Booking.com

I puchased a flight ticket on booking.com with saoudia airline, I got cancelation information on saoudia app only but not from booking.com. I tried to get refund or flight change from saoudia directly but I just got an e-mail for cancelation of a flight from booking.com. But what is strange is that the cancelationtion is for a flight by qatar airways on 27 mars 2022 Muscat-Algiers, which is obviously not my booked flight.

Actually, both booking and saudia refused any cooperation or refund they just changed my flight to 03 april 2022, then canceled everything without refund, which should include my 10 extra days cost I stayed in a country, the trauma I lived far from by dying father which I couldn't assist even to his funeral

Hi there

I just wanted to highlight this issue with Booking.com, which could land people in serious distress.

• I use booking.com up to 40x per year for business

• When using the website, some hotels and accommodation companies are trying a trick: An extra £200 or higher deposit to pay via a 3rd party company after booking.

• On the description, there is no mention of an extra deposit being required.

• You have to specifically click on IMPORTANT INFORMATION in order to see this.

• If you then subsequently want to cancel the booking, you can not without financial penalty.

• Additional issue: If you did not have £200 available after the booking is made or at the time of check in, you would not be able to use the service you have paid for.

• You also have no guarantee that ultimately you will see this money reimbursed afterwards, because if there were a faulty bed or chair, you could be held liable.

I feel that this practice is very misleading, and unreasonable and could catch people out.

Someone literally had to go find the attached information on the app in order to demonstrate that it was stated in the small print.

But really I feel out of principle, that all hotels that require more than the stated room rate financially, should indicate this prominently in the MAIN DESCRIPTION, so that people are aware of what they are financially committing to.

It reminds me of the Ryanair practice of hiding all the hidden fees until they were forced to change their website to be more transparent.

If you booked a plane ticket and the price was £50, you would not expect to pay a £200 additional damage fee for up to 7 days in order to use your plane ticket.

Why should this be any different with hotels and accommodation?

When I asked booking.com to pay the £200 on my behalf they declined.

Out of principle, I would like to get them to highlight quirky practices, so that consumers are aware at the time of purchase and have indicated that they understand that they will be charged additional money after the sale.

I have today booked accommodation in Lanzarote at the Labranda Los Cocoteros in Puerto Del Carmen, Lanzarote. [protected] to [protected].

That was fine. I was then asked if i wished to book a flight, which i tried to do.

The flights are with Ryanair from Manchester.

MAN-ACE LC1E7T ACE-MAN BF2ZXN.

I paid for the flights and also paid for check in luggage, which i thought was two suitcases to go into the hold. It transpired after payment that the cost of £60 was for hand luggage of 10kg each to go into the cabin. Having travelled with Ryanair recently, i know the hand luggage in the cabin is free. Your website would not allow me to change my booking, or indeed book my seats, which is normal practice. I called the BOOKING.COM office and spoke with Tanviar, who i might say is rude and not helpful at all. He eventually gave me a Ryanair number which i tried to no avail. I will say your website for booking flights is very poor. Not informative, and leads you astray. You should be told exactly what you are booking, and not have to find out later, or have to go to Ryanair themselves. This is very poor. I need this resolving as i go away on 19th April and do not wish any problems at Manchester airport. There are enough problems there already. Could somebody please call me on [protected]. Thanks

Someone book this hotel Amsterdam NLD used my credit card. Please refund me my money back.. I have contacted my Bank to cancel that card. I remember went to Cell phone place Harwin. I was buying a new phone. I believe they are the one who hacked in people's account. They should be investigated. I went to store April 2, 2022 I noticed one of the guys who working In the shop was paying a lot tension what I was saying. FM Cellular on 7350 Harwin Dr. Houston Texas 77036. Lady who was helping me is from Amsterdam she asked me for my pin number on the cell phone. When I realized 3 days later that was a mistakes...

I have been trying to contact this ridiculous company to facilitate a refund for a double booking fault from their side with no success.

The chats seem to go no where.

And my last interaction with them, as seen in the attachments, seemed like I was talking to a Bot or people who were taking me for a joy ride :(

When the bookings work, its all good, but try having an issue and these [censored]s will make you realise how big of a SCAM Booking.com actually is.

I hope there are companies or people out there who can help with this.

