Bob's Discount Furniture

I had a sectional deliver 7/28/2020.
It was damaged (torn) driver told me i should keep it because it would be a while for new delivery but he would alert customer service.
I followed up with customer service was told new piece would be in stock and delivered 9/3. Since then I have opened an issue ticket with customer service and now on 9/17/20 i am still on hold (currently 3 hours) no answer and the incessant "if your issue is this select #1 or #2"has no gone silent. The customer follow up is horrendous. I understand you the issues going on but totally ignoring me is unacceptable. I will sit on hold till my phone dies i suppose.
A little communication would be nice I will be telling my family and friends that growing a tree and making your own furniture would be quicker

Hi my name is Debra Fenner I reside in Farmingdale Ny, I purchase my furniture right around the Covid pandemic. When it arrived to my home there was a rip in the furniture. The gentle men just dropped it in front of the door and said we can't bring it in. I begged them as I am a 55 old women and my living room is up a flight of steps. They were kind to do it I sprayed the house with Lysol and stayed in the back area until they finished. After about 1 month not sure or that correct remember it's a pandemic and I worked through the whole thing and I'm a healthcare worker so you can imagine if I can remember what I ate from day to day. As I was saying j notice one day my puppy all of 10 lbs threw up I reported it and the gentle came out weeks later and it didn't come out. While he was cleaning I put on my ceiling lights and notice other stains and the rep guy from guardian took the pics and said he will sent to his supervisor. I also put in a complaint and I was denied for the rest of the furniture. I did receive an email that they would try a second time with the chaise my puppy threw up on. When that guy said he wasn't here to do nothing else I called the store where I purchase the furniture after being on hold for 2 hours I was told I'm sry we can't do anything. Understand my frustration I paid a lot for this sectional and now I don't even want it. However I k ow that's far fetch. I would like for goof prof that I paid for to come back with new seat covers all together and today's job there is a finish stain I have plenty of pictures for proof. Please help me. I love my place that I just moved into and hate the furniture because it's spotty. My number [protected] my email - [protected]@gmail.com
Oh and I had the furniture less than 5 months!
Thank you

I purchased a couch. Received it on 7/17. Thereafter I went on vacation. After returning I noticed that the right arm of the couch was not properly attached to the couch. I called for an apt. The technician came put in two screws and it still doesn't work. When I called to complain they wanted to offer me $100. Well I still need my couch fixed.

I went to 2500 central park ave Yonkers to purchase a day bed when I got there sales men were eager to help me. So I found a bed I wanted and I paid for it he haske me when I wanted it i told him friday he put it on for delivery when they got to my hous e they forgot the rails to put the bed up I already threw away my old bed. The delivery man Jason gurantee m I would hve it laer that day or sat morning, I kept calling the store but no one answered so I went in because it was getting late and I did not receive my rails yet or a phone call explaining anything from Jason. Whe I got to the store they told me he could not gurantee me a delivery he had to notify the warehouse which was in conn no one could gurantee me anything I waited a hour at the store for some answers and this man Lou comes out and said he would try to get it deliver sat but no gurantess and I wuld probably have to wait until Wed that was not fair to me I paid full price no discunts and threw my old furniture away I was having my family in town this weekend.
I purchased it from Mick Khan he gave me a number to call if there was any problems and no one answered I stayed on the phone 40 minutes called three times that is terrible service.
I am notifying the better bussiness burea and channel 12 news compaints deptartment. I know you dont care I you probably feel I am only one person but I am nt alot of people in the store was returning things with complaints so if one person speaks up I am sure otheres will follow. This was terrible service. I took off friday for nothing nd noe it is sat I am witng for my deliver which I know is not coming I am very angry over this situation.

Bob needs to change its name to "Bob's Discount Furniture and Terrible Customer Service.

Any company can have an occasional problem and a good a Customer Service (CS) department can take care of it. Not these guys!

