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Telecommunications Complaints

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SingTel / Singapore Telecommunications / Recontract

stee456 on Mar 23, 2018
HI, I have called to the sales toll free line and enquire the recontracting. It has been a very frustrating experience when he has to make me on hold for questions that I asked, e.g. "will I get a new modem" etc. When I asked to speak to the supervisor, it was 'rejected' and keep making me...

Telkom SA SOC / landline not working due to telkom poll collapsed in my yard

Langley D on Mar 23, 2018
3 March 2018 I logged a fault 22635067 landline not working and Telkom poll fell over in my yard on the neighbor's roof. I am phoning daily to follow up on my own expense from my cell phone I was given technical error number 10906777 and promised that the technical team will come to my...

Neotel / incorrect account details for previous property owner

Randall Afrikander on Mar 23, 2018
hi in Feb 2018 we bought a property and are receiving post for a business that has left the premises over 3 years ago a. we have contacted Neotel to correct their billing information and not waste paper sending countless documents to us . Neotel has the audacity to tell us to track down...

Tata Docomo / puk code of sim

nirbhay1976 on Mar 22, 2018
one of my sim card -8603112993 is locked . i need its PUK code to unlock the sim. several times i called customer care from other docomo number but each time it said " all representatives are busy" and call disconnected. i dint know what to do. pls provide PUK for my sim no -...

Telkom SA SOC / telkom data contract complaint

Mawillie on Mar 21, 2018
In August 2017 I took a monthly (10GB day plus 10GB night) data contract with Telkom. All was good till the month of March 2018. Within the first 3 days of the month all the daytime 10GB data was gone. I called Telkom on the 4th of March to inquire about the data and I was told that the...

Rogers / i'm complaint about rogers bad service

Roseyang on Mar 20, 2018
My account number is 774588776. I got rogers internet on Aug 4th, 2017 and one year free but on February I received a bill with $177.27 in Tv and homephone which I haven't used. I called customer service and they told me I was installed tv, internet and homephone. I told them I didn't use...

Globe Telecom / overpayment

Sydney Reyes on Mar 20, 2018
On feb 23, 2018, I made an overpayment to globe amounting to p10, 000.00. I am supposed to pay only p1, 499.00. After less than an hour, I called globe and advised them that I made an overpayment and requested, thereafter, for a refund. I created an email request for our proper...

+Serv / hopeless waiting time

Grace Sim on Mar 20, 2018
+ServThis the 2nd time I at at +Serv at Orchard Central to collect my router. I renewed my Internet contract last week and came to collect my router. My waiting que says estimated time is 3hr and I have to leave cos I have another appointment. Today I returned to a larger crowd with an...

Telkom SA SOC / adsl order

Gerhard Janse van Vuuren on Mar 17, 2018
I have palce an order on 12 February 2018 and to date (17 March 2018) have not received my order. there have now been 2 dishonored appointments, Namely 20 February 2018 and 15 March 2018. I have made several calls to 10213 with no commitments to undertakings made and no assistance. Even...

Netflix / service

Bob H2359 on Mar 17, 2018
After viewing a couple of shows consecutively Netflix won't load the selected show and displays an error code, "call customer service and mention this code". Techs walk me through everything I've said I've already tried to resolve the issue. Results are the same. Can't use the service. To...

Telkom SA SOC / faulty fibre line and telephone

TomEllis on Mar 16, 2018
A Telkom technician, worked in the manhole in front of my house on Saturday the 10th of March 2018, after he left I noticed my Fibre line was down, and immediately logged a call with Telkom at 10210. It is a week further, and only promise upon promise upon promise, and not resolution to the problem. Can this be resolved asap...I pay for this service!!!

Telkom SA SOC / billing issue

DDickson on Mar 16, 2018
Good Morning Anastasia I trust this email finds you well. I have been experiencing continuous billing issues since I have joined with Telkom as my choice of service provider. I would like to inform you that I have attempted to try and resolve some of these issues by engaging with the...

Mediacom Communications / MediacomCable.com / services

Itslynn62 on Mar 15, 2018
I am disappointed with my decision that I made to connect with Mediacom. Since I've had their services, all it has been is headaches. The staff is unprofessional and the monthly visits from their tech. The services were NO SERVICES at all. They misrepresent their products and service. I...

Bharti Airtel / postpaid

Asad10 on Mar 15, 2018
Am using Airtel Postpaid number 9738528441 from the past 4-5 years, few days back, Suddenly my postpaid was converted in prepaid without prior notice, and I was unable to make or receive calls/SMS/Data. I called up customer care, and they resolved it back, but the outgoing is still not...

Telkom SA SOC / telkom line and service received at call centre

Janna Brown on Mar 15, 2018
Line not working: Phone nr 0116648981 Fault nr: 114CRZ170218 Excalation nr : 1081974 Fault nr: 18382 This line is out of service for more than a month every time we have different stories. Now your call center manager stated that the cable will not be restored we must go cordless. Well this i...

Philippine Long Distance Telephone [PLDT] / pldt line and dsl internet connection

johncl on Mar 14, 2018
Philippine Long Distance Telephone [PLDT]14 March 2018 PLDT Ramon Cojuangco Building 7895 Makati Ave. corner Dela Rosa St. Makati City To whom it may concern: This is to lodge a formal complaint against the service centers and dispatchers assigned to our home located at 9 Sapphire Ext., Gloria 4, Tandang Sora, Quezon City 1116. Our...

Vodacom / cell phone

Dick Pretorius on Mar 14, 2018
I have a cell phone account with Vodacom. I noticed an unusual deduction from my bank account and upon inquiring Vodacom confirmed that a new line was activated. It turned out that Vodacom allowed a new line to be added to my account fraudulently. I immediately sent an official complaint...

Telkom SA SOC / adsl telkom

Essop on Mar 14, 2018
We recently changed and upgraded our 2 meg line to a 4 meg line and also renewed our Contract for another 2 years with telkom. From the day of purchase till to date which was two weeks ago the Modem did not work, with numerous calls and time wasted on waiting for call to be answered, the...

Telkom SA SOC / internet connection

Sojiya on Mar 14, 2018
We lost our internet connection on the 20 february 2018. Reported the fault on the 22 february to telkom and got this ref:13ctk 220218 and we were told the line will be fixed soon. That did not happen. I phoned for a progress report on monday 26 february 2018 and was informed by a call...

Telkom SA SOC / contract cancellation

Neville1234 on Mar 13, 2018
I called Customer Services to request for my contract to be cancelled back in November last year. I was asked to complete a form, which I did and sent it to the cancellation team. I got a reply to say it will take 21 days. What happened next, I got a bill the contract was not cancelled. I...

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