Booking.com

I have telephoned and emailed cindy, regarding, refund to no avail. I cancelled o 2nd November and feel I have been very patient. Please can you be of assistance regarding my refund.
Thanks.
Peter

My sister and I had reservations for 11-15-20202 to 11-20-2020 for Sundestin Florida with VACASA LLC. On Nov. 10, 2020 I sent request to cancel due to the Colvid-19, Booking.com through email, phone with no help. I called VACASA LLC, to cancel and they said it had to go through Booking.com. The reservation was under Patricia L. Marion, email address is [protected]@gmail.com, her phone number is 513659-0256.. Booking.com is hold her money of 830.43. I will never use them again. Please help to recover my sisters money. She is on a fixed income. Thank You

I made reserved at room at La Quinta by Wyndham Brandon Jackson Airport E for Sept. 6 -7 2020. I called the cancel my reservation but had no answer. I spoke with a rep from booking.com and she told me I would be refunded my full payment, but now it November 24, 2020 and still no payment. I now wish a one night stay at the same location on November 26, 2020 instead of my refund that I never received anyway. This is my conformation # and pin...
Confirmation: [protected]
PIN: 0155.

Please call Warren Hallmon at [protected] asap please

Guests I had to ask to leave my property through their damage to my property and verbal abuse and breaking my house rules have left lies and accusations of theft on my reviews which is destroying my business.
Booking.com have messaged to say that the comments are fair and will not take them down.
How can lies be fair?
If you check all of my other reviews my guests are extremely happy and give glowing reports.
The guests that have damaged my business were asked to leave because the boyfriend arrived drunk and proceeded to continue to drink vomit and have diarrhea all over my bathroom leaving it in a very unsanitary condition.
The house rules were broken and I asked the guests to clean up and leave before they could damage my home further.
They have now suggested in reviews that I have stlen money and drugs from their room which is a terrible lie and I am not happy for it to stay in reviews as it is damaging my business.
I still cannot use the room that these people stayed in as it is being sanitized. Ive had to throw away all linens from the room as the vomit had blood in it.
Booking.com are refusing to help me.

Good day
I received this message from booking.com on the 4 September 2020, when I asked for Money they needed to pay my Guest House for payments they took on my behalf. It was a service they offered. When I notice that they paid short I stopped the service and ask for explanation of there payments.
They send me the following:

Dear Partner, Greetings from Booking.com We made the below payments on the 18.08.2020 ZAR 2.993, 61, ZAR 4.262, 60, ZAR 1.226, 59 totak amount paid was R 8482.8 Invoices deducted were invoice ref:1551357604 and 1552178527. We hope that this is now clear. Kind Regards, Credit Control Team

Out of this email, would you like us to share a proof of payment of the payment done to you less the invoices?

I have asked please send me the Proof of payments as when I looked at my bank statements, In my Bank account showed only R1.226, 59. I have asked for the proof of payments that they said they will send. Today its the 11/11/2020 I still did not get any proof of payment send to me. I have over 20 Unanswered messages on the online site. Just strange that All of the Numbers for Booking.com works. They only department that you cant call is the financial department. I have called over 20 times the other departments and no one can help my case.

The best part of the story is that I got a call yesterday the 11/11/2020 from the financial department asking me to pay my last 2 Months Invoices. But the lady could not help me with a Payments they said they made in August 2020 to me. I was treated like a criminal like I was stealing their Money.

Please can anybody help me as its now almost 3 Months and they are not coming back to me?

I know I am wasting my time, as I have no faith in you at all now. Despite booking many holidays with you over the past. But never again.
Last year, I booked and paid for a 4 day break in great yarmouth. Then along came the virous. As time was getting quite close to the date, and I had heard nothing from you as regards advice on what to do. I read the rules and regulations and it said if we were no show, we would loose our money. So I cancelled, knowing now, from different companies that that was the worst thing I could have done (how convenient) tried many times to contact you just before hand. No reply, your customer services were off line.
I rang the hotel owner and asked, who had our money? He said it was you! And you didnt release money to you till the day before holidays were due, and that we should get the money back but as I said, couldnt get through to you for advice. Even about moving holiday date. So after reading on line about many many complaints about you, and how nobody had any replies, I have to say I just left it.
But every now and again, I get mad at how we were treated, and understand that our holiday was only £140, not like the many thousands of people who lost thousands of pounds with you.

