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American Automobile Association [AAA]
American Automobile Association [AAA] Customer Service Phone, Email, Contacts

American Automobile Association [AAA]
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1.1 698 Reviews

American Automobile Association [AAA] Complaints Summary

20 Resolved
678 Unresolved
Our verdict: If considering services from American Automobile Association [AAA] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Automobile Association [AAA] reviews & complaints 698

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American Automobile Association [AAA] - I had serious problems getting two titles confirmed as processed by AAA South Williamsport Rep Roxanne Garmon

on 11/16/23, I went to SWmsprt AAA office and had 5 titles to change to my mothers name before her passing the next day. I had Roxanne Garmon who processed info on this transaction. I had to run back home twice to furnish docs to get the process completed. I spent approx three hours start to finish. My goal that day was to have all five titles put into my...

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American Automobile Association [AAA] Getting a jump start from a contractor for aaa really should be fff-!

Had a company come to my home to jumpstart the car but couldn't jump it, said it's the starter! Well, after he left, I said I'm going to bring the battery to the auto parts store. It was a new battery, but when I went near the battery, I could smell plastic burning! I took the cover off the fuse panel and saw all the fuses melted and the board melted! Well, I had it towed to a shop, $2,208.08 later. AAA said, "Well, you can't prove it, so we aren't covering the repair," after I was told, "Oh no problem, we will fix it seeing we sent a contractor out to you!" Unbelievable. I have the most expensive policy, so I thought I'd have no problem, but I was wrong! Now I have to see how much it's going to cost me for a lawyer to go after this great company!

Desired outcome: To pay for damage like i was told ! HOW ELSE DID IT MELT ! IM A DISABLED VET AND ARE UNABLE I THINK I SHOULD BE USE ON GETTING SCREWED OVER IN THIS COUNTRY !

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Update by bobsafishing
Dec 05, 2023 11:00 am EST

Called AAA that i needed a jump start for my 2005 Cev. Silverado truck showed up asked me to go inside and turn the key all i heard was a loud pop ! He says ahh not your battery it's your starter I'm not a mechanic but it's your starter then asked me well i can tow it wherever you like!Well with that i said no he left well i went over where he was standing and could smell melted plastic i looked near battery then took off battery cover and all my fuses were melted and so was the panel ! I called AAA next day it was on a sun when this happened spoke to a agent for AAA she said oh im so sorry we will take care of this problem asap ! well had truck towed to mechanic and said go ahead and start work and $2,208.91 later get a call from AAA we aren't going to pay for damage you can't prove it was us ! like how else was it then? Unbelievable !

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American Automobile Association [AAA] - Aaa failed to provide road service as per aaa membership agreement

I am a 'Premier' account holder with AAA Florida Region. On Saturday, November 4, 2023, at or about 2:00P.M., I placed a request for Road Service for my disabled vehicle, then located in Lumberton, NC. Twice during that afternoon, the last contact coming at about 4:30P.M., a AAA representative contacted me to advise that the AAA towing service provider wa...

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Is American Automobile Association [AAA] legit?

Our verdict: Complaints Board's thorough examination reveals American Automobile Association [AAA] as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, American Automobile Association [AAA] stands out for its commitment to quality and security. Clients considering American Automobile Association [AAA] should delve into its customer service record to gauge compatibility with their expectations.

American Automobile Association [AAA] earns 91% level of Trustworthiness

Perfect Trust Endorsement: American Automobile Association [AAA] achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for American Automobile Association [AAA]. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for aaa.com can be seen as a positive aspect for American Automobile Association [AAA] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of American Automobile Association [AAA]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Aaa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

According to our analysis, American Automobile Association [AAA] appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up American Automobile Association [AAA] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While American Automobile Association [AAA] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 698 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • American Automobile Association [AAA] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to American Automobile Association [AAA]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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American Automobile Association [AAA] Roadside service

My daughter borrowed MY TRUCK and it broke down in Yucca Arizona. I called AAA for a tow and they told me that they would not tow it because I was not with the truck and that they only way they would have towed the truck is if my daughter was a member as well. So the only way this policy is good is if you list everyone in your family or anyone who might drive your vehicle on your membership (FOR AN ADDITIONAL FEE)! I think this is outrageous! I am calling corporate today and I will be sure to tell anyone I speak to about this and caution them.

Claimed loss: 320.00 Tow Fees

Desired outcome: Reimbursement for Towing

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American Automobile Association [AAA] AAA CSAA General Insurance Co

13 years with AAA... 2 minor accidents. Both considered "at fault". (I dont consider the 9/24/23 claim at fault COLLISION I cracked a ramp door on a 5th wheel trailer with a UTV.. to me that is comprehensive but).

