Booking.com

Confirmation number 2411.504.454 Pin code 4730 Customer name Daniel Johnson. 28.12.1983

I would like to raise a complaint about my stay at the Double Tree Hilton at Lincoln. I have already complained with them.

The reason for my complaint is that I used booking.com to book the stay at the Hilton for myself and my parents. I paid for one reservation on the evening I booked and the other to pay on arrival. The payment for my room was attempted to be taking the day before my reservation and declined. I had put the money into another account to manage my money and intended to put it back in on the day of the reservation. When the payment was declined I immediately transferred the money over and updated on the link I had been sent via email with updated payment details. The next day on checking in at the Hilton I was asked for payment by the hotel. I explained I had gone through booking.com and left payment details with yourself and that I shouldn't have to repay the hotel. The hotel took payment off me explaining that the way the reservation had gone through that it was for me to pay them and not through booking.com. I was later billed through booking.com on 31st December 2019 which was declined due to insufficient funds (as I had already paid the hotel). The hotel agreed to refund the funds I had paid them but not before a further payment was declined on 2nd January 2020. I complained to the hilton hotel at Lincoln, but they stated the fault was with booking.com due to not sending the correct reservation type though to them. I have had nothing but issues through paypal since this point who have paid for the booking to yourselves leaving me in a debit of £134 which I have since tried to repay. This has caused so much inconvenience and this is why I am wanting to raise a complaint to seek compensation to the value of the original booking for the issues I have had. I look forward to a response as soon as possible. Mr Daniel Johnson.

Hi,
I made a booking to Alpha Hotel, for 2 people, 21/04/2020 - 28/04/2020 costing £610 which said free cancellation up to before 18.00 on the 12th April 2020.
However I did not realise the payment would be taken straight away which has left me very overdrawn. I tried to cancel - but realised I have not received a confirmation email - I still haven't.
Without this confirmation email I have been unable to speak to anyone as the automated system you have will not let you proceed without a confirmation number and PIN - which I haven't got as I have no confirmation email - it is the same if I try to cancel on line.
The authorisation code for the payment is 175999
Could you please look into this as soon as possible as I would like to cancel this booking urgently.
Thanks
Jo-Anne Maycox
[protected]
[protected]@gmail.com

This hotel room we got was in really bad and disgusting, cleaners never done much of anything, floor tiles were broken (I cut my foot on one), hygiene was really poor, pillows were blood stained and discoloured, light switch to toilet was really dangerous, and fridge was a bit dirty and broken inside and the balcony has never been cleaned, any time I addressed the staff about anything like a simple pillow change they just didn't care, I have took pictures of all of these problems and I am really not happy, plus no hot water and there was a bad smell of sewage coming up from the shower drain it was bad, I want to know why I was not told about any of these problems before I booked this hotel. Never again.

I had booked two rooms in Hayah Golden Hotel, Madinah via booking.com for a price of SAR 1150. Upon arrival in Madinah, it turned out that the property was permanently closed! I had a family of 6 along and it was a huge setback for us.

I had to start looking for a room all over again and managed to find one room (instead of two) for almost double the price. I ended up paying SAR 1810 for a single room in a compromised hotel and had to spend a night with 6 family members in a room meant for 4.

It has been very disappointing since it defeats the main purpose of being able to book ahead at a place of ones' choice within the budget.

I hope this case would be considered fairly and a compensation may be offered to make up for our loss.

We must be charged as much as we originally booked for. looking forward to hear from your team.

Please dont hesitate to contact, should you need more details.

We had no Wi-Fi or Internet the whole week. I was on vacation with gamers and we had no nothing
They said they did not get any information from us during our stay about complaints which they did, but they had no way of getting it because Wi-Fi did not work. I'm getting blown off and my son was basically almost electrocuted by Sparks that flew out on an electrical outlet in left char on his hand. No one is taking responsibility and the customer is right and I want a refund of at least $750.
This is not OK my son is traumatized by the whole event and that this whole incident has ruined my vacation along with no Wi-Fi Internet
and Almost electrocuted my child. Someone needs to take responsibility

