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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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C
12:06 pm EDT
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Booking.com Refund overdue

Hello,
On 7th of July I cancelled my reservation and on 8th of July I received an email from Bookin.com stating that I will receive a refund within 7-12 days. I called on numerous occasions and nothing done so far. I am deeply dissapointed and left with no money. It's been almost a month and nobody seems to be doing anything to resolve the issue. Reservation number is [protected] under my name Camelia Tamas.
I cannot stress out how important this is for me, I hope that someone will deal with this issue as soon as possible.
Thank you for your help.
Kind regards,
Camelia

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C
5:43 pm EDT

Booking.com Property was disgusting, never even stayed

We had questions about our booking and tried to call and speak with the property before we booked, but sadly I booked before we actually saw the property. The taxi waited for me whilst I went inside, the photos on Booking.com DID NOT show how the place looked in reality. We were meant to be doing 14 days quarantine and the property did not accommodate that. I actually tried to call and speak with the property contact and they told me to SMS with them instead. The property was dingy, dirty and things were kept together with duct tape! Even when I came outside I said to the taxi driver that Booking lied about that property and a gentleman standing outside told me that you dont want to stay there, that if the government knew what was going on in there, they would close it down. I was physically brought to tears, as I was not going to stay there with my 12 year old daughter and my cat which was coming in on a flight that evening and being delivered to me!
I have tried so many times to contact the property and they will not answer my calls! Please, I need assistance! I have messaged Booking so many times and they are not helping me at all.
My next stage is to contact the police

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7:53 am EDT

Booking.com Refused refund

We have made a booking for an apartment in London for 28th July 2020 to 30th July 2020. Due to the current restrictions of the Covid-19 pandemic the concert we were scheduled to see was cancelled. Subsequently I e-mailed Booking.com and the owner (via their suggested link on the website) on 17th June 2020 to advise of the cancellation. I did not receive any correspondence from Booking.com or the Owner. On 13th July 2020 the payment of £260 was taken from my bank account. I e-mailed Booking.com to request a refund on 13th July 2020. They asked for further information which I provided but heard nothing back. I emailed again the same day and again they asked for further information and I heard nothing back. I emailed them again on 14th July and 15th July as they were not contacting me back. I then telephoned them on 15th July 2020 and I was informed that my cancellation period had passed and I was not entitled to a refund but they would contact the owner. They contacted the owner and advised he has refused a refund. I explained that I had sent an e-mail weeks in advance but had no correspondence and I was informed that I had not clicked the cancellation button. This is not clear on the confirmation booking that needs to happen but what is, is that you can contact Booking.com and the owner by a link which I did in June. I contacted them by e-mail on 13th July which was the last day of cancellation and was again not advised that I needed to press the cancellation button which would have resolved the issue.
I have been extremely upset and frustrated with the poor customer service and lack of correspondence. I have lost £260 and I have been charged fees for being overdrawn as I had not accounted for this money as I had cancelled the booking.

Booking.com advised there is nothing more they can do and advised me to directly contact the owner. I contacted the owner via email and text message and they have not responded.

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2:04 am EDT

Booking.com Hotel room had no bed

We recently booked through booking.com. for a large double room at Hotel Malipo. We got a room with NO BED. We got four thin little sheets (about 2cm in thickness) to sleep on.

The hotel staff would not help us and told us it is booking.com's mistake.

I booked a Large double room. Not a bedless room . The photos on booking.com show beds. The description on Booking.com's FAQ also state that a double room has BEDS.

This extremely inaccurate information ruined our weekend. Our bodies are sore from sleeping on a floor when we paid W140, 000. We were recommenced to stay at the hotel by a friend who stayed in the double room and HAD A BED!.

This is completely unacceptable. I have spent all day looking for booking.com's complaint contact details. Yesterday, when we checked in to the hotel and saw the room and complained, the hotel staff just stopped responding or acknowledging us after we showed the booking details.

I have used booking.com for most of my international and local travels. I feel completely cheated as regular and will be taking this false advertising on booking.com further if it is not resolved.

W140, 000 for a floor is disgusting and deceiving.

