Burger King review: Extremely long wait, poor service and rude employees.

I haven’t been this disappointed in a really long time. I often visit this branch, as it’s on my way home. The service is always fast and efficient, but today, Monday December 18, 2023 was a completely different story. First the young boy taking the order overcharged me and rang up a meal as 3 separate items. When I pointed this out, he immediately started arguing, and only then realized he was in the wrong. The manager came to cancel and redo the transaction. She admonished him and told him that she cannot keep getting called to the front to fix mistakes. After 40 minutes myself and two other customers that came in after me, were all still waiting on our food. The manager was the only one there who seemed to know what was going on, and there were only three, what seems like high school kids, trying to run this place during peak hour. The guy that ordered me decided to ask for a refund, I concurred and requested the same. The manager lady came to assist. She wasn’t very friendly, but that I understand. Her service was falling apart and the youngsters were not doing as told. She was frustrated. While she was busy processing my refund, the young guy that took and messed up my order brought my food. I told him no thank you, as I requested a refund, as waiting for 40 minutes for 1 small sized meal and tots was ridiculous. He then got really arrogant and verbally attacked me for canceling my order! This is ridiculous! The manager said nothing. No apology, no telling the young guy not to address customers in that manner, nothing. She just handed me my receipt. The other two gentlemen tried to explain to the manager that the service and wait time was unacceptable and that the young man’s attitude was unprofessional and uncalled for, as everyone stayed polite despite requesting refunds. At this point I decided to rather just leave the store. In future, I’ll stop at Butger King elsewhere. Verbal abuse from a kid and waiting 40 minutes on ‘fast food’ is not what I need on a Monday afternoon.