Bob's Discount Furniture
reviews and complaints

I ordered my furniture 10/008/2020 with the lastest delivery date Thant on my print out, being the middle of November, and stated by Froilan the sale associate I would have it before Thanksgiving. My husband get a call from Bob's stating they want to delivery it to us on our wedding day Dec 5th which he declined. Then they said they can not delivery it to us until the 8th. That not acceptable or on our receipt. When I call the store i keep getting a wait time message of 21 min. then once it get to 14 minutes it state press one to get a call back and you wont lose your place in line. No one has called me back yet within two days. My name is James Brown and I want a call back. [protected].

I purchase the Diva head board, foot board, a sofa, and a chest on 8/16/2020. The diva bed and chest was suppose to be a birthday gift for my daughter's birthday. I was told that the bed would arrive on the 24th of September. It never came. I went into the store because I called several times and couldn't get any assistant. In the store I spoke to someone in the customer care where I asked why I never receive a call to let me know that I wasn't going to be receiving my furniture, they response was : your saleperson should had called you". When asking who my sale person was they reply Mark who wasn't available. I asked to speak to the manager. I spoke to Jim who stated that he apologize for no one not calling me and promised that someone would contact me and that I would be getting my couch delivered on the 28th of Septemeber and that my bed would be available October 15 and that the chest wouldn't be available until November 15. I received my bed on the 15th of October but November 15 came and no chest. So /I called Sunday night to ask where my chest was and spoke to a Shauna who stated that my chest wouldn't be here until December 8th. After letting her know how frustrated I as because no one had call me to let me know that they changed the deliver date and requesting several time to speak to a manager who wasn't available she finally came back on the phone apologize for the store horrible customer service and assure me that the chest would arrive today 11/18/2020. Well the chest arrived today and the two people delivered it and damage it. I asked them to take the chest back because it was damage and was told by the driver that he could not take the chest back and for me to call Bob's and have them sent someone else out to exchange it. Well, Well I called the BOB's in Stoughton MA. and was told by the person that answer the phone that they would transfer to the correct department. I was transfer I guess to customer service in Connecticut where I was told that the needed to contact the driver and the driver needed to come back to get the chest. I was placed on hold for 46 minutes until the phone hung up. Once I was hung up on I called the Stoughton Store back got a person by the name of Yalnde who unfortunately had to deal with my fraustration. She apologize again for no one calling me to let me know that my deliver date had changed, she stated that she could put in a exchange but I would be able to get the chest until deliver until December 18. when asked to speak to a manger was told that no manager was available and that she would have Jim or Bert call me back. Neither call back so I called them I got Jim on the phone who hung up on me once I started complaining. I try calling back several times and asking for whom ever is over Jim's head. It sad that not only is the chest damage but my brother's have delivered for Bob's before and have been in the delivery business for over 30 years. Not only was it damage but it's a floor model. I have deal with Bob's in the past and I swear this is the worse experiences I have ever had. I asked that they come pick up all they furniture and refund me my money and I was told that they couldn't. I would suggest anyone go to Bob's and especially the Stoughton store.

Furniture that was delivered to my condo they stretch my floor and did not completely put together the furniture because they are missing a part that's back order. I call your customer service I was told that part will not be ready until the end of December. I don't need the furniture because I was hoping I have it all set up before Thanksgiving or Christmas. I would like to have a for 100% refund if this doesn't occur I would to get my attorney involved in this matter.

I filed claims for leather sofa that is peeling off, they simply said not covered.

Along with that I filed that reclining sofa the mechanism is making noise. No comments on that. Since under a section such things are covered!

Will have to call them and ask about that. Pretty sure they will be saying oh claim closed. But will keep you posted.

Bought the Goof proof plus and had a kitchen chair break. They asked how it happened and I said I didn't know and they denied the claim. I ended up going to the store where I bought it, and after some complaining they replaced it. Well now I have a sofa and a recliner to be fixed and I know what happened to them, they won't cover because they were in transit, moving to a new apartment. What they DON'T cover is more than what they DO cover. I will never buy this plan again.