I had this booking for 4 sep20 but because of covid the concert got cancel so I called you many times to change date but spend hours on the phone to you with no help really not happy with you treatment to me as you can see I use booking.com regularly you have taken the money from my account. Is it possible to get some help thanks simon fisher

I have booked through booking.com many times.
I recently booked a last minute stay at norbreck hotel in Blackpool
The pictures looked ok
We got there the hotel stank. It was filthy, damp and disgusting.
The rooms were nothing like the pictures, we upgraded our two rooms to sea view but the Windows were so dirty inside and out we couldn't see.
We asked for different rooms but the guy on reception said they were all pretty bad and said if I put in a complaint to their customer service department we would get a full refund but they will not give us one as they are saying the hotel is not dirty!
We also got woke up at 2am by some guests bursting into our room and I screamed to get out. They then got into our daughter and 3year old granddaughter s room and made my daughter and granddaughter cry as they were so scared they would come back in
Booking.com should not be falsely advertising this dump of a hotel and as for covid rules there are none
I would like my £137 back

This is for an old trip in Dec 2019 but I have been unable to find anywhere to make a formal complaint to booking.com. I think after covid they really would not care anyway.

I stayed at a hotel that looked nothing like the photos online on the booking.com website (Ban Sabai Village Resort in Chiang Mai). I checked out the next day because I had such a bad sleep, the room was so dusty and old and the hot water in the bath and shower did not work properly. The bed was musty and smelled so bad that I felt sick and was coughing in the morning.

Anyway I was travelling alone and really upset and booking.com did nothing to help. The hotel refused to give any kind of refund so I lost over $800 NZD. I believe booking.com has a responsibilty to not mislead its customers with false advertising. They just palmed me off and told me to try to talk to the hotel directly, but the hotel also did not care once they had their money.

I would never use booking.com again after this experience.

Room 610 not as described, I ask for the room to be cleaned at an earlier time, It wasn't We had to wait. When we got to the room it had not been cleaned, You said it had a tub shower combination it did not. It had only a very small shower, which was a non locking situation. The dryer would not keep running, I washed a set of sheets that looked like it was only pulled up and not freshly made. There were no fresh sheets in the took up closet. This is the most chopped up room I have ever rented! The floors had sand We had to wait while they sent someone in to reclean the not yet cleaned room. You showed a nicer balcony, the chairs were not as pictured, very uncomfortable. Rusty high top table. Balcony was very dirty. While I am giving you my honest opinion, There was a full closet (lamps, vacuum, and other of owners stuff. We had to live out of our suitcases, No where to set even a suitcase. Even in the kitchen, no dish towels and it was, a high top table.) The ice maker did not even work. The only place you could even get ready was in the kitchen counter top which now takes up a lot of counter space.. I have never been so disappointed in a room as I was this one! I will never be able to trust booking.com ever again. We have always used them, not anymore Wasted a whole day. We even left a day early at night just to get back to our home. Wasted trip.

Sent from Mail for Windows 10

I made a reservation at the beginning of the year for a large group villa for a special occasion which unfortunately had to be cancelled due to government advice about travelling because of the covid19 pandemic.

When I made the booking I purposely chose one with free cancellation so we had the option to change our mind depending on numbers and location etc. The owners took over £1200 from my bank account and when I queried this they explained it was just a formality which would be refunded within 7 days if required or put towards the full amount.

I cancelled well before the cut off cancellation date and since then have made numerous attempts to reclaim the money. Customer services at booking.com have agreed the money should have been refunded long before now and have sent a few emails promising they are taking steps to make sure the owners refund the money due back but have also ignored several of my emails and i'm still £1200 out of pocket!

I booked on the 21st Oct 2019 5 hotels in Canada with Booking.com for a trip in September 2020.
We live in England and due to Covid19 sadly our British Airways flight from London to Canada was cancelled and also British government and Canadian government not allowing us to travel between our countries yet due to COVID19.
We with a booking with Marmot Lodge Jasper, 1 room, 3 nights, Sept 15th to Sept 18 which we now see was made with partner provider Agoda. - I am unable to speak to anyone about cancelling and hopefully a refund.

