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PayPal review: How PayPal froze my money without explanation – and why this should worry everyone ( 2 comments)

R
Author of the review
5:23 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Introduction:
As a certified accountant, I deal with financial compliance, transparency, and risk management every day. Trust is at the core of what I do – and I expect the same from the platforms I use to manage and receive payments.

That’s why I was shocked when PayPal, a company trusted by millions, suspended my account without warning and froze my funds for 180 days after receiving a single legitimate payment for commissioned artwork.

What followed was a surreal journey:
No clear explanation for the suspension
A generic response from customer service
Advice to “just make a new PayPal account with a different email”
Even one response in Turkish, which I had to translate using AI tools to understand
I was not flagged for fraud, nor did I violate any policy I was made aware of. The decision was “final,” and my only option was to wait 6 months — with no guarantee I’d even get my money back.
This is not just a personal inconvenience. This is systemic.
A quick search shows thousands of similar cases — artists, freelancers, small business owners — all locked out of their own earnings, often without cause, recourse, or even basic courtesy.
If a financial platform can:
Freeze your money
Give no clear reason
Offer no appeal process
And recommend you start over under a new identity...
…what kind of compliance is that?
What kind of protection does that offer to honest users?

As a financial professional, I find this unacceptable.
If this is how PayPal treats professionals who rely on their service, I can only imagine how vulnerable users are being handled. I cannot in good conscience continue to recommend PayPal to clients or peers until they seriously address these practices.

I will be filing a complaint with the relevant financial authorities, and I urge others who’ve faced similar treatment to do the same. This is not just bad customer service — it borders on financial misconduct.

To PayPal: fix this. And fast.
This may be a misunderstanding. If so, I expect a prompt resolution. But the way your system currently operates creates damage — reputational, emotional, and financial — to the very people who trust you with their livelihood.

Recommendation: Be warned about this company

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Q
Q
quackquack
Toronto, CA
1 comments
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May 25, 2025 6:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am experiencing the same treatment from PP. The only difference is that I have not transferred $$ from my bank to PP. Someone or some entity must slap their hands.

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Tiktim
Tiktim
US
4 comments
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Jan 08, 2026 2:36 pm EST

Complaintsboard are in cahoots with some of these platforms that are taking advantage of people and that's why they still manage to get those fake positive reviews, they also take down any reviews that seems to point to a way out of the issue with these companies, hence why I have employed this medium.
I have made it a point of duty to expose these fraudulent companies since I almost got. scammed.
I urge everyone facing difficulties with withdrawing their funds to reach out and take all, evidence to my Telegram channel:
channels: https://t.me/kevincostnerpvt002
They are a white grey hat with proprietary technology and knowledge on how to deal with cases such as unlawfully locked crypto accounts and withdrawal issues.
They will help you get your funds out!

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