit has been affected. Capitol One has taken no responsibility.

Since Capital One closed the branch on Union turnpike and another on Hillside avenue I have to go to the branch in Wiliston. The service stinks, they had one cashire at the windows. When I complained that many people are waiting ten minuets to be served, all of a sudden two more cashiers came out and opened their windows. They are slow to do anything This happens all the time

I purchased a refurbished laptop from Walmart. It did not work properly so I received an RMA label and sent it back. I sent all documentation to you and you did nothing. I DO NOT HAVE IT. I keep getting threatening emails about the balance which you did absolutely nothing about. I have been a good customer of yours for years. I will tell you one last time, I am NOT paying one cent.

Timothy M Fraenza

717 N Fulton Beach Rd.

Rockport Texas

78382

My husband made an online purchase where items were never received.

He even used the "Send money with Zelle" option on Capital One's account page. NOW they say they don't cover fraud through Zelle? Then WHY is there an option on the account page stating money can be sent via Zelle?

Does that not make Capital one in someway responsible for this? They should NOT have an option to send money via Zelle if they are not going to help their customers who are defrauded via a link on their (Capital One) site!

Disappointed after many years of having been a customer here. This past month I paid off my credit card and it was paid off before the closing date. I called to speak to a representative to see why there was interest charged on an account with a zero balance. The first representative put me on hold and was looking at the account . She was discussing the statements for the previous months. I requested to speak to a supervisor and was denied. I called back again and spoke to another representative and explained the situation and he was able to put me through to a supervisor. Even after speaking to a supervisor it was no use. They would rather lose a customer over a interest charge that the account was paid off than try and keep a customer that had done all their banking there for many years. Sad to say they don't care about the customer.

I cannot access my app or my account on the website, it says no account exists, not accurate I am using my credit card no problem.

I have been on hold for over an hour trying to resolve the access issue, not impressed,I assume this has to do with the shift from capital one to CIBC, noot a great start to the transition! Not feeling great that I cant access my account info

Capital IRA Department terrible! Bank issued incorrect 1099s for direct rollover of their IRAs to another bank No disbursement to us. It showed massive taxable disbursement to my wife and I on separate IRA and 1099s. All they had to do was put a letter "G" in box 7 on 1099s to show this was a non taxable event. We were lied to many times that they were working on it since January! and to expect corrected 1099s in a few days. Never got the corrected 1099s or even a phone call. Now forced to pay an accountant to straighten out a mess they created for me. First spoke to a Blake and then a Katherine and others since January. Very happy that Capital One is no longer in IRA business,

Their IRA dept is a joke to say the least and customer service is a ZERO..

I purchased a Jacuzzi Tub from Menards last year around September using Capital One Credit Card. Around November, I had to cancel the tub because it had not been received in shipping when Menards said it would. I lost my contractors and was forced to cancel the order. Menards was offering a 11% rebate at the time of purchase which I requested and never got. After asking for a refund from Menards, I was told that I would get a full refund. Menards did not give me a full refund, they gave me a refund for the tub minus the 11% rebate, which I never received. I filed a complaint with Capital One, each time I called, I was placed on hour long holds and several times had the call disconnected. I always had to call back and re-explain the situation and forced to hold on for hours while they tried to figure things out. Here it is March, 6 months later, Capital One is still charging me money for an item I never received from Menards. Please do your research and stay away from Menards and Capital One. Capital One does not have its customers back and I am shocked that I am forced to pay $100 for something I never received.

I don`t remember the date but in January 2022 I rceived an e-mail asking me to click on to see if I was prequalified for the cpaitalon walmart card. I did and I was. so I continued with the application and received a phone call from someone claiming to be from capitalone and saying they needed a lot of personnel information including a picture of my drivers license and even proof of my social security number. I was sent the card but when I tried connecting it with the walmart card it was blocked. I have tried to find out why but no one can or will tell me. The card is connected to my capitalone card when I login but it states this card is restricted. I contacted support and asked for the card to be cancelled. It was but that did nothing to remove it from my login page. Today the 26th of Feb, 2022 I decided to see if I were prequafied for this same card and I was not referencing a report from equifax. I checked my equifax report and the only thing on there was to many inquiries my credit score was 807

Ordered three gift cards on November 29, 2021. I never received them. One was for Cracker Barrel, two were for Sam’s Club. Called in early January and was given a case number. Nothing else has happened.

Every time I call I’m told by the service rep to be patient. Never been treated like this in 20 years with Capital One. Very disappointed, lousy service. I just want my credit back to my rewards accounts.

Capital One is the most useless bank have ever banked with. Worst customer service. Manager lies a lot and do not know their job.

was approved for a card but so not have a printer to verify Need to talk to some one call me at780 756 3574

Thank you

Cathy Gossen

Contacted my title support on september 23, 2021.

Paid $23.00 for the duplicate. Confirmation no: [protected]

As of today [protected] we still have not received the duplicate release.

The address is correct on the reciept, can't believe it was misplaced my the post office again.

For some reason can't scan over the documents we have. We are also poa for this loan.