BlueMountain.com complaints 46
BlueMountain.com - e-card
On November 22, I decided to give Blue Mountain a try. I then filled out the requested information 7-day trial.
Well to my surprise they took $6.99 the same day. Unethical
After doing I a search on this company- founded this their practice
Tried for days to reach this place. Told I was in error, and they would send email showing canceled. Nothing came.
Now this month trying to bill me again!
Desired outcome: give me my $6.99 you gave no free trial-check your records
I Bought a E greeting card for my girlfriend on the 25/12/2014 from Blue Mountain.com, I never noticed the charges on my credit card until today as they were only small and monthly, (I use my card a lot for purchases).. I have had nothing else from this company also no emails to say I was paying a for a monthly subscription. I will be raising this with my...Read full review
BlueMountain.com - a monthly membership charge that I did not authorize
Blue started billing me on January 20 1917 for a monthly rate of $ 4.99. I did not sign up for this service. I have tried to contact Blue Mountain several via their Telephone Number ( 216-889-5945) without success. They never answer the Phone.
My Credit Card Company told me they cannot block the charge. I am in the process of changing my credit card number.
MARCH 31 $6.84 Transaction # on visa statement 0330-0429March1st Blue Mountain charges $6.84 (4.99 USD) (charges repeat back to November). Tried to call customer service - on hold for a very long time, several times. Please remove all charges from this company to Amanda Cleghorn. I do not want a subscription and have never wanted to be a member of thi...Read full review
A charge for $4.99 appeared on my debit card electronic statement on March 10 2017. It was from Bluemountain.com, an e-card company that I never heard of. Never did any business with them or even visited their site. After navigating their circular customer service website I was informed that I signed up for their service on March 1 and that I had ordered 2...Read full review
After signing up with Blue Mountain E-cards in August 2016 6 weeks later I received an email requesting my password be re-set for security reasons. I have tried in vain but unable to do so and emailed them several times since October. Their link is useless and just sends me in circles. I have also tried to cancel my membership, they send apologetic email...Read full review
I have signed up for BlueMountain service for a free trial and they still charged me! When I contacted their customer service they said that was their mistake and promised I'll get my money back. I asked them to cancel my subscription and they said ok. They actually did cancel my account but before that they charged me one more time! So in total they took...Read full review
BlueMountain.com - fraudulent charges!
Recently I found out that someone was fraudulently charging my card!
When I contacted my bank and explained the situation they starter investigating who the scammer was and fount out that these charges were made by BlueMountain.
I never ever heard anything about this company and never used them and I have no idea where did they get my credit card details!
When I contacted BlueMountain to see what was going on they said that I signed up and that it was not their fault. Total scam!
Already blocked these guys. But I still can't get how they were able to take my money.
Seven day free trial period is impossible to keep from being billed on credit card. Many other complaints like this. Company is currently owned by American Greeting Cards, a company taken private in 2013. In 2013 they published: AMERICAN GREETINGS CORPORATION CODE OF BUSINESS CONDUCT AND ETHICS - November 1, 2013 From Page 6: REPORTING VIOLATIONS OR...Read full review
BlueMountain.com - unauthorized charge
I wanted to send a "talking" birthday card online to my 81 year old mother since her birthday had snuck up on me and was all I could offer her in a timely manner. The ONLY price I ever saw while on bluemountain.com was for $3.99 (which was for a month's subscription.) I went ahead and provided my bank account info. I was informed that I had a week to cancel. The week went by and I did not cancel because I thought $3.99 wasn't that much to pay. After that free trial week, I received a "welcome" message from bluemountain.com. This welcome NEVER mentioned how much they charged my credit card, nor did they ever send me a receipt. Another week went by, in which time I happened to go online to check my bank statement-- that's when I saw that bluemountain had debited $19.99! I had a horrendous time getting through to the company via phone so I emailed them demanding that they credit my account immediately since I had no knowledge of this $19.99 "annual membership fee"-- adding that if I had known, I would NEVER have provided them any of my info. Bluemountain.com emailed me back stating that I had failed to cancel my membership in the week allotted, and referred to the Terms of Sale page... which was NEVER provided to me EVER! Finally, later, I spoke to a representative over the phone. I asked if they would compromise by crediting me $19.99 and charging me $3.99 for a month's subscription. After being put on hold for a while, the rep came back and said "they were unable to do that." I told her that response was BS and if I were her, I would NEVER work for a company that was ripping people off daily! Think about it: $20 x qty "ignorant" people each day = gain by deceit. Unfortunately, my bank could not help me. The only recourse I have is to complain on sites like this and/or my facebook.
