Boost Mobile
Reviews and Complaints

Do yourselves a favor and go with another provider with no contract. I lost my contacts and can't get them back. I have never been able to sync up with my labtop. Never had any issues with my iPhone. It keeps asking me for my device password. What the hell is that? I have tried all the passwords I could have possibly given with no luck. Now I'm manually entering them into my Blackberry.

Customer Service sucks! Can't even get a live person on the phone at any time and I spent $250 on this phone. I'm really upset about it but I will just cancel and buy a throw away one or go to T-Mobile ( AT&T). It's just not worth it.

Sometimes cheap isn't worth the trouble.

This is a copy of the last E-mail I had to send to boost about being charged twice for the purchase of one phone.
Have fun!

My name is Valerie W. On March 5th 2014 I filed a complaint with your company regarding a double charge for a purchase at 4541 East Main Street, Whitehall, Ohio, 43213. My complaint case ID for that complaint is [protected].

I was able to take the phone to the store and get one of the $85.00 charges refunded to me, however, the second charge of $85.00 was never returned to me. My bank opened and investigation into both charges. At that time my bank put $85.00 into my account while they were investigating the matter. At this point my bank is having a difficult time understanding what has happened and has taken the $85.00, that they gave me while investigating, back out of my account. This still leaves me with the second charge of $85.00 not returned to me in anyway. They see both charges to my account, they see that one of the charges was returned to me from the vender, so they have determined that the matter has been handled when in fact it has not. I have explained to them that the $85.00 charge that was returned to the account was for the item purchased being returned to the store for a refund and that the second charge of $85.00 still has not come back to me from the vender or boost in anyway. At this point they asked me to show them some sort of proof that I did in fact return an item and get a refund for it. This is the problem. I did not get anything from the vender to prove this. I was not given any new receipt or any paperwork to show I returned an item. I was not given anything at all except for one refund of $85.00 to my bank account. Again, I have tried to resolve this with the vender directly to no avail. They keep hanging up on me.

After sending the above E-mail to boost customer service I have a few updates (SAME DAY).

Sarah from escalation called me around 5:15 pm today (6/9/2014). She told me that corporate did not have that paperwork and to take it up with the store owner. I told her I have tried that before and I gave her the contact info from the original receipt. She could not get an answer from the store. She told me the only way boost could help me was if I drove to the store, called her back and put the store manager on the phone with her myself.
Of course I was outraged at the fact that Boost mobile can not get a hold of one of there own store managers and needs ME to drive there myself and put him on the phone. She suggested that I have the police go with me as well. Not kidding! I asked for her manager in more or less words. When Frances got on the phone with me I could hardly get a word in. He told me the same thing, to go to the store and put the manager on the phone and that corporate would not have any conformation of a returned and refunded item. So I asked to speak to someone over him. He said there is no one over him. I asked for contact info for corporate. He gave me this E-mail address.

I found out that BS 3D WIRELESS LLC moved to a new location and now has a new phone number as follows. 4147 East Main Street Whitehall Ohio 43213. Phone number [protected]. After repeatedly calling them I finally got an answer. The store manager would not tell me his name. I explained to him that all I need is a copy of something that I can show my bank that says I returned the purchased item for a refund showing that the $85.00 that went back onto my bank account from the vender was for the returned item and not the second charge. He said he remembered who I was, and like he had told me before, he was not giving the second charge back. This is the second time he has acknowledged that he did charge me twice for one purchase and was not going to give the second charge back. Furthermore, he told that he did not have to give me any paperwork by law so he was not going to because it goes against his business practices, and to take it up with corporate because they have the paperwork anyway, not him. I am appalled that it is against his business practices to correct a mistake and give back what he wrongfully stole from me and that Boost allows this kind of management to work under there name.

I have contacted the Whitehall Police. I will be filing a report and they will be going to BS 3D WIRELESS LLC with me on Thursday 6/12/2014 at 11:00 am.

