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Jomashop
reviews & complaints
Jomashop
reviews & complaints

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42 complaints
3 resolved 39 unresolved

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Jomashop reviews & complaints

Jomashop complaints 42

S
Jun 11, 2021

Jomashop - Item been cancelled after purchase

Jomashop cancelled an order I paid for as they made an error in the listing. They refused to honor the price advertised. Unacceptable that such a huge reputable company does not honor their word and take responsibility for their mistake. Will never purchase from them and have made sure to inform anyone who asks the bad experience I had with them.

Desired outcome: Credit for watch i purchased

R
Apr 21, 2020

Jomashop - One ounce gold krugerrand failure to finish contract dishonorable

Not Honorable! I purchased a one-ounce gold South… I purchased a one-ounce gold South African krugerrand [1988] three weeks ago. Just after I placed the order, the spot price of gold fell by...

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T

Jomashop - Disappointed with the product

I placed an order for a moncler track jacket in December as it was on offer from £650 to £389 i think included postage costs aswell when it arrived after numerous weeks the item was held at a postage...

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C
Jan 28, 2020

Jomashop - email spam

In order to purchase something on their website, you need to open an account. This means you need to provide Jomashop with your email address. Once they obtain your address, Jomashop will spam you incessantly, forever. The unsubscribe button on the bottom of their emails will open a blank page on their website and do nothing. There is literally nothing you can do to stop receiving dozens of email per week once they get your address.

Jomashop - men's watch - arrived and stopped running in 10 days

I purchased a Frederique Constant watch. 10 days after arrival, it completely stopped running. I contacted them and sent it back at my cost. After 8 days I've heard nothing. They refuse to exchange it. Each day I call to check on the status a different person tells me the same stock answer, "it's being time tested". Well that would indicate it's running, right? The last time I called, I get a total d*ck that tells me its in for repairs and no further explanation, it's going to e 8 to 12 weeks. That's totally unacceptable, I own a NEW watch for 10 days and it's going to come back as a REFURB in 3 months.

I would not recommend them because if you have a problem with anything you buy from them, the will not stand behind it, and give you the runaround.

Jomashop - bad customer service, used product

I purchased a tissot watch in august 2019. When I opened the box, the watch looks used and I found a hair inside. I contacted customer service, "dee" took my case. She wasn't really helful and when I requested a refund, I didn't get a response until I wrote her that i'm going to dispute my charge to credit card company.

After all the hassles, I made sure with her that I get a full refund, and of course, I only got a partial refund. When I contacted "dee" again (few times), she never responded. I mean if she's not going to do her job, what is she getting paid for? I am never shopping at jomashop again.

how could you contact them? I called their customer service number it said that it is temporary closed and the chat bot is not available either. Could you tell me how to contact them?

B

Jomashop - seiko dive watch

I received my watch, but I never wore it because every time I tried winding it, it felt like it wasn't doing anything. I sent it back and it the return form, it said I could return it and get a different watch. I asked for the same watch with a different band. I called today and got a snotty attitude because the woman said it showed signs of wear. I never wore it as it wouldn't run for any length of time to wear it. I'm paying for a watch that was new and now I'm basically being called a liar.

J

Jomashop - customer service

The prices are good on most items...but you are gambling with not having a problem with your order. If you do, you may end up with someone like Rina who has the top 5 world's worst customer service. You will have to use email because they don't answer the phone and will disconnect the call if you hold for 30 minutes and they don't like what you say. Rina will respond to your email request every 3 days and then just give a short irrelevant answer that has nothing to do with your complaint and doesn't bother to look at the history. Shop elsewhere because it is too much of a risk if you have a problem with your order.

A
Apr 14, 2019

Jomashop - recent sunglass purchase from jomashop

Worst customer service and I had the worst experience with Jomashop.
I ordered a Marc Jacobs Aviator Sunglasses for my dad. They ended up sending me a cheap plastic ladies sunglasses. Is this a joke? When I called the customer service, they were very rude and were not even ready to listen or solve my problem. They hung up on me twice, the supervisor was not even willing to talk. What kind of service you guys offer? Customers are treated really bad here. If you want to do good as a company, you should first focus on providing quality service to the customers who trust and purchase from your website. Also, please rehire some goode customer service agents who are service oriented and have a right helpful attitude. Terrible service and will never order again.

