Buffalo Wild Wings — buffalo wild wings - awful customer service
Recently, a few friends and I had decided to go out to our local Buffalo Wild Wings restaurant for our friend's 21st birthday. We thought this would be a great place for us to get some food and drinks. We had all been there multiple times before and had no complaints. The night we decided to go there were a few different events going on- game, UFC, etc. We knew the restaurant would be busy and expected a longer wait for our party of 10. Half of our party arrived and put their information on the wait list and were told the wait would be 30 minutes, we thought this was reasonable and decided to wait. Later on, the rest of our party showed up, hoping for all of us to be seated shortly after their arrival. Half an hour went by and we were not seated. We asked the host how much longer they thought it would be and were quoted another hour wait. We wanted to stay as this was one of the only places that everyone agreed on. Our wait continued, an hour went by and frustrations were running high. Once the hour had gone by and it seemed as though nothing would be done about it (and after receiving rude remarks and attitude from the host/hostess) we asked for the manager. He came over to us and I decided to speak for all of us and let him know how frustrated we were that we had originally been told the wait would be half an hour, then an hour, and now 2 hours by the time I spoke with him. I complained about the awful host and hostess who continuously gave us attitude when we asked how much longer the wait could be, the fact that he had been told by his staff that we were "###" but did not come over and ask us what is going on how he can help. Instead of assuring us that we would be seated soon or he is sorry for the inconvenience, he dismissed my frustrations by stating that we were never told our wait would be 30 minutes, that he cannot seat a party of 10 on a busy night and said the following "What do you want me to do, tell people to finish their food and to get up and leave?". I attempted to explain to him what had happened and was continuously interrupted by him with my complaints dismissed by excuses as to why his staff was frustrated. The bottom line is... I don't care how frustrated or mad you or your staff gets, there is NO excuse for awful customer service or an attitude when we ask how long the wait could be. Yes, frustrations run high when you have hungry customers waiting to eat and asking how long it could be, but attitude and continuous glares and rude remarks are not acceptable from a restaurant. We left with the manager's card and the promise that we would all make complaints to corporate and he had no words for that. I will never go to this Buffalo Wild Wings location after experiencing such awful service, and without even being seated yet! The only way I will go to another Buffalo Wild Wings is at a different location with friendly staff!