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Delta Complaints & Reviews

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Delta / Rude staff

Viktor K. on Dec 20, 2011
You need to train your gate managers better. Flight 735 ATL JAX tonight had a incompetent gate agent. She broadcasted that anyone in Group 3 or higher would have to check luggage. This fact may or may not be true - but to state this to a crowd of people (who cannot check their luggage even if they wanted to) creates a mob situation this individual should not be a gate manager and should be retrained to understand that her actions impact a crowd - and that while her goals may be appropriate (on time departure) her methods are unacceptable

Delta / Illegal practices

Catherine Z on Dec 20, 2011
On the date of November 14th, 2011, my fiancé and I had our worst travel experience to date. This letter is to outline the details of our itinerary and share our treatment through Delta airlines with as many individuals as possible. (Confirmation #HAU2JR) Living in a small town with limited travel options we booked a round trip flight through Delta airlines for November 14th despite past previous bad experiences. The flight, Delta 3890 originated from Traverse City, Michigan with final destination ending at the Leonardo Da Vinci airport in Rome, Italy. Our itinerary included two layovers. To...

Delta / Checked Baggage

colleenmariemiller on Feb 12, 2011
Grabbed my checked bag off the carousel to find my retractable handle broken. It no longer pulls out. After struggling to get my bag home, when I opened it, everything in my bag was a mess. Someone had opened my smalled cosmetic bag and left the zipper open and my body wash had fallen out. My bag was handled so roughly, the hard plastic bottle was BROKEN and my entire bag was full of red body wash. My shoes and clothing are destroyed. The interior of my bag's hard plastic has been completely shattered, creating hundreds of little black plastic chunks that are everywhere. They handled my...

Delta - California, San Diego / use of my credit card without my permission

On December 11th I purchased 2 tickets (one reservation) via Orbitz for a flight on December 12th. When I realized I couldn't make the flight, I cancelled my reservation (both tickets) right away. Because I wanted to verify my cancelation I called orbitz who again verified that the reservation had been cancelled. I was refunded the entire amount of the tickets within 2 days($388.80). On December 15th I recieved a charge on my bank statement from Delta Airlines for one ticket ($194.40) Delta had used my credit card information to charge me after I had been refunded for the tickets that I had...

Delta / Poor customer service and lost baggage

I flew first-class from JFK to Tegel on December 20. When I arrived at Tegel, my luggage was not at the airport. I waited 2.5 hours to speak with a representative from GlobeGround--the company to which Delta has outsourced baggage handling at Tegel. GlobeGround said they had no trace of my luggage and that it might take a week to recover it. When I arrived at my hotel, I looked on Delta's lost-baggage web site under the file number provided at the airport by GlobeGround. According to the website, there was no trace of my luggage. I attempted to reach Delta's lost-baggage number. I...

Delta / Unaccompanied Minor Fee

Delta charges an "Unaccompanied Minor Fee" of $100 when traveling and under the age of 18. Other airlines do not do this. They claim they incur additional liability and provide special services to the minors. They don't provide any special service at all. The worst of it is they charge you this fee when you arrive at the airport. They don't tell you upfront and transparently when you actually purchase the ticket. Another hidden fee scam. Finally, if you don't put down the correct person who is picking them up at the end of the destination they will hold them in the airport. The...

Delta / Companion Ticket

My wife and I collected Northwest miles in one account. Delta rolled the miles into my wifes name and now will not allow us to combine our miles even though it's the same Amex Account. We decided to go with Sky Miles since you get a free companion ticket just for signing up. First i booked a Frequent Flyer trip and entered the wrong date. I called Delta got no satisfaction, but was charged $100 for a typo. Then my wife tried booking a 'free' companion ticket just to find out that the fare jumps over $100 when you enter the code. I'm dumping my Amex and hope that someone breaks the monopoly Delta has in Minneapolis. What a joke of a company.

Delta / ABSURD customer &service&, outrageous personnel incompetence

My wife, is now stranded in Atlanta as a result of horrible customer service from Delta. Her day started in LAX, she was suppoed to fly to Moscow, Russia via Atlanta, Reservation # OVLFRO. Her flight from LAX to Atlanta (#16) was delayed for over an hour, however, the customer service representative at the gate told her that, according to Delta’s standard procedure, if there are more than 10 people on that flight connecting to another flight (in this case flight 46 Atlanta to Moscow), connecting plane would be delayed to wait for such large group. THERE WERE 28 (TWENTY EIGHT) PASSANGERS...

Delta / poor treatment

On 3/13/10, during the recent windstorms, my family and I flew from Nassau to LaGuardia, NY and were to connect to Detroit on Delta airlines. The plane was delayed before take-off for 20 minutes to take on extra fuel the pilot indicated. Little did the unwary passengers know the airport was closed in New York and the pilot wanted to be ready to circle the airport for some time. This fact was only revealed to the passengers mid-flight. We were told there were high winds in New York and the airport was only intermittently open for short periods of time. The pilot informed us that it was unlikely...

