Booking.com

I stayed at that hotel on the 31st of July. I had the worst experience ever and I always book through booking.com.

1. This is not a 3 star hotel! How do you allow them to say so! It is a hostel!
2. It is very hard to spot it! The name is fairly written on the door, no one in Venice is aware of it! It is not included in google map either!
3. The worst...the owner's behavior! I asked for guidelines and she said it was my problem to find the hotel! She was rude and ironic! She was shouting at me that she could not help in any way after noon -2!
4. Safety...no one guarantees it! At 1 after midnight someone was trying to open the room! My children were sleeping, my husband spent the night sitting behind the door for our safety...

Unethical Promotion of Le Yuan Residence as a hotel/resort operated.
This is to inform that Le Yuan Residence located at Kuala Lumpur is a residential condominium. It is not known as Sandy Beach Resort/Sandy Beach Le Yuan Residence/ Beach Resort/Condo Resort.

This is against the Law and Government gazetted Act to operate AirBnB /Homestay/ Hotel/Resort businesses in residential area. This unethical business has post security risks and caused nuisance/annoyance to all the residents.

Please removed the unethical advertisement promoting Le Yuan Residence from booking.com immediately.

I had a hotel booked this past June and we had to leave after the first night. Booking.com said the property is the one charging us and the property said it was booking.com. No one wanted to help us and we were still charged. It was a mess that is still causing stress. Booking.com is a horrible company and I will never use this service again! I had $6000 of hotels booked with Booking.com for a future trip to a Israel and Italy. You have lost a valuable client.

Sincerely,

Sheri Pociluyko

I booked a room for my daughter's birthday July 22nd. I also had my 3 other children with me. The room I booked with Extended Stay, Wolfchase was suppose to have 2 king beds. When we arrived at the hotel the room they gave us only had one bed. The room was extremely small and could not accommodate my 4 children and myself. The hotel manager informed us that the hotel was booked solid and that our reservation came through as a handicapped room. I called booking.com and we waited in the lobby of the hotel over 2 hours trying to resolve the issue over the phone. My daughter's birthday cake melted between waiting in the lobby and transferring to another hotel. The new hotel Homewood Suits still only had a room available with 1 bed! A very uncomfortable situation. My daughter cried so much that day. Her birthday was RUINED along with her custom made cake. I also had a hold on my debit card for the amount of the FIRST hotel. Which meant I couldn't pay for the room at check out. I had to transfer funds from my savings into my checking with another card in order to cover the room. We couldn't even buy food while we were there. After everything that happened the company only offered me $65 as COMPENSATION for an ENTIRE DAY OF STRESS due to their incompetence and the managers refused to speak with me over the phone. Completely RUINED MY DAUGHTER'S BIRTHDAY. When I suggested that they compensate us with a free room to REDO my daughter's birthday the managers refused.

Hello, I recently booked the Hotel Pennsylania in New York City for September 16th to the 20th if this year. The price was over $1000.00. Since then my husband has had emails from face book offering rooms at the same hotel for $96/night. Not only that but from various sites the ratings from some are average and others are horrendous with remarks like bugs and bloody sheets. Very frankly I am very afraid if what we'll find when we arrive. For that amount of money, which I realize is non-refundable but if the worse case scenario is actual, what will be our recourse? Please tell me it's not true!

I booked a hotel to Tallinn Viimsi Spa hotel, dates were 31 of July -15th August. I booked it 30/07/2017 around 11 pm.

As soon as I realized I entered wrong information, I wanted to fix it (edit/change some info around), but it didn't work. So I thought I'd cancel and re-book with correct information. But it charged me for cancellation. And it didn't say it would. On top of that the original price I payed was, I believe 1, 836 Euros and they charged me for WAY more. I cancelled my booking about 2-5 minutes after I realized my mistake in information, because the site didn't let me edit my information and now they charged double the amount.

As to how I'd like to resolve this problem, is to request a refund and that you remove my credit card information.

