Rainbow Shops
reviews and complaints

For the price rainbow items, they work for me, I don't follow designer clothes, because to me they're overrated, since July I been buying online due to the Corona virus pandemic I think I purchased over 50 with on one piece to small. Thanks Rainbow for the affordable clothes and shoes

I love rainbow jeans and shirts. I love how thier shirts fit and come in multiple colors. When my package came open they were quick to address the problem and refund me. I ordered again, no issues and shipping was quick. I ABSOLUTELY LOVE RAINBOW SHOPS. I never had issues like other customers have said.

If you expect Gucci at Walmart prices do not shop at Rainbow. I have clothing from Rainbow that is 6 years old. Rainbow clothing will last if you take care of it, I. E. do not dry on high heat. Hang it up straight from the dryer. I LOVE RAINBOW! Take care of your clothes and they will make you a Fashionista

I ordered 4 items of clothing 1 size up then I normally wear and it all fit. Shipped in a resonable amount of time and very pleased with the product. Keep in mind you get what you pay for so don't be shocked meteral is thin and I wear a cammy under my tops, the leggings are equal to others. I was pleased and will order from them again. I do not know how well they handle problems, I did not have any. Recommend!

I ORDER ONLINE AT LAEST 3 TIMES A MONTH... THEY SEND IT WITH A RECEIPT... IM ABLE TO RETURN THE CLOTHES TO A STORE IF THEY DONT FIT,,, AND ITS NEVER A PROBLEM WITH THE RETURNS... ALSO,,, MY ORDER WAS TAMPERED WITH AND SOMEONE STOLE SOME ITEMS AND THEY REFUNDED ME FOR THOSE ITEMS... I LIKE RAINBOW CAUSE THEY HAVE CUTE CLOTHES AT A CHEAP PRICE,,, SHIPPING DOESN'T TAKE LONG... AND THEY'RE VERY HELPFUL WHEN PROBLEMS HAPPEN

I love this store so much any girl can go there to get clothing and with a good price. One day my mom didnt feel like washing so she had a few cash and took me to rainbow i saw the most cutest high wasted ripped jeans and a orange sure that says my favorite word... what? I know its kinda catchy im telling you and guess what the price was... 43.90 it was really good. You all should go there and if you do please wright a review so everyone will know how good this rainbow store is. LOVE YOU ALL

I read a lot of questionable reviews and was skeptical about ordering from this place... so I placed a small$20/30 order to see how it went. Mind you, I literally live in the middle of nowhere and didn't expect to receive my order. But to my delight not only did I receive my order but it was fantastic! I did pay for expedited shipping and it came 2 days later than it should have but to be fair it was memorial day weekend. I will be placing a larger order with rainbow shops this week for work out gear. I'm plus size and people have no idea of the struggles to find cute clothes for us larger ladies, I'm so excited!

So I'll be quite frankly honest, upon reading previous customer's "horror stories" of spending money on online orders and either getting the order months later or not receiving all articles purchased or damaged, I was incredibly worried about my own purchase.
I just spent a decent amount of money on a lot of clothes, and I feared that I was either going to never receive my order, the articles would be damaged, or pieces would be missing. A few days after placing my order, to my dismay, I receive an email stating that one of my items could not be fulfilled, therefore I would not be charged for it and it would not come. As with anyone, this raised great concern, having read previous customer's experiences, and I feared for the worst.
Alas, a couples days later my tracking number was sent and then some time after that my order arrived. To say the least, I am incredibly happy with my purchase, the clothes are well-made for a great price (got everything clearance price), and the shipping was prompt and well-packaged.
While some customers may have had a less than enjoyable online shopping experience, I myself and very happy with my purchase from Rainbow Shops.

I went into your store and found about 10 dresses I liked. Wasn't sure on what size to pick since they looked like they may run small. So, I picked two sizes. I found your dressing rooms locked. I asked Operator 1751CC (who would not give me her name) to please unlock a dressing room door. She replied with "I can't. Store policy because of COVID, dressing rooms are still not open. My reply was, ALL other stores I have been in have their dressing room open. Her response, is Corporate says no.

