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Bharat Sanchar Nigam [BSNL]
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Bharat Sanchar Nigam [BSNL]
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2.3 283 Reviews

Bharat Sanchar Nigam [BSNL] Complaints Summary

91 Resolved
192 Unresolved
Our verdict: Engaging with Bharat Sanchar Nigam [BSNL], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Bharat Sanchar Nigam [BSNL] reviews & complaints 283

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R
12:00 am EST

Bharat Sanchar Nigam [BSNL] centrax

sir

I have a land line connection in ujjain (m.p.). [Name ruchi gandhi, No. [protected] & one India Plan), 2580877 (One India Plan)].
Before this I coustomer of bharti airtel in centrax facility. But attract of your scheme & disconnect the airtel connection & take your conection.
Now problem this I apply for centrax facility in Maheshwari samaj ujjain group. But your officer does not accept my application & say 149 plan is going on so we do not accept this application. But you do not close centrax facility so this is very wrong activity of bsnl.
Clear my points & status of scheme at my mobile
[protected] (shailendra gandhi husband of ruchi gandhi)
thanks

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I
ISRAR AHMAD NAGORI
,
Sep 01, 2008 8:24 am EDT

Dear Sir,
I am your consumer at MEHIDPUR. My land line phone No. is [protected]. I have internet broad band connection on my phone. I have submitted my application to cut the internet broad band connection to your bsnl office Mehidpur on 30th Sep. 2008. But to day I saw the connection did not cut by your office. If your office will send me the bill for the month of September 2008, I shall not pay it. If you will cut the connection of my phone I will be free to go to consumer court.
Please immediately cut the my internet broad band connection. Thanking in anticipation. I shall not responsible for internet broad band connection. ISRAR AHMAD NAGORI 187, NAGORI COLONY MEHIDPUR DISTT. UJJAIN M.P. PIN 456443

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12:00 am EST
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Bharat Sanchar Nigam [BSNL] BSNL BROAD BAND SERVICES

I am KAMARAJU,M.V.V ,applied for shifting of BSNL land line phone :040-[protected] along with broad band INTERNET Connection from JR Nagar,Teachers colony, Kalyanpuri , uppal , Hyderabad-39 to my present (Own) House No: [protected]/15, PLot#15,NRSA Colony, Hydernagar, Kukatpally, Hyderaba-72.I was also allotted a new land line No:[protected] and the nearest Tel No: is [protected].
Neither I have been given the telephone connection nor information from BSNL in this regard.
Hence I request the concerned BSNL authorities to take up immediate action so that I can avail BSNL land line with BROAD BAND INTERNET at the earliest.
Thanking you,
(Kamaraju,M.V.V.)

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Amit Shah
,
Jan 17, 2008 5:37 am EST

To Date 17/01/2008
Bsnl
Pune

Sub:- Broadband not working on phone no [protected] from 7th on January 2008

This is to inform you that the broadband was installed on 5th January 2008.
After logging complain to the costumer call center till now one have attended the call yet.
Kindly note that I will be not doing the payment from 7th Jan’08 till 17th Jan 2008 as there is
no usage for 10 days.

And you will be bill me for from day one the date of installation. Who is responsible to for the
non-usage for 10 days.

Thanks & Regards

Amit Shah
533 Centre Stret
1st Floor
Pune 411001
mobile [protected]

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12:00 am EST
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Bharat Sanchar Nigam [BSNL] Shifting of BSNL land line with broadband internet

I am KAMARAJU,M.V.V ,applied for shifting of BSNL land line phone :040-[protected] along with broad band INTERNET Connection from JR Nagar,Teachers colony, Kalyanpuri , uppal , Hyderabad-39 to my present (Own) House No: [protected]/15, PLot#15,NRSA Colony, Hydernagar, Kukatpally, Hyderaba-72.
Thanking you,
(Kamaraju)

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amirthanathan arulappan
, US
Feb 15, 2018 1:33 am EST

From,
A.AMIRTHANATHAN
Rtd. Assistant Executive Engineer
39/2 Saro, 4th Cross, Timber Depo Road
Nesamony Nagar
Nagercoil – 629001, Phone: [protected]
Cell- [protected]
To
The General Manager,
BSNL – Court Road,
Nagercoil -629001

Dear Sir,
Sub:- A.AMIRTHANATHAN - Retd. Assistant Executive Engineer –
shifting of Land line phone 04652 – 220952 with Broad Band
Net connection from Ranithottam to Thammathukonam –
requested regarding :-

I would like to inform that my family was shifted from 39/2, SARO, 4th Cross, Timber Depo Road, Nesanony Ngar, Nagercoil to Door No 4 – 168 – 4, Diamond Street, Gurukulam salai, Thammathukonam . and now residing at Thammathukonam. I have installed Land line Phone No. 220952about 25 years back and installed BSNL Broad Band connection for about 5 years back. Hence I request that my telephone with broad Band connection should be installed in my new house at Door No 4 – 168 – 4, Diamond Street, Gurukulam salai, Thammathukonam at the earliest.
Thanking you
Nagercoil yours faithfully
15 – 2 2018

( A.AMIRTHANATHAN

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Mohan Kuma
, MV
Oct 17, 2016 6:38 am EDT
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Dear Sir,

We have requested to shift the tel.line (Latha Mohan 238186) one month back from Christoper Nagar Parvathipuram Nagercoil to Amsi Thengapattanam Painkulam exchange stil we did not get the connection we are long time customer we are using internet and we are paying more than 2000/rupes per month please do the necessary action and fix the line at the earliest.

thank you,
T.Mohan Kumar
Male'
Rep.of Maldives
[protected]

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Gopalakrishnan
,
Jun 03, 2016 8:07 am EDT

I have paid Rs 500/- against new telephone (landline) connection for my residence with BSNL, Pimpri.

My customer accoutn Number is [protected] and the waiting list number is PPI13001913. I had submitted my application for the new connection on 20th Feb'2008. The exchange code is PPIRSU.

After a weeks time, when i approached BSNL, they claim that providing line to my residence is not feasible and i have to cancel my request.

Is this the way BSNL treats its customer. I am failing to understand that while my flat owner besides me (i am in flat 3 and he is in flat 2), owns a BSNL line, why i cannot have one? Only BSNL authorities can answer this!

