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Burger King

www.bk.com

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1.2 27 Reviews 4601 Complaints
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Burger King Complaints Page 197 of 231

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M
11:16 pm EDT

Burger King lack of communication

I went to the Burger King on the corner of knob hill and 595 in broward county Florida. I get into the drive thru line at midnight and I am informed by the attendant to please hold, which does not pose a problem I figured they were busy. After waiting for 4 minutes I am informed by someone else through the intercom that the restaurant is closed. Why the hell am I sitting here waiting if you close at midnight?! I do not frequent Burger King that often as I typically go to McDonald's instead, but as it was along my way I decided to stop here instead unaware of the hours of operation. If it had been made clear when I arrived at the drive thru that the establishment closed at midnight I wouldn't have had any issue but the fact that I had to wait 4 minutes just to be told that you're closed and my time means nothing to you is beyond poor customer service.

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N
9:43 pm EDT

Burger King the food and customer service

As soon as I started ordering the cashier said over the speaker with abbery rude voice hold on wait a sec! I ordered my food. I ordered some nuggets and I wasn't offered any sauce I ordered 2 chicken sandwich meals the #9 they did them so sloppy. The tomato was so small I'm paying almost $7.00 for a simple sandwich that can't even be done right. I've been buying from Burger King for years and I go at least 2-3 times a week and every times spend well over $25.00 and I'm just tired of always getting horrible service. I love the food but they do not know how to make it right. This is ridiculous.

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B
5:48 pm EDT
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Burger King service

On the 07/25/2017 at the International Miami Airport I tried to order Kid's Meal at the machine, it asked me to pay, and once it was payed it put "sorry we're unable to take the order". I tried on different machine, it didn't worked, so I go to see a manager that told me I would not be charged and took my order on her register. However on my account I have been charged 6 Times for 1 kid meal.

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C
5:22 pm EDT
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Burger King chicken nuggets, and dirty smell.

As soon as I walked in the door of Burger king It smelled dirty. My husband is disabled and wanted to get something before we went home so I agreed. I ordered chicken nuggets. The nuggets were over cooked and I threw them away. The place smelled so bad I wanted to leave.My husband ordered a hamburger and I think he liked it. He also ordered fried which were very salty but were ok. I will not go back to this place because it was like eating next to a smelly dumpster. Normally I love burger kings food but if they can.t clean the place I will go to Wendy's or McDonald's for a quick snack.

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J
3:42 pm EDT
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Burger King customer service

I go through the drive thru at this Burger King more in the summer because of the frozen cokes and being close to my work. I thought I would try again this year even though the same thing is happening this year. Both times in the last week I have ordered a frozen coke only for the person to say "I'm sorry our machine is down". I said again, it's always down. When is it going to be working? She comes back with "when the humidity goes down" do you want anything else? Most of them are not ever friendly at this location anyways probably because of the area it's in but no reason to smart and rude.

It was the same way last year. They always say the machine is down but always have the $1 Frozen Coke light flashing in the drive thru where you order. I think they just don't want to turn it on or mess with it cause none of the others or the Burger King in my home town ever has a problem with it.
Thank you,

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S
10:13 pm EDT

Burger King drive through service

Tonight I was shorted my sons Chicken fries. Only got 4 of 5 items that were ordered and paid for. I called the restaurant and they said sorry, come back and get them, or come get a refund. Unacceptable! I am almost 4 miles away now at my home and I am supposed to fight traffic to pick up what I originally paid for! This Burger King on Mira Mesa Blvd is the worst. They mess up most of the orders. Last time I asked for ranch and they gave me bbq sauce, the time before that I asked for extra pickles and I got NO pickles. The Icee machine is always broken. This place is the worst and I plan on letting as many people know about it as possible. I guess I just lose on this one. Seriously, I have had more screwed up orders from this particular BK than all the other restaurants that I have eaten at in my entire life. Must be a training issue, because the BK at UCSD is always spot on...like it should be. Location #5955 Mira Mesa 92126, on 7/26/2017, order #95. You need to fix this. You ruined our dinner and pretty much our evening...again. Make it right. Customer Service was not helpful and quite rude about this as well.

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N
9:29 pm EDT
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Burger King food quality

Cheeseburger was not warm and tasted funny
My wife said the same about her chicken sandwich We did not eat more than a couple of bites each. The chicken nuggets were edible only after reheating in microwave.
1700 E State at N Bell School Rd in Rockford
Illinois. Total price was 14.06. what more can I
Report but to say we were very unhappy to go without dinner that evening 7:15 PM on Wed July 26

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D
9:20 pm EDT

Burger King food

The food was cold and not fresh it also made us sick and I'm not happy about I have a very big family and ordered a large quantity of food and this is not right at all I've been calling all day long nobody is answering the phone at all it's just making a very loud noise and I would like for someone to please contact asap at anytime is fine with me Thank you

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H
6:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King did not fulfill order

I was at the drive thru for Burger King #1808 to order some food. my order was number 47 at around 7:30pm. Three people were talking on the other end while I was trying to order and when I got to the window they just handed me the food, however when I got home it seems like they didn't give me my chicken sandwich, so is there any way to rectify this situation?

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email:ckrainbow0206@hotmail.com phone :347-363-9592

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O
5:45 pm EDT

Burger King cleanliness / poor service

Have you read any of "the Google reviews" for your Burger King @this location? The physical appearance of your restaurant (on this inside) is disgusting (unsanitary *). Also, you are receiving bad reviews about your food.

Burger King
2203 Ripley St, Lake Station, IN 46405
[protected]

You can email your response: [protected]@gmail.com. Thanks in advance.

