Boston Market
reviews and complaints

There was an unauthorized order placed on my account through the Boston Market app. I was told the order was cancelled and their would be a refund yet nothing has happened. Called the store in FL and the person who answered the phone was unconcerned and rude. I feel like I am getting the runaround and I am not happy. Please contact me at [protected]

I got a chicken breast, mashed potatoes and gravy, with cornbread and honey. (They were out of butter) The only thing I was able to eat was the chicken breast. The Honey was dark in color and did not flow like honey, I taste tested it and it was chunky, and rancid. The gravy looked suspect, but I gave it a shot, Nope. It was GROSS, and was also rancid I believe, it was bitter and had a strange consistency. I called them to tell them not to serve the honey or gravy and they said thanks they will call the distributor because it is a powdered gravy mix and they only add water. And admitted the honey was definitely rancid, and she agreed it was old but I couldn't find an expiration date only a strand of numbers ending in -01. The gravy has now caused me to throw up the chicken.

This order was made by mistake. I wanted delivery. I did not reorder
I called the store to cancel my order, and it was canceled. I still have not received my refund for this order placed on Aug 25, 2021.

GREENBELT RD
Boston Market #705
6228 Greenbelt Rd., Greenbelt, MD 20770
[protected]

Order # [protected]
Boston Market Order #
(Note: You do not need this number to pickup)

Customer Name: TAWNA BROWN
Customer Email: brown.tawna.[protected]@gmail.com
Customer Contact Number: [protected]
Payment Method: Credit Card Visa x-2347

ORDER FOR PICKUP
Order ready at 4:00 PM, TODAY (TUESDAY, 8/24/2021)

Came back with buy 1 meal get 2nd free coupon.not at all the case while arguing with manager at valley stream location another worker took the half chicken 999 display on counter off the counter quick so how did i end up paying 23 dollars for one full priced half chicken 2 sides dinner? And he told me i saved 13 dollars!was coupon just to get me back to the store? What are you going to do for me to keep me as a customer cause i havent been back since?

I took my step daughtets to Boston Market on 8-18-21. The person behind the counter didn't acknowledge us until i said hello to him. He started complaining about how tired he was . we were deciding on what to ordet and my step daughter ordered a BLT sandwhich and he just ignored her and kept sitting in his chair.

That was the worst service i have ever received from this location and i go there a lot. We ended up leaving after he wouldn't respond to us trying to place an order. He was extremely slow. The place was empty besides us.

I ordered a delivery from Boston market. I got country fried steak dinner. It was so soggy I couldn't even eat it. Literally No gravy on it bc it absorbed in the chicken I think. It was literally a waste of money. $17 with tip. Might of been due to how long it took to get here. Over an hour. Not happy at all. Made me sad.

My phone number is on the original order but I have heard from no one, I need to get my money refunded. Seems to me that if the restaurant was closed then money wouldn't be collected, but it was and I haven't been able to get in touch with a single person.
I'm pretty frustrated with the complete lack of a phone number to call for help.

I like Boston Market. I do not like my local Boston Market in Pikesville, MD, on Reisterstown Rd. In the past 9 months, I have had no less than 6 visits there when the store was either closed early (when I arrive around 8:25 pm.), OR they have no chicken, or last night when they had no anything except some turkey if I wanted that, again at 8:25 or so. The manager is "Sam" who is never anywhere to be found and a single worker who is very nonchalant and could care less.

You send promotions and gimmicks constantly to my email and seem to be trying to drum up business. I would come and do, but I can't purchase anything because of the constant issues. The site is bitterly complained about on NextDoor, a neighborhood social media site, as many people are constantly dealing with the same issues as me. When I was departing last night, a man and his son were arriving, and despite my warning, went inside for the same discouragement I received, and promptly left behind me.

If you want to remain open, and I don't know how you have stayed open until now, this needs to change. I would like some form of compensation for multiple trips for my time, gas, and frustration. If it isn't forthcoming, I am done with Boston Market and will be a vocal opponent of the establishment online. I have resisted this until now. Last night finally did me in.

Than you,

Bob Solomon

443.522.3498

Baltimore, MD

[protected]@gmail.com

I was at the fresh meadows location today for pickup, the lady in the front gave 2 people ahead of me their pickup order then told me to wait one second while she rings up 4 people that came after me to order their food in stores, I asked her 2x and she jus ignored me while I had to stand there and wait 30 minutes before they finally gave me my order. Ridiculous service! So much for skipping the line and just picking up. You guys should fire these dumb employees.

I placed an online order at your Claymont, DE location around 11:47am. I received a message stating the site is closed and i would not receive my order. I attempted to contact the Claymont site, then attempted to contact the Aston location with no help. I then received a text stating my food is in route and would receive at 12:56pm. I have not received my meal. i would like to stop the request for payment. Felicia [protected] [protected]@gmail.com

Earlier today I saw an ad on tv to get a Boston Mkt. meal for $7.50. I decided to go get one. When I drove thru Boston Market in Clifton Heights, PA earlier today I was disappointed first because the girl said she didn't know anything about that price. I decided to get the meal anyway so that I wouldn't have to cook. Then they were out of cornbread, mashed potatoes and two other vegetables that I ordered. The garlic new potatoes I ended up with weren't cooked all the way so I couldn't eat them. The gravy I got tasted strange so I couldn't eat that. Also, as I watched thru the window waiting for my meal the girl with an accent who said she was manager knocked over a column of soda cups onto the floor then picked them up and put them back with the others that were waiting to be used. I live on social security so when I buy food out it is a special for me. Part of the reason I decided to go to B.Mkt was the $7.50 ad, also so that I didn't have to cook for a day and also because I like the meal, cornbread and all. When I got home and found the potatoes were uncooked I had enough and called the store. I spoke with the lady with an accent (island accent?) who said she was the mgr. she said "I'll talk to you later" and hung up. I was confused so I called back. This time she laid the phone down walked away and never came back. I heard her talking with a male coworker while I waited on the phone. eventually she hung up again. I called back a 3rd time and a guy answered and talked over me the whole time asking me questions then not letting me answer them. Then he hung up on me. I am angry and frustrated and thinking about posting about this over my media. All I wanted was a good meal which I didn't get and the respect of the server and mgr. BAD!