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Consumer Complaints & Reviews in Brooklyn, New York

DirecTV / Direct Tv

Tbeukie23 on Jul 20, 2018

Father passed away. Was told we need new account/services. Got new account and was told installation would be next day between 12pm and 4pm. Installer was here at 355pm. But didn't have the equipment needed to do installation. Took over an hour for him to get the correct equipment and come...

IHOP 2064 / server and managers

Flore Dorcil on Jul 18, 2018

During my visit to your location during 60 anniversary the services was horrible the servers Traven and manager tanisha the servers forgot about us he took about 20 mins to bring syrup and hot sauce as well as my burger being under cooked when asked if it could be well done he replied that...

United Parcel Service of America [UPS] / delivery service

Luba Winegardner on Jul 12, 2018

Hello, Today I was waiting for my package and at 12:58pm I checked my tracking info which showed that my package is undeliverable at 12:19pm. Yet, I am here waiting for it and no one came with it. The driver did not come!!! This is an important package for me at this is not the first time...

Con Edison / refusal to refund $1,900

Elfranko Wessels on Jul 12, 2018

When we bought a house in Bay Ridge, we signed up for ConEd autopay. We were immediately billed for the previous owner's past-due bill, about $2, 500. ConEd promised us a refund check a month ago, but asked us to wait a month for them to generate the check. We waited the month, and have...

Chase Bank / JPMorgan Chase Bank / statements

Darnelle Gilus on Jul 12, 2018

Chase charged me $222 for statement copies. This was obviously done in error. I requested the copies and was told step by step what to do to get the payee information. I was also told the same thing at the local branch. The system calculated 37 copies of statements and charged me $6.00...

Speedway / customer service

Supto on Jul 11, 2018

In Brooklyn, NY around 12pm I went to the Speedway on 18th and Coney Island avenue. The woman at the register was stocking items while I waited at the window patiently for almost 5 minutes. I gave her $10 and said regular gas then proceeded to pump gas into my car. Immediately she started...

Milk and Choco / customer service and returns

Elana S. on Jul 3, 2018

Milk and choco is a terrible company who is obviously engaging in fraud. I order several items on may 31, 2018 (mc#113475). It took several weeks for the items to fact, I thought I would never receive them. Ultimately they did come and the quality of the clothing is truly awful...

New York Sports Club [NYSC] / unauthorized charges

Radka on Jul 1, 2018

I have been charged an annual fee even though I only joined for one month and my membership was cancelled the same day I joined (I was leaving the City for a few months). The manager told me it was a mistake and that I would get a refund. Instead of a refund, I have been charged another...

ymca atlantic ave Brooklyn, NY / my daughter was wrongfully terminated due to an employee wrongful accusation

Ceotasha Williams on Jun 29, 2018

My daughter started working at the YMCA on Atlantic Ave, Brooklyn, NY 6/25/2018. She was so excited to work at the program because she adores and loves children. I have never heard my child curse or use foul language, never my family members. I was born in the West Indies and with that, my...

Optimum / internet service and billing

BKLauryn on Jun 26, 2018

Optimum increased their internet service by $10 without any proper notification. When I reached out to customer service, they first hung up on me on the phone. Via the chat window, they kept telling me to look at page 2 of my bill. I explained I do paperless billing, and after 15 minutes, I...