Booking.com

I recently stayed at a property with booking.com I paid over 170 for my stay. Upon arrival I had to collect my key from a self storage locker at winsors world of shoes, (problem number 1) the code I was given for my room (room 1) wasn't not working, I then messaged the facilities via booking.com chat and go no reply so decided to call as it was late and getting very cold. I got threw to someone at booking.com after about 27 minutes on hold for them to tell me there was a problem with my enical room and have changed us too room 3 without any thought for them to contact me and update me that they have changed room. I then had to wait a further 10 minutes on hold then they gave me my code and I finally managed to collect keys after around 45 minutes of unessasery stress. Once we arrived at the facility we noticed they wasnt much there like the listening stated there was supposed to be a communal tv and much more, I paid extra £30 included in my booking for a cleaner but never saw one unless a room was being emptied(only one room was emptied in the time I was there ) there was no bedding to change sheets. All of the cooking utensils was broken or in some way faulty, the sheared bathrooms was absolutely disgusting I cleaned 3 times in there before I felt even slightly comfortable just to use the toilet. I did contact the facilities themselves when I was at the property and they was very rude saying the listing doesn't include tv extra.( I am currently waiting for a copy of the chat ) I was offered a £25.80 refund witch I'm not happy with at all I paid over £170 to stay at a faulsly listed unclean property with very rude staff. I suffer from severe mental health problems and this has really affected my day to day life

I made the reservation on 7/8/2021, bookings.com charged my credit card for the reservation dated 8/13-8/14. I drove 2.5 hours to the hotel (Tru By Hilton Easton, PA) only to find out I did not have a room nor could they provide me one because you did not make the reservation! I called your 800# provided on the confirmation I printed out and was on hold for well over 30 minutes. Since the hotel had already told me they couldn't possibly provide me accommodations for the night and you were not available to find me another hotel in the area, I had no choice but to turn around and drive the 2.5 hours back home. I can't begin to tell you how annoyed I am. I want my money reimbursed a.s.a.p.

On July 22 I made booking for two hotels on Booking.com.
On July 23 my credit card ending 5625 was charged in full for each hotel.
Hotel Anhea Sept 10-12 $49, and Atlas House Luxury Suits Sept 13-16 $130.67.

When I checked under my bookings on Booking.com both hotels were listed there (attached)
Now the second hotel was gone from my booking.

Made reservation on 6/23/2021 for 3 nights at Travelodge in Depoe Bay, Or. Booking.com showed a price of 96.00 per night. We were charged 156.60 a night. After speaking with representative from Booking.com we were informed the price was based on single occupancy. This was not explained at time of booking. I feel ripped off. I will never use booking.com again. I will also go out of my way to tell anyone I can about this deceptive practice. The rep. should have explained all the charges when we booked so we could decide accordingly. I feel the difference of 181.80 should be refunded. Lesson learned. The booking practices border on criminal in my opinion. All charges should be clearly explained at time of booking

We booked two rooms on the 26th July in the Melbourne Ardenia hotel on the Isle of Wight. We arrived at 9.30 in the evening off the ferry to find the beds unmade in room 28 and room 5. One member of staff in the front desk was drunk and when we complained he said that we should consider ourselves lucky to have a room at all. I left to go out for dinner and when I came back found that despite my best efforts the beds were missing the sheet and the pillow covers and there were no towels. The hotel said that the laundry bill had not been paid by the owner and they were unable to change dirty sheets.
Booking.com reference
[protected]