I then asked her what the return policy is and she said it was 7 days to return. I was not happy with that since I wouldn't be able to come to your store for a couple of weeks. With that, I chose 4 dresses from the 10 dresses I wanted to purchase. 2 in one size and 2 in a larger size in the hopes that one of the sizes would fit me. I purchased the items with Operator 1751CC, who had quite a chip on her shoulder. (A friend of mine was with me and noted to me her"I don't want to be here attitude".) Anyway, with knowing that ALL of the other stores I frequent when I shop have their dressing rooms open, I took my purchase to another store, and tried them on in their dressing room. To my utter dismay, the dresses I chose were way too small even though I chose larger sizes.

My friend and I enjoyed some time browsing other stores in the Plaza before we headed back to your store so I could return ALL the dresses I purchased. Operator 1751CC was behind the counter and ROLLED her eyes at the sight of me approaching. She DID NOT, at any point acknowledge me, or ask what she could do for me. I then told her I was returning my purchases. She said nothing. She then hands me a small, photo copied piece of paper, to fill out with my private information. Such as name, address, phone number and email. I expressed to her that I just purchased these and was not comfortable in providing this information on a piece of paper that anyone can see, since it's my information. Her response was, it's store policy for The Return Report. I said I would be happy to just verbally tell her so she can type it into the computer. She said nothing and went to, who I thought was her supervisor. This individual came to me and said the same thing. I needed to fill it out. Reluctantly, I did. In the process of doing so, I commented that I would not be shopping at this store and will advise my friends of the same since shopping is not a pleasure there. No dressing rooms and a small window of time to return makes it difficult for working people. As she is typing my information, her response was to"STOP WHAT SHE WAS DOING, CLAP HER HANDS, AND say THANK GOD FOR THAT". I was taken aback by this and asked her what that reaction and comment was for. She said,"BECAUSE YOU WON'T BE SHOPPING HERE AGAIN". Needless to say I was shocked by this ABUSE and CUSTOMER DISRESPECT. I then asked to speak to the manager. Assuming the other girl was the manager, guess she was not. Operator 1751CC said SHE WAS A MANAGER. That statement nearly knocked me to the floor.

I will tell you, that if I owned a quant little shop like Rainbow, I would FIRE HER ASSETS! DOES CORPORATE TRAIN THEIR STAFF ON CUSTOMER RELATIONS IN HOW TO TREAT A POTENTIAL BUYER? There were several shoppers in the store that witnessed this incident, and some actually left the store. Others seemed to be in disbelief. I don't know if they stayed and purchased anything, but I did inform some that you can't try on clothes and to return items you only have 7 days otherwise you get a store credit that you most likely won't use if you have to deal with Operator 1751CC.

I would like to know that this incident is going on file and Operator 1751CC is reprimanded for"Customer Abuse and Disrespect". Until I receive a response and an apology from your company, myself and my shopping buddy will never step foot through those doors again. We will also give a poor rating to our fellow shop-a - holics to go to Rainbow. Also, we are both prepared to report this incident to the BBB if I do not hear back from you. I expect a response ASAP, like your return policy.

I'm disabled so getting out for me isn't always easy that's why I do 100% of my shopping online several times per week. Upon attempting to return online purchases at a Rainbow shop location the manager insisted that their store had a 7-day return policy should customer want cash payment and that my only option was in-store credit. I told her that wasn't true, that it's a 30-day return policy and that I don't want cash but for my credit card to be refunded. She refused, I left and the following day I called customer service. Customer Service stated that the manager was incorrect and that she herself hates when the store employees give out wrong information and she apologized to me for the clerk/manager's actions. Customer Service then instructed me to return to the store, explain the return policy to the manager and show the manager the back of my order slips that detailed their policy; also the representative instructed me to call Customer Service department back while in store should the manager continue to refuse to accept return under the correct policy.