I am very disappointed with Bod Furniture. My husband bought me a nice leather living room set. We spend $3, 500.00 with insurance included and in less than a year started to get peeled and one of recliner seat is not working. When I made the claim they denied so what is the point to pay insurance. Just steeling our money. I went to the store where we bought the living room set and the manager didn't help that much just fixing the recliner and what about the peeling we paid all that money for cheap material and then don't want to fix it it's unbelievable. Planning to call Channel 12 maybe they can help me in this situation. Since Bob Furniture it's not doing that much. Thank you!

Went online to order the mystic bay gray chest to add to my collection. Online, was asked to enter my cc number; only had account number from previous purchase when account was created. Messaged looking for help and was told I need to call acceptance directly.
Called acceptance and was told I need to call salesperson, place order and salesperson will call acceptance. Called store, was spoken to in a very rude way at which point I asked "taquina" if she wanted my business and if so, she needs to speak politely to me. She hung up on me!
I called local store manager to explain and he said he had no clue who she is and that if I want to purchase this piece, I need to come into the store.
Why is that necessary if I already have an account with acceptance.
In general, why was I treated so poorly by all involved when I simply want to give bob's my hard-earned money in return for a piece of furniture?

My husband and I have spent over $6000.00 on furniture for our first home together. The tall dresser leg broke so we called CCS and they told us it would fall under Goof Proof protection and gave us their phone #. When I called Guardian they said Bob's never registered this purchase only the desk we bought at another Bob's location. I have spent over three hours back and forth on hold etc.. ONLY to be bounced back and fourth with absolutely no progress or clear direction on getting this resolved. Now we have to start all over again today to try to get somewhere. We told the rep. at the Brookfield CT. store that we would be living in Georgia, and we were assured that even though Bob's could not yet deliver to GA, the protection would cover us here in GA. Now we are getting nothing but run around.

On march 10 2020 I had a sectional delivered. Within 6 months of having this couch the cushions have literally come apart at the seems. I called customer service and had a technician come out on 9/9/20 to fix it. He said it was a manufacturers defect and he sewed it up. A week later they came apart again so once again I scheduled another tech to come out. When the next one came out he said he didn't have enough time to fix it all and just sewed up two cushion's then left. I called customer service again and was told they would not fix the couch anymore and it was my fault. I had purchased the "goof proof" plan as well and made a claim with them,. They reached out and said they would not cover it and it was on the manufacturer to being that it was within a year. Right now I have a couch that is no good and I just spent 1800 dollars on it 6 months ago. I filed a complaint with the bbb and was told they investigated it and because the last tech said it was my fault that they will not cover the couch anymore.
I need a resolution I want the couch replaced or repaired.

Receipts number is [protected] my customer number is 6471439
My plan number is p1pb-5471604

Kelly lekas [protected]

I purchased a sofa set at Bob's and immediately noticed upon delivery that one end of the sofa was leaning when they put it together. The cushion had a lot more space from the base than did the other end. They sent someone over who said it was fine. Months later the sofa is leaning on that end and fees like it coming apart. Good proof won't cover it because no accident was reported. My loveseat is also damaged and they won't repair the cord or send in a replacement even though the guy they sent over said we she receive a replacement via mail and to call them so someone could install the new one.

I originally placed my order #[protected] on may 19th, 2020. I had to place the order by phone due to stores being closed because of covid. The rep who took my information made a mess of the order but I felt comfortable that everything would turn out well because a supervisor had completed the order. I was guaranteed delivery by may 23rd for the one piece of the sofa, the other piece was expected in early august, I wasn't happy about waiting that long but understood that covid had affected the usual processing time.

The first piece of sofa (loveseat) arrived in july. I wasn't able to open the box the day it arrived because we had some construction in the living room, when I open it I realized that it was not powered like I had ordered (the box was labelled as manual or powered). I reached out to customer service by chat and was told they can't change it because I reported it a day too late. I again reached out to customer service by email this time and was later approved for a return of the manual recliner. In this same email I was informed that they credit me the cost of the manual sofa I received but I would have to go to the store to place another order. And arrange for pick up of the manual recliner. When I went to the store I was informed that the loveseat does not come powered. Why am I just finding more than a month later and after being in contact with so many agents that what wanted doesn't come powered?

