Booking.com

Arrived at our accommodation it smelt fusty or doggy in there, we opened all windows, the two single beds were odd bunk bed beds with dirty linen and dirty pillows and quilts that smelt of body odour, we had to buy Fabreeze and manage with the best of the sheets etc…I dreaded going to bed, the bedroom was unclean, in fact we booked another night away in a hotel to sleep in a clean bed.One night decided to try the cooker it's was filthy inside and the bottom was full of burned grease and grime and and the pans in for the oven were covered in grease, I have complained but the issues about the dirty, so I cleaned the best of the trays but it all felt dirty to cook in..there were some good points but feel that before Booking .com advertise these places to rent they should check them out first, it felt like a dirty hostel…not happy

I booked 3 days at Zamalek suites by Brassbell in Cairo Egypt and after around 30 minutes I canceled it because I made a mistake on the dates and the booking.com withdrew the money from my bank. I called them and texted to the manager and Booking.com and they didn't want to return and neither wanted to allow me to stay in that hotel. They changed the policies; I compared their policies with two different booked dates and they were different. One said I'll have 7 days to cancel without a charge and the other one said they could charge a cancellation fee after any changes on the booking. This act was disrespectful and embarrassed for a Muslim country. And I don't understand how an American app supports this type of scam.

We had a booking at Star Casino on the Gold Coast. The premier declared a lockdown in Brisbane due to covid and we were unable to go the the Gold Coast. The event we were attending refunding the entry fee and sent an email saying we were restricted from attending due to our postcode in Brisbane. The star casino told us they would waiver the cancellation fee as we were abiding by a directive from the Queensland government. Bookings.com refused to refund or provide a credit for the amount we paid. $315.

I made a reservation for VILA LION in Sebes, Romania for 10 to 11 july night. The number of reservation was [protected]. It was not the first time when we use his location.
Due to friday trafic and some tehnical problems we did not succede to arrive at destination at the time we sugested in reservation. The owner of the VILA LION called us at 8 PM, very angry for our dealy. We explained to him why we are in delay but he continued to argue with us. I told him that we will arrive in 1, 5 hour but his attitude didn't change. Finally he said us NOT TO COME at his location anymore because it will be nobody to wait for us! After that he demanded us to cancel the reservation. It was no way to discuss calm with him. He was very, very naughty. It is for the first time when I was in a such unpleasant position. It was very late, far from home and forced not to use our reservation ! Unbelievable! How do you chose yuor partners? Can I trust your services anymore? It was a shock for us to remain in the street in the night. Such a thing is not acceptable at all!
Gavrila INOAN

Am avut mari probleme cu aceasta cazare. Proprietarul a avut un comportament total deplasat pentru ca nu am reusit sa ajungem la timpul planificat din cauza traficului intens. A refuzat sa ne mai cazeze. Cum va alegeti partenerii? Cum raspund ei pentru asa atitudine? Este pentru prima data cand ni se intampla asa ceva ! Este de neimaginat.

I booked a trip last year on bookings.com last year. It was a nightmare to get the 4 hotels to respond and Booking.com was not very helpful. I had finally gotten confirm about vouchers. Now I am trying to claim them and Bookings.com is totally unresponsive and neither are the hotels. Very disgusted that I will be losing $3, 000.00

i cant see in my booking.com page (no shows Option is not there in my page)

I was not able to find the driver, I walked in and out of the terminal several time I was the last to leave the area from my flight. I never found the Driver. The service was never performed I would like a refund. Other car services companies were at the airport and found their customer . The deriver made no effort to find me.

I booked a room with booking.com, they overcharged me of $41.14 CAD. I provided enough proof of overcharged and they promised me cash credit refund which i am able withdraw. I received refund in form of travel credit which i am not able to withdraw. And when i contacted customer care they flipped and told me we can't do anything now. That's frustrating. I want my refund in my credit card where i paid from.

We have not been receiving payments from Booking.com for one of our establishments for the past three months.
Invoice number [protected] dated 30/04/2021 and invoice number [protected] dated 31/05/2021 issued by Booking.com has not being paid and after numerous complaints lodged about this the issue does not get resolved.
We have requested numerous times that someone contacts us about this but our messages just gets ignored. The contact number for Booking.com in South Africa +27 [protected] does not work because it never gets answered.
So we are stuck with Booking.com ignoring us and their partner dispute resolution portal of absolutely no help whatsoever.

No refund received and no receipt of refund when I asked for it. I have lost $1100 was a 21st gift from my mother
Booking had to cancel due to covid lockdown
Very disappointed with lack of communication. Had someone called to confirm refund I could have confirmed. As a result of no communication refund went to the wrong company as third party in receivership.
Refund to go to Zecharie Tannous in the name of the booking person. I have documentation to confirm receiver ship.