My email is nirvash.[protected]@gmail.com

Thank You.

Tickets i paid gotogate for was declared void by qatar airways airport manager but offered to let us board the next flight as long as i paid her airport office $1200,this was for the same booking i paid gotogate for my call to gotogate to complain was meet with lies and falls excuses they also made a statement to skyscanner that they cancelled the tickets as i had no travel visa anothr lie im british i never need a visa i have requested evidence from gotgate and the owners of gotogate etraveli and booking holdings they responde with nothing but recorded stupid emails i have heard from booking.Com one of the same group who said its not company policy or company rulls to contact customers so i am suming that mr glen fogel the exective of booking holdings tells his staff sell as many tickets as possible but if customer has a complaint dont answer just keep there money

Booking.com advertised a hotel room, Mayan Vidanta in Acapulco, 3 bedrooms, for the dates we wanted and we booked the apartment, received and received confirmation then we bought no refundable plane ticket jets. Then, the hotel contacted us asking to change dates. We called Booking. Com and we’re told that the hotel is complying with our original dates, then, the hotel tried to gives us a two befroom instead of three bedroom room. We said “No”, and they cancelled our reservation. Booking.com then offered us a residential house with an undisclosed address. We looked up Booking.Congo find the property and found our original Mayan Vidanta apt still being advertised. I booked it, my husband booked it, then we both cancelled. We are now scrambling one week before our family of 6 trip to find accommodation. There have been numerous phone calls to Booking.com. The last rep hung up on me when I asked to speak to a manager.

I booked with booking.com for a room with a handicapped child. I needed a room ground floor, view to room. The hotel was very nasty but I did get a ground floor. The room was behind a wall not visible to parking lot. To the left of the door there was a road. To the right out to parking lot. I ran out to get my grandsons braces and medication I was I a very tight spot and trying to rush, fearful my grandson could get out of room and there was a road and I could not see room. As I was rushing I fell over a curve and badly sprained my ankle. I fell was having trouble getting up. Thankfully some guys rushed to me, checked on my grandson and helped me. I was very stressed and in alot of pain. I called to complain about room and the manager Jim Duggan was very rude and told me I was going to be evicted for complaining. I am 67 years old came 2 hours from ocala to take my grandson to his neurosurgeon. My whole trip has been ruined since now I can't even use the pool because I can hardly walk on my foot. Going to doctors is going to be a big challenging with my foot and a handicapped child. The stress is horrible. I have never been treated so badly by a hotel or by booking. I spent decent money ended up in a unsafe room for my grandson being very stressed and with a spained ankle. My whole trip was ruined. This whole thing was a horrible experience. I am very unhappy with booking.com and Avanti international resorts of Orlando fl. I have pictures of my foot, the room with no view to parking lot and how close it is to a street. They would not upload but I do have them for anyone who needs to see.

this letter arrived today with no clear explanation in simple non legal terms why our property has been removed from Booking.com

8233853 TEMPLE HOUSE

Temple House Ramla st reet Al Bairat West Bank Luxor Egypt

luxor, Egypt

24 March 2022

Dear partner,

We’re sending this email to inform you that your accommodation agreement with us has

been terminated with immediate effect. This decision was made as a result of a breach of

article 7.4 (iii) in the General Delivery Terms.

If you have any questions or concerns, please reach out to your account manager or Local

Partner Services. Please refer to article 10.2 (vi) of our General Delivery Terms, the Ext ranet

and Partner Help for more information on our complaint procedure.

Yours sincerely,

Booking.com BV B.V.

not only is there no clear explanation my UK mobile number was never added as requested to my profile and as a result I could never log in via Pulse to check my details, even through the admin portal I had very little and no understanding of what the problem was with our booking advert

Hi

The complaint is about bedbugs in the place I stayed in Kona, Hawaii.

We were bitten by bedbugs.

After the first night, I sent the owner that there are bed bugs in my room, and asked them to fumigate my room. I was promised to be done so. And Nothing like that happened. I am all bitten by the bedbugs.

My stay was from 15th of march till 21 of march

reservation number [protected]

I booked a lovely garden flat one night, for a special event

The host was helpful at first, although automated replies about time getting there, parking etc. I became worried nearer the time, that there were no personal answers to emails/phone calls/ chats which I kept sending. I needed to the key box details etc.