So, I returned a couple of days later and instructed my son to record the interaction because I felt that the manager was going to give me a hard time and I knew that if I was being recorded as well that I would control responding negatively according to the manager's disrespectful attitude and behavior. Needless to say, the same manager gave me the same response, I told her she was incorrect and showed her the return policy on the back of my order form and she still insisted that she was right, that she's been telling customers about the return policy there for a long time and that even on the back of their receipts printed out after purchases that the return policy states "7-days". I said to her that just because the receipts states that, that doesn't mean it's correct information and that I'm going to call customer service so that she can hear/speak with them and she replied, "Go ahead but it's not going to make a difference or change anything."

I called customer service and as I explained the situation the manager leaves the counter as if she didn't want to hear what the representative had to say about the return policy. The manager then reacts to my son recording the incident by saying: Oh, he's recording me! He's recording me! Who does that!

I replied, "Who gives out incorrect information?" She then tells my son to stop recording and we refused so she instructed another employee to call security on my son. By this time several more employees surround the checkout counter, a few of which kept interjecting while the customer service rep on my speaker phone gave the store policy. The manager continues to respond negatively to my son and he respond back to her that he wasn't doing anything wrong nor being disrespectful and that she was acting a little bit extra. She then was told by another employee to go to the back and calm down. Another older employee asked my son to walk away with them and I instructed my son to stay by my side.

Another older employee whom stood by the counter beside me the entire time thought it was necessary to chastise our 20yr old son by telling him that he shouldn't have been disrespectful to the manager because she has sons too and that Black young men are getting into trouble, etc. I ask how was he being disrespectful because he didn't curse nor call her names? The lady contined to talk, not answering my question so I asked twice exactly what did he say that was disrespectful? She never responded even when our son asked her the same question; instead she continued to chastise him.

They still refused to acknowledge the customer service rep nor the policy on the back of my order form, telling me to come back a THIRD TIME when the District Manager would be available! I refused whilst the customer service rep continued to explain over and over Rainbow's return policy. Finally an employee called the District Manager, placed her on the speaker phone and the District Manager reiterated THREE times EXACTLY what the customer service rep and I both explained to them several times.

Needless to say, another manager came from another store at the shopping complex and refunded my card accordingly. There was this employee named Ashley whom were courteous to me the entire time we were there (about 20-25min). Ashley apologized several times while the manager that was rude NEVER apologized nor acknowledged she was wrong about the return policy. She was more concerned about the video being placed on social media and about being right rather than providing exceptional customer service.

I've never experienced anything like this whenever I've made business or consumer transactions. This was an awful, unprofessional, unforgettable experience in which I hope to never experience again.

Today I was shopping at the Rainbow store on N Congress ave,Palm Springs,Florida.I was with my 2 years old son, I was on my way to pay,and my son took something that was on exhibition , and this women told me That is not a toy, I told her that I will pay for it if he brake's it and she told me I hope so, in a very rude and nasty way,after that, I went to the cashier and she was pretending to fixing some clothes, and I asked the cashier Who the supervisor was, and he said that was her.I told him that if I'm paying for some product, nobady cares If I wanted used it as a toy, that person started to yelling at me that she did'nt say nathing wrong to me, if my kid it's rude, if Im raising a rude kid that its not her problem.The cashier and the other lady heard everything, also the other People at the store.

I was at rainbow on Elvis Presley, in Memphis tn. The employee and a women in glasses at the counter was rude when I explained that I saw a spider in a item bag I picked up. I was then told I could kill it and then I placed the item on the counter because I was afraid for others with the unknown spider. She then knocked it off and proceeded to be even ruder. Overall did not care for customers

I have been trying to purchase a particular pair of earrings

I have been to two different stores and I was denied being able to them because they were holding them for a customer or a I want these earrings and I believe someone should help me find them the associates were rude I got into a heated argument with the associate and told my daughter and I [censored] us the associate at the other store denied me the availability to purchase the earrings

So I ordered 2 jackets and 2 shirts for my daughter. So the items were delivered to the wrong address so I called fedex first who said I needed to call the sender which is rainbow. They stated it would have to be a investigation and to call back Friday. Well today is Friday July 21, 2023 it was approximately 1:37 pm Rebecca had an attitude because fedex said that only the sender could change the address on the shipment but I was told that the shipment was delivered to the right address according to fedex and that when they say that I will not be able to get a refund next time in which somebody changed my address.

