Booking.com review: Service/ reservations

I had booked reservations with a Holiday Inn online but it for some reason went through Booking.com instead of directly with the hotel. And I need to make a change in my reservation because I cannot be there for the dates I chose. When I Made my reservation, it said. I could cancel with no. problem, as long as I let them know. 24 hours in advance. I Have been trying to reach them for. 2 days now, booking.com. Either I get an automated machine. or I get put on hold. and nobody answers the phone or. nobody answers the phone altogether. If for some reason I do get a live person, they want to. know a pin number that would be on my reservation. Well, I never received a reservation from. booking.com. So I called the hotel where I was going to be staying at. And they sent me a confirmation last night. But on that confirmation, there is no pin number. So without a pin number, they will not help me. I am very frustrated. I've been on the phone for at least 7 1/2 hours already between last night and today. And the hotel said they cannot help me because I have to go through booking .com. I. have called at least 14 phone numbers now. and have gotten nowhere. Even the hotel where I was going to be staying at, tried to get ahold of booking .com today three times and they cannot get through either. I definitely am giving them 24 hour notice. because I have been trying. to call. 7 days before I was to arrive. So they're getting plenty of notice, but I can't talk to nobody. I have had so many issues with booking.com before. they love to take your money. and screw you over. when something comes up. Or if you need to make a change to your reservation. I have ran out of phone numbers or ideas of who to call or what to do. The main hotel where I was gonna stay really tried to help me, and they wished they could've, but because booking dot com is a 3rd party, they Can't do anything with. the reservation. they said that they've had a lot of issues with booking .com. I was supposed to arrive. April 6 and check out. on April 7. 2024 And when I was making my reservation online, they. said they would not put my credit card through until I. was there at the hotel. They would take it then the only reason they needed the credit card was to save the room. But March 20th they did. charge my credit card for the full amount. So I have paid for a room in full. I need to change it and they will. not answer their phones. for me or for the hotel. I was going to stay at. And the reason I cannot make it for those dates is our state New York. state. has issued a weather warning. that there should be no traveling because we are expected to receive 18 inches of snow. and they do not want us on the roads. It was not my choice to have to cancel.