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Mukesh Kumar
,
Oct 27, 2007 12:00 am EDT

My Telephone line not working since six months. The concerned authority do not care.

My Telephone number: [protected]

Authority: Bharat Sanchar Nigam Limited

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MURLIDHAR PATIL
, IN
Apr 02, 2015 7:39 am EDT
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WE HAVE [protected] LAND LINE BSNL NO. WE SHIFTED HOUSE IN SATARA CITY ONLY BUT AREA BELONGS TO MAIDC EXCHANGE AFTER SIX MONTHS FROM 30.09.2014 WE COULD NOT GET CONNECTION .EVERY TIME EXCHANGE TOLD NOT HAVING LINE BUT ON NH4 PRIM LOCALITY IF BSNL NOT HAVING PROPER LINE THEN HOW WE DEPEND ON BSNL PRIVATE FIRMS GIVING WIRELESS PHONE IN THIS SITUATION BUT SATARA AND MAIDC EXCHANGE OF SATARA NOT TAKING ANY EFFORTS TO CONTINUE CUSTOMERS NOR ADD CUSTOMERS .
MURLIDHAR PATIL CELL NO.[protected]

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ranasatyawan
, IN
Oct 27, 2009 4:38 am EDT

I am rana satyawan, applied for shifting of BSNL land line phone :[protected] along with broad band INTERNET Connection from Quarter No.F-5, CISF colony THEP Banbasa to my present quarter No.E-1, CISF Coloney THEP Banbasa
Thanking you,
(Ranasatyawan)

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kamal
,
Jun 03, 2016 8:07 am EDT

my phone no is [protected] is not working last one month

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P.Thanikasalam
,
May 07, 2008 4:46 am EDT

I have requested to transfer my BSNL landline and broadbrand connection from BTM Layout(BANGALORE) to Vijaya Bank Layout(BANGALORE) on 3rd April 2008.

But to my surprise BSNL had not taken any steps to solve my problem, its almost 5 weeks completed. This is what the service we will get from BSNL.

Kindly take necessary action ASAP.

Please find details here

Name: P. Thanikasalam
Telephone: 080-[protected]

Thanks & Regards,
Thanikasalam

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12:00 am EST

Bharat Sanchar Nigam [BSNL] Delay in new land line connection

I, Rathindra Nath Bhattacharjee appled for a new telephone land line connection on 1-Nov-07 in my house at Bangalore as per the following details.

consumer no: [protected]

At that time (1-Nov-07), I submitted my installation charge, it was assured to me that in a maximum 10 days my phone would be installed.
But almost 1.5 month is over now, no connection is made. And no feedback also given to me.

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DHARMVEER PRAJAPATI
,
Jun 15, 2008 12:17 am EDT

sir,
I had applied for the new connection in 25/2/07 but till today i not get the connection. I had paid the full amount of new connection than also department is replying that it is TNA.
Many times calling to the related person than also no positive response from them. I had also applied for the number that is [protected] which is in my name but no conection has been provided from bsnl side to me since last one and half year.

So please go through it and make me new connection available as soon as possible

my address
dharmveer prajapati
nr patel saw mill
kevadajis chawl
thakkkar nagar
N.H. 8
Ahmedabad

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12:00 am EST

Bharat Sanchar Nigam [BSNL] Unable to connect to Internet.

I am a customer of BSNL and I have got a Landline Connection for past 10 days and they have informed us that i can use internet directly from this landline.However,I have completed the procedures as per your officials advise but still i am unable to connect to the internet through this landline number.The problem is I am always getting engaged tone while dialing to 172224 and becomes dead like after a few seconds and unable to utilise the internet.My Phone Number is :- 040 - [protected].This landline has been bought by my parents whose name is Krishnamurthy Kamala and I am Parameshwaran who is submitting this complaint.Kindly resolve this immediately so that i along with my parents will have tasks to be completed using this Internet options.

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12:00 am EST

Bharat Sanchar Nigam [BSNL] wrong information by the custumer care

sir, i am from kotapa, dist koraput ,orissa i have a retail counter of recharge voucher of bsnl and other company. today a custumer comes to my shop and ask me for the bsnl offer , so i called to the custumercare of bsnl and ask the offer the given me the wrong information and becose of this wrong information the customer and my self got loose,now i wants to take some action against this type of pepole who giving us a wrong information.

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Amitava
, IN
Nov 16, 2012 7:41 am EST
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Dear sirs'
Im from Balasore Orissa, BSNL GPRS didnt work properly though it has been to bsnl customer care but till job yet to be completed.TOWER IS BAMPADA BALASORE TOWER its regular problem.3g signal is very poor.so please rectify as soon as posible
Thanks. Amitava

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Sudha Kar Rao
, IN
Dec 31, 2009 4:28 am EST

Sir, I am from Paralakhemundi, I have the complaint for the customer care is that I am trying to contact from at-least 20 days but it is busy. If the customer care attender is all busy why don't u get some more attender to satisfy other customers. To make your service better, whats the need of the customer care when we can't get any information or what ever else in time. To compare with the other network the Bsnl is the worst in the point of view of the customers satisfaction in view of customer care.
Sir, you should take any action against that.
If any message or any contact me this is my id: sudhashy_0@yahoomail.com

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supriya
, IN
Apr 18, 2009 8:38 am EDT

This is 100% right.I got some times the customer cares are angry.And they dont say information.

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bighnaraj pal
, IN
Feb 15, 2009 11:24 am EST

sir, i am from puri, i am having "BROAD BAND CONNECTION", but current month bill (JANUARY) is incorrect, my plan is HOME500, 2.5 gb space...i am using only 2.4 gb.. but in my bill it shows i am using 157mb extra...then give me a suggesion how i rectify it...customer center executives, they told we dont know any thing...they told go to the office...

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12:00 am EST

Bharat Sanchar Nigam [BSNL] BSNL Landline not working properly

our BSNL landline phone is not working properly (right now our phone is dead).

our phone no: is [protected].

our address is -- D-19, Rajul Residency, Near Sai Baba Mandir, 1213 Narbada Road, Jabalpur (M.P).

kindly check our phone as soon as possible.