I booked a hotel room with "Hotel Torres del Mar in Puerto Viejo, Costa Rica" via booking.com. Upon confirmation, I notice that almost all reviews show that the hotel has been trapping tourists using deceptive pictures. I immediately raised my concerns over this to the hotel but instead of answering my question, the hotel immediately took my money from the credit card I saved, and came back to me with a delayed response telling me that tourists who posted the reviews misunderstood general pictures for the rooms. I have checked other portals such as Expedia and Google Map, and I am pretty sure that reviews on all these different platforms have been pointing out the same thing that the hotel is using fake pictures, among its many other problems in aspects of sanitation, security, rudeness, electric wires exposure on the shower, and trying to scam the tourists for money. All these comments are well-written by authentic real users from worldwide. In order to avoid further risks and unpleasantness, I requested the hotel to cancel my booking and refund the amount of money they have just took a few minutes ago (it is still 4 days before check-in). But the hotel replied with again a delayed response saying that I have missed the 1 hour cancellation period (which is unreasonably short anyway), and they refuse to communicate with me, telling me to contact booking.com. I contacted booking.com but was only replied with my request for cancellation denied, and they cannot do anything about this. By the time, 20 hours have passed since I proposed my request. I feel the hotel is only intentionally delaying everything so that cancellation would be less possible. This behavior only strengthened my impression that the hotel is trying to fish tourists and rob them. I actually already feel unsafe if I would have to stay there. I am only left with the option between staying with the trapping hotel which I do not trust, or giving up to its deceptive and bully behavior by feeding them with the $165 they have taken for the reservation. I understand the reservation rule is to protect the guests to secure a room, but this hotel is obviously making misuse of such mechanism.

It occurred on: 28/07/2021

This meant that I am only left with the option between staying with the trapping hotel which I do not trust, or giving up to its deceptive and bully behavior by feeding them with the $165 they have taken for the reservation a few minutes ago. I find there is no way to complain about such unfairness and make things right.

I would like booking.com to cancel my reservation with full refund, and fix the deceptive pictures, and give an honest description and rating of the hotel (and make the information obvious) so that there will be no other victims in the future. I will not stay in this hotel and not use the service provided, I would like booking.com to help to stop the transaction to protect and help me. It could perhaps also review its measurements and procedures to protect consumers against such trapping hotels and further scams. I would like to question the rules of booking.com, which says it cannot do anything in this incident given all above facts that prove this is a scam. I feel the website is not protecting the vulnerable consumers but only the interests of hotels, even obviously dishonest hotels. Although reviews accumulated for many years all display that the hotel has been deceiving and mistreating its consumers. I feel been forced to walk into such a trap even though I have already discovered immediately after the booking, and communicated with all these different parties. While booking.com only acts to protect and support the fraud and robbing of its hotel users by replying to consumers that there is nothing it can do. Note that pictures serve as the most important information source for making decisions in an Internet business like this, and booking.com has been ignoring the complaints over deceptive pictures for many years. When incidents happen, it does not do anything to help the consumer but comply with the hotel, despite that the website is aware of what is the essence of this incident. I would like booking.com to cancel my reservation with full refund, and fix the deceptive pictures, and give an honest description and rating of the hotel (and make the information obvious) so that there will be no other victims in the future. I will not stay in this hotel and not use the service provided, I would like booking.com to help to stop the transaction to protect and help me. It could perhaps also review its measurements and procedures to protect consumers against such trapping hotels and further scams. I would like to question the rules of booking.com, which says it cannot do anything in this incident given all above facts that prove this is a scam. I feel the website is not protecting the vulnerable consumers but only the interests of hotels, even obviously dishonest hotels. Although reviews accumulated for many years all display that the hotel has been deceiving and mistreating its consumers. I feel been forced to walk into such a trap even though I have already discovered immediately after the booking, and communicated with all these different parties. While booking.com only acts to protect and support the fraud and robbing of its hotel users by replying to consumers that there is nothing it can do. Note that pictures serve as the most important information source for making decisions in an Internet business like this, and booking.com has been ignoring the complaints over deceptive pictures for many years. When incidents happen, it does not do anything to help the consumer but comply with the hotel, despite that the website is aware of what is the essence of this incident.

