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CB Travel Agencies and Tour Operators Booking.com
Booking.com

Booking.com review: Unauthorized credit card charge ( 1 comment)

N
Author of the review
12:04 pm UTC
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I was charged for a hotel in Amsterdam back in 2024 and I've been trying to get booking.com to reverse the charge. They keep asking for a reservation # and name of hotel which of course I don't have since I never made the reservation. It's been over 6 months with emails to customer service and calling their customer service number which is also run by AI and can't help me because I don't have a reservation number . It's a vicious circle. I've emailed the CEO Glen Fogel and no response from him either. It's a terrible company !

Claimed loss: $1200

Desired outcome: reverse the credit card charge for the full amount that I was charged (unauthorized)

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

Update by Ninfa Valella
Apr 27, 2026 12:08 pm UTC

I was charged for a hotel in Amsterdam in late 2024. I've been trying to get them to reverse the charge for months without any success. I've provided my credit card number , dates, amount , credit card statement and anything else they asked for but we keep going around in circles. The last email I received from customer service said they were looking into the issue and to give them 15 business days . Well as you can imagine it's been more than 15 business days and no response. Now I respond to the email which indicated they were working on it and have not gotten any response from them. All of the sudden it's radio silence . I will not give up !

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J
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Julia Yasmin
US
17 comments
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Apr 29, 2026 12:21 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Have you tried to reach them via email (booking.comhelpcare.co@outlook.com) i was assisted concerning similar issue and even gave me a refund of my Non-refundable ticket. Im greatfull for their immediate response

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    Apr 30, 2026
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Booking.com Category
Booking.com is ranked 1 among 50 companies in the Travel Agencies and Tour Operators category
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