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rajendra
,
Mar 01, 2008 12:22 am EST

in my telehone no. [protected] coller id show so many telphone no. & mobile no. those who not related to us. so many other person dial to different other no. and that no. show on my telephone. i have comlaint so many time but i have no result of this problem. so please do needful and remove this problem earliest. . . rajendr bagri

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12:00 am EST

Bharat Sanchar Nigam [BSNL] Phone dead from last 30days!

My Bsnl Landline is dead from last 30 days and i am fed up by giving complain to customer care and local telephone exchange. and no one their taking care of it. These BSNL corrupt people has taken bribe from other operator and now they force people to return their phone to accept other service.

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Pooja Goyal02
, IN
Sep 28, 2011 9:17 am EDT

My BSNL landline along with broadband number 020-[protected] is dead since more than 30 days. I had registered complaints many times and have been requesting the BSNL staff over my mobile phone continueously since 7 days. They always assure me that it will be fine the same day but that day has never come. I don't want to switch to any other network as BSNL network is the best when it works (Please note my words - when it works - as it hardly works half days in a month). If anybody can help me, please respond on my cel [protected]. Thanks in anticipation.

Pooja Goyal

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Project Officer/DWDA
, IN
Dec 10, 2010 7:04 am EST

My Bsnl Landline and Fax is dead from last 5 days and i am fed up by giving complain to customer care . I have done complaint to this number 198 2 times but noting is done.
Please Immediate action would be required

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antibribeaunty
, IN
Mar 31, 2009 12:51 am EDT

if any of bsnl employee demanding bride, ask your friend to take a photo of the scene while he is receiving the bride and send to all senior officers and public (particularly people belong to the same exchange) mentioning his name, post, working exchange and how much he got from you. If any one his relatives or family members came to know this. surely he will stop getting bribe.

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arun bal
,
Dec 04, 2008 12:51 pm EST

your service is very very very very poor, you are not attending the problems soon, even though we are giving the complaints you are not attending it properly.
what is the secrect of this.

i have decided to change your sevice to airtel or some other.

could you pls tell me when will you attend this complaint, or beter tell me how to surrender this network

I really fedup with you people. I never seen such a worst service from you

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mahender kumar
,
Nov 01, 2008 8:21 am EDT

my telephone no [protected] is out of order from last 25 days, depiteof so many time complaints nobody turned up so far, i am unable to use broadbend for online returns and other office work,

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tapan bhusan ghose
,
Oct 01, 2008 8:22 am EDT

my telephone has been dead for the last three days or so and i want it to get repaired as early as possible

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Hari Ram Agrwal
,
Jun 20, 2008 3:04 am EDT

My Land Line phone is not working Telephone No. 0512 [protected]

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vellinedi.Mallikharjuna rao
,
Jun 03, 2008 6:12 am EDT

My Bsnl Landline is dead from last 30 days and i am fed up by giving complain to customer care and local telephone exchange. and no one their taking care of it. These BSNL corrupt people has taken bribe from other operator and now they force people to return their phone to accept other service.

my phone number is [protected].my address is Bollavaram(post).Muppalla(mandal).Guntur(District).

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Durgesh Kumar Gupta
,
May 22, 2008 8:02 am EDT

BSNL Land line no. [protected]

I am facing a problem in my phone since 03 months, I have raised the complaint many times but the status remains same.

Now phone is dead, Some times dial tones automatically come & Noise problem was since 5 months.

There was a huze joint in the wire but after many requests, The same has not been changed as on date.

If this is the way to serve the customer, It is not acceptable & we shall take the decision to disconnect the phone.

Immediate action would be required,

regards
Durgesh
Optional nos. [protected] & [protected]

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Mr.DHARM CHAND
,
Feb 16, 2008 7:40 am EST

my telephone number-[protected],my bsnl landline telephone is not working from last 2 month.i am
handling more-more problem.in this session,my mother expired on 06/02/08,without telephone hw cn i contact to my relatives. i am very angry against this department becouse i did many complaint to our telephone exchange(daulat pur) bt they never come to my area for repairing.i want to complaint against this
department.pls help me as soon as possible.i am waiting ur response.

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12:00 am EDT

Bharat Sanchar Nigam [BSNL] caller id sumbit

DEAR SIR,
Hi,

I am using BSNL Telephone line from a long time. but i am facing a problem with my telephone line from past 8 month. I have complaint so many times but no use.
I AM SUMBIT CALLER ID FACILITY SUMBIT IN MY TELEPHONE SO SIR PLEASE REQUEST ME BSNL.

PH=[protected]
ADD= Gaytri coloni,bard no=13 Panchyat samiti ke peeche
NADBAI(BHARATPUR)
SIR PLEASE

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Subhash Chand Agarwal
, IN
Apr 26, 2010 9:47 am EDT
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Sir/Madam

My name is Subhash Chand Agarwal.
My land line No. [protected] from Krishna Nagar Bharatpur Rajasthan.
My Complaint is my landline phone is not proper work about last one month. I have complaint lodged already no. 198 last 3 week but it is not properly working .
Plz Fastly work this Complaint...

Your Regard
Subhash chand Agarwal Date:- 26-04-2010
Add.:- 448 Krishna Nagar, Bharatpur, Rajasthan -321001
Phone No.:- [protected], Mobile.:- 91-[protected]

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Ms. Bakul Gogate
,
Nov 26, 2007 10:58 pm EST

My BSNL Landline no. [protected] is dead. Help me at your earliest.

ComplaintsBoard
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12:00 am EDT

Bharat Sanchar Nigam [BSNL] hopless service

I have applied for bsnl landline nagpur (khamla branch) on 17/04/2007 via d/n no.: n36934 but six months had passed and no response from bsnl. I had sent sms to every officer related to this zone but still no action has been taken. still the officers say we dont have any instrument. in my area the connections are very less only100- 150. still this useless service.

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Sanjay Shrivastava
, US
Feb 28, 2018 1:04 am EST

MY SELF SANJAY SHRIVASTAVA, ASSISTANT COMMISSIONER OF CUSTOMS NAGPUR AND MY OFFICE SITUATED AT TELENKHEDI ROAD, CIVIL LINES, NAGPUR HAVING LAND LINE PHONE NO [protected]. ABOVE MENTIONED PHONE WAS COMPLETELY DEAD, SINCE FOUR MONTHS. SEVERAL TIMES I COMPLAINT TO 198, BUT OF NO USE. PSEUDO TYPE REPLY "THE ABOVE COMPLAINT WAS IN THE NOTICED OF BSNL AND WAS DUE TO TECHNICAL REASONS".
PL TAKE IMMEDIATE ACTION.
MY MOBILE IS [protected].