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P
5:18 pm EDT

Burger King restaurant manager

My friend and I went to store # 3975 in North Dartmouth, Ma. on Saturday July 22nd. I ordered a hot coffee, the cashier was very nice. She(Ashley) got me my coffee and it was luke warm. The manager was right there ( I never left the counter area). Manager came over and asked what was wrong, I told her the coffee wasn't hot. She put her finger in it and said it's luke warm . I told her I didn't want to drink luke warm coffee and she said she would microwave it. I said after you just put your finger in it, are you kidding me. She then got mad and had an attitude. Ashley looked at her and said, it is from this morning. She was so upset with Ashley, poor sweetheart ! I was and still am very upset with her attitude !

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T
1:38 pm EDT
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Burger King employee at burger king

Hello my Name is Tiesha Tate and I been working at Burger King for 4 months and I haven't been getting any hours and only been working 2 days out of the week and then last week I had the whole week off . The frist incident I have encounter when I never got Trained right the manager told me that I have to learn on my own and how o don't know how to do anything as far as Expedite food and handing out orders to the customers which I know how too and also I been getting called off and it's really been hard for me because I am a really hard worker and I just want more experience for the near future.

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L
10:17 am EDT

Burger King triple whopper with cheese

So I went into burger king about a week ago to get some food I went up to the counter ordered my food the cashier seemed like he was annoyed with each customer, anyways I ordered a triple whopper with cheese no lettuce or pickepickles and a small fry... got home washed my hands so I could eat looked at my whopper and it was one single patty with lots of lettuce and six pickles the food was not warm it was gross it looked like they just threw it together and didn't care... I wanted to go back but it was pouring rain and I didn't want to go back out.. that burger was just nasty...

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C
5:55 am EDT

Burger King lettuce in chicken royale

Bought 2 chicken Royale meals at Burger King at hurghada ariport in Egypt. Service good.
I ordered 1 with just lettuce and mayo and 1 just mayo. These was the best tasting chicken Royale I've ever tasted BUT I've had the most awful upset stomach since. I had the one with lettuce and my daughter had the one without and she is fine.
Both of us hadn't eaten for 6 hrs previously so it is my belief that it was the lettuce in my burger which was contaminated. This also happend last year despite getting through 2 weeks at our hotel with no such problems.
I think you must make sure that the salad is washed with bottled water.
Catherine

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D
6:33 pm EDT

Burger King drive thru

The burger king on Broadway in Cleveland [protected]@720pm I just went thru the drive thru we asked the girl a question about the price because on the broad it say 349 for the two cheeseburger but on her screen it said 549 so we asked y did it say 549 n so rudely she like it will once yall done now anything else . Customers service suck here n I didn't want food from
There after that for last time food look like it came off floor

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K
3:39 pm EDT
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Burger King my food

My chicken wasn't even warm. My bread was burnt and I ordered a large fry and got a medium. The restrooms are dirty. I was there on July 24 2017 and July 25 2017. Today my fries felt like I was biting into week old fries. And my burger didn't even have pickles on it when I got two cheeseburgers and a small Fry and small drink. Ad my small fry was so much larger than my large fry yesterday

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B
bsmooth
Raleigh, US
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Jul 27, 2017 12:57 pm EDT

Today I visited bk for lunch had a buy one get one free whooper well my only complaint was that for the second time my bread was stale not toasted and the sandwich fell apart I really like bk but this is turning me away from your food please try and fix this so I can come back home thanks

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C
12:04 pm EDT
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Burger King the way the employees were cleaning

I walked in to the Burger King in Gardnerville, NV and first thing that I saw was an employee dumping a bucket of cleaning solution on the ground, as he did that it splashed up on some condiments, and some buns. I walked right out. I know this is the incorrect way to do this, and it was very disgusting because the solution was very dirty. So please resolve this.

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E
9:45 am EDT

Burger King overcharge - need refund

Dear Whom It May Concern,

Hello, My name is Soo Yeon Choi and I am writing to request for a refund for the over charge.

I have recently visited Burger King at the upper east side location(226 East 86th St, New York, NY 10028) on July 19, 2017. I only ordered a Burger Meal, by using one of the machine near the entrance. However, it charged me $108.86. Also, I never got the receipt that surprised me when I saw how much was charged on my bank statement.

The card I used for the purchase was a Master Card (Issued from South Korea), and the last four digits on the card is 2953.

Please find the attached photos. The attached will show you the transaction history.

Please contact me back by any following contact information bellow.

Phone : [protected]

Email: [protected]@relix.com

Thank you.

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B
8:45 am EDT
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Burger King chicken parm sandwich

On 7/21/2017 I purchase a chicken parm sandwich, two fish sandwiches and an original chicken sandwich. The commercial makes the chicken parm sandwich look so good but not so, my sandwich was a tough piece of meat . I took just a couple bites and threw it out. The fish sandwiches were burnt. All in all I spent $23. on terrible meals. Your meals are very over priced especially on the quality of your food. The store was on Welsh Rd in Phila pa . I did not receive a receipt with my purchase so I don't know the store number.I would like a refund if possible.
Thanks, Beth Knight 8012 Leon st Phila Pa 19136

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P
11:22 pm EDT

Burger King cockroach/chicken

Never have had a problem with Burger King until today. There was a cockroach that crawled out of my bag when I sat down to eat at my place and then there was a half eaten chicken nugget in my brothers bag. This occurred near 10:45 to 11pm on July 24th in Lawrence at 4671 Bauer Farm Drive. I quickly decided to throw my food away and not eat it. I hope this issue gets resolved and I can get my money back at least.

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About Burger King

Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
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Burger King Category
Burger King is ranked 58 among 59 companies in the Fast Food Chains category