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Telecommunications Complaints

Duke Energy / customer service

Ch
chrisann4 on Sep 18, 2018

duke energy and its customer care agents arent professional and dont handle customers well i spoke with 4 different people today which none of them were helpful or courteous instead all had attidutes from hell and none of them had a superior or supervisor all were supervisors without...

Airnex Communications / Long distance services

Ye
Yelena Kopisarova on Sep 18, 2018

I want to cancel services with you ASAP, but cant reach yo for 7 days already ! The phone number, that you provide online or on my bill is not legitimate!!! Please call me ASAP at [protected]. My account number is 247643!!! My name is Yelena Kopisarova. I got a bill from Airnex...

Glocell / trying to make payment / get some response from glocell

An
Andrew.Bell on Sep 18, 2018

I have been trying to contact Glocell via email for months now. The company has not allocated payments to my account and i want to cancel the contract but cannot get through on the phone and no replies to emails. I need a recon of the account so that i can see payments made are allocated...

Direct TV / customer service dept

Ju
Julia Deck on Sep 17, 2018

I had called Direct TH's customer service dept. on August 10, approximately, yo order a new mini Genie for my upstairs bonus room. I asked the representative several times if there was going to be a charge for the acquisition of the new box, and was there any installation fee. I was told...

ATT Uverse / uverse

Do
Donna Kay Smith on Sep 17, 2018

This account, while in my name, was an account for phone, fax, and internet service for my husband's business. He is the owner of a small business of which he is the only employee and for which I handle the books and company service records. In August, prior to his closing one office and moving...

Red ONE Network / refund not received

Eb
ebj198 on Sep 17, 2018

I have used Redone more than 1 years. It's good and everything was fine and perfect but now before i terminated my number because i have others number used Redone also i have overpaid my bill. The person in charge at my place said if i terminated 1 August that's mean my bill already...

FreedomPop / phone service, charges

Ak
Akber Alwani on Sep 16, 2018

I recently acquire Freedompop service and once I found it is not to the standard I converted to their FREE LTE plan, being unaware they charge me $20 for one SIM and charge total $40 for 2. Then found out apart from that they charged me additional $3.99 for some service and I cancelled...

DU / phone suspension

Me
Med Seghair on Sep 16, 2018

I have the number +[protected], im now residing in Kuwait for a job, after being in Dubai for 6 years, I still use my UAE credit cart as a resident of Kuwait (temporary) I cannot be having a Emirates ID, but I have a valid passport, I was surprised that DU, just suspended my phone, and cashed...

Vodacom / sim swap

El
ElizahKnipe on Sep 15, 2018

My son was hijacked last week friday and they took his phone. I stopped his phone and went to vodacom later that day to buy a phone and do a sim swop. First the swop was not done whilst in store, then after going báck they "couldn't" do it till the next day as I did an upgrade, then the...

Vodacom / software update

Do
Dot101 on Sep 15, 2018

How in the hell do yiu get from a cracked screen to a software update? JUST because my cell's screen is cracked I need to pay for a SOFTWARE upgrade. Screen = hardware? Google play is not cracked how can this be influenced by HARDWARE??????!!! Vodacom steals our money this way. Id rather...

Vodacom / upgrade promise not met

Ka
Kazwags on Sep 14, 2018

I went to Vodacom in Beacon Bay to upgrade my contract. I enquired about the apple watch and the iPhone 6, there was a special request made to find out if they could bundle this deal for me. To my surprise a hour later I was phoned and told yes, Vodacom would do a special deal for me. It...

Globe Telecom / billing for temporary disconnection

Da
Danny Stengele on Sep 13, 2018

Globe TelecomWhen we installed Globe line for P1299.00 a month, the sales agaent said, that we can ask for temporary disconnection if we go abroad. Now we are back. The bill is more than P5200.00!!! After visiting the Globe Office at Robinsons, the lady called the billing section and asked to review the...

Century Link / refusal to return overpayment

Di
Dive54 on Sep 13, 2018

In an effort to avoid missing a payment over several years I added additional amounts to my monthly payment. In June I cancelled my service because of poor service and had a credit of over $500.00. Century Link refuses to return the money unless I prove they received it . They are...

Vodacom / vodacom data and airtime

Be
Ben Buys on Sep 13, 2018

Hi, Vodacom does not inform customers of data thats left. You use your data and when you want to make a call, your airtime is also finished. 500mb data and R145 airtime gone in less than 3 days. We need this investigated please. I use 500mb in 15 days + but this month on the 6th my data...

Vodacom / accounts scam

He
hedrick on Sep 12, 2018

Good day My Name is Hendrick account number I2987303. i have a very big problem with vodacom. i had a contract phone with vodacom i cancelled my contact and i even emailed them to cancelled it then they told me in 2016 that i am owing R5000. to close the account which i agree that i need to...

Vodacom / billing/accounts

Ll
LLatham on Sep 12, 2018

Vodacom harasses me with phone calls and messages to say my account is in arrears which it is not. I have repeated calls all day into the late hours of the evening to 5 different numbers. I have everything paid every month. Not one person in accounts is willing to stop these calls or even...

The Antenna Farm / customer service

Ry
RyanThomas on Sep 10, 2018

The Antenna FarmOn 9/1 I purchased a Laird Technologies ETRA1440 antenna. It arrived defective. I emailed the company about advance-sending a replacement, because I couldn't find return/exchange information anywhere on the site. I received this email, which I found quite rude: "Just click on "returns" at...

Bell Canada / billing - been overcharged

Ra
Ravi Rawlani on Sep 10, 2018

Account no - [protected] Why is my Bill amount 163.49, I am absolutely tired of following up and speaking to you agents. I have temporarily stopped my TV and Phone services and my bill should not be more than CAD 43.49 from July 1, please see communications below. Also I went through...

Cricket Wireless / service

Sp
spcreese on Sep 10, 2018

Mr. Jordan, My name is Rory Reese. I am new to the area and here in the Zanesville cricket store with my brother in law trying to get new service for my wife and I. Unfortunately this has proven to not be an easy task. The lady working here has been very helpful. However it is the parties I...

TDS Telecommunications / land line not working and unable to contact anyone at tds

Os
oscar Seibel on Sep 10, 2018

Last Friday we noticed we were not receiving calls and our phone was not working. We were not receiving calls and no dial tone. I looked at my bill and called "other inquiries" [protected] for repair service. When I finally got thru the computer they message said you were already aware of...