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V.K.Rai
, IN
Sep 14, 2010 2:01 am EDT

What is the fun of wasting money on advertisment, when we can not meet the demand of the people, who are coming directly.

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V.K.Rai
, IN
Sep 14, 2010 1:58 am EDT

From V.K.Rai

Even though almost two weeks have elapsed but nothing has been done to provide landline connection. I have again filled up a form for telephone connection & broadband connection about 15 days back through BSNL agents number receiced via SMS.The result of the same is old one. I once again reuest some responsible officer at higher up may take not of thefacts and do the needful.

V.K.Rai
RPTS Road, Matru anchal apartement
nagpur
order no [protected]
tel alotted no [protected]

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V.K.Rai
, IN
Aug 31, 2010 4:10 am EDT

I have applied for BSNL land line connectionat Khamla Branch on 15.07 2010. I was told that telephone will be installed within 15 days.I was further asked to contact office near dev nagar. When I approached this office I was told that the connection will be made within2/3 days . Almost three weeks have expired since then and every time I approachBSNL office some elusive reply is given. Today JTO told that it will take minimum 15 days as the cable is to be laid for which new contract is being made.. This is clear that all this is dilly dallying. Nobody is interested to make the good impression of BSNL.I hope some responsible Officer will read this and take needful action.

V.K.Rai
Matru Anchal Apartment
RPTS Road NAGPUR-15
Order no [protected]
Tel.Alotted no [protected]

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R Sonune
, SE
Aug 24, 2010 7:10 am EDT

I think this is BSNL policy not to entertain its customers,
so the Customer base automatically diverted to private players, and later by showing bigg loss BSNL will be sold in peanuts to these Private Players.

Then Employees of BSNL will feel the colour or Private comp working style.

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rajdeepsagdeo
, IN
Jun 29, 2010 5:16 am EDT
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Sub:Telephone No-[protected]

This is to inform you that above said no i.e. [protected] address 202, shankarnagar nagpur is dead since last 65 days. i will complaint for bsnl office.
we request to kindly do the need full at the earliest possible.

from :
R.G.SAGDEO

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keswanipooja
, IN
Nov 30, 2009 1:18 am EST

I too agree to the same...As any complaint lodged with BSNL is not executed...My first BSNL bill was wrong n when enquired they said that by mistake some other plan is added n we will change the bill at the earliest..but sine 5 days i m going to BSNL Nari exchange n they r just asking to come again n again ...i just want o ask the senoir officals that the work which can be done in 2 days why people have to come again n again...How would a common man trust the Govement officials...this is the reason people do opt for private comapanies...I request toPlease consider every single complaint seriously and n execute to the earliest..the jouniors sitting n chaating the office but when asked they r not working..Plz As a common Man i m just requesting to just change the working culture n help everyne at the earliest...

Hoping your revert at the earliest
Regards
HR
Nagpur

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SARANG
, IN
Nov 26, 2009 11:50 am EST

respected sir

this is my complant as comment
i useing ur services from last 6 years ..
Still i cant get ur services as need .. we are facing problem at nagpur . there is no need to explen my actual problem in this comment . There is a problem in the my land line always ...
hope you will take care of my comment .

Hopeing ur revert
Thanks & Rgds.
sarang D. Deshmukh
Nagpur
Mob:- [protected]
Land line ? [protected] ) ?/
E_ID :- sara.desh@yahoo.in

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Ajay Potey
, IN
Jul 13, 2009 4:18 am EDT

BSNL should be ashamed of their services. In this tough world of compitition of telephone companies, if you have to servive improve your services else one day you will be no more.

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Ravi Rangari
,
Sep 02, 2008 7:08 am EDT

I have applied for bsnl landline before 3 months.Still no connection. I Tried to approach the bsnl office which is near to Sai Mandir, Chatrapati Square. They reply that they have no instrument. Isn't it ridiculous? In TV, they give the ads promoted by Preity Zinta and this is the Service? They don't have even Instruments? Then why are they running the service. They should learn something from Tata, Reliance, Airtel which give you quick service. I suggest BSNL to lock the company so that people can save their valuable time.

Bsnl service is the worst service in the world. Don't use it. It will bring you lots of frustrations and disappointment.

I have the mobile but for broadband i have applied for landline. The bsnl should not cheat us like this.

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12:00 am EDT

Bharat Sanchar Nigam [BSNL] Telephone dead

My father's telephone is not working - with low voice for the last one month (my aged mother strugled to talk by phone to me and she requested to the telephone people regarding this), we made a complaint but there is no response, for the last one day the telephone was dead, so we once again sending the complaint for you. Request to do the repair immediately.
Phone no: [protected]

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Clement Vijayan C W
, IN
Jun 10, 2010 6:33 am EDT

My name is Clement Vijayan C W my old bsnl telephone Number: [protected], it was changed with our any prior intimation to a new number:[protected], for the past 2 weeks, my telephone is dead and my internet is down for the past 2 months, I have personally gone to Hoysala Nagar Telephone exchange, met Mr.Manoharan and Ms.Vasanthi, they are giving me lame excuses that the line's man is on leave etc., I am fed up of following up with these people, Can some one make this Telephone working.
I will complaint to the General Manager Head office and exclate this matter, if no action is taken.

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R. A. Agarwal
, IN
Aug 07, 2009 5:43 am EDT

my phone No0120-2889075 is not working since last four weeks

Complaint has been registered vid Complaint no. 000002

But no response

I am planing to dis-connect it and take my security back

R. A. Agarwal
[protected]

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Sulava Nnada Devgoswami
,
Sep 20, 2007 12:00 am EDT

Phone dead from one month and nothing being done. Very poor service!

