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whoppers
On December 1st, my wife and I ordered a whopper meal and a double whopper meal. On both sandwiches the burger meat was so over cooked all you could taste was burnt crunchy cardboard like meat. Both fries were so soggy that they fell apart when you picked them up. Our meals were inedible, but we were pleased to see we had game pieces on our fries and...
Read full review of Burger Kingservice
I sat at the drive thru to place my order for 5 minutes. Nobody ever acknowledged me. I heard the speaker go on and off. A male worker peeked out the side door at me, with another male worker. I pulled up and they were both laughing at me. The one with the headset ran off. The other ran over to pretend to wash dishes, then left when I took his picture. I...
both service and food
My wife and I went to BK in Stephenville, Tx. My service was very terrible and the wait at the counter to even place an order was too long. They didn't ask if we were a dine in or carry out which we were a carry out because the drive thru line was too long. We waited for 10 min. to even place an order. There was a sign on the door for 10% off any order everyday between 2pm-7pm, we didn't get it until my wife came out of restroom and ask then she went to go get our change. The service girl acted as if she didn't know anything and had to ask manager that seemed just as confused.
My father in law has had the same and worse service. They mixed up his order 2x, refused to give him the free burger when they did the survey and him, my mother and aunt had bought the burger required to get the free burger. He loved BK until now. He will not go to Stephenville, TX BK ever again. If he is Brownwood, TX or Abilene, TX at the Air Base he will eat at BK but never at Stephenville, TX. That is how much is dislikes your business.
Buddy Cabaniss
customer service and whopper survey
This particular Burger King is the most rude I've ever witness. Also it seems, doing a survey doesn't help the matter. The attitude is poor at best and not caring for its customers, not treating them with respect. I had stop coming to this Burger King a few years back. What brought me back was the Impossible Burger, plant based. One girl at the register...
皇堡 burger
I had a train from Qingdao and I bought a burger to go. I was in a hurry so I wanted to eat it on the way. Already in the train I found a thick black hair in the burger, so it could not be mine. Thus I wasted my money, didn't have dinner and had to stay hungry for whole trip and I had no chance to give it back or talk to a manager of that place. Reply please and give a comment about such a disgusting situation.
sausage croissant
Please respond to this complaint. My thanksgiving has been ruined by your food. I got Violently ill after eating sausage croissant on November 28, 2019 at around 7:15am. I Vomited twice, 6 and 8 hours after eating. Headache and nausea all day. The woman who served me the food looked about 40 years old. She was Caucasian. There was a younger African...
Read full review of Burger Kingpoor service
Last night 11/27/at 9:50 pm we arrived at the Burger King in Union City where we waiting in a long line with about (5) cars for over (20) minutes, before we could make our order added to an additional (10) minutes before coming to a drive thru window to pay. I don't know know what the problem is with this location but we have frequent this Burger King at...
Read full review of Burger Kingricardo castillo, manager verbally attacked customers
Ricardo Castillo, who is a manager at the Eustis, Florida Burger King, yelled at 2 customers old enough to be his grandmothers. They were only expressing their 1st Amendment Rights of Freedom Of Speech. They ladys didn't understand what the employees were saying because they were not speaking English at all, they were speaking Spanish, and got offended by...
Read full review of Burger King and 4 commentswhopper with cheese
I ordered a whopper with cheese. When I got home and opened it, the meat was very dry and very thin. Lots of lettuce and onions. Tomatoes were good. The cheese wasn't melted. It just wasn't good at all. When I go past burger king there are very few cars there. Maybe you try to make the burger better. When I go to Mcdonalds or Wendys the burgers are alway...
Read full review of Burger Kingcustomer service
I was in line at the drive-thru basically waiting to get an order and there was no comment or no response from the drive-thru assistant or window and I did not hear anything com in my from the speaker, no please wait or anything so I pulled up to the window to order and they refused to take my order. I was then told that I jump the line. The assistant...
Read full review of Burger Kingorder
I ordered and paid for 2 of your spicy chicken meals and a king Jr kids meal . They had me Park in front saying they had to make the chicken patties . After 25 min of sitting there I went in and they hadn't made anything . So they gave me the food and when I got home I realized that they gave me someone else's order . Only thing they got correct were my soft drinks . This has to be fixed
Read full review of Burger Kingcommercial swearing
The commercial for the plant based meat that says "im a [protected]@#= fool" I don't think is appropriate and unnecessary. Shows the lack of class Burger King has and education to whom ever created the commercial that they couldn't use better words to describe the situation. This use of language I find offense to have to listen to in a commercial and also will let others know. After this I doubt I will ever purchase another item from this company
bacon king burger
Date of Incident - 11/24/2019 Location - Dempster Street, Evanston IL, Time : 9:50 - 10:25 We had ordered food through Door Dash and upon eating our food my mother had found a pencil in her burger. It was covered in ketchup and had the string still attached. She vomited almost immediately after realizing what it was. How disgusting is that. Even if it wa...
not receiving food
Im really not the one to complain but I'm pissed and very disappointed because I get home after ordering threw the drive thru for me and my kids and didnt recieve all my food after paying full price and leaving back out the house in the cold is not an option. First off everything we received was cold and I mean everything . I ordered 2 crispy chicken meal...
Read full review of Burger Kingcashier
i was going back to get some straws for my kids drinks i forgot to get the casher set me up to be insulted the black male he went on to say you need to lay off the donuts because he was saying i am to fat. all of your employees was Laughing in the back i heard it no one was around to stop him he went on to shouted it real loud so the custmers could hear him...
Read full review of Burger KingEmployees, owner / operator, poorly operated business.
11/22/2019 8:46 pm order # 77 drive through store # 17535. I placed my order at the drive through that really was not that busy. Had to wait for someone to take my order. I ordered my order to be freshly made like i've done numerous times. And when I got home (only one mile away) my whoppers were cold, poorly made lot of lettuce and mayo which was not asked...
Read full review of Burger Kingundercooked food hard fries that were cold
Me and my crew of six come in and ordered 6 double Whoppers with cheese the fries were cold the burgers were cold the manager would not do anything about it was very rude she pissed me off she have a smart mouth she told me everybody else is food was just fine that it was only ours I spent almost $60 with y'all cuz we ordered other stuff too could you...
Read full review of Burger Kinglawsuit
The Impossible Whopper is great and the vegans are wrong. You said when the plant based burger came out that the vegan version was cooked separately from the other burgers. Now the vegans are suing you. They do not know that food flavors are derived from plant and animal sources either. Maybe use this fact against them? The Impossible Whopper is great 👍 don't change a thing.
cleanliness of restaurant/service
Order No. 311 - November 19, 2019 We placed our order at 6:59 pm. Service was so slow we didn't get our food until 7:15 pm. The employees were obviously having communication problems. Both soda machines were out of ice and the drinks tasted awful. I told the cashier and she told one of the other employees but no one seemed to care (including the man who...
impossible whopper
Twice I was poisoned by the impossible whopper at the Washington Street location of the Naperville Burger King. Both times I had severe vomiting, diarrhea within two or three hours of eating the impossible whopper. First time I thought it was a fluke and so I tried it again a few weeks later and was horribly poisoned again and felt awful all day. This was a...
Read full review of Burger King1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
- The specific location of the Burger King outlet.
- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
- The personal impact of the issue, such as inconvenience, illness, financial loss, etc.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.
Overview of Burger King complaint handling
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Burger King contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 21 21 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
Most discussed complaints
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