Bottom line is that I was charged twice for one purchased item, I returned that one purchased item and got one refund for it and I have not seen the return of the second charge to this day. I want answers and I want my $85.00 put back into my account.

My bank needs a copy of the refund papers to show I returned an item and that's what the only refund of $85.00 is for so they can start going after the second charge of $85.00. I want a copy of the return and refund paperwork too.

A copy of my bank account showing both of the $85.00 charges and a copy of the original receipt were sent in with the first E-mail ; Complaint ID [protected].

[protected] is a private number, not a boostmobile number.

I was approved 4 times for a replacement phone and denied in the exact manner as you. Finally, I was told by athe super tech people that I did have web access because the little globe worked. Well "you told me you could get google." My compliant was that I was paying for web, and could not get pictures. Her reply and official opinion was that" You have web access." Kind of like, "you have insurance so long as you dont use it." How long will this continue before the lawmakers stop it. Boostmobile does not have a corporate complaint section or even a phone number that goes to corporate headquarters. Why is this?

my name is r5obert shaffer my number773 800-5573 for my boost mpbil phone but i had paid my my bill for that account when some one stoll my info out of the air i had just paid that bill now i have a new number [protected] but what do i do lose my $50.00 for my old no. please reply thank you mr. shaffer

Boost mobile customer service sucks! The representives dont act like their professional train! I have the
most lost calls with this company thinking about switching to another company!

never mind ... now it looks ok.

I apologize for the jumbled post -- it was my first and it looked ok in the preview ... sorry.

Here on the East Coast it’s no better with Boost (yes, I hate them, too). Their customer service is the worst I've ever seen, and the reception I had on the phone was terrible even though their website said my area had good reception. I only had the phone a few days when I had to send it back to QVC for a replacement due to a problem with charging. QVC, as always, was great about the return and processed it quickly. I suspended my Boost account until the replacement arrived and then tried to contact them - internet and phone - to switch to the new phone. I could find no link on their website to end the suspension and my phone calls went nowhere. Boost does offer something unique -- their phone recording hangs up on you if you don't push the right button or, heaven forbid, if you press "O" for operator (they don't exist). After numerous calls, I was hung up on each time. I submitted an e-mail and it took more than a day for someone to return my call. I paid over $60 (with tax added to the $55) for the first month and asked for a refund on the remaining days. Guess what? You can't get a refund. While there's no contract, there's no refund either if you cancel. I spoke with Jen (employee #5172055) who then transferred me to J. Sanders (employee #QA720353). Mr. Sanders said no refund can be given, that Boost only sells service. I explained that is false advertising since my reception was so poor and they were advertising otherwise and my funds did not get me service. He said "that's the way it is." What a great way to raise revenue - advertise that you can provide good service then don't and refuse to refund money to the customer when they are dissatisfied and want to cancel. I plan to write letters of complaint to the appropriate agencies and let my TV stations know about this scam. I even stopped in Radio Shack today to see if they could help since they sell for Boost. They, too, found their customer service to be a nightmare and told me that they are often on the phone for 45 minutes before they can talk to a live body. They pointed out that the benefit of a contract with other carriers is that you can actually get someone to help you when you need it. I learned an expensive lesson. I urge everyone who have had similar experiences to write their representatives and the FCC - they can't fix something they don't know is broken.

This company blows...totally...i doubt they'll be around too long unless they figure it out.

I meant SUE!

Omg they suck! The service the prices the phones it all sucks I wish I could sure this company!

ive had boost for over 5 years, and have had the unlimited plan for about a year and have never had a problem with them charging extra money. the service for texting sucks sometimes but thats really not boost's fault but Sprint's fault since that is who they use for their signal.