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nonusharma
, IN
Nov 25, 2011 10:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi, I am sanjay sharma we have landline in my village, that telephone not working properly, it deactivated from last 2 months...every time it has got deactivated.We are very upset of that particalar tel & from bsnl..[protected]
My sister has ..[protected] this no also in same condition ...
we had told many time to local engineer for same but...

we are filling very shamful...that bsnl is not doing good in rural areas, every one is upsets due to getting this type of facility...pls. do something...otherwise your all rural area's telephone will deactivated...this is my suggestion...
rgds
sanjay sjharma
[protected]

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Leesharaju
, IN
Jun 16, 2011 10:00 am EDT

My telephone number is 080-[protected], from past 2 months it is dead. But i receieve regular bill. I have given numerous complaints. But, no result. I am using this number from past 6years, That is the only reason i have not cancelled it. But, if it continues i am going to cancell my connection. I have never experienced such a bad service from any one.

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Princessbella
, IN
Jan 25, 2011 1:30 pm EST
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I have given numerous complaints about the disturbance in my phone line. Till date BSNL has not resolved the issue. I am considering moving on to another provider but I have been having this number for almost 15 years now. If BSNL does not resolve my problem I will disconnect my service soon. Extremely bad customer service. Very unsatisfied customer.

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lakshmiramana
, IN
Sep 17, 2009 2:58 am EDT

Sir,

My telephone number is 040-[protected], which is completely dead for the past two days. I have made a complaint two days back. This has become a routine problem. We are facing this problem every month. While talking we hear some cross talking.

Kindly make arrangements to attend to this problem at an early date.

Yours sincerely
Lakshmi ramana

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Rajashekhar Lakkappa
, IN
Aug 25, 2009 1:46 am EDT

Hello,

My telephone : 080-[protected] is dead from last 5 days and no appropriate action has been taken from the BSNL dept.

The Complaint docket number is 5369

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thahakunju m
, IN
Apr 08, 2009 7:15 am EDT

My land line telephone with internet connection is not working due to the breaking of cable in digging for pipe line two weeks ago.
phone number [protected] edappallikotta exchange

thaha kunju m
thahamanzil
edappallikotta po
chavara kollam 691583

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Prathap Kani
, IN
Apr 07, 2009 2:57 am EDT

my telephone number line creaseing so please retifide

ComplaintsBoard
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12:00 am EDT

Bharat Sanchar Nigam [BSNL] SIM is deactivated

27/10/2007
I am BSNL prepaid customer since 5 years.

Recently I have got my SIM changed as it was not working in my new Sony Erricson instrument. Then it was activated in two days. I hardly used it for 1 or 2 days then again it became inactive. First they stopped outgoing and then they stopped incoming too and it shows inactive SIM.

I say if there is any fault from customer side they should first intimate him and then they should take any action.

My balance is also about Rs. 1939 and validity is till May 2008.

I tried to call Customer Care by my another BSNL Mobile but hardly it works and sometime I hear cassette that "It is out of coverage" or "It is switched off" and if at all it is connected after waiting for 4-5 minutes when a person attends the call, in a second or a two it gets disconnected.

Please help me in this regard to restart my number.

My mobile No. is [protected]
My SIM No. [protected]

Yours truly,

Vijay Rana,
Baroda, Gujarat.

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satinder sharma
, IN
Feb 03, 2009 10:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

sir, I purchase last month new bsnl no. all services is normaly activated. i am regulerly use mobile for calling . But to-day sim network is loss. disply on screen is 'sim card rejected ' plz help me . my identaty sub-mited in exl office. plz my problem solve. thank you MY NO - [protected] JALANDHAR CITY 03/02/ 09 Email i/d manusatinder@rediffmail.com

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ubaid
,
Oct 29, 2008 9:37 am EDT

validity of tis mob no:[protected]

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manu
,
Aug 15, 2008 1:42 am EDT

hello bsnl

my exel sim was not working

ComplaintsBoard
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12:00 am EDT

Bharat Sanchar Nigam [BSNL] Unavailability of modems

I have applied for bsnl broadband connection under the name mr. Atul kumar gupta, 2a / 75 azad nagar, kanpur - 208002 in the month of september and have no got it done till now due to theunavailability of madems. So i request the addressed official to do as needed as it is really a ba mark on the name of the company and cause of customer`s dissatisfaction.

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ATUL GARG
, IN
Sep 03, 2009 10:21 pm EDT

We have bsnl broadband connection in our rice mills at sidhwan bet road, jagraon - 142026 (Distt. Ludhiana) pb. On our telephone no. [protected], its not working from last two months, go to bsnl ofiice again and again, also compaints on telephone but their is no response. Just tell us who is responsible for our business loss due to not working of internet

Regars
Atul garg
(Managing partner)
Mobile [protected]

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Babubhai C.Shah
,
Aug 04, 2008 1:39 am EDT

company consider my application for Broadband Service Dt.06/07/2008.company technician come & prosid for this.but steel today our broadband services is not activated by BSNL.Please look in to the matter urgently &do need full.

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Babubhai C.Shah
,
Aug 04, 2008 1:33 am EDT

last month we took a airtel broadband conection, number was 4382608, but after some time we knew that this number is already alloted to another persone. Then we complaint in airtel costemer care and we got a another number, number was 4372608 but this number is still dead. After that we complaint again in your costemer care but there is no reply, nobody is taking it seriously, and from last one and half month our company is facing many problems. so plz advice what should we do. And please take some action urgently.

ComplaintsBoard
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12:00 am EDT

Bharat Sanchar Nigam [BSNL] Disturbance

Hi,

I am using BSNL Telephone line from a long time. but i am facing a problem with my telephone line from past 1 month. I have complaint so many times but no use. there is very disturbance in the telephone line. i m unable to listen anything while talking on phone. my landline no is +[protected].

Please help me by resolving my issue.

Regards,
Rohit Mangla
+91-[protected]

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gauri12345
, IN
Sep 20, 2011 10:40 am EDT

I am Gauri Gandhi staying at Row House No.3, Rohit Residencies, Baner (Opposite Kapil
Malhar Soc.) Pune 411045

Baner Telephone Exchange is not giving proper service .

My Telephone number [protected] ...was facing disturbance since last 2 months . On 8th July 2011 I made complaint No.000914 .
Now my telephone is completely dead since past 3 weeks . I made complaint No 1442 ...but no action .

Yesterday I have made another complaint No.1692 ...my previous complaints No's 914 and 1442... they seem to have closed without attending to the problem ...This is not good style of functioning .

Previously also phone was dead for 4 months (last year) and again for 2 months (this year) ...but no action is taken by Baner Telephone exchange ...unless I make complaint to higher authorities .

