Burger King
reviews and complaints

The Employees were all so unhappy to be there I was afraid to go tell them since I got the last fries in the drainer that they were cold. Maybe, after reading the complaints, Burger King oughta take a look around at their stores and decide if it is worth being open. Unhappy employees make unhappy customers which makes no profit when we start going there

My husband and I stopped at the Amsterdam NY location 7/20/17 at approximately 745 pm. The young woman working the register was obviously irritated about something and loudly announced "I ain't staying up front no more" the two food workers in the kitchen were dropping food AND putting it back for consumers and laughing about it. Their language was extremely offensive----f-bombs everywhere. The poor young man who came out to take our order was obviously embarrassed. We told him we were leaving due to what we observed and he apologized. We will never return to that location; it is a blight on your Company. This is the first bad experience we have ever had; we generally use your Johnstown location.

I first ordered my food through the drive thru on 07/20/2017 and a really slow night. At window the guy tried to charge me a dollar more than my order was. Then the double bacon cheese burger I ordered was super small and I was hungry. I asked if I could also get a chicken sandwich. The guy at window said you have to drive back around and order at the order menu. I told him nobody is behind me or even at the order menu. He just shrugs his shoulder and I just drive off. Then get home and call the locations phone number at [protected] and nobody answered and the phone rings and few times and then hangs you up. I called 3 times and got 3 hang ups. Then they called back and I explained my issue to some guy and he said that is their policy and I asked why would I have to drive all the way around to order when nobody is at the window or behind me? He then says do you want to talk to a manager and then put the phone by the dishwasher. I have been waiting over 30 minutes now for a manager to come to the phone. That is why I am typing this complaint now to you. The onion rings where like twice cooked and burnt. I could only eat 3 of them and through the rest out. The burger was like a mini burger. The apple pie top layer was soggy and nasty. This is the reason the place is run down and not making much because the employees are not professional. Usually burger king restaurants have lines in the drive thru and this one doesn't because this franchise does not know how to do good up keep at this location. This location is 2439 W. Ledbetter Dr. Dallas, Texas 75233. This location does not represent your fine company in the least bit!

I was at store 2239 on Maryland in Las Vegas Nv. Me and my son order our food and was going to eat here. All the tables were dirty and I ask the management if they can clean off a table so we can eat. They said that they will send some one out to clean. Never happend. Then we got our food. I started to clean off a table while the management saw and didn't say anything. Then we started to eat. About 45 minutes into eating the dining room was still dirty. Nothing clean I was afraid to even look in the restrooms. I will not come to this location due to its dirty and the management don't care for the customers. The time that we came was about 11am and they didn't have a rush.

I went to the Burger King in Troy Michigan on 14 mile and John r rd @ 9am today with my daughter because she like the pancakes, I also ordered hey egg and cheese croissant and a order of hashbrowns there was two strands of blonde hair on my sandwich I initially call the store directly and asked to speak with a manager I spoke with a lady named Peggy that tells me that there couldn't have been a hair in my food because the cook is black... I'll also be reporting this to the better Business bureau this is totally unacceptable and unsanitary...

The Burger King in Greeneville Tn on US Hwy 11E has a on going safety hazard. One of their own making. I was just there at around 9:30 pm tonight (July 19th) I guess every night they move the chairs out and block 60 to 70 percent of the dining off. So all the customers are corralled into a small area. They also place yellow signs in the walk ways and large add signs (as big as a person) in the main walk way. This building is proper (to code) looks good with several exits. The customers only have access to one exit. I guess we are expected to move towards the kitchen in the event of a fire. I watched an older Gentleman with a cane while holding a tray try to push pass a big sign that was in the main threw way. If a drive by or some other emergency was to happen the customers would have no way to hide or move out of harms way.

This is regarding BK store #12726. An order was placed by Wadeline ref Order#573 on 7/19/17 @ 10:10pm. I received a poorly prepared order of a #1 meal without cheese. The fries taste a week old, the sandwich was soggy and my fruit punch taste more like water. The service I received tonight is worst then the service I normally receive in the afternoon. For a company's motto of having it my way, I was completely disturbed to see how my order came out. It was a complete waste of money. I would like a refund immediately (ref check: 30118).

I went to Burger King tonight and ordered a 2 for 5 chicken sandwich and I forgot to say what I wanted to order on the sandwich so I figured it would be ok to tell them at the window and the employee at the window told me that they already made the sandwich so my question was ok you couldn't remake the sandwich they didn't ask me to pull up and wait or anything I always have problems at that restaraunt with rude employees except one girl and I actually complimented her kindness

I wanted breakfast for 2. I asked for the 2 for $4.00 sandwiches but I wanted them on a biscuit instead of a croissant. I was told no, it doesn't come that way. What happened to "have it your way?" So I asked if I purchased 2 meals instead if I could have hot tea instead of coffee. I was told "you can have anything as long as you pay for it!" Is hot tea more expensive than coffee? Is a biscuit more expensive that a croissant? The answer is obviously YES, at THIS LOCATION. There are 2 others I pass going to work that have better trained employees and do not try to scam you out of money. Chik-fil-a certainly has my business now! I have never been treat rudely there and they bent over backwards to get you what you want.

This is the 3rd time we made the long trip from my home with my family only to find all the lights are on but nobody is home an hour before closing time. On a previous trip, we were about to make it up to the drive through where we were met with an employee waving his arms and yelling from the door that they were closed again way before closing time. There was one successful trip (during a earlier visit) where the manager was more than courteous and very nice. She really went out of her way to give us great service. However, she was never seen again. No doubt because of the shortage of caring employees.