Reply as fast as possible,
Customer

I made a booking on March 21st 2017
For imperial court suites London
The email says pay at the property
Arrival 28th July to 30th 2 nights
On the day at 11.46 travelling down to London 2 hours before check in
I'm told the booking is cancelled
We proceeded to the property in hope it was a mistake
The hotel said it was booking .com who cancelled it and there was no rooms available
This is unacceptable as it stated we pay at the property
I would like an answer as to why this happened
I have emails etc for proof
J Lenton

confirmation No [protected]
I have booked 4 hotels via booking.com ( 3 in italy and 1 in spain)and it is not the first time that I used booking.com.
However I was surprised to notice that I paid an excessive amount (> 400 euro) for the breakfast for 6 nights at Apart Hotel Atenea Calabria in Barcelone.
When I have the price on booking.com the price was around Euro 1400 for bed only and Euro 1834 with breakfast. we choose bed and breakfast.
However we were shocked to see that Euro 8 is charged at the hotel per person for same breakfast. This is printed on the hotels cards, in rooms etc. I even confirmed same with the staff at the reception who even confirmed that the same price is offered on the hotel website
We were 2 adults and 3 children of age 14, 12 and 3 yrs and even when adding all it is well less than 400 euros.
We feel that we have been robbed on this reservation and expect for a refund.

07/26/2017

Dear Clarion Hotel Management & Booking.com,

I am sending both of you this letter in hopes you may help me with a problem of getting a refund from one of your hotels.

I booked a room for check in on 09/12/2017 to 09/15/2017 at the Clarion Hotel Central located at 3207 N. Boulevard for a trip I was going to take to Richmond Virginia, 23230. I later discovered that is was not necessary for me to travel to Richmond and I cancelled my trip, confirmation number 17 [protected] on 06/26/2017 with Booking.com.

On 07/06/2017 I noticed that the charge of $176.14 was not taken off my credit card and I called Booking.com to remove the $176.14 charge on my credit card. Booking.com told me to call the Clarion Hotel direct to cancel my reservation.

On 07/06/2017, I called the Clarion Hotel Central and they said they would not give me a refund and I should call back to Booking.com and they would give me a refund.

On 07/06/2017, I called back to Booking .com and the representative called the Clarion Hotel and she got them to remove the credit charge of $176.14 and I would get a full refund in 5 business days.

A few weeks later I called my credit card company to make sure the charge of $176.14 was removed from my credit card. My credit card company informed me that the Clarion Hotel Central charged my credit card an additional $176.14  instead of removing that amount. So now the Clarion Hotel has charge a total of $352.28 on my credit card that should have never been charged in the first place.

The solution to this problem is simple, refund me a total of $352.28 as soon as possible .I cancelled my credit card because I did not want Booking.com and Clarion Hotel to keep charging me for hotel rooms I do not need or required.

Best,

Timothy Swift
[protected]
[protected]@aol.com

7/15/17
Vehicle Burglarized & Vandalized & More
Stress Free, Relaxing, In Good Hands,
NOT AT ALL! Don't Believe them.
My 2017 Ram p/u was B&V in the lot.
Doubletree said they were not responsible for my loss, and would not compensate me at all not even for the $500 deductible.
Inadequate lighting & security sys.
Lawyering Up for this!
Also, we found black mold in the bathroom in plain sight, my wife asked for extra towels and was told by the room attendant we don't give "EXTRA" towels, two days in a row I asked the same attendant for extra coffee packets and condiments never got them, the broken toilet bowl rocked and the cabinet door for the fridge fell off in my hand. They have an attitude of don't fix it until someone complains.
After my conversation with the manager about my truck and their negative response, We then decided to report the shortcomings of the hotel and its staff to the manager. They then credited my account for three out of four days we stayed there.
But they wont except any responsibility for my property while my family and I slept and entrusted them with our care.
William Schick
[protected]

Booking.com would not fix the fee of the hotel reservations for 2 nites/3 days at Extending Stay hotel in Plymouth Meeting, PA today.

The website is horrible and they do not alert notice that if you cancel a full fee will be applied to your credit card. I got charged $188.89 for 2 nites.

It takes about 10 min's for someone to get to your call while on hold.

RE: Saddle Brook Hotel 3-star hotel
BOOKING NUMBER: [protected]
129 Pehle Avenue
Saddle Brook NJ 07663, United States of America

Time Frame: June 13-19, 2017

Greeting Customer Service representative,

Thank you for reading my email. I am contacting you regarding our stay at Saddle Brook Hotel (now called Garden Plaza Hotel). It’s a dump. 1 star only.