Request to kindly improve the working of the exchange (if possible), , and at least get the phone line started .
Last time it was entrusted by to private agency ...which got the phone working in 2 hours ...which was dead from 4 months.
Request if they may again appoint private agency ...because the Baner Telephone exchange is not at all responding .

Thanks

Gauri Gandhi

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12:00 am EDT

Bharat Sanchar Nigam [BSNL] Broadband online registration in nagpur is fraud advertising

I have registered for bsnl broadband, online from nagpur but more than six months had passed and there is no response from bsnl. I am very disappointed by bsnl. Bsnl should not give fake ads regarding online registration for broadband, anyways we are disappointed.

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RAGHAV KAPOOR
, IN
Apr 15, 2012 5:12 pm EDT

WAKE UP BSNL, SERVICES SUDHARO NAHI TO BHUKE MAROGE AGAR PRIVATIZATION HO GAYA TO

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jijo.is.in
, IN
Mar 06, 2010 1:05 am EST

i m jijo from nagpur...I ve been facing the apathy of bsnl broadband cust care. Their response (i.e if they answer the call is very pathetic)... i m located in nagpur and till nw i havent been able to find a cust care no. where i can enquire about broadband connection.. 2557071 is eternally busy, then they gave me this no. 2561128, which as sumone rightly said is never answered... BSNL sucks bigtime...

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UdayT
, IN
Aug 28, 2009 7:21 am EDT

For new connections, I would suggest you personally go to VRCE office, Khamla office and Sai mandir office and ask everyone where the application is held up. My new connection did not come for 2 months and then I lost patience and after doing this kind of personal follow-up it started in 2 weeks.

However, right now the connection is down and the customer service number someone from BSNL had given 2561128 is never answered. Please help if anyone knows a number where you can get response or register your complaint.

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anand kadhi
, IN
Jun 22, 2009 2:03 am EDT

yes, i agree that bsnl gives bogus services and assurances.i have registered a broadband connection 8 days ago but there is no response from bsnl.

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balu
, IN
Feb 23, 2009 7:31 am EST

hello friends this is balu from nagpur iam using sify from 1.5 years this is a waste service in india and they have a logo bullet train ahahaha ### the sify

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Virendra Sapre
,
Nov 28, 2008 2:02 am EST

Sir,
We are a Construction company. We have broadband connection at our Kalamna Market Site in Nagpur. From 2-3 days we are having problem in our boradband connectivity and our broadband is running very slow when ever it is connected. Kindly look in to the matter urgently as we have to use software which is centrally located in our Mumbai Head Office.

Thanks & regards,

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Rajesh Tiwari
,
Sep 11, 2008 1:19 pm EDT

I am completely agree with all of here complaining BSNL not providing broadband and landline to customers as they are givind ads about it. Dear friends, bsnl is a government run company and employees are also having attitudes not bother about quality services. They got salaries on time, they never treat customers like other companies such as TATA, AIRTEL, RELIANCE, IDEA AND VODAFONE ETC. I request you to use BSNL as it is the cheapest broadband services in India. If you have complaints please give in writing to General Manager or CMD and take copy of it. Please throw corrupt and inefficient employee so that the service quality would improve.

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Ravi Rangari
,
Sep 02, 2008 7:10 am EDT

I have applied for bsnl landline before 3 months.Still no connection. I Tried to approach the bsnl office which is near to Sai Mandir, Chatrapati Square. They reply that they have no instrument. Isn't it ridiculous? In TV, they give the ads promoted by Preity Zinta and this is the Service? They don't have even Instruments? Then why are they running the service. They should learn something from Tata, Reliance, Airtel which give you quick service. I suggest BSNL to lock the company so that people can save their valuable time.

Bsnl service is the worst service in the world. Don't use it. It will bring you lots of frustrations and disappointment.

I have the mobile but for broadband i have applied for landline. The bsnl should not cheat us like this.

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sanjoo
,
Oct 18, 2007 3:57 am EDT

Same here! Worst place! Four months no internet.

ComplaintsBoard
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12:00 am EDT

Bharat Sanchar Nigam [BSNL] Problems getting a broadband connection!

I have been waiting for one week after my last blog to continue my quest of acquiring a BSNL broadband connection. Below are the milestones which I covered during that.

19 Sept 2007, Wednesday

I tried many times to connect to the contact number given at the time of application. Finally I made it through. Some one at the other end answered. She said at least it will take 2 weeks, i.e. one more week from now. When I asked about the process and status of my connection, she tried to explain the process, my application has to undergo before finally [magically] turning in to the broadband connection. But, she preferred the language Kannada, which is alien to me. I only understood some words like, telephone exchange, connection point etc. Those too were heavily accented.

21 Sept 2007, Friday

My friend who went to another BSNL office got another form, though the contents are same ;) How many forms do they have? Now itself I have seen the one from Internet, the one I filled and the one my colleague got. I guess the BSNL people don’t even know what exactly to do. Also, they said to him ‘frankly’, “It will take one month for you to get the connection”.

29 Sept 2007, Saturday

I wanted to call them last Wednesday, but I was not well and also busy preparing to go to my home town. Today morning while I was on my way, I got a call from a guy. He started off with Kannada, but when I heard the terms ‘Internet, phone connection, BSNL, broadband’ etc, I understood what it is. I told him that I don’t know Kannada and we settled on Hindi, which neither of us knew perfectly. I told him I am in Kerala and gave my friend’s number to contact. But somehow he conveyed me the message that, phone connection is ready [couldn’t understand what he said about Internet] and he needed me personally [with my id proof] there to give the connection. He gave me his number and said to call him once I am back.

3 Oct 2007, Wednesday

I asked one of my friends, who knows Kannada to call him and ask what is the status. When she called he said he will come and ‘install’ this Saturday. I don’t know whether he will give only the land line or both broadband and land line.

5 Oct 2007, Friday

I wanted to confirm about him coming to my apartment tomorrow. So I told my friend to call him again. [Thanks to her] He said we will meet in front of a hotel near my apartment tomorrow at 11:30am and I should have the receipt and id proof then.

In the mean time, I talked to a colleague of mine who took BSNL connection. He actually applied for the Home UL900 plan, but he got the Home 500 plan with a download limit of 2GB per month. He applied for a plan change, but it took him one month. He told me that the Home 500 plan was having really good speeds as compared to UL900 plan. The 2GB download limit for the Home 500 plan is very tight to maintain, but that plan has got unlimited connectivity between 2am and 8am.

