Capital One
reviews and complaints

My name is Alfreada Barker, account number ([protected]) have been an account holder of Capital One Bank for the past eight years. I noticed some discrepancies that started in my account back in April of 2022, double charging of bill payments which continued up to September 2022.

Moreover, Capital One closed my checking account September 11 without any warning or means of being able to have access to my closed account. In addition, money (65.00) was taken out of my account for some late charges that had been dissolved months ago. None of my direct payment accounts were paid for the month of September yet, the money was missing from my account. I had to resort to other means to ensure my bills where paid for that month.

Thus, I trusted capital one to safe guard my account I would like a full investigation regarding the closing of my account and how it was malicious reopened to get money out of my account.

I Made a payment on my Capital One credit card acct..7751 12/17/22 $65, it was due 12/15/22, I usalluy pay on time & requested to reverse the late fee of $40. I have been a Capital One customer for a while and pay my bills every month and have not missed a payment and usalluy pay on time. I am having a hardship and requesting take this in to consideration. I would also like to mention agent and supervisor. Theres no empathy the agent was unable to help me and was ready to hang up but I asked is there someone I can talk to help me superviosr she stated yes to hold on. Agent came back on the call and stated supervisor on the line. Again I explained my situaition and again the supervisor repeated the same thing agent told me where again no empathy. At this point I knew I was not going to get any help from the supIervior therefore I requested to speak with a manager/corperate office and she stated she was the highes level and made me belive theres no one else I can contact so I insisted to speak with managment/corporate office. At this point I had to step in and let her know every origanazation has managment/corporate office. Long story short I had to make her give me that information after I mention she wasen't going above and beyond for the customer. A Customer that has business with a company and paying there monthly payment should not go thur this with the agent especially from the supervisor. They should try and help or something. Your spilling you guts out, and no matter what you say there really not listing to the customers needs. Thank You

We have the Walmart - Capital One (Visa). Just days ago we went online and set up an ID/PASSWORD and was able to set up and validate our online access. This afternoon (Dec. 16 th) we would like to report a case of manipulation/harrassment. The online system would not grant us access and gave us a fit over the phone. We had already logged in a couple of times the day we set it up. Customer service gave us an unnecessary series of requirements in order for us to be able to log in to our account. This, we deem; an outrage and an incovenience as they "FLEXED" their customer service muscles on us. Further, we instructed them to update our contact # in the online profile. We eventually hung up on him, but later attempted to log in and our contact mobile number had not been updated in the system despite our sharing it with them when we first set it up and then today giving the new number to them over the phone. Ah, he would not update our information. What kind of customer service is this?

I made a purchase with PayPal to a merchant I was purchasing products for my small business in August 2022. The payment went through on PayPal but the merchant claimed they never received the money. I reached out to PayPal customer service and they told me I would have to file a claim with my card company. After doing that I made the purchase again with the merchant. The purchase went through without any problems. Months later Capital One reversed the claim and emptied out my debit account. Leaving it negative $200. I submitted valid proof of the merchant claiming they never received the money and they refuse to open the claim back up.

I am complaining about the treatment I received when settling an account of a deceased individual who passed in 2021 who owed money to Cap 1 from over 10 years ago then because of non payment Cap 1 "wrote off" this amount, which means that they were able to claim this amount as a loss on their taxes. When he passed in 202I I received notice that they were going to file a claim on his very small estate for the amount of over $7000. I contacted them and they said the original amount was around $3400. and now 10 years later they wanted $7000. to cover it, but would take the $3800 to settle, we agreed and sent them the money.

The reason I'm upset is because each time I spoke to them I would suddenly receive an ad for capitol 1 for credit or loans available to ME. This happened constantly for the next several months until I banned the ads from my computer. My issue is that I've always had a Cap 1 card, which wasn't used but kept just 'in case' and now (since they can no longer reach me by email) they sent me a letter telling me that MY card was CANCELLED! I'm not a relative of the deceased and our credit was not combined in any way. and I don't owe them any money!

When I spoke to their estate department each time they would try to coerce

me to use their credit or ask if I could afford to pay! They suddenly cancelled my credit card for no reason. when I called they said I could apply again.

Should I reach out to my attorney? Maybe.

On 12/12/2022 at approximately 1130 hrs my credit card was declined. I have a credit score over 800 and always pay the full amount and on time. I was told that I hadn't paid last month's bill and that's why my card was declined. I checked with my bank, found the bill was paid and Capital One cashed the check. The bank gave me a trace number, but that wasn't enough for Capital One. They wanted a copy of the check and other information. None of this was my fault, yet Capital One wanted me to jump through hoops for their mistake. This was a terribly frustrating experience. I spent so much time on the phone with India that the battery died. Thanks a lot.

Capital One Kohls Credit Card

20 years plus and never a late payment.