I have been with boost mobile now for about 2 months and I have had enough. Almost every single time I try to make a call it says, the number or code you have dialed is incorrect. I get text messages at 4 am from people who actually texted me earlier in the day and sometimes I never get the messages people send, and people dont get the ones I send them half the time either. The customer service is horrible. I am on the $50 a month plan and when I went to pay my bill they charged me $3 in taxes and didnt tell me I needed to pay an extra $3 so they said I only paid $47 towards my bill and turned my phone off. I called customer service and the first two people I couldnt even understand and they didnt know what they were doing, I explained the situation and they still made me go and pay the damn $3. So when I start explaining to them about my text messages and it not letting me dial out they just blew me off and said oh Im sorry Im not sure what the deal with that is. Tomorrow I am switching back to my old service. PLEASE DO NOT WASTE YOUR TIME OR MONEY ON BOOST MOBILE. I PROMISE YOU WILL REGRET IT.

Boost mobile is a real bad phone company to do any business with. I purchased a phone and the SIM card was bad when I called customer service they told me that they would FED ex me a new card but I have yet to get it. They also told me that I would get a $25 credit to my account WRONG I then called them back to ask about the SIM card and they said they knew nothing about it. Then they gave me a toll free number to call when I called that number they told me that they do not handle SIM cards for the phone.

Hello my name is Kathereine and on 6/28/14 all of my data on my phone was erased. All of my phone numbers, saved pictures, relatives numbers, and so much more were erased and when I called BOOST MOBILE..guess what they told me? That they couldnt do anything and they would not replace my phone so this would not happen again...and there is no way to get my data back. Thanks BOOST MOBILE..you always find your way to screw people over...glad I was one of them. =)

Boost mobile is definitely the worst cellular service ive ever had in my life. And with every problem ive experienced with them, I have yet to find a solution.

Their map of coverage is just an illusion. Calls drop excessively. Ive had 4 different boost mobile phones and theyve all had defects straight from the box.

Trying to resolve an issue with boost is like trying to talk a bear out to eating meat. It just doesnt work. The customer service never services you. Ive speant hours trying to get in touch with a rep and the automated service sends you in a spiral.

I do not recommend boost mobile to any one. Youre better off writing letters. Or sending emails.

I had an unlimited monthly mobile plan with boost mobile for lil over a year. On my 14th month I paid my bill two days later my phone was cut off. I first went to the boost store, they did not and said they could not help and told me to call boost which I then did in the cold with my baby outside on a pay phone just weeks before christmas. When I talk with costumer care they were very rude and told me I had abnormal usage. I then inform them my usage hasnt change. They told me to email the back office who then told me to call custumer care. ? This went on until the new year they never refunded my money. They killed time until my month was over and said see we dont owe you! Then said I had enough unlimited with them.
I never got a partial refund since I was only given two days of service. Unlimit is not really unlimited they choose your limit and when to cut off your phone steal your money and never inform you that your unlimited plan has a limit.
I dont even hit 2017 minute a month what a joke of a company.

After 17 "Customer Care" representaive my phone was activated. A personal friend in a retail establishment was able to activate the phone. It took over 13 days and multiple additional representatives (not including the first 17) establish the correct information, including payment, name, address, contact information and service type before all services, i.e., phone, text and web were actually completed.

I am still waitng for Ms. Strum who took the 18th complaint who said she would listen to the recorded request and establish where the problem was and promised to get back to me. I am still waiting for her call.

I found the representatives to be abusive and rude and not to care or do their jobs. .

Made 3 calls to boost mobile on problems with service - cannot make calls, receive calls, text fail have to resend 5 times, voice mail messages are delayed, can't make call inside my home. Have taken out battery, turned off and so on as boost mobile techs tell me to troubleshoot. I have had the same issues for 3 weeks and by the time you get someone you have to waste 20 minutes on hearing options. This past friday 2/24/12 I had a tech mess me up by not telling me when resetting my phone it would delete all my contacts. I lost it and plan to call someone at boost and complain on this person. He tried to tell me it was my fault and his recorded call would show I was told. I told him I knew what he said. Now I am still having trouble with my service. Good thing I have a land line at home. The same excuse that there is an outage for the past 3 weeks. Then they even tried to say that it was my phone. If it was my phone it would never work. I am going to change subscribers as had net 10 before but changed to boost to gain the benefits of unlimited minutes but now net 10 has the same option. Have tried to remain understanding but this last 3 weeks I have no solution and have to use my cell as needed. I plan to change plans. Very poor solutions.

