Burger King

After seeing a movie together last night (6/10/23) at around 9:30 PM my Grandson & I drove thru the local Burger King in Eaton, Ohio. We had just seen the new Spiderman Movie so he saw the Spiderman Meal & wanted that. We were told they were out. If you don't have a products take it off your drive thru menu! So he ordered a Double Whopper with pickles & cheese only, fries & a drink. I ordered a Jr. Whopper with everything except pickles, onion rings and a drink. I used my debit card to pay for our meals which was $18. something. Was never asked if I wanted a receipt. Upon retrurning to my home in Eaton (only 5 minutes if that from Burger King) we opened up our bag of food. The fries & onion rings were soggy and greasy as well as stone cold appearing that they had sat around for a long while. My Grandson's Double Whopper was ALL WRONG and so was my Jr. Whopper. Both were deluxe! And, again they were stone cold! Upon seeeing all this I called the local Burger King to try to rectify the situation. I called 6 times within a 30 minute time frame and each time the number rang busy! Obviously the phone was off the hook. In addition to all this my Grandson & I were both sick in the night from this rotten food! This morning I did call and actually talked with someone who said she was the manager. She informed me that she could NOT refund my money without a receipt. When I explained I did not have a receipt she said that was the store's policy. Now in light of all this I can assure you that my Grandson & I will NEVER go back to the Eaton Burger King!

To whom it may concern,
I noticed on my receipt that I was charged $3.48 for a Whopper..I had completed a survey for a free Whopper and it was not subtracted. Plus the cashier did not give me the larger coke which I thought was packaged up too.
Is there any chance I can get the money back for the overcharge?
Thank you very much. Pictures attached.
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