I always waited two or three days after a purchase and scheduled a payment in full.

About a month ago I received an Email stating my balance was "seriously Delinquent".

I went on line and there was a $14.31 balance I had no idea from where it came. I paid it immediately and fiqured I'd go back when I had time ~I did.

I had purchased some towels that were delivered and payed for them with Kohl's Cash~They didn't include the shipping of $8.25 AFTER I had paid and received the towels.

I didn't receive a bill or Email for the eight bucks so interest started to accrue and they (Capital One sent it to collection which of course impacted my Fico score. I contacted Kohl's they in turn opened an inquiry.

Today I received a letter stating that they (capital one) had reviewed it and determined that the information was correct and they wouldn't change it.

I canceled my card ~Will deal with the credit folks myself and will never spend another dime in Kohls.

Eight dollar mistake on their part and I have to waste all this time

One last thing~having paid the requested 14.31 I suddenly had a$1.00 credit?

I have a land line phone and the rep wanted to text me a code. When I stated to her that the text will not work on a land line, to contact me via phone or email all other vertification was vertified. The agent that stated to send her a federal id. This to me went beyond the scope of servicing a credit cared, agents can not simply make their own rules and expect the consumer to comply as stated this is not fraud case, no lost card. Only misplaced, and found weeks later, I am the card holder for oer 15 years this situation is a nightmare. The card is being service in philippines. Unfortunately there is a huge language barrier. I continue to make my payments yet I have not card to use. This pratrice should never be acceptable by any standards.

I own a car that was paid off with Capital One Auto Finance in 2006, however, my Virginia title still has a lien on it. In August of 2021, I was able to get a copy of the Lien Release from their service MyTitleSupport.com and unfortunately, my ex-husband took that release and it's never to be seen again.

I called Capital One Auto Finance this AM, only to find out that

1. They no longer use MyTitleSupport.com (went out of business in late 2021)

2. They can't locate any record of me and refused to look for or send a lien release

3. Can't understand 2/3rds of what the representatives are saying

How can I get a lien release from a company that doesn't even acknowledge that they have one when it's clearly printed on my title?

*I applied for a license replacement in the state of Oregon using my bill of sale from Nessa Jones.

*I took it in to the Oregon DMV and they said there was a lien on the title.

*I came back to Nessa, and she called Capital One that very day.

Nessa's account for the Ford Focus was paid off in 2015.

*4 days later we got this Release of Lien from Capital One dated October 6, 2022, signed by Beverly Bell, authorized agent.

* Nessa gave the letter to me so that I could get the title for the car from the DMV.

*I took this form back to the DMV where they told me it was NO GOOD because of the incorrect information on it.

*I then came back to Nessa and showed her the Lien Release letter with the incorrect information on it.

for "Vehicle", Capital One had "1997 FORD F350"

FOR "VIN #", You had, "2007 FORD FOCUS

*Nessa then immediately called Capital One again and requested a correct Release of Lien form be sent to her.

*This was over a month ago and we have not heard one word out of Capital One.

I ask you please to resolve this issue immediately.

i am PAULA OWENS

i have 2 credit cards with CAPITAL ONE

i am not receiving a statement for account ending in 7235...

i sent payments for both accounts and both payments were applied to the same account...$200 each

it was several days before i could make another payment to the card which i don't receive a statement for.

in the interim...i was charged a late fee...

i have called customer service several times...

nothing has changed...i still do not receive a statement for 7235...

and the rep said i would be reimbursed for the late fee...

i have not received the reimbursement for the late fee

help

money is scarce these days

lower your interest rates!

calling capital one customer service is a nightmare...

I received a check from my insurance company to pay for the damages from a hurricane. The insurance company added Wells Fargo as the mortgage holder, and my ex-spouse. In attempting to deposit the check, I was informed that since the payee name doesn’t match, they can not accept the check; they are exerting to my ex-spouse, not Wells Fargo. All parties, myself, Wells Fargo, and my ex-spouse endorsed the check but Capital One still will not recognize the deposit. I desperately need this payment so I may pay my roofer but have hit roadblocks at every step.

I signed up for the Capital One Quicksilver card to get access to purchase Taylor Swift tickets ahead of time. My virtual card information was promised if I was approved for the card. I applied and was instantly approved for the card with a $10,000 limit (we have credit in the low 800's), but no virtual card was provided. After speaking to at least a dozen Capital One employees (customer service, digital tech, event staff, and supervisors) I am being told that they cannot help me get the digital card and that I will have to wait for the new card to arrive. Lies, FRAUD, Bait & Switch, 3 hours WASTED, Useless Staff is all you are going to get for such a shady organization! I wonder how many people like myself were tricked to applying for a card, and then not being able to use it right away. Scammers!

