Boston Market review: Missing item from order ( 1 comment)

Now, I don't live right down the street from my Boston Market, so I was hoping by placing my order online for curbside pickup it would be double-checked before giving the order to the customer.
Why, I drive all the way home to have dinner with my family to find out we are missing the mac and cheese. Now it's been a long stressful week of work I don't feel like having to drive all the way back to Boston market for the missing item, I just hope in the future employees can double-check the orders before handing to customers and telling them that's everything. And for the icing on the cake, I called the store to tell them and was put on hold for so long I just gave up. Please train your people on what true customer service is...