I am having issues with boost customer care and boost phones. I am very frustrated and wouldnt recommend boost to anyone else. I think I am going to go back to my regular phone company where there they can help and assist with problems and dont have rude customer service agent that put you on hold for over 20 or 30 mins. I have called there multiple times about different problems and this is the second time I have been hung up on. Im not calling back im just gonna discourage anyone from getting boost because of all the problems, long wait times and rudeness of the ppl that work there.

I recently transferred my number from Boost Mobile to ATT and apparently Boost deletes all information on you if you do this - so I can not get my money back that was in my account - there is "no record" of any money paid. I find this really odd. I have my CC statement saying that I gave them money, but they are saying "too bad, money lost"

They let someone call in and pretend to be me, and the person cancelled my phone account and changed all my information. I couldn't get into my account, or use my services until I was able to give them the exact date I bought the phone. They treated me as if I stole the phone. It was an awful feeling to feel. I was so frustrated I broke down in tears. How is it so easy to gain access to someones account? If I hadnt keep the receipt I would be without a phone now, or buying a new one. This happend two months in a row. I changed my password the first time and they had no record of that... Fishy to me. Now I dont know what information this person has.

I have been having dropped calls I can't. Even take care of any thing on the phone I have to get rid of them, they claim the towers are being updated

I bought a boost mobile phone i did pay almost $300.00 in October . I’ts a Samsung Prevail Galaxy and i have no service sense January 1 (yes that is 24 days and counting) they blamed in some towers in the zone been fixed but i start calling a long time ago and they always tell me is going to be fixed in the next day or so but they never get fixed ! and they do not want to send me a replacement phone until the problem is fixed. at the mid time my costumers think i do not want to answer their calls and they are living nasty messages! THANKS BOOST FOR BEEN SO RELIABLE!

We had Boost Mobile for about 4 months, and spent a great deal of money on our phones. All of the sudden, they had no service and we could not get a signal. We called them, and after going through numerous messages and sections we finally got a live person. They said it would be restored the following day. That day came and nothing, so we called them again. They then told us again the following day. This went on for 6 days. Finally we gave up and decided they are not worth fooling with. They lied so much about when the tower would get fixed, so we decided it is best to go to a different company. So now we are no longer with Boost Mobile, and by the way, all three of us, with Boost Mobile cells all had Androids and the same issue.

no service, again, this is the second time where I don't get service all night can't make or recive calls or get any text !

I have had Boost for a few years. Today no one has service (my son, my sister, my friends). Since we can't call Boost, I have sent 4 messages to customer support on their web site. It is now after 10:00 pm and still have not received a response. When I can get enough money to buy phones for another service provider, I will change providers. We have went all day long with no phone (we woke up to no service). I am just livid.

I have had no service for 2 days and can't even get ahold of anyone @ boostmobile online. You lose time you have paid for and don't get reimbursed.

I jusy bought my wife the exact same phone I have a boost clutch.
My phone has 4 bars and her brand new one has no service.
I might as well be dealing with an arab in the bad side of town instead of best buy.

