Booking.com

I have sent an email & texted message in reference to my co owned property being advertised for a Self Catering holiday rental without my knowledge . No reply from Booking.com !
The address :
Woodston Fishing Station, St Cyrus, Nr Montrose DD10 0DG Scotland .

I have asked IF it´s Booking.com´s policy to advertise a house for holiday lets without one of the co owners permission !
I am totally against this advertising because the property should have been marketed for sale .
I have been advised by Gary Hincks ( the co owner ) that the property will be removed from advertising & all reservations cancelled . This has not happened .
I will be seeking legal advice to ensure that the procedures for removal take place .

We (being a group of 8 adults) flew to Sydney from Queensland on the morning of 2 April 2021, being the first day of the 4 day Easter long weekend. We arrived at 11am. When I contacted the property to discuss an earlier check-in time (Booking [protected]) I was advised via text message that we would no be able to stay at the property due to alleged 'plumbing issues'. The property could not tell me what the plumbing issues were or when they could be fixed, only that we were unable to stay there. The property said they could not be contacted for the next 3 hours as they were overseas, which was a blatant lie as they had an Australian number and I had spoken to the property several times (including on 2 April 2021) on an Australian number. That left 8 adults stranded at the airport with no accommodation (as everything had been booked out months in advance in Sydney for the Easter long weekend). I contacted Booking.com on at least 10 separate occasions and kept getting cut off with no call back from them, they had proposed an alternate accommodation of 4 x 2 separate rooms in a location well away from our original accommodation. this was not suitable as our original booking was in a house to accommodate all 8 adults together in a very central location to our activities/bookings already made. We then proposed the Meriton (our eventual accommodation Booking [protected]), which Booking.com approved and I was told I had to make the booking myself and I would be reimbursed for the difference in price between our original accommodation ($1, 958) and the Meriton ($3, 212). When I contacted Booking.com again and provided the invoice they advised they would only pay $627.20 of the $1, 254 difference. When I disputed this Booking.com simply stopped responding to me and I am now out of pocket $1, 254.00. I want this amount refunded immediately please as I should not be out of pocket for a last minute cancellation leaving us stranded and then having to be on the phone to booking.com for 3 hours trying to arrange alternate accommodation. It was a very sour start to my 30th birthday weekend in Sydney.

I booked a 1 night Stay for my Fiance and his Daughter that was coming from Virginia Beach. to stay at the holiday Inn Express in Pembroke Pines, Fla 14651 NW 20th Street. I First Called the Hotel to let them know that he had to rush his Daughter to the Hospital the day before but anyways I spoke to one of the Represenatives on the 30th of March asking to cancel, to make a long storie short the following day like 5am the money was taking from my account but then it was returned back in my Account. Now on April 2 or 3rd Booking .com went into my Account and withdraw $109. Please I need my money return back into my Account we are in a Pandemic and that was my Health care Insurance you took please return it, my fiancée daughter is now going to be released on this coming Monday the 12th she was fighting for her life, thank God with the many prayers god has Restored her life she is only 8 Years old this was an Emergency that I could not nor my Fiancee couldn't Control. Please if you have a heart return my funds I have the Confirmation # from the Hotel #[protected] and I don't have the Pin Number. If you need any additional Information please Email me at: [protected]@hotmail.com My name is: Carla Demps

I, Viktor Gotovac - [protected]@hotmail.com have booked two rooms at Hotel Melia Coral at Umag from April 2nd till 4th (Receipt No. 2261.968.689 PIN code 3368). This is a five star hotel advertised with wellness service and sauna included in the service.

Upon arrival on April 2nd I have explicitly asked about using sauna and have received information that it is open from 8 am till 8 pm, nothing else. Today, on Saturday 3rd I was declined using sauna with my wife as "all the slots were reserved". Basically, the main thing we wanted to enjoy during the Easter weekend was unavailable.

Additionally during the Saturday morning also there was no TV service in the room, Croatian TV was unavailable.

There was, obviously misrepresentation of services provided as there was no mention of restrictions of using hotel services such as sauna/wellness. Additionally I was not informed of them also upon arrival.