D

Jomashop - awful customer service and shoddy products

Read completely for this is a true and honest review from someone that had very little good experience with this company. Sorry so long but there is a lot of good honest info contained in this review you should know about JS.com before buying.

I can't stress this more that if you have an issue with this company like I've had, see below, you should take the time and report them to the NY BBB and or the NY Attorney General like I did. I am sure if they get enough negative reports they will investigate the company and it's CS practices. Also take the time to read the negative reviews because you will see this is an on going issue with JSs CS. And defiantly do not believe a word that the responding employee/s will write in response to a negative review. I wrote the guy straight out and he completely ignored my email. Just Bad CS!

Also to be fair I do not believe JS sells fake items, just some sketchy products and then offer poor CS.

Jomashops' fail #1: Pre-owned Panerai Radiomer Black Seal watch; the display box was damaged and not recorded in the sale listing, strap was wrong from pictures in the listing, bad time keeping out of the box, stem and crown pulling out after five months and after 4-5 months wait, a week of trying to find out what was up with my watch and reporting them to the BBB and AG I was told it would not be fixed and was offered a shop credit.

I believe Jomashop got my watch back and because it was such a nice clean watch they fixed, relisted it and sold it. Because what else would they do with a beautiful $4000.00+ Panerai Luxury watch that just needed the stem replaced, throw it away, no? That service is easy and pretty inexpensive. I know this seeing I am friends with many jewelers and watch repair people. Then they pretty much made me take a store credit.

I felt because of my experience JS.com's customer service is so bad I did not want a credit but decided I would use it. Bad idea I should have filed a law suit against them to get my watch or money back.

After using some of my credit my next headaches started.

Jomashops' fail #2: JS shipped the items to the wrong address. This is about a 70/30 70% JS, 30% me seeing my info given should have been questioned when it was received wrong. The sales rep asked if my shipping address she provided was correct. My response was yes with what I thought was my address, yet my phone auto corrected and I did not notice. In this case the rep should have questioned that but she did not so the very expensive package got shipped wrong. Luckily I was able to have a local police officer meet me at the wrong address and retrieve the package without incident.

In this order I received a $500+ MontBlanc pen with bad ink and no option for JS to replace the ink. Also after a week of looking they could not find one of the items I had decided on. This is known to buyers whom have had a bad CS experience due to the same issue. JS often does not keep watches in their warehouse leaving the buyer not knowing if they will ever receive the watch they thought was available. As well the Charriol watch I picked was not as described and had water/condensation issues during it's first wear so back it went. That watch has a 10bar/100meter resistance rating so this makes Zero sense seeing it was never submerged into water. See next fail for CS out come for this issue.

Jomashops' fail #4: Charriol watch; watch had water/condensation under crystal after one wear in 4 days and never submerged. After two weeks in JS possession I was told the watch would not be warrantied due to damage to the case, of which was from tools and most positively happened in the two weeks they had it. I found out nothing was done to the watch until the day before I was called and told it was damaged and would not be warrantied. I have pictures of the damage and one of the tests that clearly shows the date it was tested. Never mind they only tested the watch at 3bar/30m, which is only a third of what the watch is rated. sketchy people. Why did they not test it to it's proper resistance pressure? Because they are horrible, sketchy people to deal with and a bunch of hacks.

After three weeks they sent the same watch back to me and that was that. Never mind ignoring my emails asking why they were sending a watch back that clearly was not tested correctly and had issues.

Over view; JS has good deals, that is if you get a good product and do not have to deal with JS CS. I am not the first and or will be the last that will encounter that which is too bad. It's easy for a company to brag millions of happy customers when the customers Never have to deal with the human element at the business. It's the after sale experience that matters for good CS. I have dealt with many companies CS's and never have I had such a bad experience like this.

