CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Hotel Booking in Athens

BinaPatel57 of GB

Aug 12, 2026 8:45 am UTC

Featured review

I tried to book a hotel room in Athens on 31/07/2026.The booking was cancelled by booking .com platform. My credit card was charged. I complained straight away and was told that they will refund in 7 days. Yet 12 days later refund has not been received.
As the cancellation was made by the platform and was not initiated by me, I expect the full amount paid for the booking to be refunded. I have e-mailed them few times but no response. Can't even talk to them on phone. VERY POOR SERVICE.
Booking details:
• Booking reference: Did not Receive it
• Hotel: Athens Lodge By Athens
• Stay dates] 15/09/2026 --- 24/09/2026
• Amount paid: £2,316.67 on 30/07/2026.

Claimed loss: £2316.67

Desired outcome: would appreciate written confirmation of the refund, including the amount being refunded and the expected timeframe for the funds to be returned.

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

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100%
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p.downham@booking.com

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Herengracht 597, Amsterdam, 1017CE, Netherlands

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Aug 12, 2026
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