I request some sort of compensation for the service not provided.

Best,

Viktor Gotovac
Tuškanac 37a
Zagreb, Croatia
[protected]@hotmail.com
+385.91.5747084

Cancellation service does not work or is being manipulated in a dishonest manner. The system is set up to not cancel a reservation and when you try to complain about it it sends you to a non responsive loop. You will not be able to talk to a human being and they will take your money. It is a SCAM.

A Cancellation was requested on 2/28/2021 for Cancel the reservations as requested when they are requested! ie Red Lion Inn & Suites, Branson us Branson Fri Apr 2 - Sun Apr 4 Confirmed Confirmation number 3407.252.139

Cancellation did not happen electronically.. Now booking.com and Red Lions inn stand to make an extra bonus calling it non refundable..
Question is who is lying to you Red Lion Inn? or Booking.com. They have a sweet system set up to profit from the confusion.

The booking states that the price given is the TOTAL price one should pay, but for my last booking, the hotel added a 25% VAT, in addition to the 6% VAT that Booking had already added. An additional 25% on a $5000 bill was something of a shock. This sort of false information does not increase my level of trust in Booking.com:
"Totalbeløpet du ser her, er den summen du skal betale til overnattingsstedet.
Booking.com tar verken bookinggebyrer, administrasjonsgebyrer eller andre gebyrer av gjestene."
We had 3 bookings totaling 35, 840 Norwegian kroner, including breakfast. With the extra 25%, we suddenly had to pay 44, 800 kroner.

Establishment no: 7085924
I am a property owner and currently have 2 listings with Booking.com. I loaded my third listing in February 2021. I have also done so with the other websites where I also advertise. They are all live, except yours. I do not receive mail at my property, our town is too small for a post office and we do not have street delivery. As before, I arranged with your agents to do a videocall to assess my property. I spoke to Valentina on 10 March, who then arranged for Vesna to do a WhatsApp call, since we don't use the BlueJeans app.
This videocall was done on 16 March. Between the date I listed the property and the videocall, I sent messages to ask about the activation of the listing, but never received a response. I phoned your call centre, and was eventually referred to Valentina. I again contacted your call centre on 27 March and spoke to a gentleman who advised that the listing is still not live due to technical issue. I would apparently be contacted by an agent, which still has not happened. I have generally never experienced any hassle with your service, but this is unacceptable. Please contact me urgently

Booked a hotel/motel room at the Best Western Plus French Quarter Courtyard Hotel in New Orleans from March 13th 2020 to March 18th 2020.
The price was $1, 125.47, but it dropped to $900+ I called Booking.com the night before our trip because of their price promise pledge. They would not honor it. They told me to get receipts and send them in and they "would look at it." Why waste your time - they already lied and are in breech of contract.

Require a personal phone call to discuss 4 cancellation refunds.
We deferred bookings from 2020 to same dates in 2021 but with covid sitn we are unable to travel and therefore request full cancellation refunds.
Have tried to do this online but your system does not recognise the booking confirmation numbers.
Ring me in Australia on [protected]
Regards
Garry McIntyre

I reserved a car rental for upcoming vacation trip, I choose to go through booking.com which was a big mistake. However, I booked the rental to be picked up on 3/25/21 at 8:45pm at IAH airport and to be returned 3/29/21 at 7am to the same place. When I realized was never sent a confirmation email I attempted to call and email multiple times to get the information I needed for the booking. Finally I called the budget car rental which was who the booking was made to and was told that my reservation had been cancelled which I never did and that was the reason I didn't receive a cancellation email. But my understanding is even with cancellations is should have been some kind of email for that. The not only cancelled the reservation but they charged me for the insurance that I opted to have once I picked up the rental. Since then I have emailed and called 10-15 different times to get my money refunded back into my account and haven't had any success. My email address used for the reservation is [protected]@yahoo.com. I was given reference # [protected] and confirmation #36814172US3 which I screened shot after I made the reservation.

