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CB Fast Food Chains Burger King 1874 S WW White Rd, San Antonio, TX, 78220, US
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Burger King
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Burger King

1874 S WW White Rd, San Antonio, TX, 78220, US
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6:00 am - 12:00 am
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9:59 am EDT

Burger King - Dysfunctional operation, poor management (burger king)

06-15-23 at 0720 hrs. This location is consistently not conveying a good look for the Burger King Name. They do not open on time, they are out of product, they never have change, or you just get ignored while you are waiting for a response in the drive-thru. On several occasions, after ordering food, the cashier states they do not have change. They refused my order of 2 croissants, because the total was $6.50, i tendered $7.00. The cashier said she did not have change. .50 cents. I stated that I had been there this week as well, and at opening they already got me for .50 cents. I further stated that I would not pay extra bad customer service. The cook or manager shouted in the background that they were cancelling my order. The cashier gave my money back, and said they were going to wait on the people behind me. The cook /manager came to the window and said "We cancelled the order, so you don't have anything to complain about. "You should have thought about that when you said you were not paying for extra for bad service". He said he had the right to refuse service to anyone. They were wrong, apparently I could be short on the transaction, but they could not. Totally unexpected brazen inappropriate comments, unwarranted for their poor management in opening

for business. Always something there. Public restrooms have been closed before with signs not to enter, please send Code Compliance to check for that. Always has the same old excuses (which reflects weak to non-existent management skills) This location should just close down and stop embarassing and defaming Burger King brand. So shameful to allow this to continue. the building is a "tear down" property, and the employees and manager are running it like they think it is ok to speak and act as if they are at home , not a business. minimum wage Diva's, ghetto mentality. offered to call the News Media to come in with cameras to observe.

Desired outcome: Close it down, it is beyond ignorant management. Poor staffing, Fire them all, put some other business there. The reputation is awful. my co-workers have said the same.

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