So I placed another order # [protected] / [protected] on july 19th in store for 2 powered recliner sofas, I was guaranteed delivery by sept 16th. I received a call on sept 14th from bobs in coop city to confirm delivery address, the call who identified herself as a manager said she had my delivery address as 180 pearsall drive which is my previous address, how is that possible when I had received so many deliveries in the last couple of months to my current address? The manager (?) informed me that they would have to reschedule the delivery for oct 1st because she was not able to request that the sofa be delivered to my current address (I was near tears when I received this information). I do not understand this, did they even have the sofa in stock to be delivered? Why if I have been waiting so long for this delivery they were not able to deliver to the correct address which is about 10mins away from the old address? I asked to speak with her boss but he was not in, I was told he would be there on thursday the 17th. I went to the store on thursday about 2pm, he was not in. I went back online to schedule the delivery on chat, the rep said he couldn't schedule the delivery because it won't be available on oct 31st.

This is not the only problem I have had with delivery from my original order, the dining table I ordered was delivered in 3 separate shipments. First they sent the table top and I reached out to find out what happened to the rest of it. The next delivery was the chair alone, I had t reach out again to find out about the bench and the table legs.

I placed this order on may 19th and paid $3294.54 for everything I ordered, I don't owe a penny on this order. Today is sept 20th and I still am not able to get what I want. I have wasted a lot of my time on the phone/chat and in person visits to the stores to not receive the service I deserve. No one seems to care enough to follow up and make sure I receive my order. This process has been very stressful and disappointing to me and my family, my kids keep asking when are we getting the new sofa, in the meantime a family of 5 has to make do with a loveseat to watch tv. The service I have receive has been way below the standard I seen advertised on tv, this is not what you portray to the public.

Very disappointed,
Iguyah

I ordered a bedroom set for my son in the begining of august and I didn't receive a delivery date until a month later. I was given my first delivery date and on the morning that I was supposed to receive mt dleivery they called to tell me that the furniture was placed on the wrong truck in another state. They gave me another delivery date for 4 days later and promsed that it would be deliverd this time on time. Guess what? I just received a call this morning that my furniture was again put on the wrong truck and I would not receive it today! I want my money back! This is unacceptable and ridiculous that they can't get the delievry right. I spoke to five different people who all confirmed my address and stated that I would receive my delivery and they couldn't get it right! I don't want the furniture and I want my money back! I will never buy anything else from bob's again! They have a bunch of clowns running the delivery department!

I had a sectional deliver 7/28/2020.
It was damaged (torn) driver told me i should keep it because it would be a while for new delivery but he would alert customer service.
I followed up with customer service was told new piece would be in stock and delivered 9/3. Since then I have opened an issue ticket with customer service and now on 9/17/20 i am still on hold (currently 3 hours) no answer and the incessant "if your issue is this select #1 or #2"has no gone silent. The customer follow up is horrendous. I understand you the issues going on but totally ignoring me is unacceptable. I will sit on hold till my phone dies i suppose.
A little communication would be nice I will be telling my family and friends that growing a tree and making your own furniture would be quicker

Hi my name is Debra Fenner I reside in Farmingdale Ny, I purchase my furniture right around the Covid pandemic. When it arrived to my home there was a rip in the furniture. The gentle men just dropped it in front of the door and said we can't bring it in. I begged them as I am a 55 old women and my living room is up a flight of steps. They were kind to do it I sprayed the house with Lysol and stayed in the back area until they finished. After about 1 month not sure or that correct remember it's a pandemic and I worked through the whole thing and I'm a healthcare worker so you can imagine if I can remember what I ate from day to day. As I was saying j notice one day my puppy all of 10 lbs threw up I reported it and the gentle came out weeks later and it didn't come out. While he was cleaning I put on my ceiling lights and notice other stains and the rep guy from guardian took the pics and said he will sent to his supervisor. I also put in a complaint and I was denied for the rest of the furniture. I did receive an email that they would try a second time with the chaise my puppy threw up on. When that guy said he wasn't here to do nothing else I called the store where I purchase the furniture after being on hold for 2 hours I was told I'm sry we can't do anything. Understand my frustration I paid a lot for this sectional and now I don't even want it. However I k ow that's far fetch. I would like for goof prof that I paid for to come back with new seat covers all together and today's job there is a finish stain I have plenty of pictures for proof. Please help me. I love my place that I just moved into and hate the furniture because it's spotty. My number [protected] my email - [protected]@gmail.com
Oh and I had the furniture less than 5 months!
Thank you