My phone [protected]
Email [protected]@icloud.com

We were booked to check in today 29/06/21 to Moonlight Bay Suites in Broome, Western Australia, reservation number [protected], pin 6724. Due to Perth COVID lockdown imposed last night we can not go and have requested a refund. The hotel advised that they will proceed with the full charge as per their policies.
Booking.com has a policy specific for cancellation related to Coronavirus, attached to this email. It clearly states "if you cancellations falls under this category the property is OBLIGED to provide a refund, or offer a free date change or a credit for future stay". I have contacted your online support which has been unhelpful, I have asked them to send me a copy of our correspondence, as well as elevate the matter to their management and they have ignored my request outright. They have just said its up to the property. If that is the case then your website is misleading, we purchased through you specifically because of this policy and request a full refund. We will be taking this matter to consumer protection in Australia if it is not resolved within 5 business days.

Ad for hotel stated "Good Hot Breakfast" and "Hot Tub". The hotel's Hot Tub was broken and out of service and Breakfast was juice and muffin "No Hot Food"

Please note I have booked on 3 May 2021 at Hilton Garden Inn South Bend -confirmation # [protected] pin code 6289 -and cancelled my booking on 5 May 2021 - FREE CANCELLATION BOOKING - the amount was drawn out from my account immediately and I had to correspond with the main Hilton customer service to be reimbursed back after my contact with the property failed to receive any attention, since the money was drawn out and returned to my account in dollars from a Jordanian Dinars account, I have suffered money value loss due to currency exchange twice - for the total amount of ( -161.590 $ equivalent of -114.73 JOD). Bank account transaction attached.

Please note I would like to request a reimbursement of the amount I lost due to the mistake of a free cancellation being charged by Hilton, please note I will be staying at DoubleTree by Hilton South Bend from 17 Aug. - 22 Aug. and you can deduct the currency exchange lost amount from my account during my stay.

This is a complaint about Booking.com and their refusal to refund charges when their provider requested that we cancel our reservations because of Covid restrictions.

I have attached my earlier correspondence with " Resolver", which chronicles my attempts to resolve the matter.

MOST RECENT COMMUNICATION TO RESOLVER case No.RES9548912, WHO ADVISED THEY WERE UNABLE TO HELP:
As a result of covid restrictions, we were asked to cancel our reservation for a stay at "coos bay cottage", a reservation made through Booking.com. We obliged. The e mailed cancellation request provided by booking.com did not have a place to request a refund. When I asked for a refund, Booking.com replied that I had agreed to a credit at the time of the cancellation.

These facts present legal issues of issue Force Majeure and contracts of adhesion.

While, I would like to vindicate the many other Booking.com travelers who are likely in a similar position, I prefer to resolve this amicably, at this time. I currently hold a reservation at Cold Creek Inn booked through Booking.com. I have provided the information below. Please credit the charge for this reservation to the outstanding balance for the canceled Coos Bay reservation, currently in dispute, and refund the balance to my credit card or issue a credit for the remaining sum.

Thank you.
Shirley Hochhausen

Cold Creek Inn
Jul 17-18
Check in
Jul 17
Check out
Jul 18
Duration of stay
1 night
Address
724 North Mount Shasta Boulevard, Mount Shasta, California 96067, United States
Phone number
+[protected]
Confirmation number
[protected]
View and edit in Trips

Cold Creek Inn
5:13 PM (26 minutes ago)
to me

Booking.com

Confirmation: [protected]
PIN: 0685

[protected]

I am writing to complain about an issue with Online travel agent.

I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.

Here is what happened: In December 2020 I booked Bayview cottage through Booking.com.
Because of concerns about Covid, Bayview cottage canceled our reservations and advised they would provide a credit.
I have tried 3 times to contact them regarding a credit and get no response. When I first booked I got a response from them immediately.This is not a way to treat a customer.

Please arrange a cash credit to my account or explain why you have not done so.
Thank you, Shirley Hochhausen

. This happened on December 6th, 2020

Please refund my payment.

Please reply back via this email address, as I would like to keep all my communications in one place.

Yours sincerely,

Shirley Hochhausen

10 Forest Lane Berkeley Ca. 94708

94708

RES9548912

Original complaint date: 07/04/2021

My Wife and I are both disabled, I myself, a disabled Veteran. I booked an Ocean Front room at Myrtle Beach at the Bay View Resort. It turned out to be a Bait and Switch situation with a room facing a the wall of another building. The pass keys and locks were malfunctioning as well which posed a safety issue and security issue which could have resulted in our being trapped had we been in a fire or had to leave. We didn't stay and wound up having to return home at much expense, pain and stress to us. Our funds were tied up, including a deposit for the room cleaning additional to the funds paid for the hotel which we had to fight and dispute to have returned. Expenses incurred leading up to the Reservation and journey there are lost not to mention the pain and anxiety it caused my Wife who has pins in her neck and is disabled. We both are Seniors. I would never use booking.com again or this Resort and suggest no one else does. We reported the incident to the Federal Trade Commission. Bait and Switch incidences such as this is a nightmare, especially to people such as us where it takes a sacrifice to just get away. What broke my heart most was what it did to my Wife. I felt disrespected and helpless in not being able to get the justice and restitution we deserved immediately. No one should have to be subjected to this type of treatment from business.

