The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Canadian Tire Spuce Grovenasty staff

If you can find any other store to buy your goods from in Spruce Grove DO IT! The customer service people are down right hostile. I have stood in line and listened to a teller talk down to a customer, and yesterday it was my turn.

As I strolled throught the store, spending my hard earned dollars and quietly whistling to myself, a middle aged customer service agent was walking near me.

I called out, " excuse me!"

she stopped and snapped, " were you just whistling at me?"

I stood there stunned.

" Because calling excuse me is fine, but if you whisle at me ... I am not dog.. i dont like to be whislted at..."

Anyways, it degenerated from there.

My advice to you: The people in that store ARE NOT HAPPY you are spending your money to help them earn a living. SO DONT . Go elsewhere.

Responses

  • Sh
    shopper1 Mar 25, 2009

    I agree about the staff attitude with a few exceptions. The attitude and actions of the employees reflect the attitudes of the management. I recently had the experience of having my bag searched as I was leaving the store, evidently this is a new management initiative in order to cut down on shoplifting. Customers who are treated as though they are criminals will not be customers for very long. I will not buy anything at the Canadian Tire Spruce Grove store unless there is absolutely no other option and I will be sure to spread the word on how they treat customers. Other business establishments have "customer appreciation" Canadian Tire Spruce Grove has "customer suspicion".

    0 Votes
  • Dl
    dlb3 May 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I cannot believe there is so many people who think like me in Spruce Grove, Alberta!
    A bunch of rude clerks & a slovenly teens at the return desk with gross things hanging of its lips, eyebrows, or tongue. YICK!
    I wonder why they are still in business when they are so disliked.

    0 Votes
  • We
    Welsh1ca Jun 25, 2013
    This comment was posted by
    a verified customer
    Verified customer

    It amazes me that this outlet of a fairly strong franchise is allowed to remain in operation. I can only agree with many of the above comments. I have found the staff to be actively hostile, often too busy or disinterested to provide any customer support. Recently while trying to purchase a marine battery I was handed a slip of paper with a number on it and directed to a rack of batteries to fend for myself. The number didn't seem related to anything on the shelf. At other times I have found staff to be rude, and have even had staff actively avoid providing help, by heading in the opposite direction. I have attempted simple returns and found the staff at the customer service department to be condescending and disinterested. As others have said, while I continue to be a regular Canadian Tire customer, neither I nor my family will shop again in Spruce Grove.

    0 Votes

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