The first night our room was hot. I mean hot. 79-82 degrees with the AC on full blast. We notified the front desk and the expert house manager showed up to say the room was cool. We had bought a box fan and had the door open to bring cool air in from the hallway. The very experienced house manager felt the cool’ish fan temperature and noted that the lights in the room where at fault of keeping the room warm. He concluded that the standing light (60w) light was so close to the AC unit (3 feet) causing the room to be hot. 1ton AC unit was being over whelmed by the 3 60w plus 2 40w light bulbs. I asked him if he was kidding. His superior knowledge of thermodynamics I guess. A ¼ ton AC puts out approximately ¼ x 30000 BTU = 7500btu which is roughly 2200watts. Those light bulbs were hot. The building genius suggested we wait till morning as when the lights would be out the room would get cooler. Not… I never realized we need to stay in our rooms with no lights on of we expected the room to cool. Duh!

The next morning I complained again to the front desk, they would look into The following evening I saw the temple of thermodynamic knowledge (thinking another day time house manager had fixed it, I played along… He said, was I right… Ya bud… you da man. it. The next 3 days were much cooler so when I saw Dr. Generous I thought that perhaps my desk request (2 times) my AC was actually fixed. Nope. Our final evening we had given our box fan away. The day was hot, none of us slept… the room was again unbearably hot. Sucker! The genius got you fool. We couldn’t even open our “sliding” door.

The hotel is worn out. Everywhere you look you think a 5yo was fixing stuff. Nothing has been done by workers who know what they are doing. The front desk girls don’t seem to speak much English as repeated re=quest for a foldaway bed where finally granted on our third day. The one English speaking front desk denied us at first saying it was not allowed. My question is, why have a roll-a-way bed if you are not allowed to request them? Two more requests were made and I waited at the front desk as it seems, as soon as you leave, the request is dumped overboard. When I made reservations we thought there was a restaurant attached. Nope, only for breakfast. Our continental breakfast (cereal and old fruit) was only served from 7:30am to 9am. There is nothing close in the area so our free breakfast was a sham. Not having a restaurant is a sham, but not even mentioning it to pre-booked customers is not fair. We picked the hotel believing there was a place to eat. We like to hit the bar and have a place or a quick bite to eat. We were never told that our hotel closed the restaurant or had no continental breakfast. We would never have gone to this hotel knowing this. Lastly, the pool was warm and ems to be last updated in the 1980’s. We kept expecting the ceiling tiles to fall s they all looked to be ready to drop.

Our room was nice, but a joke. Everything is falling apart. The bathroom sink was so small and not ADA compliant in any way. I couldn’t get near to the water controls, The walls are peeling and repair work was done by a caulk gun and a sling-shot. Whoever is contracted to paint and fixe the walls, plumbing, HVAC and electric should lose their license. The roll-in shower was angle to run out of the shower and onto the room carpet. Nice musty smell. There was no ventilation. Maybe the room was supposed to be the humid jungle room. The TV has like 25 channels, 3 of them we have heard of but don’t get your hopes up. The 24” tv is 1080 but there is not anything to watch except ESPN, CNBC and a few kids show. Maybe these kids shows is where he staff gets their technical skills? The cleaning staff was the best part of our stay. The room was always nicely fixed up when we returned. We usually left her a few bucks to thank her, and ask for a few hard/used towels to the pool.

My fault, you get what you pay for. I could have lived with the condition of the hotel. But not telling is the restaurant had been closed and that they refused to fix our AC is not acceptable. Water pouring out of the bathroom into our room, having no ability to open our sliding door is not acceptable either. My fault also was to believe the pictures and info on South West Vacations website were arcuate. Not even close. How can you feel comfortable with using their online booking services when SWV doesn’t check on the true reality of what they are selling? We were on our once a few years big vacation, all brought down by lousy lying pictures and built up hotel amenities that don’t exist. At least the Griswold’s got to play it up in Europe.

What BS! Southwest Vacations should dump the hotel I paid my money for a fair exchange, not to be made a fool of and ruin our vacation.

Please feel free to contact me with any questions. But the hotel Saddle Brook Hotel (now called Garden Plaza Hotel) should be disdained for their lousy treatment of their quests.

I hope you take my simple grievance as soon as possible.

