Canadian Tiresnow tire service

J Nov 21, 2017

Thurs 23rd Nov, the vehicle was taken in first thing approx. between 8.30-9 for a pre booked appointment for snow tire services. We checked in with the store at about 3-4pm who advised the fitting was on track for pick up in the evening. When we arrived at 6.30pm, 9 hours after the car was dropped off the vehicle was not ready, we had out children with us so we requested the original tires be put back on. We were persuaded against our better judgement to reschedule and were advised we could bring it in the next day. When I called on Friday lunchtime to check I could bring the vehicle in the 4 rims had arrived but I was told they were not matching so they would be reordered for Saturday. I bought the car in around 2.30 saturday and by 4pm the new tires, rims and pressure sensors were fitted. Immediately as I drive the vehicle there was a rubbing noise and I took the vehicle back to the service centre. I was advised that the rims/tires did not fit and I asked for the original tires to be put back on. I ended up leaving canadian tire at about 6pm, I'd had my 5 year old daughter with me the whole time, whilst we were offered apologies at no time were we offered a drink or any refreshment. I asked if the tv could be turned to a children channel but was told they did not know where the remote was. I had paid for the tires and my credit card was voided which I was given a void photocopy, the credit card payment has still been taken from my account and no void or refund has appeared. This whole experience and levels of care and customer service have been appalling and a complete waste of my time. As I left on saturday I was promised by Jordan that the case would be handed to his manager and I would receive a call on Monday, no-one called. I called today tues and asked to speak to a manager and was told he was in a meeting, Steve has called me back and I wasn't available and now I'm waiting for a further call.. I have no snow tires, I have $1400 charged to my credit card, I took time out of my working day on thursday and I lost 3.5 hrs of my precious weekend on saturday and have wasted further time today. Please look into this and work to implement better procedure within your stores. I wont be recommending canadian tire garage services to anyone. I can be contacted on [protected]. I would like my refund to be processed and compensation for the time I have wasted. Many thanks Joanne

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