Our booking number is [protected]
Booking date: 27 July 2020
Booked: Large double room

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4:35 pm EDT

Booking.com covid 19-refund

At around Christmas last year, we booked a holiday, only for 4 days in Great Yarmoth, Norfolk, 18th-22nd May. at Great Yarmouth appartments, 14, walpole st.
The money was taken out very soon after, in full by Bookin .com. I was a bit taken abackbut though, well, it doesnt really matter. Then along came the virus. We didnt cancel straight away hoping things would get better, of-course they didnt. so on Wednesday, just gone icancelled on line.
Got an email backto say the cancelation had gone ahead, but we wouldnt get any money back, due to it being a no refund policy for cancelations.
Im sorry, but that is very unfair.How on earth did we know of the virus coming?
Of course we would have gone otherwise. I know it was only £140, but thts a lot to us being pensioners. Any way, booking .com advised us to email the owners, which i did but booking.com intersepted it. It must have got through, because i did recive an email back from him saying, there was not a lot he could do, as he didnt get paid from them until the day of arrival.
What a cheek from Booking .com, seems they have had the payment since December. I also went back on to the website to read the terms and condidionsbut it wouldnt let me on, tried many times.
The conformation number is, [protected], and the pin number is, 5637.

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2:19 pm EDT

Booking.com Illegal charges

This company is a scam! I had a hotel reservation for 5 days and contacted them to have it rescheduled for different time because of the pandemic and the fact that flights and hotels are closed. They agreed to do that without any charge, but they lied, they reused my credit card illegally and charged me over and over for something I already paid, then somehow one of the nights got canceled and charged me cancellation feee.
They are terrible at dealing with customers and the company is run like scam hunt, their agents are clueless and they say whatever to get away from dealing with issues

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5:32 am EDT
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Booking.com Refund on cancelled booking

I booked a holiday in february for the end of april. I booked the option of free cancellation and cancelled my booking on the 23/03/2020 over a month before the booking would have happened.

My confirmation number was 2404.569.738. To date I have not received my refund and booking.com does not seem interested in assisting with my refund. I have contacted numerous times via their email channel but the problem is still not resolved and any message I now send seems to just be avoided. I am requesting a full refund as if has been more than 5 weeks and still do not have m refund.

Regards deon

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4:54 pm EDT
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Booking.com Beware - bookings not helpful at all

Booked a 4 star hotel which was pictured beautiful and was for July and listed as no cancellation. Did not say they would charge us quickly for this stay which was over $400 US Dollars. Before the virus customers starting writing how hotel should not even be a one star hotel and Bookings should not list it as a 4 star. worst and dirtiest hotel people had ever stayed in. Tried to have Bookings change this, told me to deal with hotel. That did not work. Then the virus came, and we cancelled our trip to England, well Bookings wanted noting to do with us, (never will use them again) and hotel said sorry. They came back and said would honor booking for a year. My husband cannot be around this virus due to health reasons, so no overseas for us as we are in our 70's.

You have no one on your side when dealing with Bookings.com and they mislead you as to rating on hotel. I will also publish something in Trip Advisor and Cruise Critic, as to warn other travelers, they are stuck. BEWARE

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5:20 pm EDT
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Booking.com Complaint of unsafe hotel property and misrepresentation

After reading the review from Booking.com for the Neptune Hollywood Beach Vacation resorts in January I booked a three day stay from Feb 17th to Feb 20th. Upon my arrival I was horrified at the absolute misrepresentation of the property which I paid in advance in full. To start the front desk was rude. I was given a code to enter my room. When I went to the room I noticed that the motel itself had peeling paint and was dirty and unkept. My room was horrible. The moment I opened the door I was hit with a smell that literally made me gag. The blinds were broken, the bathroom had no vanity and the towels smelled. The bed was lumpy. I immediately left the premises and told the front desk I was not staying. I attempted to contact Capital One MasterCard to dispute the charges. Booking.com remained firm that the charges were non-refundable and insisted I stayed at the horrible and unsafe property, which I did not and told the front desk that I was leaving. The gross misrepresentation of the property is unfair to customers. I have tried desperately through my Capital One MasterCard to get a refund with no luck. I have also tried several times to reach Booking.com with no return call or emails. I had to rebook a hotel upon my arrival to Hollywood, Florida as the Neptune Hollywood was unsafe, unclean and a terrible misrepresentation. I am requesting a refund of the $565.00 for the motel. I had to book another motel as the Hollywood Neptune was not fit to stay in. My email is [protected]@bendergrouppr.com and my phone is [protected] I tried to attach the copy of the receipt from the Shoreview hotel I needed to book which cost me over $600 which was a bargain compared to the $565 which I literally had to throw out the window as I could not stay at the Hollywood Neptune which again was Unsafe, smelled horrid, dirty, mildew with broken room parts. I was unable to upload that receipt of the Shoreview but I am happy to provide.

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10:58 pm EDT
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Booking.com No refund for coronavirus

Despite a country (Italy) not allowing travelers into their country (completely understood), Booking.com refuses to refund the money I paid for the room. Instead they are downplaying the emergency, and want me to pick a date to re-book, which given the fact that I'm in Vancouver, Canada (8000 km away) is next to impossible. When I tried explaining this to them they initially told me to contact the hotel "Central Station Inn" as the property was responsible...however the Inn told me Booking.com was responsible. After this Booking.com did not direct me back to the hotel but to their (online)help center where I filled out online forms; 3 times I filled submitted forms, resulting in the response "Go to help center". I've gotten nowhere!