I bought a power reclining sofa and chair in late April. One section of the sofa broke almost immediately. A rivet fell out and the sofa would recline crooked and tilt badly.

The que to talk to Bob's CS is always long and useless so I "chatted". The chat worked well. There is a virus so they will send someone out as soon as they can. They gave me a claim number. (Should have just replaced the bad section immediately).

Waited a few weeks until Illinois opened again. Contacted CS and they arranged a repair appointment. If I had not called to check - I would still be waiting!

Repairman shows up a few days later and - says it's broke. He'll order the lower part. It will be sent to my house and then they arrange another visit.

Waited another week and a half and still no part. Messaged Bob's again (call que is longer now) and, again, they didn't they call ME. "Oh - your part is on order". It will be available after 8/29/20. WTF? 8/29? I bought this pig in April now I wait until (at least) October to get it to work.

I tell them I now want my money back (or back until sofa is fixed). But no - they won't do that. I just have to wait. That's not a problem - right?

I sent a message back telling them they needed to do more. Their reply was to apologize again and say there was nothing they could do. And this reply was sent from a "unmonitored email box".

Now all I can do is contact Bob's from time to time - because I have NO CONFINDENCE they will send me the part when (or if) it finally arrives.

DO NOT BUY FROM BOB'S DISCOUNT FURNITURE. You will regret it.

After complaining to bob's and guardian since 3/27/20, regarding accidental stains to my recliner power chair, to the headrest, due to hairspray and on another date the arms due to nailpolish remover and body lotion, that these claims were denied. Bob's states that these large white areas are not stains and guardian stated that the stain portion was amended on my goof proof contract. I asked who did this and asked for a copy of this report. They could not supply with neither. Bobs sent me a goof proof policy without nailpolish remover and hairspray being listed on leather or vinyl surfaces. My goof proof contract has them both listed. I paid $249.95 for a goof proof plan that is not being honored. My hanicapped wife who had a stroke has not been able to use this chair for months due to the fact that during another accident the wires ripped out of the controller causing the chair to remain fully inclined. Another claim that was denied. Bobs case#123869 chris s.

One sectoin of my reclining sofa broke within days of deliery. This is the e-mail I sent to their customer service department yesterday. Based on history - I expect nothing...

Katrina,

Unfortunately - this is not customer service. When I purchased from bob's I could not have even imagined a problem like this.

Sure, things go wrong and that's why there is a customer service (cs) department. My frustration is that this recliner broke - within a matter of days of receipt (that was the end of april). The sofa section that broke should have been immediately replaced. But bob's tells me they will send someone out to look at it. Okay, dumb but they are trying. But wait - there's a virus. We'll get someone out as soon as we can. Dumb idea again but I understand, and I expect it to be fixed so i'll wait alittle. Actually, bob's gave me a service ticket so I know i'll be taken care of - right? But, I am wrong again.

So, I wait somemore. Simple problem - it will be fixed soon. But I am wrong again. After waiting weeks with no word from bob's; illinois starts to open - I contact cs at bob's again. (because bob's has poor cs - they did not contact me or schedule anything - they are content to let me drive the process). They schedule a repair man to arrive a few days later. I'm getting a little annoyed by now but you're trying right? It will be fixed soon and i'll be able to start reclining soon.

The repairman shows up, takes some photos and tells me he'll need to replace the bottom brackets. But he gives me hope - they'll send the parts out right away then call me to set up a repair visit.

My frustration is growing again. Now i'll need to wait another week or so to be able to recline in my six week old new bob's reclining sofa. What kind of cs is this? We'll - it can't get worse - right?

But I am wrong again. Really - again!

A week or so later - when the part has not shown up - I contact cs again. (all of my contacts with cs so far have been through chat because the phone que is so long. That should have clued me in right away but that's a problem for a different day). Again - I am thinking - why hasn't cs contacted me? How poorly can a cs department be run. Why am I pushing this simple repair and not cs.