I live in Southaven Ms and visited the Rainbow in the shopping mall off of Goodman. I understand COVID was devastating for many people but most places/restaurants have started back normal operations. Needless to say, Rainbow's dressing rooms are still closed due to COVID. I feel this is a huge inconvenience when you are trying to shop for clothes without having the opportunity to try them on before leaving the store. I purchased a few dresses and got home and but of course they don't fit like I want them to. Nevertheless, I have to return them. Come to find out the lady at the counter did not give me my receipt. So I guess this means store credit. LAST TIME SHOPPING AT RAINBOW!

I

I should have filed this complaint a few years back. The reason I did not bother is because of how terrible the customer service was I just knew there had to been several complaints already. The employees were so unprofessional talking about fights they had been in I think when they were younger. These women were so loud and obnoxious I seriously could not understand how they even got hired. I just knew this problem. Would be addressed by management t so me leaving a complaint would have a negative impact on the store that I truly believed would be able to recover and continue with more appropriate employees. A few months later I stop in there and I could not believe my eyes and ears. These young ladies were acting like they were at a club or a cook out. Just partying. I was in disbelief. I made up my mind I just would never shop there again. Even though I will not shop inthat store I do shop in stores around it and have no choice but to still hear their employees carry on like they ra couple kids. Out front of the store they stand smoking 🚬 cigarettes yelling and laughing so loud . It could not tell u how many tines I've seen people pull up and pull away quickly or go inside only to go back out as fast as they went in. I don't understand how they are still in business. These girls will stare you up and down giving you a nasty look. I would never recommend that store to anyone. Some people not only would feel intimidated but down right scared .

First there customer service sucks, had a attitude cause there card machine was not refunding on my card and tried to blame my card when I told them its the machine. I ask to use the other the other machine because I didnt want to kep swipong my card. Use the other machine on first try and refund was successful. So one of your card machine do not refund money and please have employees with manners when they are wrong to admit when they are in correct.

I brought some items and was told I couldn’t try it on, but take it home try it on and as long as the tags on it I can return it. Today marks the 3rd day that I’ve tried to return the items and they had no cash, but she explained to me that she had $100 in her drawer. My return was less than that. She would not give me my money back because she had to save it for other customers. I would like to be contacted as soon as number [protected]

Hello my name is Tina

I went to Rainbows store# 01405 in Colorado Mills Mall. I saw some black shorts on clearance the tag said $3.00. When I went to the register to purchase them I was informed that they were coming up as $7.00. They asked me if I still wanted them and I was like the tag says $3.00 and they told me that customer's change the prices and they said that's not their fault. I informed them that it wasn't my fault either. So they gentleman said if I can't afford them that I shouldn't be shopping there. I told him that he didn't have to be rude and he told me you don't have to be rude either [censored]. I told excuse me you are you calling a [censored] that's wrong and he just continued say rude stuff. I apologize he pushed my buttons and I called him a gay boy. So there were 3 people working 1 gentlemen and 2 females. So it was the gentlemen and the shorter female that were real rude. I asked for their names and I was told I don't need them. To me that's very unprofessional. Please feel free to call me [protected]

At around 8:40 on february 4th I was walking to the rainbow on flatbush and tilden as soon I reached the door they were already closed I knocked the door and the guy working by the door said it’s not me but I said its not 9:00 yet he didnt care and kept doing what he was doing at least that could have been gandled a different way I just thought that was rude.