We had an identical booking made with Charltons Banff, 1 room, 2 nights, Sept 13 to Sept 15 same terms and conditions as the Marmot Lodge Jasper also with partner provider Agoda who updated booking to allow us to cancel and have a refund, yet nobody will do the same for Marmot Lodge Jasper?

Cannot find an email for the hotel, as my booking is with booking.com Agoda will not talk to me and booking.com said back within 1 min a standard reply when I keep asking them nicely to 'think out of the box and ask Agoda / hotel about cancel and refund due to not being able to provide services'.

Attention please,
I have sent and been sent numerous emails regarding a cancellation due to Covid 19 to our accommodation booking as travel restrictions prevented our travel we were forced to cancel. I was promised a refund but this has not appeared in my account.
The booking ref [protected] for Hartsop fold accomodation was from 10/7/20 -17/720
Please reply and action this immediately otherwise I will be seeking legal advise
Regards
Louise Valois

I booked a room through booking.com at alpine village inn in Helen for aug 22 2020. When we got there the room was old and outdated. We couldn't cancel because the manager said we would have to speak to owner and she wouldn't answer and we had called her prior to this and emailed about another matter and she wouldn't answer either. The pics on booking.com and ratings were not accurate. I sent them pics of the rooms with paint peeling and the cover off the AC u it and the green algae in the fountain in front of the room and told them about the door not locking and all the other problems. They did nothing! The owner was rude and refused a refund and again they would t help or refund even part of our money. It was a bad experience and they helped that woman rip us off!

In March this year, we booked a long weekend break with the above hotel and paid them Direct a total of £353.33.

However, as we were unable to travel to Granada because of the Covid19 situation, the hotel and Booking.com are refusing to refund us, despite the previously saying that they would.

We have provided the UK bank statement showing the amount we paid and now booking.com are telling us that we must provide the payment details in Euros, even though we paid in Sterling. We are just getting the run around now.

Last week we were told by booking.com that if the money was not refunded into our account, they would cover the cost and repay it to us, but the funds have not landed.

Dear Sir/Madam,
I booked a hotel room For one night on 18/7/2020 in Linos Inn hotel in Kakopetria in Cyprus via booking.com. I paid in full on the check out on19/7. The same time I was charged another amount as security deposit I believe. It's been 2 weeks and I haven't been refunded those 62, - euros. Called the hotel, wrote them three e-mails, no response. How long does it take to return my security money? Would like this to be resolved as soon as possible.

I own a guesthouse and unfortunately have to use the likes of the OTA's (Online Travel Agents), namely Booking.com
They are basically a commission only sales agent but portray themselves as the guests best friend, not so, they are a dictatorial agency that make misleading statements and are definitely do not offer guests the cheapest prices. My advice would be to use them as a directory, then once decided on your preferred place to stay book direct with that establishment as it will mostly cost you less. as Booking.com charge accommodation establishments such as my own 15% commission.
However apart from my personal opinion as a supplier to Booking.com my complaint is best described by the attached information.

Hello,
On 7th of July I cancelled my reservation and on 8th of July I received an email from Bookin.com stating that I will receive a refund within 7-12 days. I called on numerous occasions and nothing done so far. I am deeply dissapointed and left with no money. It's been almost a month and nobody seems to be doing anything to resolve the issue. Reservation number is [protected] under my name Camelia Tamas.
I cannot stress out how important this is for me, I hope that someone will deal with this issue as soon as possible.
Thank you for your help.
Kind regards,
Camelia

We had questions about our booking and tried to call and speak with the property before we booked, but sadly I booked before we actually saw the property. The taxi waited for me whilst I went inside, the photos on Booking.com DID NOT show how the place looked in reality. We were meant to be doing 14 days quarantine and the property did not accommodate that. I actually tried to call and speak with the property contact and they told me to SMS with them instead. The property was dingy, dirty and things were kept together with duct tape! Even when I came outside I said to the taxi driver that Booking lied about that property and a gentleman standing outside told me that you dont want to stay there, that if the government knew what was going on in there, they would close it down. I was physically brought to tears, as I was not going to stay there with my 12 year old daughter and my cat which was coming in on a flight that evening and being delivered to me!
I have tried so many times to contact the property and they will not answer my calls! Please, I need assistance! I have messaged Booking so many times and they are not helping me at all.
My next stage is to contact the police