Thank you

Mike

Michael von Ruecker
Manager, Test Coordinator
Brokerage Automated Regression Testing (ART)
Wealth and Investment Management (WIM) QA
MAC H0005-052
One North Jefferson Blvd.
St. Louis, MO 63103
[protected]
michael.[protected]@wellsfargo.com

You have a villa advertised villa arlondy costa teguise la nzarote for 647 pounds for week 20 th to 27 th Oct owners won't book saying it's wrong it should be 838.14 euros they now have cancelled my enquiry saying it you who have misled me not them I am really angry that you can advertise something at one price and then when I arrive the owners take more I know they will take euros and you quote pounds but at today's rate it's over 100 pounds more that they want

Parking lot is sketchy. Not enough parking spaces, you have to find a spot on the street. It smelled when you walked in the inn. It was like a boarding house. The pictures of this inn is false advertisement. We asked to see the room before we checked in. It was old, dingy, lamp shades were ripped, dirty, great place for bed bugs. The pictures you put on your site are not accurate. We did NOT stay there. I would sleep in my car before I slept there. We were told the owner is renovating the place. So I guess the pictures you see online are the two rooms he fixed up. My husband checked out where the breakfast was to be served, it was in the cellar of this inn.
Totally discusting ! You should NOT advertise this Inn on your web site!

I rang booking. Com on July 17. Aabd spoke to a guy that keep putting me on hold. I mention about that wasn't happy as I was paying for call and been on Half a hour. He said would not cost me. And the phone call last 72.mi s and still not have a clue what to do. 4 times on hold. And then I manage myself to sort it by booking them in 2 goes. And to get my phone bill and charge 17.00 for that call for which was lied to and just fob off as he did not have a clue. Iam looking at taking this further. Has I would not stop on a call to pay that type of money.

This is my first time writing a feedback! But I am so upset and let down I just want everybody to know what they should expect from bookingcom!

I have been using bookingcom for 12 years, as a hotel manager and as a customer. Their goal was - 100% customer setisfaction! They always made sure their customer was always happy. As a manager it was sometimes pain in the butt (Sorry for my french) but I did appreciate their afford. Doesnt matter how many times customer was unfair or wrong they always insisted to refund the money back to them.
Today me as a customer having an issues with the hotel I booked in france for september (check in is in 2 months). Hotel name : montmartre panoramic apartment in france. Cancelation policy wasnt clear on their page, the fact that the property is on the 4th floor and they dont have a lift wasnt mentioned and there are so many other small details missing (as I found out later) as soon as I booked the hotel in 3-4 mins my card was charged 50% I contacted hotel right away and I told them I wanted to cancel the booking as I never expected they would take 50% of the total amount right away. Hotel manager refused to cancel my reservation. Keep in mind - I tried to cancel after 5 minutes. I contacted booking.com and informed them that I wasnt happy that the hotel took the money off my card as I was still looking for other options + reserching more about the property to make sure I wasnt making any mistakes and my family would enjoy fully their experience in france (the booking was for my family 2 adults and 3 kids) booking.com replied back soon after and told me cancelation was clear enough and there is nothing they can do about it. I begged them to cancel my booking as it was just recently booked and I made a mistake booking this property. Since then I sent them 4 more emails and they just simply ignore and they dont even give a [censor] to reply back to my email.
I am really disappointed, they were one of the best booking websites but I can see how quickly they are sinking, its not the same bookingcom I had pleasure dealing with. They are going down and hope the day will come soon when I see them bankrupted and shut down.
Probably my family will still go to this property as I cannot get my money back but this is the last time I am gonna use bookingcom as a customer or as a manager. There are so many other great websites who's begging to get a business and those websites mostly provide cheaper prices than bookingcom. I know this cause I always had higher rates on booking than any other web site cause I knew a lot of people use bookingcom more than any other website and the same room I was selling on bookingcom 10%-15% more, and on another web site was cheaper prices. It always worked well.
Dont use booking as if something goes wrong or you are not happy with the hotel you booked I guarantee you booking will never solve your problem.

On 16th May 2017 i made a hotel booking online for 2 adults and 2 children to stay at the Hotel Palm Beach in Benidorm for 2 nights (13th-15th July) and paid 387.60 euros on my credit card. (£344.51). Incidentally on the same day i telephoned Booking.Com to confirm and clarify this booking as my email confirmation said (2 adults, 2 children (up to 0 years of age)..which i felt was confusing so rang to confirm my family booking which was confirmed as a firm booking for a family of FOUR!

Upon arriving at the hotel at approximately 14.15 pm on July 13th 2017 with my family i tried to check in at reception...and here starts the problems!

I was rudely told that my booking was for TWO ADULTS ONLY!...no children at all...
I was told by the very rude and abrupt hotel reception lady that she simply could not and would not allow the 4 of us to stay at the hotel.
I showed the lady all my documents and she showed me the documents she had..all from Booking.com.
It appears my documents show 2 adults + 2 children and the hotel documents show 2 Adults only. All documents provided to each party from Booking.Com.