6 Oct 2007, Saturday
Again the magical moment got postponed. I guess the BSNL people made it their policy that you have to realize the value of the broadband before having it. I called the guy and gave the precise location of my apartment. He said he knows the place and he will be here with in 12noon. I waited till 11:30 and called him again. Then he said some problem about the telephone number and it will be finalized only by today evening and that he will draw the cable on Monday. [Last Saturday when he called, he said everything was ready] Also he gave me the number of another person to call on Monday. I will have to come back to my apartment from office when he comes.

8 Oct 2007, Monday
Finally! I didn’t get the Internet connection. It is not a typo, I didn’t get it. I contacted the new guy [from office] and found out that he doesn’t even know Hindi. He said something to me in Kannada and all I understood was a telephone number and a name with a suffix JTO. I managed to convey him that I applied for a new connection and didn’t get anything and asked him when he will come. He said he will come to my place at 12:30pm. Later I called again to confirm that I will get both the phone line and Internet connection. But communicating with this guy was completely impossible. All I understand was that guy saying “sub kuch milta hain aaj” [You will get everything today]. My mind jumped with joy. But I told my friend [who know Kannada] to talk to him by around 11:30pm. He said he will be there within 15 minutes. So my roommate and I rushed to the apartment. We waited and waited. Called him two times in between and he say “10 minutes sir, I will come in 10 minutes”. We waited for around 1 hour. Finally he came. Then only I realized the actual situation. He came to install the phone. After installing the phone and activation [which will take another 2 days] only, the broadband connection process will be initiated. The telephone connection is supposed to be installed & activated at least with in 10 days from the day of application. The line man said something about the entering data to computer, shortage of modem and all. But I called the JTO [Got his number from the line man] to confirm all these. He said to call him after the activation of the land line. It will then take around 10-15 days [so he told] to get the broadband. [I am expecting a delay of one more month]. So that’s the story till now. All I got till now is the land line. Once again I am in to a waiting state.

Above all of these, when I called a friend of mine, he said he bought the wireless gadget of BSNL directly from the customer care centre. It got activated within one day. But I am trying to convince myself, broadband is better, as it will give you 256Kbps of speed [exceptions are there] while the other will give a max speed of 146Kbps. The other details are it has unlimited wireless connectivity all over Bangalore and up to 5Kms outside the city limits and the equipment cost is Rs7000/- [either one time payment or Rs200/- per month] and a usage charge of ~450 per month.

There will be a final part of this. [Trilogy] But I can’t guarantee when. It depends on the BSNL people. I hope it will be soon.

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syed
,
Jun 03, 2007 12:00 am EDT

I am from Channapatna, Bangalore rural side and 60 km away from bangalore. In this town Bsnl have so many landline connection but there is no broadband. Around 2000 to 3000 people are waiting for broadband connection every day we are visiting the bsnl office to provide broadband connection but the authority people not taking any step. One more thing more 500 people are using reliance internet connection and the are no satisfy with the service of reliance so they also in que to convert to bb of bsnl if they provide. My complaint is shy bsnl not providing bb to such a great demand!

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Vijayasaravanan
,
Sep 04, 2008 3:58 am EDT

BSNL is too bad in all services. I am Vijayasaravanan from chennai. I Requested for a new broadband connection in pallikaranai from BSNL. I registered online on 25 july 2008. Very soon they came to my home and collected 500 ruppes saying that maximum of ten days they will take to install the instrument and within next five days ( totally within 15 days) they will provide internet connection. But until this moment (Today's date) (04 september2008) they haven't attended that query further. I have called up them more than 50 times. but their only dialogue they repeatedly say is " we will forward your issue to the concern dept sir" and " we are in search of your locality sir". "please contact us after a couple of weeks". If you call them again after a week or couple of weeks they never even pick the phone or they say the same repeated dialogues I told them several times that its very urgent for me to avail internect connection. Since BSNL is not doing thier duties we public has to suffer by staying latenight in offices and could not able to use internet personally. we cant use our office internetconnection for personal use. Also we could not even use it at our home. Shame on these BSNL service. But for recieving money they stand first. Stealing money from people in a very decent way. no idea from how many people they have stolen money in this way.

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Patwardhan
,
Oct 05, 2008 9:49 am EDT

I have applied for the BSNL broadband connection in June 2008, but till date i.e. october 2008 BSNL failed to provide me an internet connection.

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manojmk
, IN
May 18, 2011 11:18 am EDT

If BSNL wants to see the next generation then the following should happen.
Split up BSNL in different zone as neither BSNL top Guys nor the Govt, of INDIA is interested in making it a big successful organization with good services today the service is pathetic.
It will be easy to manage small zone. I mean small zone district wise even state level will be very difficult by them to manage looking at today's state.
Dont know way the govt is spending so much on such a bunch of non productive nuts.
I have been waiting for a BSNL broadband connection for weeks-month-years!

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P.ALWIN
, IN
Jul 29, 2010 5:16 am EDT

I have recived a sms in my mobile 15 days earlier stating that 'just sms 'LL ' to [protected] after vewing the message i have forwaded a sms as on date nothing happend again i recive the same sms on 26/07/2010 again i have forwaded the above further someone called me on my mobile and told me that i will get bsnl broadband connection with in 2 days and my my lead id is TNNAG27071000003 till date nothin happend my E Mail : winfoundations.alwin@gmail.com

P.Alwin

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harpreet
,
Oct 02, 2008 11:14 am EDT

My another problem is in my home 500 c + (256kb/s to 2mb)plan.
I am getting download speed of only 25-30 kb/s where my friends are getting 200-400kb why, reply soon now,

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Rajesh Beejawat
,
Sep 29, 2008 3:14 am EDT

We have given request for BSNL Broadband 15 days back. We have written to BSNL to levy charges in our telephone bill. Every time when we go for activation to JE we get the instruction to wait till next week.
Whom shd we contact regarding status.
Ph: [protected]

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siva
,
Sep 20, 2008 1:50 am EDT

ANYBODY WHO WANTS BROADBAND CONNECTION FROM TATA INDICOM IN BANGALORE PLEASE CALL AT [protected](SIVA). NO DEPOSIT, NO INSTALLATION CHARGES, GOOD FEASIBILITY, WITH UNLIMITED.

