Telecommunications Complaints

I have numerous service interruptions with my service with PLDT. I contact you guys 3-4 times a week to get a good internet connection, apparently, no one can ever explain why is our service always fluctuate. I work from home since August of 2016, last March 2017 I lost my job because we...

Last August 15 I called the hotline for assistance regarding my gosakto subscription. Knowing that I haven't consumed all my data I asked the agent named Steph why does my data became 0mb. And after more than or less than 40 mins. She finally told me that she will sibmit a report to It to...

I had two post paid account of vodafone. One account I close January 2017 and I get main notification for refund amount on 12th Jan but I did not get cheque, So I complain it on Vodafone care office, they send once mail to his senior and billing department then also I did not get cheque so...

Hi Please refer to the email trail below Hi In reference to previous references 20984236 and 173540003 and 172505552 and the emails below. This has now dragged on for weeks and no resolution or answers. Please advise soonest else I will cancel my account and source with providers who wish to...

Last saturday the 12th of august I called into coles at glendale to purchase a few items which included a phone recharge for my 12 year old son's phone, after I came home I put his recharge aside till sunday night so I could recharge his phone to give him credit for the month as I refuse...

Report Ref. #: 22306767 created July 27 problem with no internet connection not resolve 20 days and counting of doing 177 hotline followups they always say they will coordinate with support team yet still no technical visit and no assigned technician, no calls or updates from them, we're...

Dear Sir/Madam, I am writing to you in response to 1-91438621781 and further complaints. I have received email from DU on the 14th of August 2017 and it did not answer my questions in the email I sent on the 12th of August 2017. 1, A date when you will return my money from the first...

Good day, Please assist urgently. The following account has been closed last year October and we are still receiving account overdue bills from telkom. I have reported it a few times. Dispute reference number 28248233. I can provide account settlement invoice and closure application submitted...

Good Day! I am Geralyn Exiomo, one of your Customers. I would like to inform you guys that your service is not good! We are paying you P1740.00 to be exact every month but we only get super slow internet connection, worst thing is we experienced no internet connection for almost 3 days last...

I have called Verizon and T-Mobile about this several times. I HAD to switch to Verizon for work. Verizon said specifically, that they would send me a prepaid card with my bill on it. I have called them about it many times and they say they have sent it. I am awaiting it in the mail. The...

I am Fred Tietbohl, 390 Eaton Street, Green lake WI 54941. About two days ago a power leak started on the line behind my house. It is in the immediate area within several blocks vicinity as I have walked the line with a portable radio. All is clear outside this area. All AM and shortwave...

Hi, On 9th of this month @ 9.02 pm I called du customer care . The reason behind this was that, I was on an Emirati plan where I will receive 600 national minutes and 1 +5 GB, that is 6 GB data. Since my data was over I called your customer care from my number 0552552395 and it was a lady...

I applied for a telephone line and uncapped WiFi 3 months ago first the address was incorrect and a technician came to my house twice to tell me that the address given by telkom was incorrect information i had to go to the store and rectify the mistake thereafter another problem arose...

I have applied during July 2017 for the Smart Office Data Plan at Telkom. The application was sent to 4 different peaple during the time the contract was on special offer. One person acknowledge receipt without a reference number. I receive no feedback since my 1st application on 12 July...

I still dont understand why i should keep going to du offices four times aweek taking my emirates ID which i know is the official thing any company ask to verify and register my sim card but its 7days now and my simcard is blocked.even if i call the said customer service they dont talk and...

My landline has been down since the 2nd of July 2017, this will also include my Internet. I have called Telkom over several times to have the matter fixed, this excludes the four times I have been in store and messaged their Facebook page to enquire about the service delivery. The response I...

Our company has recently moved offices, 1 month before we moved, we sent letters to Telkom requesting our fiber line to be moved. We where told that it won't be a problem, we waited 60 days, only to find out that there is no infrastructure for Fiber at the new office. So we decided to...

Ticket MWB3515474 - Account No: 10303148 I am very unhappy with the service we received from MWEB Sales team. I requested our line to be upgraded from a 4mbps line to a 8mbps line on the 21 April 2017 and to date still not been done. I then called MWEB and held on for 10 minutes and wa...

never ever go for airtel cheap & un treatable fraud company On 24/25 June 2017 one of your person came to my office to collect my documents aadhar & photo to port my number from reliance to Airtel. & told to me number will be activated by 28th June 2017. He gave me one Airtel...

I had a Telkom mobile contract since Telkom mobile opened their mobile department. Since then I had to huge problems first was with my contact from 2014-2016 the contract was set for 27 months. Then i was billed for it as well. Now with this contact 2016-2018 I have never ever got one...