It's during this last cs chat that I learn; the part won't be available until the very end of september! Wtf? I purchased this (1/3 useless) sofa in april. I'm looking at four months of useless leather. An easy fix that has not happened!

Telling me that it "could come sooner" is useless. Based on bob's track record (especially cs) I predict:
1) it won't come early.
2) it will probably come later because they need the parts or new sofas they sell.
3) it won't ship to me - it will go to bob's.
4) I won't be notified it's available. (this is more of a guarantee than a prediction).
5) i'll end up contacting bob's cs and find out they will send it right away and schedule a repairman.
This is just a prediction based on my past history with bob's.

I can tell my complaints remain on the bottom of the cs problem list and they have not moved up the ladder to start getting a little more service. I'm still getting the same - "gee we can't do anything different but we appreciate you and we're tying". There are plenty of "work-a-rounds" that just aren't being used.

Oh - I should point out; i'm weekly getting emails from bob's showing me what I can buy next! Really - I cant use what I already bought. I'll never buy from bob's again and soon no one that I know will either.

I realize there is this little chance that his message will get passed to higher-ups so my problem can move up the cs ladder for more help or service. Or the higher ups will just do nothing. But I feel better since I was able to vent a little. Now I need to consider spending money on a lawyer or therapist.

Your very unhappy customer.

Chair delivered May 13. After two weeks chair was leaning. Customer care came out on June 3 to inspect the chair. Advised the frame was bent and could not be fixed. Rep advised he would advise Bob's. I have spent countless hours trying to contact Bob's to no avail. I chatted with them online they advised to contact customer care department. They are impossible to reach. I sent two requests on their website stating my issue and no one has gotten back to me. I also sent an e-mail with my sales receipt - no response.

I received delivery of my Blake Gray & White 5 Piece Table and Chairs Drop Leaf Set on 5/28/20. During Assembly, I noticed that the table table was damages on one side. I have tried calling several times the past three days and have been on hold for hours. I even reported the problem through the store website chatroom. I was told they could not help me and that I had to call them.

My name is Jose Morales, for approximately 18 months I have been going back and 4th with Guardian insurance to no avail they have not answer my claim I have sent pictures at least three times I have send my invoices at least three times I also emailed Bob Furniture at the main email site no one has he even acknowledge my request I am very disappointed that after 18 months I haven't had no answer from Bob's Furniture my sofas are peeling off on the sides they look horrible and they are treated very well by us we barely sit on them and they're just peeling off can someone please contact me as soon as possible at [protected]

We purchased a mattress set & bed frame from Bob's in July 2019. Before buying the mattress, we asked the online-chat specialist if our queen mattress would fit the queen bed frame they sold -- She told us 'It should fit all our Queen Mattresses' -- This was a blatant lie. There were 10 inch gaps all over the frame and after 2 months, the bed frame broke. Shortly after my wife and I experienced chronic neck and back pains and it all pointed to Bob's poorly made furniture.

They sent a 'technician' to inspect the mattress and the second he sat down, he said it was defective.

Bob's Furniture pushed us to get a new mattress from them which we declined given how their service is horrible and their overseas mattress are faulty and cause personal injuries.

Customer support is horrible. They told us that their delivery team would come and pick up the defective mattress but nobody did. Delivery team lied and said that we were not home. Sucks for them because our building is under video surveillance and somehow, just somehow, Bob's is still hiring people who don't do their job.

THE SECOND time they said they would come, they were caught on video just taking a photo of our building door and running away from it. Customer support people we called are beyond useless. We are being medically treated for the issues Bob's furniture caused and 3 weeks later, their delivery team is still not coming by, but continuously lying that nobody is home. Crooks and liars. Do not spend a cent here.

At the moment, we have two recorded videos and two recorded voicemails (Jasmin was the supervisor -- if that's even her real name) showcasing just how terrible Bob's and their delivery people are.