My husband as had a boost phone for over a year. I have had one for about 6 months. Acouple months age boost had put all of my husbands info on some guys account for states a way and told my husband it was his fault. in the end he bought a new sim card. Then on January 18th of 2010 he l0st service. his phone would work for seconds at a time and would be out for hours. We were on the phone every day for 10 days with customer service and ther problem as still not been fixed. We have been hung up on, yelled at, called liers and i have even been called ### on several occations. I have spent up to 8 plus hours on the phone trying to get the no service issue fixed. They would ssy they put in a ticket but didn't and then when they did they would call his phone which didn't work instead of the call back number we had given them. And that number was a boost phone as well and the only problem it had is the web. (Which I have learned isn't real time internet.) We ended up buying another sim card and still have poor service. In a 27 hr period he will have on average of 2.53 hours of service. We have given up boost gave us a $5.00 credit for our troubles, but we only got $2.03. $2.97 of it walked a way.
I have tried to get addresses and or phone numbers to people higher in the company and the employees i talk to tell me i can't and hand up.
UPSET CUSTOMER:danimaehaynes@yahoo.com

Cindy Castillo former employee at boost mobile call center 814 34th st . Bakersfield, Cal. 93305 while employed at call center took consumers credit card numbers and made a lot money making false dummy accounts . She needs to be investigated thoroughly for her illegal fraudalent activities . Her current account [protected] is an illegal account . Its not fair for consumers to be bilked out of money while trying to pay phone bill .

I bought i boost max, which I have insurance on when it stop working, I didn't have enough money for deductible so the man at boost told me to BUY a loaner then report it when i get the money, now the insurance wont replace my phone unless boost informs them that I did have insurance at time of accident. Boost said because i changed phones that cant do that and i will have to buy another phone and they will give me 30% off. So in total that means I will have spent $400 on first phone plus $200 more for second and $100 for insurance deductible =$700

I bought a Boost Mobile phone two Saturdays ago and the same night that I bought the phone my screen was frozen and my some how my service was deactivated. I cannot answer my phone without my headset and I do not know what to do.

This mobil company is a scam. They steal money for service that does not function for one day or maybe a week. The people that work for boost are in a different country and you can not understated what they are saying. They harass the customer and they do not listen. They make virgin mobil look like gold. And we know they are now scammers too with over charges. to but not as bad as boost.

I hate boost mobile, I've called in numerous times about how bad my internet is, I never get calls returned, the make sure they never give corporates number/email/address.no contact with there authority at all! So customer service treats you like trash, and don't call back, puts the phone down while your talkn, and never have a explanation for anything that goes wrong with there service.They know I can't afford another phone so they care less about if I'm a happy customer.you all should be ashamed, your customers are who pays your bills!

Boost mobile has over charged my account. It is a joke to get your money back. They took out 2 payments but will only give me credit for one. Makes no sense. The customer service is rude and keeps you on the phone in my case over 1 1/2 hours. Don't bother with the data package you can't surf the net because the signals are too weak. RUN DON'T WALK FROM BOOST!

Boost Mobile is a rip off. I payed my bill three weeks late and because my payment date fell on the second of the month and I payed on the 25th, my phone was cut off on the second of the month which means I payed for 5 days of service and now in order to keep my number I must pay for a new month. Shame on you Boost.

mothers credit card was used with boost mobile three times one dat to pay a bill it was not a number we sucribed i filed a claim that day i have not got the claim number but have the phone number the moey paid 330 dollar4s i want this resolved the money was that of an old woman on soc sec

Boost mobile service is so bad I had to use another carrierd for my bussiness, after makeing a payment the same day I tried to get a credit back they refused because I go another carried. $45.00 dollars a full day if work.

This store does not collect taxes on products or payments, which is against the law!
They also are liars and treat customers like crap. Very very very rude!
One lady left in tears. I felt so bad for her. I ran outside to apologize for them. I told her some people are just hateful.

Direct to boostmobile customer service after" do you want to proceed anyway" press:24221. Let page know it works. This removes the frustration they get with the phone tree, which softens us up for customer service. Just spent from 3-1-11 to 3-17-11 trying to get phone fixed. Finally, i was told it did work, because I said it worked. The little globe was on the screen.

yaa i just bought one last night for 20.00 cracked screen!.though but i got it activated and it wont let me recieve messages idkk..y!..and fix?