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Telecommunications Complaints

Mobicel / Mobicel Pure Plus

Bolt Frost on Nov 16, 2018

MobicelThe phone is android 7.0 but it still doesn't support other apks, you should really make a software update for the phone. The phone has a lag when ever I use the internet and when I play online gaming too. So please make a software update for the Mobicel Pure Plus .I don't want to buy... / My account issue

Toktam on Nov 16, 2018

I can't send or receive any message in twoo. My account is I have deleted many mesaages if there is any limiti in inbox. I have some freinds there that I don't have any other way to ocntact with them. I need my account being available ASAP. Please answer me why is thi...

Cell C / Bad customer service

Tshegofatso boikanyo on Nov 16, 2018

I called customer service for I have a top up contract ...when I recharge it allows me but unable to make phone calls as it says insufficient funds...I spoke to the first agent who said everything appears to be fine its a technical transeferd to the technical team...

Maxis Centre Sunway Pyramid / 2 lady staffs bad services towards customer, they work at counter no 1 and 2 at 9.30 p.m. yesterday (15.11.2018)

Gillam on Nov 15, 2018

Maxis Centre Sunway PyramidAs you can refer to the photo I uploaded where I have received the message at 8.39 p.m. and there were 8 tickets ahead of me. I have waited almost an hour for my turn but my number were not call out and appear on the screen. As I heard from one of the staff mentioned that their system or...

Telkom SA SOC / unlimited homedsl1

anlez on Nov 15, 2018

Account no [protected] This service was not active since April 2018. We have move from this address March 2018 and did requested Telkom to move the line. We still waiting. I will not pay for a service that Telkom don't deliver. I sent a lot of email and was in their offices at Garden Route Mall...

Telkom SA SOC / landline faulty - dead more than weeks

Roneljacobs on Nov 15, 2018

My mom and dad is sitting without a phone for 3 weeks, they are old and they need a phone and also need to be contactable. I am angry no reply from Telkom really this is unacceptable. NO MOVEMENT FROM TELKOM IN PROGRESS IN PROGRESS ALL THEY SAY AT THE CALL CENTRE. NO assistants : at all...

Telkom SA SOC / no internet service, no help

Sankara_ra on Nov 15, 2018

REF: F272246 Telephone: [protected] Address: 7 Erna Street, Observatory November 15, 2018 Telkom Customer Complaint To whom it may concern, On Wednesday the 7th of November, 2018, our internet connection was lost at 7 Erna Street, Observatory. It is Thursday the 15th of November, 2018 and we...

Frontier Communications Corporation / cancellation of my account

I am hurt on Nov 14, 2018

I was not able to cancel my account because I did not have a pin number. I offered to give them my Social Security number Birth date send a copy of my License they did not cancel my account and had to wait a week to get it by mail. When I called to cancel they gave me the run around waited...

iPlum App / customer service, billing

iPlum AppThis is one of the worst companies I've ever dealt with. Issue after issue and bad customer service. There is no phone number to reach anyone. They communicate by email. Even when you email them, they basically answer short and send FAQ links. I recently downgraded my plan and wa...

Vodacom / porting of fixed lines

Janusz Boryna on Nov 14, 2018

Good Day I apply for porting of Telkom lines in September. On the 7 of November, Vodacom port the lines ( according to Telkom) without informing me, and from that day my bussiness, has no telephone service. I contact 082 1904, few times without any assistance. When are you going to fix the...

Telkom SA SOC / lte uncapped speeds

Glennjohn on Nov 13, 2018

The speed of my 10 meg uncapped LTE service ( [protected]) drops to below 4 meg during peak times ( after 6 pm on week days and on weekend afternoons). The causes continuous buffering when streaming Netflix or dstvnow during peak times. The reason I opted for this contract was so that I can...

Maxis Communications / home fiber & phone

Lee_1010 on Nov 13, 2018

Maxis CommunicationsI had face numerous times of unstable connection issue and tried to contact your customer service line, guess what? I waited over 30mins and nobody picking up my calls, i tried few times for couple of days and never there is any agent picking up!!! Your number is trash, i will have to alway...

Vodacom / unauthorized charges on my account

Rindie Swanepoel on Nov 13, 2018

On the 2nd Of November, VODACOM DECIDED to change my one contract to a pre-paid. I HAVE NOT ASKED FOR THIS NOR DID I AUTHORIZED THIS. I am still waiting for proof from VODACOM who did this! But that "person" is "dead" - nobody wants to own up!!! a week later the contract was re-instate. After...

Telkom SA SOC / landline

Deidré on Nov 13, 2018

My mom and sisterlives in Ballito [protected] or [protected] They have been without a service for 3 weeks now already Complaint section useless Website useless Only robots with no real answers... Option 1 or2 etc Despite escalation no response ABSOLUTELY Unhelpful website Cannot talk to...

DU / my number [protected] (no service from last 6 days)

Garvikkkkkkkkkkkkkkkkk on Nov 12, 2018

I port my number postpaid to prepaid... my network gone out from [protected] till 12.00 am to till now [protected].15 am..., after make soo many complain last 3-4 days to custmore care n du offices ... they says everytime wait 24 hours... I have only one number for business and personal...

Telkom SA SOC / adsl application order nr 310554179a rejected due to infrastructure

BennieTelkom on Nov 10, 2018

ADSL Application Order nr 310554179A Dated Oct 2018 rejected due to infrastructure (Benoni Gauteng) Application was approved, but then cancelled due to no "Leads" available. Pre-existing infrastructure was destroyed, but could be restored with minimal cost. Just one Pole and few meters of...

NetOne International / telecommunications

fadly barsoum on Nov 8, 2018

i have an accountwith net one international for 26.94 $ To be used towards my long distance phonecalls.i canot reach them .on cust tomer service phone number [protected]. nor their access number [protected]. They were very dishonest when calculating the n number of minutes i used on...

Telkom SA SOC / over charged on my account [protected]

Justin Botha on Nov 8, 2018

I have additional addons on my account that I have not requested. I have ref number [protected] & [protected]. I have been over charged from June 2018 until now and my bill is running up instead of remaining at the 600 I initially agreed on for the 4mbps per month. I have visited Telkom Carnival...

BBG Communications / call charges and communication

Peterrobbo on Nov 6, 2018

I had to use a payphone in Merseyside England and did not have any change, I used my debit card. The number rang but was not connected. Later that afternoon I received a text message from my bank saying I had been charged £6. I've rang the bbg office today and I have been told I have to...

Telkom / cancellation of accounts

TracyLeeSA on Nov 5, 2018

I am appalled at the service I have received from Telkom. In fact, I have received no service at all. I am at my wits end. I have cancelled my accounts with Telkom every month since April 2018. I have emailed, been in store, called, completed the online cancellation process. I have received...