I rang Booking.com the night before and they also could not get hold of host. They said said still go there. I was also told by Booking.com the apartment was booked the night before so someone should be there.

We got to apartment and stood in the rain for over a hour + and no one came.

Rang booking.com, who did try to get another property for same price.

This was taking time, and we were under time pressure to find something.

Booking.com came up with a studio flat, there were 4 of us and not close to event.

We had to find something quick - so a hotel with no windows was the only alternative.

We were so upset and stressed and we all felt it ruin the event.

Booking.com did refund us the diff between hotel and apartment

We could of made alternative arrangements, the night before if we had known it was not available eg go by car or train.

We booked the Garden flat, to make the event more special, but this was not to be due to the circumstances beyond our control.

I would like the full refund of the Hotel Cost for the upset and stress.

Booking.com did not honour the contract/agreement made.

I double booked a night thanks to Booking.com buggy website and was facing a £100 payment for a hotel where I couldn't stay unless I can duplicate and sleep in two places at once. I was assured this would be dealt between the hotel and Booking.com at no cost for me given the reason for the issue but that is far from what happened.

Instead I was charged for the night I didn't spend and then gaslit and disrespected by Booking.com and the hotel to the point that my sanity was being questioned - Booking.com was arguing I tried to check in that hotel!

Absolutely disgusting and neither company accepted responsibility, only being moved to show respect and compassion when I finally broke to tears after being abused for a whole day and out of £100 when I'm still a student with limited funds.

I have been reading horrible reviews about Booking.com saying it's a scammy business and I'm scared because this happened to me and it still wasn't solved.

I booked a room at Middlegate Hotel in Pembroke it was not upto what I expected and moved out after the first night stay, I noticed the building is rundown and needs to be decorated and upgraded throughout. I arrived at 22.30pm asked for a cup of tea but they didn't have the blend I drink so I asked for water which he was going to charge me for, I also noticed cobwebs around the kitchen door and looking further in the kitchen looked dirty. I went to the room which was smaller than I expected and was told there is no room service and that they don't come in the room there was no refreshments the TV only had two channels and the shower area was even smaller which I could bearly move in. After staying the first night I hardly slept and felt very closterfrobic and feeling very stressed that evening there was also a light kept coming on lighting the room all night. Later the next day in the evening I was feeling really anxious and closed in so I decided to go and look for another room in a different hotel which was luxury compared to Middlegate hotel. I called at Middlegate Hotel to ask if I could pick up something I had left in the room in the dash to pack my belongings, he asked me have I not got my key I said I left it in the door he hadn't even noticed I had left the night before. I asked if it was possible for a refund he said I have to do it through booking.com. so I messaged them and the answer was no. I did a review and noticed they put a different picture of the room I had, they also only showed the good bits I wrote about the different hotel that I moved to. I asked for it to be removed off the site and they said I had to make a request for new questionnaire review I tried but couldn't do it and they didn't send one I was getting really stressed and anxious by then which made me to be a little rude I then asked politely but have had no reply. I then looked at there complaints review and it was not good.

I booked a villa with Booking.com in Cairo, Egypt for 2 nights. The villa was not able to be secured, the entrance gate was broken as well as a large walk through window on ground level. Anyone could literally walk into the villa. The villa was dirty, amenities like the pool and towels were unavailable. The beds were dirty and the mattress very old. It was a noisy neighborhood, with many men walking in the street. We did not feel comfortable or safe sleeping there. I tried to contact the owner, without response. We stayed in a hotel nearby.

I prepaid $249.44 to Booking.com for Belagio Hotel, Las Vegas for one night (Dec9-10, 2021).

At front desk of Belagio I handed "Karla" print out of the booking.com payment.

Karla asked for My Credit Card. "Why", I asked.

Reply from Karla: " To pay resort fee and if you take any food items from the room refrigerator."

Later, my Mastercard statement showed that I was charged by Belagio for $175.00 Room Rate.

The booking.com fee of $249.44 was ignored.