I purchased bracelet on vacation in Mexico this summer. The clasp on the bracelet breaks about a week after purchase, I thought this bracelet was diamond and white gold, I would not have seen the silver stamp if the clasp didn't break. I send email according to merchant's 30 working day return policy asking for address to return bracelet. I receive no response; I wait another week to send next email no response. I contact CapitalOne to dispute the charge on the basis of it being silver not gold, the merchant not complying with their own return/refund policy, and the bracelet being poor quality because the clasp broke within week. CapitalOne does their investigation after me submitting a sales receipt that is blank with only my signature there is nothing written in description also the receipt has the merchant's 30 working day return/refund policy. The merchant supplies a copy of their receipt, and it's altered, it now has a description written in, so it looks as if I was agreeing to the purchase because my signature is at bottom. CapitalOne denies claim and suggests having bracelet appraised by 3rd party, bracelet is silver, poorly made, and diamonds are fake worth $175 not $600 I paid.

To Capital One Bank USA NA;

I attempted to do a debt consolidation loan with Campus CU. Two checks were sent to: CARD SERVICES

P.O. BOX 71050

CHARLOTTE N C [protected]

According to Julie King [protected]@pscu.com one of the checks was placed in the wrong P.O. BOX by the U.S.P.S. and cashed by:

[For deposit only

CAPITAL ONE USA NA

>[protected]<

[protected]

110 23

Deposit [protected]]

When I contacted Capital One the representative told me that they have no record of a check being cashed for $2116.54. Capital one has committed fraud and theft. They knew the check was not for them and cashed it anyway. Then to tell me that there is no record is theft.

Marrianne Roussos at [protected]@pscu.com 560 Carillon Parkway, St. Petersburg, FL 33716, told me that it may take 180 days to resolve and there is on guarantee that Capital One will refund the money.

I am asking for help to recover my money from you.

Gerry Van Blarcom

Capt. [protected]@att.net

The Post office placed a balco check in the wrong P.O. Box in Charlotte, NC.

Capital One Bank USA NA cashed the check 09/23/2022. I have attempted to contact Capital One twice with no result, even being told you have no record of a check being deposited in the amount of $2116.54. I am requesting the return of the money. OCC has not been able to help sofar and I am asking for help.

Gerry Van Blarcom

[protected]

Capt.[protected]@att.net

Capital 1 proved my identity was. Stolen and then refused to put. The money back in my bank account. When the card was applied to my bank account to be paid.306.11 since I am a 66 yr. Old retiree. I was not able to pay other bills that were duethey gave me the runaround which my bank had already paid iafter thed wanted my bank to refund them the money. They would have been paid 2 timesthey say you have 0. Liability looks like you have double liability

I did take it to my bank and they turned it over to lawyers.

Someone used my credit card number at Bellevue Washington and I actually contacted businesses and I received a video of the person who used it at Ice Monster, which is the small amount. They tried spending almost 1800.00 at Nordstrom and an online store and I contacted them and no response. All you did is say sending new card and there are still charges on my card that are not mine and I haven't heard from anyone. Why am I the only one trying to find the person that did this when the card was in my wallet, how did they do this and would like some answers.

Liane Erdle

I have been a Capital One Credit Card holder for fifty years (1972). My card was suspended in October because I did not respond to information requested from me by letter. I received no such letter. *I called customer service and they told me to send a copy of my Social Security Card and a copy of my Drivers License to your Fraud Department. I promptly did so. Nothing happened and I called back and was informed that my account was closed because I did not send the same information for my wife. I was never told her information was required. I don't really need your card because I get offers weekly for credit cards, but I really think this is a crappy way to treat a customer of fifty years. I would really like to share this situation with your President and Board, but your company is very good at not putting their contact info online so I am sharing my story with friends at The Wall Street Journal and have suggested a story title of "What's Not in Your Wallet After Fifty Years?" Donald Bagwell, Jonesborough, TN

My account was restricted on or about 10/20/22. I sent in all info needed so that you could be sure the account was actually my account. They said it would take 7 to 10 busniness days. On 10/31/22 I called Capital One because no one ever called. I got a Fraud specalist on the line and we had a 3 way call with my bank. The person at the bank confirmed to the Fraud Specialist that everything about my account was good. Fraud specialist said someone would contact me within 48hrs so that I could get my account restriction removed. NO ONE HAS CALLED ME AND IT HAS BEEN 48HRS.

I have no idea why this account was restricted in the first place. Previous to the restriction, I have probably ran 60 to 70 thousand dollars through the bank account that was in question. Why in the Hell an $11245.18 charge going through would draw a red flag after charging and paying you all 60 to 70 thousand dollars in the last 2 months.

This account should have never been restricted and I am pissed that I can not get someone to remove the restrictions. This is absolutely unacceptable.

Sincerly

Hal Rees

[protected]@me.com

[protected]