Last night in Holly springs ms I got an order that was completely wrong (all burgers when I ordered chicken) and I was ok with exchanging it for my order but the employee and then the manager had a complete rude attitude like I was lYong even though I had my receipt and the uneaten food...I repeatedly get bad service in this store but when my black husband or biracial children order for us we get good service...I truly believe you have a racist against white problem in your holly springs ms store

Today my husband went into the Burger King at 600 Hwy. 29 North, Athens Georgia while I remained in car. He returned with our order and we drove to our daughter's house. When we arrived and took out our order we had received a side salad with no salad dressing and was charged 5.79 rather than 1.99. Remainder of order was correct: 2 medium fries and chicken sandwich. I have tried for over an hour to call the number of the store [protected] listed on the receipt and I keep getting message that all circuits are busy. It sounds to me that phone is off hook.
Order number was 49, time was 2:59 p.m. On July 18, 2017. Store No. 9691.

How do we get refund?

First off we walk in to a place with no air on with being 80 outside. So it was hot in the restaurant. People lined up at the counter no-one acknowledges people as they walk in. Tickets backed up at the Windows. Then I look in the back to see a male employee taking on his phone while making food. He didn't switch his gloves or even excuse himself to take the call. To say the least we left disgusted.

On July 1, 2017, I bought two crosssanwiches at Burger King Store # 9066 on Airline Drive in Bossier City, LA. Both had pieces of hard white plastic in it which scrapped the roof of my gums. I returned it and got a refund. I filed an online complaint and then the district or local manager contacted me at 10:15, July 3 and said he wanted to apologize and offered a $25 gift card. He asked that I go pick it up the next day and he would leave it for me. I went to pick up gift card and of course it wasn't there and no one knew what to do. On July 5, I then called customer care and filed another complaint and they said they would forward the complaint to management but no one has contacted me yet and it's almost two weeks. I filed an online complaint again on Tuesday, July 12 and the same district manager called July 13 and said he would put a gift card in the mail. Never received it still. I offered to share the photos and no one has requested them. I am so disgusted with BK. I need assistance in filing a major complaint and publicizing it with the photos.

07/16/17 Phoenix AZ, on Glendale and 7th St...
BK advertises for Smurf kids meal toys, we went to 3 BK where they advertise the Smurf toy on the menu board and none had the toys. I drove to three then gave up. To my disbelief one BK Manager said yes we have Smurf toys but we are not giving them away until we get rid of these old care bear toys. I said well we can here to get Smurfs and willing to pay for them and she said no. I asked which ones of the Smurfs are you carrying and she said she cannot tell me until the rest are gone but the Smurfs are in the store. RUDE, UNCARING, FALSE ADVERTISING, and they let a customer walk away with no satisfaction and money in hand to spend elsewhere. At least McDonalds Happy Meal Toys have never been falsely advertised or turned down to purchase.

I was with my children at Burger King on Saturday in Boerne Texas zip code 78006 around 1:30 in the afternoon. The cashier did not tell the cooks i wanted mustard only on may cheeseburger so when I went up to get it corrected they got really upset. I heard the cooks saying this costs us money and it the customers fault that she i didn't order it right, even though I did and the cashier messed up. They also started commenting on how I just stood there waiting and that it made them angry when customers just stood around waiting that it was dumb and customers were stupid. I was really really shocked and my children saw how upset I was. Basic Human decency is not too much to ask for and these rude cooks ruined my Saturday.

Sun, Jul 16, 2017 6:41 pm. My husband and I went in to get 2 for Ten whopper meal. The guy that took our order was fine. However after we got our order, we started eating and the french fries majority in one of the orders were very short, 1 inch nubs. Like the last of the batch. My husband took them back to the counter and asked if he could have some long ones. Marcy said we don't normally do that. My husband spread them out on a napkin and said you like satisfied customers don't you. She said oh we have a lot of those. She did reluctantly give us the fries. Could have let it go if she would have stopped talking about it to other customers. We were there still eating and we could hear her from the counter. Very rude and improper I feel. After the third conversation started to other customers about the incident I had enough. She was telling her manager about it. (didnt know at time who was the manager). I confronted them and told them that wasn't the whole story. The manager said she would like to talk to me outside. That was when I figured out who the manager was. She was very appologetic. She hadn't even been notified. She said she would talk to her. I just didn't like the very unprofessional way she was talking about us to the other customers. I feel the manager did a very fine job of trying to make things right and diffusing the situation. We don't normally complain about things and didnt think it was even a big deal to ask for fries that weren't the giblet ends. Thank you

So I went to this Burger king around 1:00pm. I approached the drivethrough no greeting or nothing. After I made my order of three meals I approached the window where the person looked like she was on a personal call on the phone and again no greeting just swiped my card. She then gave me drinks one by one and it was only me and my mom had to ask for cupholders. Asked for more sauce and only gave me 2 bbq and 2 zesty. I kindly asked for 2 more and she said that she had to charge me, which makes no sense since I have three meals. Terrible customer service my order was also wrong since I ordered no pickles. I did not want to make a scene but I was very dissappointed.

Me and my son visited burger king in Memphis on Frayser blvd. 38127 and while we was there my son asked about employment. The manager that was there ask him what school he attends, he said MEMPHIS BUSINESS ACADEMY she said oh those students are trouble and of course I replied ALL STUDENTS/ TEENS AREN'T THE SAME. Then she say WELL SHE ( THE HIRING MANAGER) DON'T HIRE MANY BOYS IF SHE CAN HELP IT. So I felt my son was being discriminated against because of the school he goes to and because of course him being a teen male. This isn't right because he's trying and for the lady to tell him straight forward YOU WANT BE HIRED BECAUSE OF YOUR SCHOOL AND YOU A MALE that is discrimination