Complaint about Gili White Bamboo resort in Indonesia and VERY BAD CUSTOMER CARE FROM BOOKING.COM!
We heve booked this hotel for two nights from my partners account Rhiannon Samuels 27-29 December. After arriving at the hotel first impression was shocking as the preperty was run down, and it looked like ghost hotel, the receptionist was clue less and seems to be under influence of something. Firstly we thought it's only two nights so we go with it, unfortunately the shower was what tipped it over the edge there was no proper shower cubicle, there was a strong smell of urine and the shower hose was sellotaped to the head so the water was spraying everywhere - that pushed it over the edge and we decided to pack up and find another place as it was disgusting! Additionally access to this place was via dark muddy roads covered with rubbish, I wouldn't find safe to walk there at night as a tourist!
The reason I'm writing to you is that Rhiannon already have described all this from her account and Booking.com customer care completly blagged her and closed the case granting the property the payment for the two nights for which we haven't stayed there and our holiday was spoiled by half day of looking for another place to stay, and additional communication with booking.com over the last few day's. I'm very disappointed with the way this case was handled by booking.com being a frequent traveller I never have to leave a property and by booking with you guys I was hoping you look after the customer! I travel a lot with my job and I'll make sure I share the booking.com experience with other work colleagues and we will avoid your service for the future.

12/16/19
RIDEWAYS MANCHESTER M3 GB

Reference #: 74143619350000719890051
Transaction Date: 12/14/19

The service (airport-hotel-airport transfer) that had been paid for around $55 has not been provided . The transfer been served only one way: from Moantevideo Airport to the honel. For return transfer the car did not arrive at proper time.I was about to miss my flight
And I needed to run around the hotel for the street taxi
I'm 73 old and had a heart promblem while/and after I was chasing the street taxi
I got one, paid and saved receipt
Please help to arrange immediate refund and send this case info to the properauthorities
Thanks
Julius Mastitski

Hi. I booked a hotel APM Inn & Suits on the 28th of december through to stay in Orlando, Florida. This was for me and my daughter. We arrived the hotel from airport at 11pm and found out that the hotel was overbooked. The receptionist there asked me to get the booking.com to find me an alternative place to stay. After a while the representative from booking.com found us a hotel which was over $200 more expensive. I explained that I cannot afford this. After an hour and a half of trying to sort everything out the receptionist in the hotel (APM Inn) said that someone didn't check in so they give us the room... then made the reservation and took the payment and then discovered that someone actually was in this room already. I explained all my frustration for the booking.com representative and he was very rude. The receptionist from APM then felt sorry for us as it was already after the midnight so she went and cleaned a room for us where the last quest had left but the maid hadn't been. So finally from 1 am we got a room that was cleaned with rush, the sheets were all stained, there wasn't even a bin in the room so we were left disgusted but had no chance to stay til morning as booking.com couldn't find us the alternative that would have matched our price range. With frustration I said that this is just not acceptable that I have to pay for this kind of treatment and room and Im asking for refund but the booking.com just offered me $20. Im beyond disgusted of how me and my daughter was treated. The hotel was in horrible condition, they didn't had enough staff working and the costumers were all complaining about the service and for not getting the rooms they had booked. It was a chaos and booking.com did not deliver on helping us or acknowledging that this situation was unacceptable and should be refunded... instead they suggested for me to have a shower and rest and when I asked where can I make an official complaint I got an answer that "we can discuss this later" Im expecting a full refund for that stay.

Dear Booking.com Complaints department.
I feel unfairly treated by you Company and I am writing a Complain regarding to your services and also connected provider (Booking.Basic).
On 29.December.2019 19.49 I made a booking trough your services for the followings:
The St. George's Park Hotel
Confirmation number [protected]
PIN code 413536
Booking details 3 nights, 1 rooms
Check-in Friday 14 February 2020
Check-outMonday 17 February 2020

