Burger King

Your Miami headquarters assigned a 16 digital account number that has a $90.00 amount of cash on the number assigned. Your office did not issue a card, just told me to give it to the cashier verbally when I did an order. They also said they would not be sending a new card. The account number will not work at the POS at the BK I go to and the staff has told me I need a plastic card and not just a piece of paper.

Please send me a New card that works as soon as possible or refund my money to me if you cannot send a card. I have been working on this problem since November 21st with no resolution. I want this taken care of immediately.

My account number is: [protected]

The amount on the account is $90.00

Joseph B. Pace

Post Office Box 99

Winnabow, North Carolina [protected]

Your immediate attention to this matter would be appreciated so we can get this matter settled and taken care of.

went to burger king with a friend 12/32022 at approx. 1:30 pm wanted to go in and eat doors were locked time on door said should be open. figured couldn't go in would go to drive window when went to drive window was told couldn't take 2 coupons told her were two different people in car said didn't care, can't take two coupons. left and went to macs instead

After it took 30 minutes from the point of ordering on the machine to receiving my food, i asked your staff member if i could speak to the manager, she said there was was no manager. When i said how can that be possible, she said she was the manager. I complained to her that I cannot under stand how it takes 30 minutes waiting in front of the desk to receive my food, she told me to "take the food and go".

I went to Burger King in Cleveland MS yesterday 12/2/22 My supposed transaction id is: [protected]-121147 Order #89 Drive Thru. I ordered 1 Whopper Plain, And 1 Whopper meal with cheese, large fry, large coke 0. The woman told me that would be 19.07. I got to the window, thinking I miss understood, she said it again. I questioned it, I said your charging too much. The woman behind her chimed in and backed the employee. I paid them, I had no choice, and I had to ask for a receipt, because they never give you one. The receipt said 13.19. I thought maybe I miss understood. I called my bank, they said the charge was 19.07. Looking closer at the receipt, It showed under the payment that the last 4 digits to the Visa used were 0244. That's not my Visa. When I get my bank statement, I will be going back, and I want a full refund for my troubles. Thank you

I went to a burger king on my way to work. I ordered two biscuit sandwiches with egg, cheese and sausage. My daughter order two biscuit sandwiches with just cheese and egg. The deal was 2 for $5. Total of $10 plus tax.

The biscuits were dark brown and hard as dog biscuits. I ate one and my daughter ate both of hers because we had no other breakfast. I am upset that I got charged for this food and the people who made these knew they were baked way too long. To top it all off, the cashier gave back my credit card but threw the receipt away. I watched her do that.

I am in Appleton, Wisconsin. The Burger King is located close to Appleton airport.

Every time we attempt to place an order with the BK app at the Dayville, CT location on Putnam Rd., we encounter difficulties. Every time we utilize the app for this particular store, we end up having to get out of the drive thru line, parking our vehicle and going inside the restaurant. Most often, the personnel are incapable of resolving even minor issues and we have to speak with management. The management staff at this location are rude, disrespectful and completely devoid of any customer service training. We have been subject to this ourselves as well as observed management interacting with other customers in an inappropriate manner. Yesterday evening, a manager basically told my wife not to patronize their restaurant any more. It was pouring rain. The line for the drive thru was long and there were multiple vehicles parked in the lot with people sitting in their cars appearing to use their phone. I can only assume they were experiencing difficulty with the app as well. This has been a long occurring event. It is not a recent development. How is it that one of the world's largest corporations can't develop a working app? If this restaurant is independently owned, the owner should be made cognizant of the terrible attitude displayed by their administrative staff. You can't even call to speak with someone as you are directed to a 3rd party complaint taker. It's no wonder this location has a 2-star review on Yelp. I would surmise that if Yelp allowed for zero star reviews, the aggregate score would be even less. In a world where we have numerous choices, it would behoove this corporation to re-educate their poorly trained personnel by instructing them how to properly deal with a customer. Especially when the dissatisfaction arises out of the error of the restaurant or its staff.

Drive thru at 1267 South State Rd 7, N Lauderdale. First of all it took forever to order. I falsely assumed that the person in front of me was ordering for like a family of 20 that's how long it was taking. Then when it got to my turn I was told to hold on for a few minutes then I was finally able to order. Pulled up to the window waiting behind the same car again falsely assuming that they're 20 people order was being fulfilled.. Only to find out they were handed one bag and drove off. I think I to the window young lady was very nice i'll admit that I paid got two of my drinks then literally waited for 10 minutes at minimum they didn't have anything ready except for the two drinks which by the way we're disgusting. Then the people in the cars behind me started getting antsy looking at me as if i'm the cause of their waiting when I look back shrug my shoulders like it's not me. After getting my food and getting home only to get a whopper with soggy bread undercooked and nasty drinks for my family and i. At this point in time I was tired and ready to go home and was very upset and didn't want to have to go out and drive back to that same place to deal with those people. I don't know what kind of stuff they have but they work slower sloths. Overall I think my time spent there was about 25 minutes between waiting to order and picking up my food.

