Buffalo Wild Wings
reviews and complaints

06-06-2017 I experienced horrible service at the location in Miami Florida Culter Bay buffalo wild wings the server was terrible my fries came out cold I order a beer he didn't bring a cold glass once I ask for the glass I received a dirt glass an instead of replacing the beer with a cold one I had to ask, I spoke with manager on duty I felt my complaint was ignored horrible experience

As I entered the front entrance of the establishment my running shoes began to slip uncontrollably on the surface. I immediately told a staff member/ server and she said she'd take care of it. Nothing was done as I watched. I then brought it to my table servers attention. He said he'd tell the manager. The manager came to my table. I showed him my concern personally. I explained it was a real safety concern. He said they wouldn't do anything about the floors until 230 am when they are cleaned. He said the staff are required to wear non slip shoes so they don't notice it. I was blown away at his not dealing with it. I video taped it and will submit it to you personally. The bad attitude and lack of care and responsibility made your company look absolutely awful in my and my girlfriends eyes. She is a senior commercial underwriter for a large insurance company and I'm a nurse. I would appreciate you getting back to me. This was the Fargo ND location. Mike Finley was the manager I believe

I ordered honey BBQ wings and it says that on the receipt and then I get all the way home and the wings are hot BBQ. I don't have time to drive all the way back and it clearly says honey BBQ but I was given hot BBQ. It was a really big inconvenience when I live 25 minutes away. Hot BBQ is way too spicy and it would be nice to be reimbursed for those wings since they won't be eaten.

I submitted a resume and received a call a few days later for an interview at which I was told they wanted me back for a second interview. Well, three days later I went on this second interview with a different manager and was told that she really liked me and at that time I was offered a kitchen position at $9.00 per hours which I immediately accepted. I was told before I left that I would receive a call regarding orientation, well I never received a call so instead I gave them a call and was basically told the position was given to someone after I had already excepted the offer now I can't get a manager to explain to me why this happen, which I believe to be very unprofessional and I feel very disrespected. This restaurant is located in Jacksonville Illinois and I might have fell to mention I'm a African-American male. I will be further looking into this to see if this has happened to others and may decide to take legal action in the future.

My husband and i went to buffalo wild wings 5/5/2017 in largo fl
we both ordered a tall beer in which was not that cold.

He ordered the pulled bbq sandwich it was small and cold and the ketchup was watery.

I ordered the buffalo chicken wrap with chips and salsa the wrap
was horrible, all the buffalo sauce was at one end of the wrap.

We were very disappointed in this experience, due to the fact it cost us 41.96. It was a very expensive dinner that was horrible.

We would like to be somehow compensated for out expensive experience.

I dropped my daughter and her friends off at the Chino Hills, Ca location at approximately 11:40pm and they were served their food 2hrs later. I sat in the parking lot waiting and saw people walking out that came in after them. My daughter and her group had their heads laying on the table falling asleep. I feel if this location can't service their customers in a timely manner maybe they should hire a few more employees! Because this is ridiculous! As you can see it's not that crowded

I placed an order online as I do very often. As normal, I was given a pick up time and confirmation number. When I get to the restaurant at the time I was given, I am told sorry the food is not done, that it would be 5-10 mins. That time passed I was told another 5-10 mins and offered a drink. I was then told the manager was coming out to speak with me, which he never did. After almost an hour my food comes out and it is lukewarm at best. I asked for new wedges to be made and said I didn't want to wait for new wings to be made as I didn't want to wait another hour for them. As I received my wedges I see the manager appear and I think that he is going to come see me to discuss my issues, but turns out there was another customer complaining as well. The service was horrible and the food I waited almost an hour for was cold. BW3 may lose a loyal customer after this experience.

Did today make you feel like a big boy dan salisbury manager at the cheyenne wy location! You are no kind of man being hostile, intimidating, yelling and following an exiting female customer out of the building to her car! Dan was out of control and I did not feel safe! You are not mentally stable! Your security footage will prove that... You unstable stalker! Cheyenne wy location manager dan salisbury is a hostile little man that called himself trying to confront a woman, instead of listening to a paying customer that comes in every week for years, even despite the specific 3 incidents I had the bad service. The manager dan salisbury kept telling me he didnt believe there was a problem every time I come in and to avoid more incidents my orders will be reviewed with me at the time of pickup. I said that was fine but it hasnt been everytime only 3 times ive had extreme bad service. Instead of calling customers liars for their bad service he should spend some time in the store... He got closer in my face and said let me tell you something, I told him I dont know who he thinks he is but I didnt have to listen to him. I turned away. He steps close again saying listen to me, I say you cant tell me what the ### to do I don't have to listen to you and side step him and continue to leave. He follows me out saying listen to me, listen to me listen to me and I started yelling nooooo iiiii donnttt have to listen to you! I'm outside the bldg and half way to my car and he is still following me yelling listen to me listen to me, so I yell back to him over and over "stop following me" but he didnt stop. He follows more and he yells since you dont want to listen to me and you cussed at me you are no longer welcomed to my location! I'm at my car and turn around and yell what I didnt cuss you I said you can't tell me what the ### to do. He said I still used abusive language to mngt & i'm not welcomed there. I yelled at him who gives a damn he doesnt care about customer service and the staff reflects that. Dan is unprofessional and unhinged! I did not feel safe. He is embarrassing the corporate brand with shameful conduct!#!