I had two rooms booked at the Econo Lodge Savannah through Booking.com for 6/5/21. The reviews on line were excellent. When we arrived it looked nothing like the pictures. I got the keys and went into the rooms which were disgusting. The pictures that they portrayed were maybe from 20 years ago or they have superb photographers who photographed a totally different hotel. There were prostitutes hanging out of the rooms and drug dealing going on right in front of us. I had my 10 year old grandson with us. If we stayed our car probably would not be there the next morning or maybe parts of it. Everything they advertised was false. There was no breakfast included. The 24 hour gym was a joke. The hotel was unsafe. If I didn't have my grandson with us I would have stayed and filmed everything that was going on and have them shut down and I am sure there would be quite a few arrests as well. They advertised a beautiful, clean, safe place and we got a rat infested [censored] house.

I've been at. Hotel. Montejo for two delightful weeks room is perfect staff i could take. Home as. Friends. Pool is. Most welcome. But but but all these fellow guests from all over neglecting. To wear a facecovering. Is most distressing staff are. Not guards. Or police. Why doesn't booking not. Make it. Clear i worry i am 65 why must i feel my health. My life are at risk! stay. From april 24 to may 8/ 2021

I booked a hotel room for one night with Booking.com and paid with my credit card in advance. I was taking my FNP board exam in the am and drove to Tennessee to stay the night before. When I arrived at the property to check in I was told by the front desk that I had no reservation. All of the information sent to me from Booking.com had the hotel contact info but not booking.com. I eventually found a way to contact them. I called customer service and spoke with Charles who called the front desk and while on speakerphone with the front desk clerk(timothy) stated that they had not "pushed the reservation through to the hotel", He then asked if rooms were available. Charles got back on the phone with me and stated that the hotel lost the reservation(which was a lie) and that he would suggest I cancel my reservation and pay at the hotel- Now this was at the very minute I was to check in- Charles said that booking.com would issues a refund and I should pay at the hotel. I paid again at the Hotel (at a much cheaper rate than I was charged by ooking.com I might add). A few days later when I checked on my refund status customer service rep (steve) stated that I had gotten a room and it was the same room so really I wasn't inconvenienced and that I had to prove that I had a reason for cancelling the reservation so late (charles in customer services only solution) and that the burden of proof was on me to show that I was charged twice and also that if I got a refund it would not be what I paid booking.com but what I was charged by the hotel($ 40 less). Even through booking.com charged me $162.89 for the room- this is unacceptable- I mean is this what they do-leave you stranded away from home and make you pay double then keep the money you paid them for a job they didn't do? I am not the one

Booking Ref: [protected] Pin: 5617

I am writing this formal complaint in a last effort to try and resolve this on-going and now extremely stressful cancellation that has been handled disgracefully by booking.com. Failure to rectify this will result in me taking matters into my own hands by involving a Solicitor to act and on my behalf and notify the press - who I am sure will be more than interested to hear about how appallingly you have acted and treated a loyal customer in unprecedented times.

I 'attempted' to cancel this reservation prior to arrival because I has tested positive to Covid-19. I was informed that although I couldn't cancel this booking and gain a full refund, I could however move my dates - which I did!

The dates that I re-scheduled for was 26th - 29th March, however the UK was still in a full lock down which meant that me and my party were still unable to travel.

Given these circumstances, I contacted booking.com to gain a full refund and was advised by a very rude and unhelpful consultant that I wasn't entitled to it?

My conversations / complaint was escalated and quite frankly it was evident that the communication within booking.com was non-existent. In fact, what I have come to learn is that automated e-mails (that are nonsense) is your way of dealing with resolutions that you aren't able to resolve.

I would like my £500 refunded into my account as a matter of urgency. Should the money not be refunded my Monday 26th April, I will take legal advice and act accordingly.

I look forward to your prompt response.

confirmation # 3670.850.286
Booked a room through booking.com for May 27th-31st 2021 at Sands Ocean Club in Myrtle Beach SC . Plans changed and I had to cancel that booking - which was done in February 2021 and it shows on the booking.com that it has been cancelled but yet the property charged my card on March 22 for 171.20. I have tried numerous times to contact customer service and I have yet to hear back from ANYONE. I have called the property - which was supposed to be checking on it and call me back but that hasn't happened either . I have emailed the property several times and still cant get ANY RESPONSE from anyone... This is not the first time that I have had problems with booking.com, not communicating with the properties that a booking has been cancelled - even though it shows on their site that it has . We travel quite a bit and usually use booking.com but I am getting fed up with having to chase down my money for a cancelled booking. I want my refund put back onto my card as this booking has been cancelled since February