AAA considers these 2 minor accidents in a 33 month period grounds for non-renewal. EVERY insurance agent i have talked to has said WTH?

While AAA has every right to say who they want to insure... I have to wonder (and it has been brought up) does my age (72) have anything to do with it? And if so, THAT surely is illegal (I can see where they could raise my premium as older driver do statistically have more accidents, but cancelation?

Claimed loss: Loss of halfway decent rate.. (New insurance is basically DOUBLE)

Desired outcome: I would like to see tho, is a breakdown by age group of percentages of people they are dropping coverage on. It is my belief that thier data will show a significant higher percentage of the older age group.

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American Automobile Association [AAA] Towing / roadside assistance

On October 23, 2023, I was not able to drive my car while on the NJ Turnpike. Because AAA is not allowed on NJ Turnpike, AAA representative assured that I would be reimbursed for the cost of another tow truck. Instead of towing the car, the tow driver asked if he could just remove the dragging engine cover. Seemed like a most prudent decision.

I submitted the claim and when I hadn’t heard anything, I called to find out that it was DENIED by ALYSSA O’CONNELL – who said it was not a service that AAA provides so wasn’t covered. That makes NO sense, I couldn’t drive my car – I pay $300 for membership so that when I have a car situation, AAA will help. I was told that if they towed my car or if they brought me gas or if they unlocked my car, or if I had lied about what the tow truck driver did, I would have been reimbursed – but because I was honest, I was told that it was not reimbursable. AAA should do right by this member and reimburse the $159.

Claimed loss: $159

Desired outcome: I would like to be reimbursed for the cost of the tow truck that had to come out and help with my car - something that AAA would have done had I not been on the NJ Turnpike!

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American Automobile Association [AAA] - Roadside service

So yesterday afternoon, my husband and I had a vehicle breakdown. I called AAA, they had trouble locating us as we were in a rural area. When they did they said a towing service would be calling us. Well 30 minutes later AAA called back and said it would be 2-3 hours for a tow truck. It was cold and the car wouldn't start. I finally got a hold of a friend a...

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American Automobile Association [AAA] Accident claim

These people at AAA Insurance are scammers and take people money monthly for nothing. They picked up my car from my home and the tow driver had a freakin accident and my car was damaged. Now they don't want to pay for their negligence shame on them. Stress me with this BS everyday. AAA isn't worth the money. This happened at 8700 Fry Rd. location Caliber Auto Care on Oct. 26 at 8:00am the tow driver had a accident and my car was damaged.

Claimed loss: Bumper $1500 Pain and suffering $200 a missing work and medical. Rental $500 a week

Desired outcome: Repair my car back to good condition and compensation for my personal expenses.

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American Automobile Association [AAA] AAA Services

So I made a roadside assistance call last night, 10-23-23 at about 5:30 PM in Coral Springs Florida. I was told by two AA agents the "service provider" would be to me shortly. My car was damaged from an accident and the hotel parking lot where my car was located was going to tow it to the tow yard if I did not have AAA remove it. My roadside assistance time kept moving out to the point I called supervisor Tiffany at AAA who not only did not help but told me should not say when service would be provided. Well I will correct myself, Tiffany said "maybe an hour from now" as she could not reach the service provider. This was after a 2 hour wait when I was initially told my wait was 30 or less minutes. I canceled the call at 2.3 hours into the wait. Also when I asked Tiffany to have me connected with her manager, after 15 minutes of wait time the called simply hung up. No one from AAA called be back since this complaint.

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American Automobile Association [AAA] Do not use AAA for towing! Been AAA Michigan member for years. Sunday 10/22/23 My husband had to pay $125 for an outside towing of our truck!!

Sept 2023 payed $156 for annual plus member for myself and husband.

We have truck that engine is not running at all wanted it towed and was refused help from AAA.

Now my husband had to pay $125 for towing Oct 22, 2023.

Will cancel my membership rarely use AAA for service . Sad when we need assistance did not receive it.

Also will inform my colleagues /friends and family find another outlet to receive towing.

Desired outcome: Refund $125

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American Automobile Association [AAA] Towing service or shall I say lack of service.