I came through the Melbourne Florida drive through on 11/23/22

I'm very impressed with the courteous service and good energy/attitude by the young girl handling drive through. Very sweet. Thank you.

Burger king # 5990

[protected]

Transaction id # [protected]-121047

P.S. Just thought I would comment rather than complain. Think we need more of that these days! :)

The Burger King location in Penrose Plaza, 2900 Island Ave, Philadelphia, PA 19153 will not give you a receipt unless you specifically ask for it. They claim the paper costs too much money. None of the other fast food stores, which I have been in, do this.

While this might seem to be a minor issue I feel it needs to be addressed. If you paid with a debit or credit card what proof, other than the receipt, would you have if a larger amount is charged to you. Even when paying with cash you should be able to see what you were charged for and the amount.

This is the second occurrence in year.

The first time I went inside and asked to have coffee with my meal. Knowing full well that when coffee sits awhile it gets stale especially in the afternoon. So I requested for them to make me a new fresh brew. The girl went over to talk to another worker where I could not see or hear. She came back and claimed the coffee machine was broken.

Today on 11/25/22 I went there again and asked for coffee with my meal. I asked if there was any coffee made. Again a girl went over to talk to someone about it. The girl came back and said sorry, no. I walked out.

Never again.

I go to the Burger King on Mount Vernon rd in Cedar Rapids,IA.

It has attitude from parcelly raw birder, presenting a coupon and getting stale food.

Manger switching present different problems. Today I went into the place to find the floor at the entrance slimmy to be able to slip and fall. Not icy but slimmy. Tables are difficult to find a clean one for as quiet as the interior showed when I visited.

You have great French fries for sure. But it is not welcoming when managers display attitude and not service examples or aides.

I can not eat there anymore. I look whoppers too.

This evening at around 6pm, I tried to get service at the Burger King on Jericho Turnpike in Gerden City Park, NY. I was the only customer in the store and could not get service. I spoke to a woman who said she could not serve me. She called to a woman she called Jenny but got no response. I tried again and again to get service and finally left. I will never buy from Burger King again.

This Burger King location is, and has been overcharging sales taxes since its opening. The register is charging 8.5%, but the City of Victoria’s sales tax rate is 8.25%.

This is the second time I visited this location and both times I was overcharged the sales tax by 0.25%. I communicated this both times to the store manager without any action. The second time (11/23/2022 12:33 PM), the manager was rude and said there was nothing he can do about it.

My husband & I decided to treat ourselves to dinner this evening. Our first order wasn't even close to what we ordered. So we returned it to be corrected. The burgers were corrected "somewhat (still incorrect) but they placed the orgininal fries and onion rings back in the bag which were stone cold and uneatable. I called the store. The manager I spoke with was such a nasty, smart mouthed woman. She made a bunch of excuses. Direct quote from her was"didn't you see the sign on the window that we are training"like this a reason for such an experience. She was argumentative with me on the phone then hung up on me. I was understandly frustrated after two attempts to just have the food that was ordered in an eatable manner. She said we would have a credit for our next visit. No coupons and since we paid"cash" there would be no record of our visit for which this credit could or would be applied. With inflation, no one can afford to waste money or food in this manner. Totally unacceptable customer service especially from a manager. She needs retraining badly. We will never visit again as this is the second time we have had a bad experience. I believe in second chances and having been a server myself in the past, I understand mistakes can & will happen but this was a bit over-the-top. Nothing was done to correct this situation! I will not waste my money on trying to eat here again! Which is sad, because we do enjoy the burgers!

I ordered two original chicken sandwiches and was charged $6.99 x 2 sandwiches. The total I was charged was $21.90 for two original chicken sandwiches, a chocolate shake and a small coke. The total should have been $12.68. When I questioned the female manager about why I was not given the special of (2 mix n match) for $6.00? She refused to give me the refund stating "she could not give me the special price because I didn't say I was ordering 2 chicken sandwiches ahead of time.

On 11/14/22, at about 6pm, my husband and I decided to go to Burger King in Poplar Bluff, MO for a cheap meal. I got the new chicken bacon sandwich, thinking I would try something different. I really regret my decision. I got it and could tell it was all pre-cooked and had been sitting in a food drawer a while, the chicken was greasy and everything was cold. Never again. Really at this point of several times of receiving cold food, I am about to boycot Burger King. Sad, used to be my favorite.