CB Travel Agencies and Tour Operators Booking.com Complaints #22-41

Booking.com review: Unauthorized credit card charge

Ninfa Valella of US

Apr 27, 2026 12:04 pm UTC

Verified customer

Featured review

I was charged for a hotel in Amsterdam back in 2024 and I've been trying to get booking.com to reverse the charge. They keep asking for a reservation # and name of hotel which of course I don't have since I never made the reservation. It's been over 6 months with emails to customer service and calling their customer service number which is also run by AI and can't help me because I don't have a reservation number . It's a vicious circle. I've emailed the CEO Glen Fogel and no response from him either. It's a terrible company !

Claimed loss: $1200

Desired outcome: reverse the credit card charge for the full amount that I was charged (unauthorized)

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

I was charged for a hotel in Amsterdam in late 2024. I've been trying to get them to reverse the charge for months without any success. I've provided my credit card number , dates, amount , credit card statement and anything else they asked for but we keep going around in circles. The last email I received from customer service said they were looking into the issue and to give them 15 business days . Well as you can imagine it's been more than 15 business days and no response. Now I respond to the email which indicated they were working on it and have not gotten any response from them. All of the sudden it's radio silence . I will not give up !

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Booking.com Contacts

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8%
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100%
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33%
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14%
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60%
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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Oct 29, 2026
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