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thoma
,
Oct 31, 2007 2:57 am EDT

I completely agree with Manu. I'm in Hyderabad. I got the landline within 2 days of application. It was September 26, 2007. Then the lady told me that it would take 2-3 weeks. After that whenever I call them they give me the same answer. 2-3 weeks.

Until now they said that the exchange doesn't have enough ports. Now they say that port is assigned, but we need to get your User name and Password from Bangalore. Which will again take 2-3 weeks.

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lijin jose
,
Oct 30, 2007 11:37 pm EDT

I have been waiting for a BSNL broadband connection for the previous one month. I had given the application on 28-09-2007. I want that connection as earlier as possible. My exchange staffs have said that there is a delay in creating the user id in Bangalore. They couldn't help me. What can I do now? I have given my address below..
lijin jose, thrissur, kerala...

ComplaintsBoard
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12:00 am EDT

Bharat Sanchar Nigam [BSNL] Still waiting for Broadband connection

Hi

I taken land line connection for BSNL broadband service one month back in C V Ramannagar (Kaggadaspura), Bangalore. While taking that connection, customer executive told, it will take around 1 month for broadband, but when i called after 4 week they were telling it will take around 1 year because we are not getting infrastructure fund from government, then I told why u told lie in beginning? She told our senior executive told to tell like this and if someone will return/transfer BSNL equipment then only we can provide the services. My neighbor who applied for broadband connection in May months itself, still she is waiting for services :-) :-). Why BSNL is playing with public sentiment? Tell the truth boss... so that we can go for another service... they are not the only service provider. They are simply waisting our time and loosing our faith.

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Naveen
,
Oct 29, 2008 12:12 pm EDT

LOOKING FOR A BROADBAND
CONNECTION IN BANGALORE
BUT
TIRED OF HEARING THE WORD
NOT FEASIBLE!
HERE COMES THE SOLUTION

FEATURES
• WIRELESS CONNECTIVITY
• HIGH SPEED SURFING
• 3 LEVEL SECURITY
FOR MORE INFORMATION CONTACT:
Contact: - [protected]

M
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Manu Ignatius
,
Oct 10, 2007 1:41 am EDT

Here, check another detailed lists of complaints in this blog.
http://thedragonflypage.blogspot.com/2007/10/steps-to-take-bsnl-broadband-connection.html

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12:00 am EDT
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Bharat Sanchar Nigam [BSNL] - Delay in refund of telephone deposit

BSNL, Land line no. 2316 1638 disconnected almost one month before and till date I did not get any refund which I paid as a security deposit at the time of Land line connection. Anyone suggest.

Read full review of Bharat Sanchar Nigam [BSNL] and 21 comments
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12:00 am EDT

Bharat Sanchar Nigam [BSNL] Phone is dead

My phone is dead from last one month. I have complained to the exchange officials as well as on the computerized complaint service on 198. But still its dead and the behavior of the staff is also insulting while contacted on phone. Someone suggest what to do?

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Dr.G.D.Agrawal
, IN
Aug 09, 2017 1:48 am EDT

DEAR SIR,
MY LANDLINE PHONE NO. 233287 SHIVPURI IS DEAD SINCE 3 DAYS .KINDLY ASK TO REPAIR IT. THANKS.
DR.G.D.AGRAWAL
RET.MED.SPE.

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Reviewer81194
,
Nov 04, 2015 5:03 am EST

My SIM is rejected due to wrong entering of PUK Code. I need to unlock it please help.

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Manoj K Singh
,
Mar 11, 2008 12:43 am EDT

My Phone is Dead

S
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sabyasachi datta
,
Aug 09, 2008 5:25 am EDT

phone is dead.

A
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avval sharma
, IN
Aug 05, 2009 2:20 am EDT

the landline phone is dead of residence

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sudhir k sharma
, IN
Oct 21, 2009 6:32 am EDT

my phone is dead since last more than 15 days inspite of our several complaints over phone to exchange and also over computerised complaint on 198 it is still pending. I have also reminded to SDO Telephones Balaganj Exchange Lucknow.Due to this I am unable to use our BROADBAND also. Pl.attend it as I am very much fed up of services of BSNL Balang Exchange Lucknow U.P. INDIA PIN 226003
My telephone no. is 2407506

Sudhir k.Sharma

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FARAZDAQUE KAKA
, IN
Oct 28, 2009 9:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

MY TELEPHONE NO [protected] IS DEAD. WHEN I TRIED TO COMPLAIN ON 198 IT SAYS THAT THE NO IS INVALID. PLEASE CHECK INTI THIS AND KINDLY START MY TELEPHONE.

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Miss shazia khan
, IN
Nov 09, 2011 8:51 am EST

hi my phone is dead from 30 days. my telephone number is [protected]. i lodged several complaints.

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Mohd. Shoaib
, IN
May 11, 2011 11:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My telephone No. [protected] is dead since I dont know, I have lodged complaint many time but not attended. May kindly take neccessary action at the earliest
Mohmmad Shoaib
Ph.No.- [protected]
546, Hospital Road, Amer, Jaipur
jaipur

S
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sethukailash
, IN
May 10, 2010 3:19 am EDT
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coinbox not working

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12:00 am EDT

Bharat Sanchar Nigam [BSNL] Easy access to porns

It's a pity that not even a single ISP in the world(as far as I know) provides a method to stop Porn viewing. Porn is a real threat to the society. According to a recent scientific report, porn viewing can cause permanent psychological changes in the mind of Humans & can develop social phobia in him & it builds up various other problems which later on becomes the cause of suicide. Porn viewing has become very common now a days. In a country like India, this should not be allowed. So, I kindly request BSNL to develop methods to stop porn viewing in india- at least for the sake of humanity.

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S.Sudarsan
,
Nov 01, 2007 3:08 am EDT

Yes, I do agree. But there should be some way of blocking like sites having names/extensions like XXX, MILF should definitely be blocked.

A
A
Abhik Biswas
,
Sep 23, 2007 9:21 pm EDT

There are Zillions of porn sites available and its growing day by day.. There are no way to stop each and every of them.

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Phone numbers

1800 345 1503 1800 345 1500 More phone numbers

Website

www.bsnl.co.in

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