I booked a reservation with Booking.com for one night on 3/13/2021. The reservation was confirmed and got to Miami on 3/13/2021 and the owner of the property's contact phone number was disconnected and they didn't answer the Booking.com requests for information on the reservation. Booking.com couldn't offer us any other properties based on the limited amount of properties available. They had me wait for over 30 minutes and I had to call back. Then they had me on the phone for over an hour and a half going back and forth for approvals to get another property for the price of the one I had reserved. The properties had almost gone up over 3 times the amount I booked (booked in early January 2021). We ended up with no hotel for the night for my daughter's 21st birthday in Miami, Florida.

Booking.com should look at how they use rental car companies in Mexico. I rented twice in the space of a couple of weeks and had trouble with both rentals. The first rental which said full insurance coverage included, Sixt rental car said it wasn't included and thought it was scam insurance. They offered me coverage for over 500 dollars(I didn't take it). The second through Hertz was even worse, insurance offered for 800 dollars(I didn't take it) tire blew less than 20 miles from airport and they couldn't help me find a tire because I didn't buy their insurance. I had bought the online insurance offered on booking.com, didn't use it.

There are companies in Mexico that offer affordable insurance with a car rental. It should not be left to the companies at the airport to charge whatever!

Really left a bad taste and I probably won't use booking.com for car rentals because of these two rental experiences.

Pictures of tire that should not have been on any car yet a rental car. 5 patches, sidewall patch and tube in a tubeless tire.

Good morning,
Can you believe this?
In the times we are now and this attitude.
They took all the money within a day of booking,
If this is the protection and help you give after all these years and bookings then I am afraid its a good bye from me.
Really I think the public at large need to know this unacceptable incident.

Regards
Mike Sullivan

SENT:
REFUND Good morning, Can you please tell me when I will will receive my REFUND seeing you took ALL the money at the time of booking. Please email asap as to were and when I will receive it. Seventy six euros is very little since you have already claimed 270 euros. Regards Mike Sullivan

26 Feb 2021

Cairoli Exclusive Rooms & Suite said:

Good morning, dear guest, your booking was a non-refundable, therefore, as you accepted at the time of booking, you are not entitled to any refund having accepted the cancellation with penalty, have a good day
RECEIVED

I am the customer freaked out by Booking. I have been struggling with the company called Booking more than 15 months. Although I've corresponded many times for 15 months, they still haven't solved my problem.
IM REALLY GETTING CRAZY.
IM NOT THIEF
JUST WOULD LIKE TO GET BACK MY OWN MONEY THAT YOU RETAIN MORE THAN ONE YEAR.
HOW COMPANY IS BOOKING?
I HAVE NEVER SEEN SUCH "BOOKING.COM" WHICH REMAIN INSENSITIVE CUSTOMER COMPLAINT...

I book the place before coming to Dubai I paid the amount by master card and its done
But when I reached here no one getting the phone and location has no name to reach even don't exists please check attachment
16 February 2021

Hello, I had booked two tickets for my son to come visit us before Christmas. He caught covid so we had to cancel his tickets. American Airlines has reimbursed Booking.com for two tickets, but Booking.com is refusing to pay me back. For whatever reason.I am enclosing the proof