Here are some awesome examples of proper and good CS. I own a motorcycle and when the after market exhaust failed, 5 years after the purchase, the company replaced a $500.00+ exhaust system free with no questions asked, proper CS. As well recently my trimmer blade failed and again it was replaced no questions asked. These are only two examples I have had with great and proper CS. Good companies will honor the customer way before themselves. As well good CS is taking care of the customer after a purchase. Well JS does not care about the after purchase CS and cares only about themselves and getting rid of their questionable product.

All in all if you choose to buy with JS keep your fingers crossed you never have to deal with the people that work for them, they are not on your side and could care less.

GOOD LUCK!

Jomashop - huge spammers

The spam sent from Jomashop.com is appalling. You can click unsubscribe using the link in their spam email but unfortunately, it doesn't actually unsubscribe you. They have even found ways to bypass my Gmail spam filter. You will get craploads of spam from these guys and won't be able to stop it! I have tried to get this resolved multiple times. I have called customer service but their hold times are also ridiculous. Beware!

A
Feb 08, 2019

Jomashop - review

I bought a $400 Montblanc pen on 12/19/2018 from Jomashop. Within 6 weeks, the piston housing was cracked and then the piston housing completely broke off. He used it a few times at his desk at home...

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R

Jomashop - service

I ordered end of July 2018 two Tissot mens watchs.
Today is 17 September 2018, and i still have not received them. When i email Jomashop, im told its on its way. I live in South Africa, and items from another company in the USA has already arrived and that order was placed weeks after my order with Jomashop.

I would DEFINITELY never purchase anything from them ever again

M
Dec 29, 2017

Jomashop - I was sent damaged goods and then told I had to pay for shipping for repair

Was travelling in the US and had the opportunity to take advantage of free shipping so I purchased a watch from the site and had it delivered to a friend's house while in the US. When I got home...

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Y
Dec 28, 2017

Jomashop - tissot prc 200 quartz blue dial sport men watch

Jomashop sells "grey market" watches! I bought nice Tissot watch with 2 years warranty. Actually, I received no paper with TISSOT Warranty, but I was told that warranty is provided by Jomashop. They...

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K
Dec 21, 2017

Jomashop - Don't buy anything from them

Ok, this is serious. Don't use this website unless you're ok with waiting forever and not receiving anything at all. I have been waiting for my watch to arrive for 7 months. Maybe I am the one who'...

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Z
Dec 10, 2017

Jomashop - watch repair

This is guaranteed my first snd last ever purchase from Jomashop... Bought an automatic TW Steel watch from yhem in April 2017. The movement stopped all of a sudden in August and I sent it back for a...

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R
Nov 03, 2017

Jomashop - raymond weil mother of pearls

On july 18th 2017, I purchased an watch from these crooks, my brother bought it in the past, so I decided to give them a try. What a deception! They sold me a defective watch, it's the 3rd time I sent this junk back, the second time they told me that if is not working properly I can send it back, they will check and if really defective they will replace with a new one. For my surprise today I called and they told me that nothing is wrong with my watch (I'm returning and spending money to return out of my craziness) and they will not replace the watch because they (Jomashop) will loose money! So it's ok to rip people off! As long as they make their profit! Also I return the watch a week and a half when I notice it wasn't working properly! They went on to tell me that I abused the watch, they have record that everytime I send it in it has marks of abuse! Therefore they will not replace the watch! Please I beg of all people out there! Do not buy from jomashop! They will screw you like they did me! Stop buying so we send a clear message to those [censor] that if no one buys from them, they will eventually close! It was an anniversary gift! Those motherf... S.

J
Oct 10, 2017

Jomashop - selling refurbished watches, not returning watch in 30 days for refund.

I bought an automatic watch for my wife. My wife wore it for two days and it stopped. I returned the watch within 7 days according to the 30-day policy. Jomashop would not refund the watch because...

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V
Sep 14, 2017

Jomashop - slow delivery

I was planning a vacation in the summer, so I ordered sunglasses for this occasion 2 months before the travel, thought it would be enough for them. They didn't arrive by the time of my travel and didn't arrive after I returned. They arrived within 2 weeks after my trip but I didn't really need them and unpacked them too late for returning them to the seller, unfortunately...

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