BlueMountain.com - continuous billing
I signed up to produce ONE card for my wife not be billed continuously for 3 months which I just discovered on my credit card. What an underhanded slimy company. Customer service will not refund the charges even though there has been no activity on the account. Run away from these people.
BlueMountain.com - continuous billing despite cancellation
I cancelled my trial membership in time and had the first wrong charge reversed, then was assured my account was cancelled. I have been billed 4.99 every month since. Bluemountain admits in an email that I cancelled in Feb 2012, but denies charging me even though my account is still active and the charges are easy to track. CS is useless and refuses to do anything concrete about it. You can never talk to anyone. There's only an automatic roboline which always hangs up on me because it never gets my name right and gives up. I don't know what more to do. Bluemountain is an outrageous scam -- surely something can be done against them. Did anyone have any success stopping these charges and getting a refund?
The complaint has been investigated and resolved to the customer’s satisfaction.
BlueMountain.com - blue mountain cards subscription fraud scam alert
I signed up for the bluemountain.com ecard service, canceled my subscription within the trial period to avoid being charged, and was charged anyway. This is a complete scam. I wasn't able to remove my credit card, so I am having to dispute the charges and will probably have to get a new debit card to avoid future charges. Signing up for this was so not worth the trouble -- I strongly discourage anyone from using bluemountain.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
BlueMountain.com - customer service sucks
Blue Mountain business practices are very sleazy. They offer "trial" memberships that convert to paid in 7 days without notifying you and are non-refundable. My husband signed up when he couldn't remember the password for our existing account. Now we have two accounts and blue mountain won't refund. Plus, they are absolutely imposssible to contact via phone and have an absolutely maddening phone tree. We've cancelled both memberships (no refunds, though) and won't use them again.
BlueMountain.com - deceptive practices - unsubscribe option
While trying to send a card at Blue Mountain I was sent to a page that looked like a log-in page but was actually a sign up for a "free trial membership". When I tried to back out and send the card again I was sent back to that page. I sent the card and have been trying all afternoon to cancel the "free trial membership".
It is not easy to cancel through Blue Mountain- you can only cancel by phone and their phone service is deliberately bad.
In trying figure out how to cancel this "membership" I learned that there is a class action suit pending against Blue Mountain because of this practice.
If you go to http://classactionblog.mdpcelaw.com/
and then on that site look up Blue Mountain you can find information about it.
Three years ago my wife signed up for BlueMountain.com and used their service once. In the mean time she forgot about them until last month when I discovered what was going on and we decided to cancel her subscription, except that you can't do it. You have to call a "membership support center, " which is anything but support, and mostly a tangled phone maze...Read full review
I signed up for BlueMountain.com one evening very late at night to send a card to my cousin who is ill. I searched for free cards and blue mountain came up. I went through all the decisions of selecting a card and provided my credit card info. I realize that was MY mistake, but I was vulnerable, it was late at night, and I was upset about my cousin. Then...Read full review
BlueMountain.com - bad service
It took me 45 minutes to send an email because everytime I tried to send it, I got a message back saying that I couldn't send a message with a URL, which my email DID NOT contain. I was unable to reach a live person on the phone and when I tried emailing them to ask about the problem, they canceled my membership, which I DID NOT request. I'd just signed up 2 weeks ago and would have lost my entire membership fee. I finally got on the American Greetings site (they own Blue Mountain) and after another 10 minutes there, finally got a real person. She finally told me how to get a live person at Blue Mountain - you must go through the New Membership option. She was very nice and accommodating and agreed their customer service stinks. Turns out the country name to which I was sending the email (where my friend is for work) is a banned name. It had nothing to do with a URL. Once my customer service rep told me that, I was able to send the card. they'd also automatically set my account up to be charged for annual renewals; I had never asked for that and I quickly canceled all renewals.
They continued to charge me after I canceled my service. As others have observed it's nearly impossible to communicate with then directly. So I'd like to share some hard won information- the contact information for their CEO: Josef Mandelbaum +22.214.171.12400 [email protected] Chief Executive Officer, AmericanGreetings com it was amazing how fast I got a...Read full review
BlueMountain.com - cancel membership
I signed up for the 14 day free trial subscription for Blue Mountain. I block cookies ordinarily, but to log-on I had to change my settings. I set it up to accept First Party cookies and Prompt for Third Party. There had to be something like 50+ Third Party cookies. So of course I want to cancel my subscription. Shock and awe the server doesn't recogonize my email address. How odd since it SENT ME LIKE 5 EMAILS! Now I can't cancel the subscription using their online form because the server says I don't exist. I bet they remember my credit card number though...
Interesting to note: The membership trial period is for Fourteen (14) days . It takes your credit card company Fifteen (15) days to cancel any charges.
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