Delta - Saskatchewan / Overbooking

Booked well in advance, at the airport 3hrs prior to flight and was mis led . I was told I would get a seat when I got to the gate . I believed her and it didnt happen. How and why does this happen and why cant they be up front with their passengers. I didnt know I wasnt boarding until a couple of minutes before take off. At least let me know ahead of time( and there was time ) so I could weigh out any other options and be prepared.They left me panic stricken and stressed with no help from them. This just doesnt seem right

Delta / Delta Skymiles Redemption

Do not waste your time trying to redeem an awards flight on Delta.com. You can see dates that have the low redemption mileage, but you can't book them on your own. A better way is to look at other SkyTeam member sites, like Continental's One Pass, and find flights that are redeemable for low mileage on those sites and then call the Delta Skymiles Customerless Service number and plead with them to identify the flights you have located and book the award travel at the low redemption rates for you. I probably wasted 20-30 hours over a two month period trying to get a round trip ticket...

Delta - Georgia, Atlanta / SkyMiles Bait and Switch

Hey guys - I realize you probably get a zillion complaint emails about the airlines. I also realize that airline ticket prices change minute-to-minute, etc. However, I think I was just the victim of a legitimate bait and switch and I'd really appreciate it if you'd warn people about this. Airline mileage programs are notorious for a reason. Because my wife and I have separate Delta Skymiles accounts, we were forced to book tickets (to Jackson, Wyoming, this August), separately. I ran through the system and applied my 20, 000 SkyMiles to get a $200 discount on my ticket, using my...

Delta - Illinois, Chicago / airline

It was supposed to be the best week of the year, our family vacation. On June 5th, we arrived three hours early at the Midway Airport in Chicago to fly to New York at 1 PM, where my family and I had a connecting flight to Malaga, Spain, for our summer vacation. All of the tickets we had were for Delta Airline flights. At 12:30 PM, the Delta personnel at Midway told us that plane will start boarding at 1:00 PM, but we didn’t get on the plane until 1:30 PM. On top of that, we had to wait on the plane for another 45 minutes before the flight actually took off for New York. By the way, the...

Delta / Customer service

Had a bad experience with Delta last summer. With no weather excuses at all, they got me in late and I missed my connection flight. I got no help upon arrival such as de-planing first, or rescheduling with another flight so I got to my destination late and missed my ground transportation to my final destination. I finally got in early in the morning, got a couple of hours sleep, and headed off for my business. My return trip, they lost my baggage, and said I could not get it until the next morning. I did not get it as planned and did not have material for a presentation that day. The phone# I...

Delta / Delta will not deliver my delayed luggage and is giving me only 5 days to pick-up before sending to

After 36 hours in transit due to inclement weather - I arrived at JFK to find my luggage missing. Now I understand that weather happens and I simply endured that part of the situation. But when I entered the baggage claim office at 10pm on a Monday night, there were about 25 other individuals who also had not received their luggage and this was more than I could bear. The thought of standing in another line for 2 hours plus was discouraging to say the least. I asked the person at the counter for a number so that I could resolve the situation over the phone, allowing me to begin my 2 hour trip...

Delta - Wisconsin / DOUBLE BILLING


Delta - Virginia, Richmond / very delay flight @ lost of luggages

On our last trip to France leaving on the 27th of December fron richmond, VA to Nice France via NYC and London, after hours of waiting our flight to NYC was CANCelled . So great was the despair of people that Delta sent a bus leaving late from Richmond to NYC. My partner and I was re route to Atlanta to catch a later fligh to London, this flight to London when we got to Atlanta was over sold. SO they put us in an hotel late at night. When we got to our final destinatiojn all 3 luggage were missing in action. They 2 days and half later. On the way back everything went oK until we 've got to...

Delta - Illinois, Chicago / Baggage charges

To Whom It May Concern, I am a Sky Miles member and spend quite a bit for an individual with Delta. I usually go out of my way to choose Delta when traveling domestically and internationally. ( I am planning to book a trip to Paris today). My wife and 2 children recently traveled to Chicago for my 9 year old son's Hockey tournament. I usually travel with my son but my daughter had a "Daddy - Daughter Girl Scout Camping" weekend at the same time. The problem lies with the way she was handled/treated at your O'Hare ticket counter by an "Agent Reed" and how I was treated on the...

Delta / Awful customer service

I would like to share with you my most recent experience on Delta. I would like to start by telling you how excited I was when I learned we were flying Delta the entire trip, from Jacksonville to Ghana. In the past, I had always trusted Delta to get me to my destination in a safe and timely manner. I took off from Jacksonville on August 1st to Atlanta, Atlanta to JFK and on to Ghana. These flights were pretty uneventful, until we got to our International flight. I knew the flight to Ghana should be nice, since we would be on an airplane for 12 hours. Was I mistaken! We were packed in thi...

Delta / Poor Service/Inept Personnel/Unreasonable resolution of their error

I had a one way flight from PA to KC for 8/30. I called today to change my flight for 8/29 and was quoted specific flights that fit my need. The fare difference quoted was $170.00 and charged the difference to my credit card. I gave up my hotel room in PA for the night of 8/29. I received my confirmation itinerary by email and see that it is actually changed to later in the day 8/30, not 8/29. I call back and am told that they will take care of it and waive the further difference (8/29 now showing a $338 difference, not the $170 I was quoted and charged. To make matters worse, the agent get...
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