On October 3, 2023, at 7:08 pm I called for towing service. On October 4, 2023, at 9:45 am I called for the 7th time to ask for service. Approximately 19 hours later we received service. My husband and I spoke to 7 customer service operators. The first one we spoke to was rude, condescending and accusatory. She also gave the wrong pick-up address after I spelled it out letter by letter (P as in Paul etc.) Her name was Annette. I will never forget her name. Every time I called, I was told it would be 105 minutes for pick-up. At 1:30 am a person claiming to be a manager reported that we wouldn't have service until 8:30 am.

My husband and I are elderly and knew of only one person who could help and he was out of town. Our 2014 Chrysler 200 S died at a very busy intersection in Delray Beach, Florida. Eight miles away is our home in Boynton Beach. I won't go into details, but it was very dangerous where our vehicle was situated. We lived a nightmare due to AAA's incompetence.

Desired outcome: I would like an apology. The name of a company who has ethics and if we should need service will show up after a reasonable amount of time.

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American Automobile Association [AAA] - Roadside assistance and battery service

In April I purchased a new AAA Battery. Since then I have had multiple problems with the battery going dead. I took the car to the dealer and they ran multiple test and determined there was nothing wrong with the car. They advised the battery would not hold a charge. I have called AAA about this repeatedly and they claim there is nothing wrong with the...

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American Automobile Association [AAA] AAA auto insurance

I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.

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American Automobile Association [AAA] - Towing

I have already submitted to BBB as well. I called for tow on Sunday from Tampa FL to Belleview FL. After many calls & responses that there was no provider available for over 8 hours, I was told to leave car unattended & Keys in it until next day @ 8am & (hoping it would still be there in one piece). We had to call for ride from Ocala to pick us up & take u...

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American Automobile Association [AAA] AAA roadside assistance

Stranded for 4.5 hours waiting for AAA. We were in a major suburb of a major city. We had a dead battery and contacted AAA for battery service. We were initially told that they were busy, so we would have a 90 minute wait. After 3 additional followup calls, my 86 year old father and I had to wait for 4 1/2 hours for somebody to show up. We complained and spoke to a supervisor, but were told there was nothing they could do to expedite their response. Save your money - this service is NOT worth it.

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American Automobile Association [AAA] - Violation of state law regarding employees

Friday, 6 sept '23 (sent @ 11:30 am/hrs): I am edward grant sotelo, with both home owner and auto insurance policies with your folsom aaa office. I have been (for over a month), ostracized, ignored, and pressured to go to another office (per toni, mackinnon's recorded comments this morning), due to my inability to get "vincente toriz to assist me with my...

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American Automobile Association [AAA] Seriveman in Tyler, TX

This morning I was driving in on FM 2493 and there was an AAA Serive Truck beside me. For a good 10 to 15 minutes he never stopped texting while driving. The license plate 1739 . He is a hazard to the publiic. At times he would be 4 to 5 cars back then one time he almost re-ended a vehicle. It is against the law and people like this should have their license pulled.

Desired outcome: Dis miss his service

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American Automobile Association [AAA] AAA member service and towing

First had a service call for dead battery. Was told it was the alternator instead and policy will not allow installation of new batteries when alternator is bad. I then called for a tow because my son said he would replace alternator for me.

I waited 2 hours for a tow. Evidently AAA dispatch failed to notify the towing company. I was told this happens frequently and the tow truck drivers get held responsible and yelled at for AAA dispatchers lack of communication.

My son removed alternator and took it to auto supply to purchase a new one. They tested it and it was fine so we purchased new batteries. My son then had to re-install old alternator and the new batteries. My son ended up wasting his entire day off based on what I was told by the first service call and having to wait for a tow for 2 hours. By this time it was too late for me to drive home and I had to sleep on his couch. What is going on with AAA?

All these problems were unnecessary. They used to be so reliable.

Desired outcome: Investigate AAA dispatch and check their times when they receive a call and when the tow truck company is contacted. Also may sure the technician that is sent out to check batteries, knows what he is doing.

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American Automobile Association [AAA] - Road assistance services

On Sunday September 10 2023 around 8:30 pm by the Delaware water Gap in PA about crossing to NJ my Son’s truck broke down and he lives in NJ He called triple AAA and they told him that he was going to be towed backwards to PA about 30 minutes and his truck was going to be stowed for the night. He has to find ride back because he was stranded in PA for the...

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American Automobile Association [AAA] - Online agents keep lying to me

I contacted AAA online at 8:30am to have a tow truck take my car to the shop. I was given an ETA of 9:47. The ETA came and went with no communication from AAA, so at 10:47, one hour after the tow truck was supposed to be here, I asked to speak to an agent using the text service. That agent, Walter, told me at 10:56 that my driver had had an unexpected...