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8:22 am EDT

Booking.com No one has, responded, to repeated calls emails and online submissions

In an attempt to cancel my April 29 - May6, 2020 reservation at The Frenchmen Hotel in New Orleans I have met with nothing but silence and frustration, as a result of noone from either Booking.com or the property responded to mutiple messages. This is an intolerable situation, as well as the worst possible customer service. Please have ANYONE get back to me, either by phone or email ASAP.
I am:
Gerard Mangusso
460 Beach 72nd Street
Arverne-By-The-Sea, NY 11692
[protected]@gmail.com
[protected]
Confirmation # [protected]

Also, gethuman.com is a cruel joke. It has resulted in NO return calls for over 48 hours of repeated requests.

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5:10 pm EDT

Booking.com Complaint against booking.com scam

My name is Furkat Kasimov, and I was completely scammed by Booking.com. I recently booked a hotel for 22 nights using Booking.com, wanting to stay at my desired hotel from March 1 through 23. The day after I made this reservation, I received an email from Booking.com with details about my reservation. I went to click on the link in the booking confirmation email and discovered my reservation had been canceled.

I called Booking.com to ask why my reservation was canceled with no warning whatsoever. The customer service person on the phone told me that "Booking.com's internal team made a decision based on my data to cancel this reservation" and gave no further details. He then REFUSED to transfer me to a manager or may or may not have had more details for me.

I have used Booking.com before and never had a bad experience before this - I even left positive reviews of the property where I stayed. I have no idea what data would cause Booking.com to cancel this particular reservation. I felt like this was a complete scam, and anyone seeking to use Booking.com should beware that this company is a huge scammer.

My main issue with this situation is the poor communication from Booking.com. I did not receive any warning via email, SMS, text, or anything saying that my booking was canceled. I only discovered it after I clicked the link in the booking confirmation email. They charged me when I booked the reservation, and then the next day this cancellation happened. I can't even dispute the charge because it was "not refundable" even if canceled. Booking.com put me in this situation 3 days before I was supposed to make my trip, and if I hadn't discovered my stay was canceled, I would have shown up to the hotel thinking I had a room reserved, when in fact I did not. And when I did issue a complaint, I received no help.

What if this happened to a family with children? Imagine traveling and arriving after a long flight, and now with no warning you need to search around the city for a place to stay, with most places already fully booked with no vacancies. This was completely unacceptable, and Booking.com could have avoided this if they simply emailed me or sent me an SMS message explaining that the reservation was canceled and what the reason was. Instead, they hide behind customer service representatives who are trained to say they don't have any information why my reservation was canceled and cannot connect me to anyone who knows any details.

Booking.com is good at spamming people with emails to promote themselves, but they failed to set up any reliable email or SMS messaging to inform people about canceled reservations. They should spend less time hiring spammers and more time helping their actual customers, because my experience was a complete disaster. If you are thinking about using Booking.com, I hope you see this complaint and avoid falling victim to their scam. Booking.com is a true scammer, and needless to say I will not be using their services again.

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9:17 pm EDT
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Booking.com Unable to cancel without paying a fee

I had no intention of cancelling my reservation. This was spring break; and I was going to visit family in The Dalles. Then the Corona virus pandemic happened. The Center for Disease Control says because I am 70, I should not travel. Why does booking.com turn a blind eye to customers and the problems we face? I just want to cancel my hotel room without having to pay a fee. I will NEVER use their website again! Customer service has been nonexistent. The Governor of Oregon and the President of the United States strongly suggest not travelling. But I don't have the money to pay the cancellation fee. So I will probably be travelling to The Dalles.

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11:01 am EDT

Booking.com Reservation cancellation-port isaac uk

We were scheduled to fly to London on March 12th, obvious after President Trumps travel ban our trip was cancelled. AIRBNB was AMAZING! Booking, com SUCKED. Airbnb recognized that this pandemic was out of everyones control and gave us a 100% refund, no cancellation fees! Booking.com however chose to profit off this crisis and return NOTHING!
That is not how you do business in this worldwide crisis. You should be ashamed. I can promise you that when this country returns to normal, and it will, that people will remember how you treated them and I for one will not be using Booking.com!

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7:23 pm EDT

Booking.com Insufficient address details

Searched for pet friendly accommodation Mary borough QLD. Chose 64 Barkly St, ( Stranger Cottage). The day before I was to arrive (Friday 21
February I did a search on how to get there to find out the property was in VIC. Contacted lady straight away, and was told how disappointing this was and I wasn't the first person to make this "mistake".