My Booking Reference is [protected]

I found out at the beginning of March 2021 that booking.com has 'blackbanned ' me over a booking that was cancelled in 2019: a booking I never cancelled, but was cancelled by them randomly without explanation. I showed up at a hotel in Lima, Peru, only to be told my booking was cancelled. Luckily I got in anyway, but have never received any communication from booking.com that it even happened or why.
I have no idea why any of this happened and when I asked for the issue to be escalated the support person refused and hung up on me when I complained.
Eventually I managed to find a way to complain by email. They asked for the details of the booking that was cancelled, which I supplied.
Follow up emails later in March and then 2 months later got replies that said they were working on it and to 'be patient'! Apparently 2 months isn't patient enough.
Now at the end of July I tried to follow up on the last reply I received in May, and got asked to supply the details all over again as if it was a new case. When I replied that I had already done so, and it was already an open case, they replied with the exact same request for booking details.
I give up!
I will never use booking.com again, even if they they remove the random and unexplained blackban.
I would suggest to anyone other to avoid booking.com, in case you arrive in some far-off place expecting accommodation you booked, only to find it has been cancelled without your knowledge!
Absolutely appalling company!

I purchased a room for June 19, to June 20th through Booking.com for $348 dollars, I had a family emergency where my brother was found murdered in Richmond Va. I called and cancelled the booking. I spoke with a customer service representative that told me my money would be returned in 7 to 10 business days on June 19 around 12 noon. I made direct contact before it was time to check in. I called the hotel to give them the same information. The hotel then told me all I had to do was continue to communicate with booking because since I didn't go directly through the hotels website they couldn't help me. Weeks passed and I reached back out to booking to contact a Representative name Vance he was very unprofessional he was rude and redundant to what my call was about and the significance of the matter was ignored. He placed me on hold for about 45 minutes. I held to see how long they would have me waiting on the phone. he said sure we can give you a changed date to complete your stay. I mean I have paid and received a room and Did not stay in it. The right thing to do is honor my money and give me another stay date. I mean how so you take a customers money, knowing they didn't get the product or business arranged and you steal the money and don't compensate the customer at hall. How do you expect to have a business like this. It is horrible people are beginning to hate booking and realize the concept of ripping people off. I spoke with the Managers at the royal Sonesta Hotel and they specifically told me the representative Vance did not send them anything in refence to a date change. She has if he would have requested they could make the accommodation. Yet I was specifically told not to use booking because they are a thirds part rip-offs and going forward go directly through the hotel so that booking wont ripoff anymore customers. This is clearly bad business when they know you paid and still wont accommodate you I mean its clearly bad business. How you treat your customers wow. And I've been with them for quite sometime This is so sad for loyal customers

I have been in contact with customer services via email since the 7th July in relation to a booking I made with them back in February this year
I had provisionally booked into the Hilton hotel in Teeside for 2 nights (10/11th July)
On the 7th of July i tried to contact customer services to cancel my booking as due to personal reason I was unable to travel up there
I supplied them with all the information I had:
My name
Booking reference
Dates booked at the hotel
Name and location of hotel
To Date I am no further forward as all responses (from 5 different members of the customer service team) have asked me for a PIN number in relation to my booking, which I have never had
On 11 July I found that £65.00 had been withdrawn from my account due to non cancellation!
Regards
Michael Palmer
[protected]@icloud.com
THIS MAY BE A DUPLICATE REQUEST AS I HAVE HAD NO CONFIRMATION IF THIS COMPLAINT BEING RECEIVED