On 04/22/2017, I went the buffalo wild wing in Arundel Mills Mall, MD. When we got to to the establishment we order our food at 11:00 and we received our food st 11:50. Once we received our food we noticed that the wings were missing lemon pepper( wings were only fried with no seasoning) and the buffalo seasoning just had seasoning on top. My friend had order a chicken sandwich and she started eating it but realized it had a weird taste to it. The sandwich was undercook. We told the waiter and she contacted the manager. The manager came to the table very rude and seemed as if she really didn't care and just removed the food and said that my friend had to pay for the sandwich. At this point we were very disappointed not just on the food but the service as well. We waited on the bill. Which the manager didn't have the nerve to take and the waiter who attended us didn't either. A other lady brought the bill. We ended up going to McDonald's. I'm very disappointed in there service because I have work in retail before and have been a manager in restaurant. The way she handle things was not appropriate; she didn't even ask if they can do the wings again. Which she had to. I do know as a manager you also have leave a good empression for the customer to come back. We are not seeking for anything free or nothing like that. We just don't want other customers getting the same experience. After all this I realized they have awful reviews on yelp.

My husband and i was at the bww in Belleville Il. At approximately noon in April 19, 2017 the service was the worst. The music was overwhelmingly loud. The service staff was clapping and singing or trying at least. I asked the server about the southwest chips. He didn't have a clue what i was talking about but told me i could get them even though they were not on the menu. I had to tell him how to make them. When the manager heard me complain about the music and the singing yelling wait staff they got even louder. They began to drop large bus tubs being even louder yet. I was so nervous i got sick and couldn't eat. When we was leaving no one not even the manager would speak to us.

My date and I ate dinner April 16, 2017 ( Easter Sunday) at the Clovis NM location. Notice that the music was loud as we entered. When the waitress took our order she could barely hear, which resulted in our order being wrong. It was very difficult to even have a conversation with my guest and we were in a booth. I asked if the waitress could see about having the music turned down, she said that she'll see what she could do, after about ten minutes nothing had changed and I ask to talk to the manager. the manager said the system was set and that there was nothing he could do about it, and said that's just who they were (Buffalo Wild Wings). I have installed 70 volt sound systems in several restaurants in Clovis, so I know one or more sections can be regulated. The food is the best and I really enjoy the Caribbean Jerk Wings, but I have had to ask that the music be adjusted.

His name is Wilson and he is one of the worst managers I have ever come across how he got there is beyond me .He does not belong in the customer service field he treats his Co workers with no resecpt and his customers even worse I was hoping to host a corporate party there but after the way I was treated I will go elsewhere I am a regular at your Weston and major Mackenzie stores I will never eat there again And I will tell my friends family and co-workers about my treatment at this location if u ever decide to dismiss Wilson well then I would come again I host parties for Ikea! Too bad

I always go to bww on Wednesday because it's cheaper for my family. Where 6 plus my son and niece who don't eat because there small. I went this Wednesday and I was treated very nice at the door but once we got a waitress to sit us down and write down our order it went bad from there. She was very rude and gave attitude to me and my family. She looked mad at something but took it out on us. I spend almost $120 that night and to be treated like that was wrong. We waited for our food for 40mins and when we got it, it was cold I tried to tell her but she was very rude and we ate cold food that night. I was very upset so was my family. My family didn't want to make a big deal so we just left fast just took the food home. Very upset. Hope you guys can do better.

My name is Charles, and my and I went to the buffalo wild wings, in Orange Park, Jacksonville, Fl! I had a long and successful day at work! So when we were being seated we asked for another booth that was clearly open. They sat us there and when the host told our waitress, I noticed Krystal or Crystal, rolled her eyes! I told my wife and she thought I was overreacting, so I said maybe so! We ordered our drinks, I have never been carded, she carded me so I took it as a compliment! However we had six couples come in after us, it wasnt busy at all and yet my wife ordered a snack pak, and I ordered a burger, yet we sat there for an hour and she walked past us over six times helping other people! When I saw four of the other couple that came in after us leave, and she served two of them, I asked for the manager! When the manager came out, she told us that she informed her that she forgot to put our order in! I think this was done because she didnt want to wait on us, she rolled her eyes, she carded me with attitude, and then she deliberately told us that it may take long! She walked past us six times and never remembered! When the manager went to the back, she was standing by another waitress saying they are bitvhing because I forgot their order! Sad part is I always go there and I always tip my waitress 25 or above! To be treated like this and left sitting there is disrespectful and her lack of remorse is disgusting! My number is [protected]! In case you wanna know We went there 04/14/17 @809 and we took our food to go after sitting in at 959pm