I did get a partial refund, and asked for this problem to be fixed... the listing must have VIC (Victoria) on it, so people are not trapped into thinking the property is in QLD (Queensland). I have placed comments on her site but presume that they have been deleted and the person I phoned at Booking.com had no idea what I was talking about. This was an expensive mistake for me and I presume other people... PLEASE FIX search engine so that this property does not come up Maryborough Queensland and more people get caught out .

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6:26 pm EST

Booking.com non refundable reservation

I was the victim of a big scam from Booking.com. You should beware if you consider using this service, because they are a bunch of spammers and were extremely unhelpful.

I made a reservation for 22 nights on Booking.com, to stay at a hotel from March 1 through 23. The next day after I made my reservation, I got an email from Booking.com confirming the details. But when I clicked on the link in the confirmation email, I noticed the reservation was canceled.

When I called Booking.com, I told them I was calling about a reservation for Furkat Kasimov (my name) to ask what the reason was for the cancelation. The customer service rep told me that their internal team made a decision "based on my data" to cancel the reservation. They had given me no warning, and they did not give any further details. Needless to say, I was extremely frustrated with the lack of information and rude customer service that I experienced.

I have used Booking.com in the past and usually have a fine experience, but this time was so bad that I'll be recommending to my family and friends not to use this service. The customer service rep refused to connect me with a manager who might have had more information. And even worse, I was unable to cancel the charge. I had been charged when I first made the reservation, and because it was "non refundable, " they told me I could not cancel it even after my reservation was dropped. I had to book a new reservation at a different hotel, basically causing me to throw money away on my wasted Booking.com charge.

And the whole situation could have been much worse, if I had shown up to my original hotel without checking the confirmation email first. I could have arrived with all my luggage thinking my reservation was good to go, only to find it was canceled for no apparent reason. Imagine if this happened to a family traveling with children. It would have been terrible trying to find new lodging last-minute.

The biggest problem here is poor communication. I received no text, no specific email, or anything to notify me that my reservation had been canceled. I only found out after clicking the link in the "confirmation email." This was 3 days before I was supposed to make my trip, and I very easily could have just shown up to the hotel with no reservation. And when I called with my complaint, I received no help.

Overall, I'd say that Booking.com is great at spamming people with emails about promotions and sales, but terrible at actually letting customers know when something is wrong with their reservation. My experience was a complete failure. I hope anyone thinking about using Booking.com sees this complaint so you don't fall victim to the same scam.

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2:50 am EST
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Booking.com no way around lost reservation confirmation

I lost, or didn't receive, my reservation data containing reservation number and pincode. There is absolutely no way to communicate with Booking.com about this: all entrances have been blocked by having to provide reservation number and pincode. I even sent letters to Bookings head office in The Netherlands, via officially annotated mail, still no response.
I checked the accomodation: I do have a reservation there but there also do not have the pincode.
It's a business trip; I need the invoice. Impossible to solve this problem. Sounds familiar to anybody?

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9:44 am EST
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Booking.com price change

Dear Sir / Madam,

I did a booking last week in Crown Plaza Dubai under the impression and full trust that I always get the best rates from Booking.com as usual for my entire business with booking.com for so many years.
This was for the perion Feb 15-20.2020; with total amount of SAR 5, 528. Confirmation number is 3531.071.378.

When I was checking today, I realized that prices already droped by almost 15% and currently the price is SAR 4, 972 (SAR 816 Difference).

I would appreciate to kindly let me know how this difference amount will be refunded back to me.

Thank You in advance for your current prompt reply.
Rafik Zaky
[protected]@gmail.com

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5:36 pm EST
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Booking.com billing charges and cancellation fees

myBooking.com confirmation is [protected]
pin# 5752
I ordered a 2 night stay at Siesta INN Motel for $140 after I paid with my credit card they sent me a print out for a total of $292 with extra charges for cleaning & resort fees . I called to cancel and then they said it would me $140 to cancel because that is their cancellation policy. My credit card company tried to resolve it but they said they couldn't because that was their policy. This is wrong to double the bill then not let you cancel without fees.

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3:00 am EST
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Booking.com holiday villa

I booked a holiday villa through booking.com in January 2020. The site advertised free cancellation up until July 2020 and there was no mention of any monies being taken up front (I have also since double checked the terms and conditions) My debit card was immediately debited £536.00. I immediately cancelled the booking and it took me several emails to the villa operator and two weeks to get a refund which was £40 less than had been taken. I would not recommend booking.com to anyone as if you have a problem they just refer you to the company you booked with.

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Contact Booking.com customer service

Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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