In august last year I made a booking through booking.com at park hotel in fredrikshavn denmark. I thoroughly investigated hotels where dogs where allowed. On a site with the ten most dogfriendly, mark the words "most dogfriendly", hotels I found park hotel. I read further on more sites from booking.com that pets where allowed at park hotel and I therefore made a booking. It was very clear without doubt that the park hotel was accepting pets.
After I checked in the landlady came with a notis that said that pets where only allowed after question and she called the police who throwed med out on the street att 22 p.M., despite that I did not yet have any dog with me. I was in attempt to get one. I did not get any refund and excuse.
Being thrown out from the hotel by the police late in the evening was very unpleasant.
It is completely indecent to advertise under searchcriteria that a specific desire is avaible and then write somewhere else restrictions. That is not decent and honest. It is also not logic. Either one advertise with shower, wifi, pets or with not such facilites. Otherwise it´s fraud.
It´s out of the question to advertise for exemple breakfast included and then write somewhere else that it´s only under certain conditions. Then breakfast is not included and in my case dogs where not allowed and park hotel should not advertise that dogs are allowed and under the title the ten most dogfriendly hotels in fredrikshavn. It can never be one of the most dogfriendly with certain restrictions.
I highly recommend people to avoid park hotel in fredrikshavn, because of their false advertising and rude behavior.

Made a booking on 23 February for a two night stay (10/11 July 2021) at the Hilton in Teeside UK
Never received a confirmatory e mail from booking.com
Due to personal circumstances I was unable to go
On 6th/7th July sent an email to customer services indicating all the information I had :
Booking reference/ID [protected]
Name of the hotel: Hilton Teeside
Dates of stay 10/11 July
And requesting cancellation of this booking
There followed several emails between myself and customer services trying to have this booking cancelled
On looking at our bank account I noticed that on the 11th of July the sum of £65.00 had been withdrawn from my account and paid to Hampton Inns Hotel
When I phoned and spoke to reception I was told that this money was taken as I had not cancelled the booking
I have sent other e mails but get an automatic reply asking for details which I have already supplied to them in previous e-mails
I would like this problem resolving

Thank you in anticipation
Michael Palmer
Email: [protected]@icloud.com

Hi I have been given 65.40 GBP, told by rep that I can cash this out. However when I came to do it they have said its only valid for travel credit when I was told that it can be cashed put. Therefore I have been on phone back and forth and get told nothing about escalating this complaint and every person I've spoken to has admitted the rep said it and they say they apologise which does not help me as a customer!

I boked an apartment on the outskirts of London {couldn't afford the city centre!) as a surprise for my 7 year old grandson, who I hardly get to spend time with as he lives in Scotland and I am not able to visit due to be a full ntime carer for my terminally ill daughter. we could only stay the one night as that is al we could afford both money and time wise, I studied the area where the apartment was located so I wasn't wasting time when we arrived, there was a train station 2 mins walk direct to London Bridge, from there we could access the underground and visit our planned attractions, we took food with us to save time shopping, we drove for 5 and a half hours and got to the apartment tired, thirsty and in need of fretting up, we were eager to get in and get out again before our first attraction, however when we arrived there was nothing to say which apartment it was out of the 6 there, so we pressed a couple of buzzers to see if anyone could help us, we were met by rudeness and told to call the police? I tried to call booking.com customer services but after 40 mins hung up as my grandson was getting really upset because I was upset, I then found a message from the host who said booking cancelled, booking.com aware, that was it? nothing else, tried to phone and texted him but no reply, my booking was still saying confirmed so I was confused and thought it was a scam, we were hot, tired and in need of facilities, I decided to just book another hotel with booking.com so they could see we hadn't used the origin al booking, that took an eternity, we eventually found a room in a best western hotel, just 3 miles away but took us nearly an hour to get to, it was a very small room, the hotel wasn't near a train station, had no open facilities, no breakfast for my granson, we sent a fortune on taxi fares to get to train stations, we tried to make the best of it but it was ruined, we missed almost all our booked activities and our time slot for the shard! however on hearing about our bad experience etc, they let us in, we had to wait almost 2 hours but we got in, we left to come home after that, really cant express how disappointed, upset and angry I still feel, im not rich, that trip cost me a small fortune, it was supposed to be the trip of a lifetime for my grandson, who is (was) obsessed with London, all because Booking.com didn't communicate with us, I have received a refund a week after the trip! I had to call and message several times, spending unto an hour waiting on hold for a customer service rep, shocking, especially when booking.com state in their terms and conditions that help is available 24/7. That is not true, I really feel they can do what they like and get away with it, but personally I won't be using them ever again as I couldn't face anther trip like that, if you are in any way venerable e infirm do not book with them, they cant be trusted to deliver what they sell.