Re : Smart Flex / NO Shows / VCC payments

We opted out of Smart Flex (not sure who opted in on our behalf)! Receiving long stay and multiple room bookings from Smart Flex, we send the guest their confirmation, however, do not request payment because the booking notes say it's a Virtual CC payment, to be taken off a day after the guest(s) arrive, so all good right? I mean VCC payments are guaranteed?! WRONG. guests do not show, and when we take payment the card declines. Of course, I report this by sending a message on the extranet, BDC replies (standard template) instructing me to report the card they will then ask the guest for new cc details.. but its a VCC so how do they reason that they will ask the guest for new details? They (BDC) were paid already!, now they need to pay us. The 2nd option is to mark the reservation as a no show, ok but then they actually force you to waive the comms, because if you don't they will still charge you the commission even though they know the guests did not show!

All these bookings had been blocking our online availability and we've been showing away guests! I mean as if we haven't lost enough during the pandemic now they hustling us for more!

It's frustrating seems like if it's a complaint about BDC we should rather put it on a postcard and send it to Santa at the North Pole - it'll stand a better chance of being read ...

Always getting a nonsense reply from someone who really doesn't give a flying one about our situation, telling us that we are wrong to expect better, etc. Then I reply to it, then reply again, and again. I've been insisting on the complaint being handled by our accounts manager or someone other than the minions who normally reply! guess what, NO response.

For your perusal I've taken the liberty to include my latest message to booking.com;

We now have had numerous Smart Flex bookings that the guests do not show, that we should honour but booking.com does not honour to pay us when the guests do not show up. All of these bookings were VCC payments, when we proceed to take the payments from the virtual credit card details provided, the payment(s) declines? Booking.com then advises us to mark it as a no-show and waive the fees, this is the bottom line, there's nothing else we can do, is there's no support from booking.com for us? As far as my knowledge goes a VCC payment is a guaranteed payment? How come the booking.com card declines? Why can't you provide us with new VCC details? I think this is deception and thievery, do you get the payment from the guests and then not inform us when they cancel? You then force us to mark as no show or request new card details that we never get and if we do not mark the booking as a no show you still invoice us for the comms, for a booking you know didn't arrive! This is unacceptable and I'm sure against the consumer protection act. We want answers, not the usual, automated templates you use!

On more than one occasion you billed us for the commission after we requested feedback, we have mailed you, talked to you over the phone, messaged you on the extranet and you could not give us an alternative VCC, I've provided you with the booking confirmations where it clearly stated that it is a VCC payment, which you denied and shifted the blame to Nightsbridge the channel manager?! I request that you cancel this on your side and offer us a credit for this commission amount.

Please advise how we will be compensated for these losses or where I can report these unfair business practices of booking.com? This is not a mutually beneficial relationship!

We recently booked a room in Corpus Christi through booking.com they did not have a working TV phone and the toilet would not stop running they moved us into another room the second night but when I tried to call booking to get a discount a refund on the first night they refused to provide a discount stating that they work with a third-party and they have no way to do that. I have since Disputed the charge on my credit card and we’ll go that route

Last fall we cancelled United Airline tickets, purchase thru Booking.com, to Oaxaca. On 10/05/2021 United issued refunds for both tickets (ticker numbers [protected] and [protected] each for $772.26 totaling $1,552.52) to Colville Travel. We have never worked with Colville Travel, they are in Washington State and apparently partner with Booking.com. I have contacted Booking.com for months thru emails and phone calls. I have called and written Colville Travel. A lady at Colville reports to me that the funds where returned to Booking.com. There are many many conversations to report to you but, the last written correspondence from Booking.com dated 2/14/2022 shows 3 of 4 steps being completed -1)refund request received 2)refund application to United Airlines and 3) Waiting for United Airline to process the application - Which of course was already issued 10/5/2021 to Colville Travel. I can only reach them thru their call center flight department. The people their cannot help at all and consistently "no supervisor is available". I have written them directly in Sweden but, they provide no number to reach them by phone. They responded to my written letter with the above correspondence I have shown above "waiting for United Airlines to process"

I books the H10 Hotel Tarragona and canceled (to reschedule for longer stay). November 26, 2021 cancelation was more that 3 days before check-in. When I arrived the hotel said I was a no show and charge me one night for cancelation. I contact Booking.com, a case was assigned and provided them all the email correspondence between them with the cancelation and rebooking.

Booking states they are still working however, my last email to them, no reply and it has now been months of no activity or refund.