I paid the sum requested by card, this was automatically taken off from my account, then, after another half hour, I got an email from you as below:
Your booking is declined
We've refunded you and cancelled your booking at The St. George's Park Hotel. We weren't able to confirm your booking with our partner provider. We're sorry for any trouble.
I thought that may be some mistake so first checked again the room availability which was still available so then I thought it may be some communication issue between Booking.com and the Hotel, and decided to check this.
Next day I called your Customer Support Team three times in a row, just to find out various things about your company related to the booking.
1.They said there is no escalation possibility when asking for a supervisor(please, can you confirm this so i can contact Customer
2.I was waiting at least 10 minutes each call just to get an operative from your end (this means that you have or a high volume of complains or low number of available operators)
3.First Call: I spoke with a guy called Achmed, whom when presented the situation he said it cannot do nothing because it wasn't some error, then I mentioned that must be a systematical error as the rooms they are still available, then I was told that basically this was made by your partner company which by the way has same customer support but they still can't help with my enquiry and the hotel doesin't have a phone number in your files so I shall call myself the hotel to be organised this, in behalf of your company?-which sounded really strange i even mentioned that i was expecting that your company to handle the whole situation, but finally when heard that he tells me to google the hotel phone number then I realized your company is lacking even for the required basic information(which is very sad and troubling for a company as yours ) so i agreed, and I called them, but no one answered, then I called again your customer service, just to find out that Achmed handles another complain, and unable to assist so i have to speak with another representative instead, then when I asked o speak with a supervisor he ended the call, this is not something what I would expect from a company as yours this is something very rude and unfair.So i had no choice then to wait another 10+minutes and start the whole game again, which i did agin as below.
4.After another long wait at third time, I managed to speak with another customer support representative, just to find out this time in polite way that he cannot escalate the call for a supervisor, and even the supervisor wont be able to sort out this, only the hotel, OK I told him that I already contacted the Hotel, which he didn't answer the phone, so what else i can do then I was told that I shouldn't make use of your services when Booking.basic acts as intermediary, which again surprised-me as this is something too ambiguous and strange to understand, if a service hallmarked by your company doesin't work then why is still listed?It damages your whole company credibility and lowers considerably customer ratings.
5.Not sure how it is possible that a Hotel represented trough your Company doesin't have contact number or an email address?Ah, then I realized why Booking.Com was unable to confirm my booking, that's why...Please let me know if this very concerning issue has been rectified, this is a very silly error still not sure how it is possible to have a hotel in your database without these absolutely basic details, that's something unheard, please confirm that this was rectified also.
6.I have checked my bank transactions and it shows clearly Booking.Com so legally then it is your company involved.
7.I would like to complain against your at least troubling if not fraudulent system to take of the payment from my card before the Hotel confirms the booking, hope this works like this only when booking.basic is involved, if not then this will create many otherwise avoidable complains.Please confirm this will be at least rectified soon as not always you are able to wait for a refund up to 2 weeks when payment was taken instantly, of if this is hard to organised then I am expecting that booking.com to organised immediately another alternative booking instead without being myself to be asked o contact the hotel on behalf of your Company which is again unheard.
Please read carefully my Complain as I am waiting soon for a reply and a follow up will commence soon until the situation it is resolved in reasonable manner, also I am going to liable your company for the expenses caused and time required to make this formal written and my previous complain over the phone, and implement when possible my recommendations and make sure that this wont happen again in future.I am expecting that your company to process my declined booking if not possible then to provide-me with a similar one with a considerable discount for all this hassle.

Regards

Hi,

There is a booking made by booking.com with booking.com ref id : [protected]
Hotel confirmation number [protected]

I had no idea about this booking and i had not plan any travel from 24th december to 31st december 2019.

I have verified with bank as well and as per bank the payment has not been claimed by Hilton hotels yet.

As i have not checked in and not staying in any of hilton properties, i would like to request you to not to claim this payment.

I remember searching for booking but have not authorised any such booking.

Please help me through this fraud by booking.con

Thanks,
Kamal

14/12/19

Re Booking at Sydney Boutique Hotel
Confirmation [protected] made 13/12/2019

I booked this hotel while in Sydney. I did look at all the pictures and reviews. The room I saw had no resemblance to the room or quality of room I was given.
I dropped my luggage off at 10:30 am and returned at 17:00 ish. The same lovely hotel employee checked
another couple in while I waited. This was strange.
He repeatedly apologized profusely and said we had to go outside and walk to another building. I assumed next door. Not so. It was on another street, parallel. We walked up 3 flights of stairs to a dark dingy room that smelled of mold. He continued to apologize.
There was a wedding party staying there and they could be heard from there room 2 floors below.

I said I would not stay and asked for my money back and said he, the receptionist, was not allowed to do that as it was a booking.com reservation. I could email the owner.
I would need to take it up with them and booking.com. His shift was over and another man was taking over.
This hotel should be removed from your site until they can consistently represent what they advertise.
I request a complete refund.

Thank you,

Christine Bodell

This is my first time use booking.com, and the experience is awful
1. Confirmation number: [protected]; the hostel doesn't exsit
2. Confirmation Number: [protected]; cancel the hostel but booking.com charge full
3. Confirmation Number: [protected]; cancel the hostel but booking.com charge full
if booking.com didn't return my money, i will never use this website ever. there is a lot of other website given better deal.

07/09/2019
Car rental booking enquiry made on 7/9/19 your reference [protected].
for driver John Clinton
Payment request made by you on my Mastercard for £235.42. Please note: I would not have used my Mastercard for a for a booking in his name.
I received information from you that a car rental booking reference [protected] had been confirmed for driver Josephine Clinton.