Arrived at our accommodation it smelt fusty or doggy in there, we opened all windows, the two single beds were odd bunk bed beds with dirty linen and dirty pillows and quilts that smelt of body odour, we had to buy Fabreeze and manage with the best of the sheets etc…I dreaded going to bed, the bedroom was unclean, in fact we booked another night away in a hotel to sleep in a clean bed.One night decided to try the cooker it's was filthy inside and the bottom was full of burned grease and grime and and the pans in for the oven were covered in grease, I have complained but the issues about the dirty, so I cleaned the best of the trays but it all felt dirty to cook in..there were some good points but feel that before Booking .com advertise these places to rent they should check them out first, it felt like a dirty hostel…not happy

I booked 3 days at Zamalek suites by Brassbell in Cairo Egypt and after around 30 minutes I canceled it because I made a mistake on the dates and the booking.com withdrew the money from my bank. I called them and texted to the manager and Booking.com and they didn't want to return and neither wanted to allow me to stay in that hotel. They changed the policies; I compared their policies with two different booked dates and they were different. One said I'll have 7 days to cancel without a charge and the other one said they could charge a cancellation fee after any changes on the booking. This act was disrespectful and embarrassed for a Muslim country. And I don't understand how an American app supports this type of scam.

We had a booking at Star Casino on the Gold Coast. The premier declared a lockdown in Brisbane due to covid and we were unable to go the the Gold Coast. The event we were attending refunding the entry fee and sent an email saying we were restricted from attending due to our postcode in Brisbane. The star casino told us they would waiver the cancellation fee as we were abiding by a directive from the Queensland government. Bookings.com refused to refund or provide a credit for the amount we paid. $315.

I made a reservation for VILA LION in Sebes, Romania for 10 to 11 july night. The number of reservation was [protected]. It was not the first time when we use his location.
Due to friday trafic and some tehnical problems we did not succede to arrive at destination at the time we sugested in reservation. The owner of the VILA LION called us at 8 PM, very angry for our dealy. We explained to him why we are in delay but he continued to argue with us. I told him that we will arrive in 1, 5 hour but his attitude didn't change. Finally he said us NOT TO COME at his location anymore because it will be nobody to wait for us! After that he demanded us to cancel the reservation. It was no way to discuss calm with him. He was very, very naughty. It is for the first time when I was in a such unpleasant position. It was very late, far from home and forced not to use our reservation ! Unbelievable! How do you chose yuor partners? Can I trust your services anymore? It was a shock for us to remain in the street in the night. Such a thing is not acceptable at all!
Gavrila INOAN

Am avut mari probleme cu aceasta cazare. Proprietarul a avut un comportament total deplasat pentru ca nu am reusit sa ajungem la timpul planificat din cauza traficului intens. A refuzat sa ne mai cazeze. Cum va alegeti partenerii? Cum raspund ei pentru asa atitudine? Este pentru prima data cand ni se intampla asa ceva ! Este de neimaginat.

I booked a trip last year on bookings.com last year. It was a nightmare to get the 4 hotels to respond and Booking.com was not very helpful. I had finally gotten confirm about vouchers. Now I am trying to claim them and Bookings.com is totally unresponsive and neither are the hotels. Very disgusted that I will be losing $3, 000.00

i cant see in my booking.com page (no shows Option is not there in my page)

I was not able to find the driver, I walked in and out of the terminal several time I was the last to leave the area from my flight. I never found the Driver. The service was never performed I would like a refund. Other car services companies were at the airport and found their customer . The deriver made no effort to find me.