I was told that the error clearly was with Booking.Com and the staff member provided me with a phone number to call them and i was asked to sort it out myself and to leave the hotel reception desk immediately as i was in the way!

Upon contacting Booking.Com over the telephone i was told that there was no error...that the 4 of us had been booked in correctly and that the hotel was at fault.
Despite my pleas for the hotel to speak to Booking.Com over the phone and vice versa both parties declined and said it was my problem to sort out.

After TWO HOURS on the telephone with clearly no one accepting fault i was given a take it or leave it offer...if i wanted my family to stay with me and wanted all of us to sleep under the same roof i had no choice but to pay for a 2 bedroom apartment in the adjacent building the Don Jorge at an extra cost to me of 232.80 euros. The alternative, i was bluntly told, was to go home. I was also told on no account would i be given any refund for the original family hotel room i had previously booked

This was our silver wedding anniversary day and we wanted to travel to Benidorm to be with our family and on the same evening a "surprise" meal was arranged with other family members and friends. The day/night was ruined!

After getting upset and pleading with the hotel and Booking.Com to sort it out we were getting nowhere and our first vacation day was drawing to an end. We felt we had no choice but to accept the adjacent apartment room and pay the extra money for it.

So in total for a 2 night stay we paid 620.40 euros instead of the original agreed 387.60 euros.

The Don Jorge was nothing more than a youth hostel, filled with stag/hen parties and young party animals. We never slept either night. The rooms were disgusting and indeed filthy in areas...mouldy bathroom, excrement on the walls, damp walls, holes in floor, rusty cooker and damaged patio doors! We complained to security guards who said this hotel was renowned for rowdy behaviour and they were doing their best to stop the rowdy behaviour but were limited as to what to do. One guard was on his way to the 34th floor to speak to a group of youths that were throwing beer glasses down onto the floor below! Perhaps that gives you an idea of the type of place we stayed!

All in all a total disappointment and upsetting experience on what should have been a happy milestone experience.

I am writing to ask for a full refund on this booking ref [protected] of 620.40 euros.

The booking error was not my error. The shabby, filthy apartment was not up to standard and the service i have received was below expectation and simply unacceptable.

I booked a family room in a 4 star hotel for 2 adults AND 2 children and that is what i paid for and received confirmation for and did NOT receive at all.

I am the innocent party here and feel i am made to be the go between between the hotel and the Booking company. I hope you both can resolve my concerns and issues between you but feel i do not need to get involved and as my booking was made with Booking.Com it is you that should deal with my concerns and issue me with a full refund.

I book an apartment in February to stay at Portland on the Columbia vacation rentals at end of July. The day that we were suppose to arrive and stay there I received an email at 2:07am saying that they had some major issues going on and the apartment that we were suppose to stay in was inhabitable and that they were going to process a full refund right away. I emailed them back immediately and let them know how much of a hardship this was going to be being that we were on a very limited amount of cash for our trip and being that we had to find another place to stay it was going to put a damper on our trip. I asked how quickly our refund was going to be processed so that we could use those funds towards a new place to stay. I never got a response back and we still do not have our refund. I have made multiple attempts to contact them such as email, text, and by phone. Anyway that i have tried to contact them I have received no correspondence whatsoever. This is very unprofessional. It would be nice to receive something even if it's something I may not be happy with.

Booked my room through booking.com. when arrived to the room the room I booked looked nothing like the pictures I viewed online. The bathroom door completely came off hinges when I went to shut it. The bathtub was full of rust. There was one air conditioning that was in wall to cool the entire family room (2 rooms, bathroom, and kitchen area). The room stayed so hot, it was cooler outside than it was in the room at night. Headboards was all scratched up, holes in the walls that was not repaired. When I tried to complain to manager, all the management could say was sorry that you are not satisfied. Will never book a room at vicking ever again, even if it is the last hotel on the beach available.

80 Hampton Rd. Morris, Illinois (Days Inn)

We are having a horrible experience. We made a complaint to management, nothing was done. The parking lot is flooded, my wife and I are here for a wedding.

The elevator has people stuck in it, we got stuck earlier today luckily it opened. We came back and there are people stuck in the elevator again. We are on the third floor, my wife does not walk well and especially on stairs. the elevator and the hallways, room smells like marijuana.

We have not been accommodated a first level room. We would like our money back, this is not being handled well by management.