On 10/9/19 I received notification from you that I had not yet confirmed my booking.

On 12/9/19 I cancelled this booking as it was incorrect and made a booking with another company.

I have since contacted customerservices@cars.booking.com (now Rentalcars.com) on numerous occasions, being fobbed off at every turn.

I believe that £235.42 has been taken from my account erroneously resulting in us having to pay twice for one car rental.

I sent a Data Protection request to Rentalcars.com. which I downloaded - these these have since disappeared.

Please investigate asap.

John and Josephine Clinton

We booked a car on booking.com it says that you pay at counter the confiramtion number is [protected]. The car company easy car rental in west palm beach. The actual charge was with carrentals.com... Booking.com has manipulated it way of conducting business on the internet by not actually charging your card but using other companies to limit there liablilty, booking.com is known to be misleading and very unethical in its business practices, marketing and misrepresentations on how they do business. They make it impossible to contact them - you are unable to get throught to there customer service because the confrmation email only has booking number and no pin number. It is time that this website is blocked in usa and canada for its unethical misleading way of doing business. We are now investigating all our options... Class action lawsuits besides contacting our representatives in the government both in canada and usa to have there website blocked since there are thousands of complaints of how unethical and misleading booking.com conducts business. The confirmation number is [protected]
We do not want the rental cancelled we want booking.com to honur what it says in the email and website... We wanted to change the credit card and that was refused by carentals, com and easy car rental...

Lets see how effective you are able to get answers... Or get someone at booking.com to contact us... Or do we go the press and social media to share this matter and wake up the drectors at booking.com that we are on a mission to hold them liable for false, misleading uethical business practices both in canada and usa

My name is Jennifer Worrell and my Visa credit card was illegally used to pay three hotel bills on Booking.com. This has just come to my attention and I would like you to investigate this query with a view to retrieving/refunding these funds to me. Apparently they were made from India and I have not visited India since 1998. Please I need your assistance because these add up to a considerable amount.

24.08.2018 : Hotel on Booking.com Amsterdam NDL : a charge of RUB 94, 500.00 (1450.64 chf)
24.08.2018: Hotel on Booking.com Amsterdam NDL : a charge of RUB 111, 435.00 (1710.61)
06.09.2018 Hotel on Booking.com Amsterdam NDL: a charge of RUB111, 435 (1645.51 Chf

Whilst trying to book this hotel through Booking.com for the 14/2/2020, my booking page reverted to h the 14/11/2019, which I didn't notice. The hotel have now charged me £264 for a stay I didn't have and the hotel or Booking.com will not issue a refund.
I have tried on numerous occasions to get this resolved but I am getting shut down at every step I try to find.
I do feel this so unfair as I am being charged for something I didn't get to use.

We booked a room in Golden Tulip Al Nasiriah Hotel. As an option we chose no prepayment variant which was suggested by the hotel itself. Yesterday I got a message from the hotel via Bookin.com that we have to give credit card details in 48 hours otherwise they will cancell our reservation . But the problem is, we have already given this info while making a reservation via Bookin.com so is there any need to ask for the credit card details again? I wrote them and called no one asked me. Hotel gives an option of '' no prepayment'' so why do they need our credit card number and other details again?

I booked a luxury resort in Fort Lauderdale for 3 nights for a king room at a non-refundable rate. Grand daughter wanted to join us so tried to upgrade to 2 queen beds. Booking.com stated I would have to cancel the king booking and would be charged full rate for the three prepaid nights and rebook. Original cost of 3 nights $450. Cost of new reservation $530 for a total of $980. Finally called the hotel direct and they were most accommodating and fixed it.

Booking.com is a money trap and I will never use it again.
Reservation confirmation 2161.294.250
Crown Plaza Hotel and Resort, Fort Lauderdale FL

Room was not as advertised. Offered a room called "booking.basic" which includes all taxes and fees in price. Once we arrived we had to pay additional monies for taxes and fees. Listing also said partial ocean view, room had no view at all with all the windows being opaque so you can't even see out them. Called Customer service and they were absolutely worthless!

Hello,
I booked a hotel back at the end of July and had accidentally booked it for the wrong date, not realizing I had confirmed something that was non refundable. I immediately cancelled this after realizing my mistake but was still charged over 400.00 for the room. I was not able to go to the hotel on the date I reserved which is why it was immediately cancelled. I understand a no refund policy but within 24 hours to realize I had made a mistake and to not be able to move the reservation is completely unacceptable. I was treated poorly when calling to speak to customer service and will continue to dissuade others from using this website.