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American Automobile Association [AAA] In-depth Review

Overview: AAA, also known as the American Automobile Association, has a rich history dating back to 1902. With a mission to provide exceptional service and support to motorists, AAA offers a wide range of services and benefits to its members. From roadside assistance to travel services and insurance products, AAA strives to meet the diverse needs of its members.

Membership Benefits: Being a AAA member comes with numerous benefits and perks. One of the standout features is the roadside assistance program, which offers prompt and reliable help in case of emergencies such as flat tires, lockouts, and towing. AAA members also enjoy exclusive discounts on travel-related services, including hotels, car rentals, and vacation packages. Additionally, AAA provides insurance options for auto, home, and life, ensuring members have comprehensive coverage at competitive rates.

Customer Service: AAA's customer service is highly regarded for its responsiveness, helpfulness, and professionalism. Their representatives are known for going above and beyond to assist members with their inquiries and concerns. Whether it's over the phone or in person at one of their branches, AAA's customer service consistently receives positive feedback from satisfied members.

Roadside Assistance: AAA's roadside assistance program is top-notch. With a vast coverage area and quick response times, members can rely on AAA to come to their aid when they need it most. Services provided include towing, battery jump-starts, fuel delivery, and more. Customer satisfaction with AAA's roadside assistance is consistently high, with members praising the professionalism and efficiency of the service.

Travel Services: AAA's travel services cater to all types of travelers. Whether you're planning a family vacation, a romantic getaway, or a business trip, AAA offers a wide range of options to suit your needs. From vacation planning and hotel reservations to car rentals and tour packages, AAA ensures that members have access to a variety of choices at competitive prices. Customer experiences with AAA's travel services are generally positive, with members appreciating the convenience and value provided.

Insurance Products: AAA's insurance offerings are comprehensive and reliable. With options for auto, home, and life insurance, members can find coverage that meets their specific needs. AAA's insurance products are known for their competitive pricing and flexible coverage options. The claims process is streamlined and efficient, ensuring that members receive prompt assistance when filing a claim. Overall, AAA's insurance offerings receive positive feedback from satisfied customers.

Discounts and Rewards: AAA's discount programs and rewards are a significant perk for members. Through partnerships with various retailers, restaurants, and entertainment venues, AAA members can enjoy exclusive discounts and benefits. The value and accessibility of these benefits are highly regarded, with members appreciating the savings and opportunities for entertainment and leisure activities.

Online Experience: AAA's website offers a user-friendly and intuitive experience. Navigating through the site is easy, and members can manage their accounts online with ease. The website also provides a wealth of online tools and resources, including trip planning guides, travel tips, and insurance quote calculators. AAA's commitment to providing a seamless online experience is evident, making it convenient for members to access the information and services they need.

Mobile App: AAA's mobile application is a valuable tool for members on the go. The app offers a range of features, including access to roadside assistance, making reservations for travel services, and managing membership benefits. Its user-friendly interface and intuitive design make it easy for members to navigate and utilize the app's functionalities. AAA's mobile app is highly regarded for its usefulness and convenience.

Pricing and Value: AAA's pricing structure and membership fees are competitive within the industry. Considering the extensive range of services and benefits offered, AAA provides excellent value for its members. When compared to competitors, AAA's pricing remains reasonable while delivering exceptional service and benefits.

Reputation and Trustworthiness: AAA has built a strong reputation and is widely recognized as a trustworthy organization. With over a century of experience, AAA has established itself as a reliable source of assistance and support for motorists. Customer reviews and ratings consistently reflect the positive experiences members have had with AAA. Additionally, AAA has received notable accolades and certifications, further solidifying its reputation in the industry.

Community Involvement: AAA actively engages in community involvement initiatives. They partner with local organizations, promote road safety, and support environmental sustainability efforts. AAA's commitment to giving back to the community is commendable, and their involvement demonstrates their dedication to making a positive impact beyond their core services.

Conclusion: Overall, AAA stands out as a reputable and customer-focused organization. With a wide range of services and benefits, AAA caters to the diverse needs of its members. From their exceptional roadside assistance program to their comprehensive insurance offerings and travel services, AAA consistently delivers value and convenience. Their commitment to customer service, user-friendly online platforms, and community involvement further enhance their appeal. AAA is highly recommended for individuals seeking reliable assistance, competitive insurance options, and exclusive travel benefits.

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Contact American Automobile Association [AAA] customer service

Phone numbers

+1 (800) 222-4357 +1 (800) 222-8252 More phone numbers

Website

www.aaa.com

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