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They didn't deliver my order, but I paid for express delivery and their support team didn't work at all
I bought some car parts and cleaners from the company www.eurocarparts.com. I placed the order on Friday morning. I paid for the express delivery, so I thought that they would deliver it on Saturday. I was really disappointed, ‘coz I got nothing. As well as I sent emails to the seller, but their 24/7 support was simply scam and no one replied. Please, share this info and post comments about your experience with them.
Purchase Engin
After submitting details of required parts on Partsource I was contaced by Euro Car Parts. They promised me the parts within two days after payment. I paid the monies into their account that same day (R9500). I received the wrong parts a week later. After numerous phone calls to them they promised he right parts will be delivered to me. Today, 11/5/2011, 40 days after I made the payment I was told that they will refund me but I am to contact the previous owners of Euro Car Parts as it was taken over by new owners. My orignal engin that was required as a trade in is now also missing. I am now being told by the new manager to consult with a lawyer to get a refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Euro Car Parts legit?
Euro Car Parts earns 100% level of Trustworthiness
Perfect Trust Endorsement: Euro Car Parts achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Euro Car Parts. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Eurocarparts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Eurocarparts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Eurocarparts.com you are considering visiting, which is associated with Euro Car Parts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Euro Car Parts as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Euro Car Parts have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Euro Car Parts website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Eurocarparts.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Euro Car Parts.
However ComplaintsBoard has detected that:
- Euro Car Parts protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Euro Car Parts complaint handling
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Euro Car Parts contacts
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Euro Car Parts phone numbers+44 203 788 7842+44 203 788 7842Click up if you have successfully reached Euro Car Parts by calling +44 203 788 7842 phone number 1 1 users reported that they have successfully reached Euro Car Parts by calling +44 203 788 7842 phone number Click up if you have UNsuccessfully reached Euro Car Parts by calling +44 203 788 7842 phone number 0 0 users reported that they have UNsuccessfully reached Euro Car Parts by calling +44 203 788 7842 phone number
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Euro Car Parts emailscustservice@eurocarparts.com100%Confidence score: 100%Supportfeedback@eurocarparts.com97%Confidence score: 97%support
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Euro Car Parts addressT2 Birch Coppice Business Park, Danny Morson Way, Dordon, Tamworth, England, Staffordshire, B781SE, United Kingdom
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Euro Car Parts social media
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My car broke down in Spain whilst on holiday and ordered some parts from www.eurocarparts.com having confirmed they delivered to Spain. DHL was the courier and after a week nothing arrived. After 10 days DHL confirmed the original order had been lost. Eurocarparts then sent out a replacement order and after another 10 days, DHL manged to lose the parcel again. Eurocarparts have made a partial refund and basically ruined our family holiday..
The cost of hiring a car was too great that in the end we had to rely on taxis, basically made a loss of around £800 waiting for the parts that were either never sent out or someone in DHL is making a very good profit.
Customer service is appalling - no one seems to know the status of the order, except "we will get back to you as soon as possible".
Won't be using www.eurocarparts.com again.