Hello "I am Mr Chadwick" "I have been traveling for work related purposes", I recently booked a "10 Day stay" in a "superior King room" at the "Cromwell International" in the "Westminster" borough & and upon My arrival told that the "room advertised" (being a Superior King on top floor as could be Judged by picture) "was not" available to Me (after paying of course) and told "I would have to wait for 3 days" & was directed to a room that "was not" a "Superior King room" it was infact "a fairly grubby double room" with two small beds pushed together with a rusty kettle with a rotting heating element (and failed to provide a replacement kettle of "reasonable standard"), "No heating" and air conditioning "not functioning" "NO TOWELS" The sheets didn't fit the bed and the matress was yellow in many parts, no view window surrounded with walls and a few other windows "was very noisy" with a "Trumendous" amount of banging from "doors slamming" and was directly below some very "busy and loud" stairs, this has "Really" impacted "My mental health state" in a serious way, I then asked for a room change on the third day and was told Yes that's fine I was trying to get it done as soon as possible as I then had to go to a meeting he said; "That's fine"... "the room will be ready when You get back". Upon My return I was informed that "the room is not ready" and I would have to speak to them in the morning, "I was"extremely unhappy with this"and as there was not much I could do went back to the room for"a third night ", The next day I went back to the desk and"asked & had to explain again"and was" really beginning to get quite fed up "now, I ordered the room to assist with work and have experienced"nothing but stress"since My arrival and have found it to be very"counter productive", I was then directed to the top floor to a" room very similar to the description"I was feeling quite exausted so I relaxed for a bit finished up some work chores on My laptop and the night began to fall, I soon discovered that the"electric was not on"and My key card"did not fit the power slot"I went down to Ground floor by stairs as"the elevator"does not work properly and they are"exhausting to climb"I told them about the issue and they tried some different cards to get it to work but it didn't work and I was told that"The Maintenance Man would be "Delayed by 3 hours" I was however offered and shown a "single room" which was "very tight and narrow" and had a "bad odur" in it, "I couldnt be bothered" to argue or "move anywhere" again by then and certainly not to an "inferior room" as I had a lot of stuff with Me that I had not long before lifted up 5 flights of stairs might be found "quite funny" once You look past all the "mental strain and severe stress" I have been under lately", and still had some things I needed to finish up so"I just went back to the room & waited using lights I had with Me already, I then fell asleep, when I woke up some hours later "The Lights were on" I am now "four days" in to My stay and been feeling "very drained and" trying to catch up on sleep"effected in the last few days of My Trip" The doors bang "extremely loudly" about 20 to 30 times a day I figure, and another rotting kettle element and "still no replacement" as have asked Today and told "no in the morning", as I have been writing this message"I have been disturbed, unsettled & alarmed" (at about 10.30 pm by multiple knocks at the door increasing in multitude as I gave no answer for 10 seconds or so as was eating and have a headache "and" could really use some peace & quiet right now "I hear a commotion of some sort outside the door he then calls out" reception "I reply"Hello"?.. No reply... I go to the door" No one from hotel is there "I see some one walking down the corridor" I go back to My "very stressful tasks" feeling very agitated and anxious "starting to feel" quite unwell now "I am disappointed to say", I am told that taking it up with "booking.com" is The only way to get this"issue resolved" I am in a catch 22 now as I have invested most of My accommodation funds for the next two weeks in to this hotel "so am just in the new room trying to relax and get some sleep and still hearing"alot of banging "that is making" My nerves very bad "and would really be better off somewhere else because of it. I would like a refund and believe" I should be entitled"to"Compensation"for this due to the"Trumendous amount of stress"this has caused to"My health and We'll Being"and also to My work. Please Take Time & Care to read through this and please get back to Me"with a solution to My problem"as soon as possible ☺️🙏
Many Thanks & Kindest Regards
I ordered the room using the card"MR DAYNE CHADWICK", My email address is [protected]@mail.com and telephone number [protected]

We have been offered a voucher we don't know whether it is still valid for 2022 and booking.com have failed to tell us. The service is poor and unacceptable.

I contacted booking.com several months ago to ask for an update, which they said they would provide. We have received no further contact from Villa Ley since last April 2020 as well. Our holiday cost £3500 and we have had no holiday, no refund or confirmation that we can still have the holiday in 2022.

Booking.com are a disgrace and I will be taking the matter to the Ombudsman, if you do not attempt to resolve this issue.

Holiday was booked for July 2020

confirmation number [protected]
PIN 8694

I made a booking in good faith about the information on Booking.com

However, this had to be cancelled because there was no information about the number of floors of the hotel and there being no lift.

I asked the hotel to help to ensure that the guest, aged 77, could have a lower floor room. There was no response. He has a heart condition and injury could have occurred if he had to climb many stairs... so, this was very important information I needed. It was ignored by the hotel.;
Please please do not penalise the guest by taking his money!
This was due to an omission by Booking.com and the hotel about the non-existence of a lift, given the number of floors the guest might have had to climb.

I am a regular customer with Booking.com - but if this is not handled fairly, I will have to book travel elsewhere - sorry about that!
Thank you.
Booking ref: [protected]