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Boston Market

Boston Market review: Service at Medford location.

L
Author of the review
9:25 pm UTC

I went in to get dinner at 6:00.
They ran out of mashed potatoes - no problem.
I asked for a family-size container - they were out.
I ordered my sides and asked for three chicken breasts.
A man came out to tell me it was cheaper to buy the whole chicken. I said, no thanks, I want three breasts.
He said again. It's cheaper. I said no but thank you.
Then he walked away, mumbling he was only doing his job. I said, and I thanked you. Why the attitude?
He started a yelling match and me to leave the store if I didn't like it. I turned to my mother and said, seriously?
He started yelling at me again. He walked to the back, still screaming. He came back out front and was still carrying on. My mother finally told him to shut up.

This man should not be anywhere near the store.
I am a paying customer who told him three times what I wanted. I said no thank you three times.

I'm in sales, and I teach sales. I never taught anyone to treat a customer like that.
It was deplorable disrespectful behavior, and it needs to be reported.
I will never go back and will tell anyone I see and know not to go there.
My receipt is attached. My review will not be kind.

Camille

Desired outcome: Fire him or a serious reprimand on how not to treat customers. Train your staff on customer service.

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