4-12-17 Met with my family party of 10 (8 adults, 2 children)
Never had a bad experience until today. Talked to the manager and
I guess the waitress that had our table had a break down & disappeared.. They did not handle this well at all.. other waitresses were trying to help us but kept saying we weren't in there section so they had to help their customers.. Asked for one fork about 5 times .. drinks were missing .. waited an hour for food people after us were getting served before us .. My mom and grandma didn't get what they had ordered only noticed when my sister asked if they wanted more of hers they said ours weren't spicy like yours..My sister said they were the same
And then we noticed my mom and grandmas didn't have sauce on them but said medium on the sticker .. when we told this
To the waitress(who wasn't "ours") she said But they ate them
In a rude voice .. my sister said well they didn't know what they were trying since it was their first
Time trying this.. .. OVERALL horrible experience... when someone from my job doesn't come in the ones who do split up the responsibility and we handle it .. These people didn't ..

On Thursday 30th March 2017, at 6:30pm my friends and I went to celebrate a birthday dinner at Buffalo wild wings, at 5143, Wellington road, Gate way center, Gainesville VA [protected].
I got home at 10:15pm to check my birthday gifts presented to me, I realized that my birthday card and $80 was was left on the table. So I quickly called them to keep it for me. But to my surprise, they didn't find the items.

I went there the next day, I was asked to go and they would give me a call but up to date, I didn't hear from them.

Thanks
Millicent Doku.

Went to the BWW in San Bernardino off hospitality when I got there the doors were closed it's 1:20am the sign in front of me obviously says they close at 2am so I call & they tell me they did last call at 1:20 so how is it I called before I got there the girl employee told me they did last call at 1:30 but I get there & there closed so I ask to speak to a manager & he proceeds to tell me the same thing all while I'm standing in front of this locked door so when I ask for his name he doesn't want to give me his last name he tells me he's the only Brian there & when I ask for the employee who told me they did last call at 130 for her name he doesn't want to give up her name so I will never go there again very bad customer service from someone who's supposed
To be a MANAGER BOTTOM LINE DONT GO TO THE BWW IN SAN BERNARDINO! WORST CUSTOMER SERVICE EVER !

On April 4, 2017 around 6:10 p.m my family and I (party of 5-2 adults and 3 kids) went to to dine at the BWW in Live Oak, TX. Upon being seated we noticed that the music was WAY louder than usual for a Tuesday at 6 p.m. to the point where we couldn't hear eachother speak from across our table. I asked for a manager who I kust add was the lost rudest unprofessional person I have ever dealt with to see if he could turn it down a bit. He said no that it was a sportbar and people paid for that music and it was at the Corporate level all the while yelling at me I even told him "Look you are ecen yelling so I can hear you" he snapped at me and said "This is the way I talk to everybody" and I told him I didn't appreciate his tone and asked for Corporate's phone number and he said you'll get it on your receipt when you are ready to pay and that it was fine with him if I gave his name and snarkly walked away. I later find out that is friends were the ones playing the music and had asked him to turn it up because our server told us multiple people had complained before us. Well adding insult to injury we never got our order of food. We ended up leaving hungry and disappointed at the service we had just recieved and drove to your location on 281 and 1604 in San Antonio. And from the we walked in to leaving the greeters, our server Erica and the manager on duty made sure that we were taken care of well and even apologized for how we were treated at the other location. I hope you all take this incident seriously as that is very bad for business to have MANAGERS conduct themselves like Michael Heinz did.

Went to this location with my family, and my husband and I ordered 2 small traditional wings. The wings were so soaked in sauce to were we couldn't even enjoy the quality of the food. We then ask the server if the wings could be replaced but, with light sauce. We then had to wait another 15-20 minutes before I food was brought out. By then, my husband and I had lost our appetite, our children had already eaten and enjoyed their food without us. I then ask for the manager in reasoning to see if he could compensate us for our convenience. He then said at that point of time "I see there's going to be a problem here" and walked off. I was so embarrassed, because I am African American and the way he exclaimed it was not of my character and it was definitely an insult to myself and my family. The waiter then came to apologize to us by saying that he was sorry for the mishap.

I was in Buffalo Wild Wings around 1:30pm and my server was great but I tried to stop and talk to I'm assuming one of the managers didn't actually like one name tag said Tiffany she rolled her eyes and walked off to back probably not going to be back. I was just going to tell her that her staff done a great job but she made it known that she was not interested.